Accessible HotelThis hotel features rooms and facilities for disabled guests, wheelchair access, a lift, accessible toilets and bathrooms, a lower bathroom sink, and toilets with grab rails.
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Summary of reviews related to the 'Accessible' categoryHotel Santos Dumont Aeroporto SLZ has received mixed reviews regarding its accessibility for guests with disabilities. Many guests have praised the hotel for its welcoming atmosphere, handy location and very well-maintained facilities. The reception is convenient, being open 24 hours and offering a service where suitcases can be left, which adds to its accessibility. The general structure of the hotel is noted to be great with rooms that are suitable for wheelchairs and a universally accessible layout.
However, there are criticisms regarding the staff with multiple mentions of the personnel being untrained or amateur. This has impacted some guests' experiences, particularly those requiring assistance. Moreover, some specific issues highlighted include bathrooms without enclosures and access being cited as inconvenient for the disabled. Despite these drawbacks, the hotel's infrastructure remains a significant positive aspect.
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