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Summary of reviewsThe Leonardo Hotel Hamburg Stillhorn is highly appreciated for its strategic location, being conveniently close to major highways like the A1 and A7, which makes it easily accessible for car travelers. Many guests find it ideal for stopping over during long drives or using it as a base for exploring nearby attractions such as the Hamburg harbor and theater on the Elbe. Despite its proximity to the autobahn, the hotel maintains a tranquil environment, helped by its soundproof windows. It offers ample parking facilities, including Tesla chargers, which adds to its appeal for road travelers.
The breakfast stands out as a highlight, repeatedly praised for its richness, variety and quality. Guests enjoy a wide selection of fresh and well-prepared dishes, consistently refilled to ensure a satisfying start to the day. The friendly staff further enhance the breakfast experience, making it a positive aspect of their stay.
The rooms are often recognized for their spaciousness, cleanliness and comfort. They are well-furnished and equipped with modern amenities like power sockets, USB and HDMI ports. The soundproof windows contribute to maintaining a quiet atmosphere. While bathrooms in some rooms could use an update and the lack of air conditioning can be an issue during warmer days, the overall room experience is positive.
Guests generally find the hotel clean and well-maintained with housekeeping frequently commended for their thoroughness. Some inconsistencies in cleaning standards, particularly regarding carpets and occasional mold in bathrooms, were noted but did not overshadow the overall positive perceptions.
The staff at the hotel receive high marks for their friendliness, helpfulness and attentiveness. They are often described as super friendly and professional, contributing significantly to the welcoming atmosphere of the hotel.
The free WiFi is generally reliable, fast and convenient for guests, accommodating needs from casual web browsing to business work efficiently.
The fitness facilities, including the gym and sauna, receive mixed but generally positive reviews. The gym is considered limited and would benefit from more equipment, but the sauna facilities are highlighted as excellent and rarely crowded, adding value to the wellness experience at the hotel.
Parking is a notable convenience with ample spaces, including electric car charging stations, facilitating easy access from the highway. Although there is an additional charge for parking, it is considered reasonable and well-organized.
Families find the hotel accommodating with spacious rooms equipped with extra beds and cots for children. Special touches for children such as small culinary treats, birthday breakfast tables and children's play areas contribute to a family-friendly atmosphere.
The beds receive mixed feedback; many guests find them comfortable and spacious with good mattresses, while some note issues with the firmness and occasional inconvenience of plastic sheets.
Overall, Leonardo Hotel Hamburg Stillhorn effectively caters to car travelers, families and those attending nearby events. It combines convenience, comfort and a welcoming atmosphere, although there's room for improvement especially in dining options and minor amenities.
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