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Summary of reviewsDoubleTree by Hilton Fiji - Sonaisali Island is frequently lauded for its stunning and picturesque location. Set on a tranquil offshore island, it offers breathtaking ocean views, spectacular sunsets and a serene environment, making it an ideal retreat. The well-maintained facilities and friendly staff enhance this idyllic setting, despite the remote location presenting some logistical challenges.
The breakfast experience is generally positive with guests appreciating the wide variety, fresh options and high-quality food, augmented by thoughtful touches like catering to dietary needs and early checkout provisions. While there are some consistency issues, the overall sentiment is that the breakfast spread lives up to expectations, providing a satisfying start to the day.
Dinner at the resort receives mixed reviews. Some guests enjoy specific theme nights and commend the restaurant offerings, but there are frequent complaints about the food being overpriced, average in quality and lacking in variety. Service issues, long wait times and high costs without corresponding quality further mar the dining experience.
Guest rooms offer luxurious aspects and beautiful views. They are often described as spacious, comfortable and clean, though some maintenance and service inconsistencies detract from the overall experience. Common complaints involve outdated furnishings, malfunctioning appliances and occasional cleanliness lapses.
Cleanliness around the resort varies with numerous positive remarks about clean and comfortable rooms and well-maintained grounds. However, some guests note areas needing improvement, including public bathrooms, outdoor cleaning and inconsistent housekeeping services. Generally, the resort maintains an acceptable level of cleanliness, though it does fall short of perfection.
The standout feature of the resort is its exceptional staff. Guests consistently highlight the team’s friendliness, welcoming demeanor and helpful nature, creating a warm and familial atmosphere. Personal touches, such as remembering guests' names, significantly contribute to a memorable stay.
WiFi services at the resort receive mixed feedback. While some guests find it reliable, others experience issues with reach, speed and stability, exacerbated by additional charges for in-room usage. The free WiFi is often described as slow, indicating room for improvement.
The spa is highly praised, offering quality services and excellent facilities at reasonable prices. Guests enjoy the relaxing atmosphere and professional staff with beach view massages being a particular favorite. Despite minor areas for enhancement, the spa stands out as a highlight.
The gym, though basic, is generally well-received for its range of equipment and 24/7 availability. While suggestions for more equipment exist, it serves as a satisfactory option for fitness enthusiasts.
The pool area is a major attraction, consistently described as large, clean and picturesque. The lagoon-style design, kid-friendly sections, swim-up bar and live music contribute to a fantastic environment. Despite occasional overcrowding, the pool remains a favorite spot for relaxation and leisure.
Overall, DoubleTree by Hilton Fiji - Sonaisali Island offers a blend of serene beauty, exceptional staff and enjoyable amenities, making it a memorable destination for a peaceful Fiji getaway. Improvements in dining quality, room maintenance and WiFi services could further enhance the guest experience.
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