DoubleTree by Hilton Fiji - Sonaisali Island
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Summary of reviewsDoubleTree by Hilton Fiji - Sonaisali Island is frequently lauded for its stunning and picturesque location. Set on a tranquil offshore island, it offers breathtaking ocean views, spectacular sunsets and a serene environment, making it an ideal retreat. The well-maintained facilities and friendly staff enhance this idyllic setting, despite the remote location presenting some logistical challenges.
The breakfast experience is generally positive with guests appreciating the wide variety, fresh options and high-quality food, augmented by thoughtful touches like catering to dietary needs and early checkout provisions. While there are some consistency issues, the overall sentiment is that the breakfast spread lives up to expectations, providing a satisfying start to the day.
Dinner at the resort receives mixed reviews. Some guests enjoy specific theme nights and commend the restaurant offerings, but there are frequent complaints about the food being overpriced, average in quality and lacking in variety. Service issues, long wait times and high costs without corresponding quality further mar the dining experience.
Guest rooms offer luxurious aspects and beautiful views. They are often described as spacious, comfortable and clean, though some maintenance and service inconsistencies detract from the overall experience. Common complaints involve outdated furnishings, malfunctioning appliances and occasional cleanliness lapses.
Cleanliness around the resort varies with numerous positive remarks about clean and comfortable rooms and well-maintained grounds. However, some guests note areas needing improvement, including public bathrooms, outdoor cleaning and inconsistent housekeeping services. Generally, the resort maintains an acceptable level of cleanliness, though it does fall short of perfection.
The standout feature of the resort is its exceptional staff. Guests consistently highlight the team’s friendliness, welcoming demeanor and helpful nature, creating a warm and familial atmosphere. Personal touches, such as remembering guests' names, significantly contribute to a memorable stay.
WiFi services at the resort receive mixed feedback. While some guests find it reliable, others experience issues with reach, speed and stability, exacerbated by additional charges for in-room usage. The free WiFi is often described as slow, indicating room for improvement.
The spa is highly praised, offering quality services and excellent facilities at reasonable prices. Guests enjoy the relaxing atmosphere and professional staff with beach view massages being a particular favorite. Despite minor areas for enhancement, the spa stands out as a highlight.
The gym, though basic, is generally well-received for its range of equipment and 24/7 availability. While suggestions for more equipment exist, it serves as a satisfactory option for fitness enthusiasts.
The pool area is a major attraction, consistently described as large, clean and picturesque. The lagoon-style design, kid-friendly sections, swim-up bar and live music contribute to a fantastic environment. Despite occasional overcrowding, the pool remains a favorite spot for relaxation and leisure.
Overall, DoubleTree by Hilton Fiji - Sonaisali Island offers a blend of serene beauty, exceptional staff and enjoyable amenities, making it a memorable destination for a peaceful Fiji getaway. Improvements in dining quality, room maintenance and WiFi services could further enhance the guest experience.
Categories
The breakfast experience is generally positive with guests appreciating the wide variety, fresh options and high-quality food, augmented by thoughtful touches like catering to dietary needs and early checkout provisions. While there are some consistency issues, the overall sentiment is that the breakfast spread lives up to expectations, providing a satisfying start to the day.
Dinner at the resort receives mixed reviews. Some guests enjoy specific theme nights and commend the restaurant offerings, but there are frequent complaints about the food being overpriced, average in quality and lacking in variety. Service issues, long wait times and high costs without corresponding quality further mar the dining experience.
Guest rooms offer luxurious aspects and beautiful views. They are often described as spacious, comfortable and clean, though some maintenance and service inconsistencies detract from the overall experience. Common complaints involve outdated furnishings, malfunctioning appliances and occasional cleanliness lapses.
Cleanliness around the resort varies with numerous positive remarks about clean and comfortable rooms and well-maintained grounds. However, some guests note areas needing improvement, including public bathrooms, outdoor cleaning and inconsistent housekeeping services. Generally, the resort maintains an acceptable level of cleanliness, though it does fall short of perfection.
The standout feature of the resort is its exceptional staff. Guests consistently highlight the team’s friendliness, welcoming demeanor and helpful nature, creating a warm and familial atmosphere. Personal touches, such as remembering guests' names, significantly contribute to a memorable stay.
WiFi services at the resort receive mixed feedback. While some guests find it reliable, others experience issues with reach, speed and stability, exacerbated by additional charges for in-room usage. The free WiFi is often described as slow, indicating room for improvement.
The spa is highly praised, offering quality services and excellent facilities at reasonable prices. Guests enjoy the relaxing atmosphere and professional staff with beach view massages being a particular favorite. Despite minor areas for enhancement, the spa stands out as a highlight.
The gym, though basic, is generally well-received for its range of equipment and 24/7 availability. While suggestions for more equipment exist, it serves as a satisfactory option for fitness enthusiasts.
The pool area is a major attraction, consistently described as large, clean and picturesque. The lagoon-style design, kid-friendly sections, swim-up bar and live music contribute to a fantastic environment. Despite occasional overcrowding, the pool remains a favorite spot for relaxation and leisure.
Overall, DoubleTree by Hilton Fiji - Sonaisali Island offers a blend of serene beauty, exceptional staff and enjoyable amenities, making it a memorable destination for a peaceful Fiji getaway. Improvements in dining quality, room maintenance and WiFi services could further enhance the guest experience.
Luxury Resort
DoubleTree by Hilton Fiji - Sonaisali Island is an upscale beachfront resort boasting one of the largest lagoon-style pools in Fiji. It features a spa and offers well-appointed beachfront bures with amenities like rainforest showers and bathtubs, ensuring a comfortable and luxurious stay.
Resort near The Beach
Located on Sonaisali Island, this resort offers a beachfront location. It provides easy access to the beach. The resort is well-suited for a relaxing beach vacation.
Resort with Spa
This resort is located on Sonaisali Island and offers a spa. It features a range of amenities suitable for relaxation and recreation.
Family Friendly Resort
Located on its own island, this resort overlooks the Mamanuca Islands and offers an oasis of tranquility. Although specific family amenities are not detailed, the DoubleTree brand is known for its hospitality and family-friendly services.
Romantic Resort
Located on Sonaisali Island, this resort offers a romantic getaway with beautiful beaches and a range of amenities. The intimate setting and personalized service create a memorable experience for couples.
Resort with Swimming Pool
Located on Sonaisali Island, this resort offers a swimming pool and various water sports facilities. It is a great place for relaxation and recreation.
Pool Swim Up Bar Outdoor Pool
Business Resort
This resort provides 4 meeting rooms and a total event space of 283 sq m, with a large conference room measuring 4,489 sq ft. It includes a business center, computer stations, A-V equipment, and wireless internet access in meeting rooms. Rooms are equipped with laptop-compatible safes and ergonomic chairs/tables for work.
Accessible Resort
This hotel is among the best accessible hotels in Nadi and offers accessible rooms.
Resort with Gym
This resort provides a 24-hour fitness center with varied facilities and a good range of equipment. The gym access around the clock caters to different workout schedules.
Resort with Tennis Courts
DoubleTree by Hilton Fiji - Sonaisali Island is known for its good tennis court facilities and overall guest experience. It provides a comfortable environment for both casual and serious tennis players.
4-Star Resort
This resort offers a blend of relaxation and activities. It features a full-service spa, multiple restaurants, and a pool, making it ideal for both leisure and family travelers. Horse riding is also available.
Resort with Outdoor Pool
This resort is highlighted for its outdoor pool, which is frequently praised by guests as being fantastic, large, clean, and beautifully designed, often cited as a highlight of their stay.
Beachfront Resort
Resort Taking Steps Towards Sustainability
Resort with Swim Up Bar
Guest Reviews
DoubleTree by Hilton Fiji - Sonaisali Island is frequently praised for its stunning and picturesque location. Nestled on a small offshore island, it stands out for its beautiful, tranquil and secluded setting with mesmerizing ocean views and spectacular sunsets. Guests appreciate the peaceful environment and the scenic beauty, offering an ideal retreat away from the hustle and bustle of Nadi and Denarau.
However, the remote location has its drawbacks. The property is quite far from the airport, main towns and key attractions, making it inconvenient for those looking to explore beyond the resort. Access to the island is mainly by boat or taxi, which can become expensive and time-consuming. There are limited dining options outside the resort, further emphasizing its isolation.
Despite these challenges, the resort's serene and idyllic setting is perfect for those seeking relaxation and a break from busier, more crowded areas. The location, complemented by well-maintained facilities and friendly staff, makes it a lovely choice for a peaceful Fiji getaway.
Located on the picturesque Sonaisali Island, DoubleTree by Hilton Fiji offers its guests a breakfast experience that receives mixed feedback. The majority of reviews praise the buffet breakfast for its wide variety, fresh options and excellent food quality. Words like superb, great, amazing and delicious frequently appear, painting a picture of a breakfast spread that leaves many guests highly satisfied. Highlights include the inclusion of authentic Fijian dishes, a plethora of choices ranging from continental to American favorites and special touches like remembering guests' names and catering to dietary needs.
However, some consistency issues have been noted. While many diners appreciate the vast selection, others find the repetitiveness of the offerings less appealing over extended stays. Occasional remarks about cold items, like bacon and scrambled eggs, suggest lapses in maintaining service standards. A few guests even found the breakfast to be poor or not worth the hefty price tag.
The setting and additional perks, such as packed breakfasts for early checkouts and friendly, attentive staff, augment the positive dining experience. Despite the few critiques, the breakfast at DoubleTree by Hilton Fiji - Sonaisali Island largely stands out as a satisfying and diverse start to the day, living up to the expectations of many of its visitors.
Dining at the DoubleTree by Hilton Fiji - Sonaisali Island presents a mixed experience based on guest reviews. On the positive side, some guests found meals to be very good and praised specific theme nights like the excellent seafood night and the fantastic burger night. The Vulagi Restaurant and Tavu Bar and Grill received compliments for their offerings with some guests describing the food as amazing and beautiful. The breakfast and seafood buffet dinners were especially highlighted for their variety and overall quality.
However, several criticisms overshadow these positives. Many guests felt the food was overpriced and often described the quality as average or substandard. The buffet dinners frequently faced complaints about limited options, lack of variety and instances of running out of food. Additionally, the meat dishes could be disappointing, sometimes described as being just bones or poorly cooked.
Service issues were also a recurring theme with reports of long waits for food, missing items in room service orders and disorganized restaurant service. Some guests mentioned that their dinner orders took over 90 minutes to arrive. The restaurant staff were sometimes perceived as inattentive, further diminishing the dining experience.
Vegetarian and vegan options appeared to be notably scarce and the menu variety in general could be improved according to guest feedback. The high cost of meals was a frequent point of contention with many diners feeling that the pricing did not match the quality and variety of food offered.
In summary, while there are standout moments and specific meals that guests thoroughly enjoyed, there is significant room for improvement in terms of food quality, variety and service efficiency to meet the expectations set by the premium pricing.
The rooms at DoubleTree by Hilton Fiji - Sonaisali Island evoke mixed feelings among guests. Many highlight breathtaking views, especially the sea views from balconies, contributing to the overall serene and stunning environment. The rooms are generally described as spacious, comfortable and clean with big beds and bathrooms that are a favorite among visitors. Several guests appreciate the modern bure rooms, noting their clean and luxurious feel.
However, some issues detract from the experience. There are several mentions of rooms being outdated and poorly maintained with specific complaints about malfunctioning doors, inadequate lighting and musty smells. The air conditioning and room service also draw criticism for inconsistency. Complaints about maintenance include roof leaks, broken furniture and old fixtures.
Despite these drawbacks, the spaciousness and comfort of the rooms often stand out with many reviewers commenting on the excellent bed comfort and overall coziness. Some guests have faced problems with cleanliness, such as rooms not being serviced daily or well enough, dirty cups and occasional pest issues like mosquitoes and cockroaches.
The staff generally receive high praise for their friendliness and helpfulness, though there are isolated comments about unfriendliness and overcharges. On balance, while the hotel's luxurious aspects and beautiful views leave a positive impression, several maintenance and service issues need to be addressed to meet guests' expectations fully.
At the DoubleTree by Hilton Fiji - Sonaisali Island, the bed experience stands out positively for the most part. Many guests have found the beds to be lovely, comfortable and clean, often describing them as large, spacious and even luxurious. The beds are repeatedly praised for being comfy and providing a satisfying sleep experience with descriptions such as "like sleeping on a cloud." Clean linens and well-maintained rooms further enhance the comfort level.
However, while most guests have enjoyed a restful night, a few have encountered issues. Some reviews mention that the bed linens were not cleaned properly at times and there were isolated reports of bed bugs and dirt, which marred the overall experience for those affected. Additionally, a handful of reviews highlight that some beds and pillows were too soft or flat and uncomfortable.
Despite these occasional drawbacks, the overwhelming majority of reviews emphasize the comfortable and spacious nature of the beds, making them a highly appreciated feature of the stay at this island resort.
DoubleTree by Hilton Fiji - Sonaisali Island presents a mixed picture when it comes to its cleanliness. Numerous guests have praised the rooms for being clean, comfortable and spacious. The grounds and gardens are often noted as lovely, tidy and well-maintained, adding to the charm of the resort. Many guests appreciated the meticulous attention given to room upkeep, highlighting that rooms were tended to daily with care. There are also positive remarks about the clean lagoon-style pool and the overall cleanliness around the resort.
However, the reviews also reveal several areas that need improvement. Some guests experienced issues with public bathroom cleanliness and outdoor cleaning. A number of reviews pointed out that certain rooms were not cleaned properly, mentioning dirt, dust and even cockroaches. The hygiene in some areas was found lacking with specific references to the inadequate state of quilts, towels and even dirty dishes left for days. The bathrooms seem to require better cleaning with some guests noting poor caulking and moisture issues.
At times, housekeeping services were found to be inconsistent with reports of delayed or incomplete cleaning and rooms missed even with signs requesting service. There were also mentions of dirty rooms upon check-in and items not being refilled upon cleaning. Despite these inconsistencies, some guests felt the cleanliness was acceptable but fell short of their expectations.
Overall, while the resort does manage to maintain a certain level of cleanliness that many guests appreciate, there appear to be notable lapses and areas where the standards fall short. This contrast indicates that while there is potential for an excellent guest experience, consistent and thorough cleaning practices could improve the overall satisfaction significantly.
The DoubleTree by Hilton Fiji - Sonaisali Island is renowned for its exceptional staff, who consistently receive high praise from guests. Visitors frequently describe the team as friendly, welcoming and incredibly helpful. The overall sentiment is that the staff go above and beyond, providing a warm, familial atmosphere that contributes significantly to the enjoyment of the stay. Many guests appreciate personal touches, such as staff learning and remembering their names and their attentive, caring nature, particularly towards children.
Specific members of the staff, including Kesa, Sera, Anushka, Lavinia, Samantha, Sila and Una, are often highlighted for their outstanding service and personable attitudes. The hospitality is described as genuine with several reviews noting that staff made them feel at home with smiles and friendly interactions every day.
Despite the overwhelmingly positive feedback, there are occasional mentions of issues such as the need for better training and communication among staff with some guests feeling that certain staff members were not as professional or motivated. Nevertheless, these instances appear to be exceptions rather than the norm.
The welcoming nature, kindness and willingness of the staff to accommodate special requests and ensure a pleasant stay are repeatedly emphasized. Overall, the dedication and friendliness of the DoubleTree's staff significantly enhance the guest experience, making it a memorable destination for many.
The DoubleTree by Hilton Fiji - Sonaisali Island offers a mixed experience when it comes to its WiFi services. While some guests praise the WiFi for being good, reliable and consistent, others highlight issues like limited reach, slow speeds and instability. Notably, there is often a charge for using the WiFi in rooms and some guests felt the expense was quite high. Additionally, although complimentary WiFi is offered, it is frequently described as slow.
Despite these WiFi challenges, the hotel has many redeeming qualities. Guests consistently commend the staff for being extremely friendly and helpful, contributing to a welcoming atmosphere. The hotel receives high marks for cleanliness with well-maintained rooms and common areas such as the pool, which is described as excellent.
Overall, while the WiFi at the DoubleTree by Hilton Fiji - Sonaisali Island could benefit from improvements, the superb service and pristine facilities make for a pleasant stay.
The spa at the DoubleTree by Hilton Fiji - Sonaisali Island has received an array of positive feedback from guests. The majority of reviews highlight the high-quality spa services and excellent facilities with many guests finding the massages particularly refreshing and relaxing. Visitors appreciated the reasonably priced services and mentioned the spa being cheaper than those in Denarau. Many were impressed with the beach view massages, which added a unique touch to their experience.
The spa area itself was described as nice with several guests specifically noting the friendly and professional spa staff. The atmosphere was reportedly relaxing and one guest even remarked it was one of the best massages they had ever received. However, there were a few mentions of areas needing improvement, such as the spa not being heated and a desire for more service options. Nonetheless, the consensus remains predominantly positive, marking the spa as a definite highlight of their stay.
The gym at DoubleTree by Hilton Fiji - Sonaisali Island generally receives positive feedback for its good and varied facilities. Guests appreciate the fully equipped gym, which is available 24/7 and note that it has a good range of equipment to suit different workout needs. However, some reviews suggest there is room for improvement by adding more equipment. While a few guests mention the gym is very basic, overall, it is considered well-equipped by the majority of visitors. This makes it a convenient and satisfactory option for those looking to maintain their fitness routine while on vacation.
'DoubleTree by Hilton Fiji - Sonaisali Island' features a pool environment that has been met with high praise from guests. The pool is consistently described as large, clean and picturesque with crystal-clear waters. It offers plenty of space, ensuring it never feels overcrowded. The lagoon-style design is particularly appreciated, providing a relaxing atmosphere for both adults and children.
Families highlight the kid-friendly areas as well as a fun kiddie’s club, while couples and solo travelers enjoy the beautiful sunset views and the tranquil setting. The swim-up bar is a standout feature, repeatedly noted as fantastic, making the pool area a prime spot for socializing and unwinding with a drink in hand.
Live music around the pool area adds to the enjoyable ambiance and despite the occasional mention of noise, the overall layout and maintenance of the pool area earn high marks. The pool’s strategic location near the restaurant enhances its appeal, perfect for a leisurely day lounging by the water with easy access to food and beverages.
Though there are minor remarks about overcrowding at times, the general consensus is overwhelmingly positive. The pool area is deemed fantastic, lovely and well-equipped, making it one of the best features of the resort and a highlight for many visitors.
Visiting the DoubleTree by Hilton Fiji - Sonaisali Island offers a mixed experience, especially when it comes to its beach amenities. While the hotel boasts a range of well-equipped recreational activities and a highly praised pool area complemented by magnificent sunsets, the beach itself leaves much to be desired.
Guests consistently noted the absence of a swimmable beach at the resort. The waterfront is often described as murky with brown, choppy waters and rocky stretches making it unsuitable for swimming or snorkeling. The sand is not the pristine white many hope for and instead features black sand that often collects rubbish, further diminishing its appeal.
There are ample deck chairs by the beach, although they tend to get occupied quickly. However, the small strip of the beach present is man-made and not routinely maintained, offering little to those who wish for a more traditional beach experience. The water in this area is generally unappealing and not clear enough for a good swim.
For families, especially those with older children, the resort offers a well-equipped kids' club and a variety of activities that can keep younger ones entertained. Despite this, the lack of a proper beach means a key area of interest typically featured in island getaways falls short here.
Guests looking for beautiful sandy beaches with clear blue waters may want to manage their expectations or look elsewhere. The hotel compensates for this with its excellent pool facilities and recreational activities, but the desire for a traditional beachfront experience might not be fully satisfied here.
Travelers to DoubleTree by Hilton Fiji - Sonaisali Island can look forward to well-maintained tennis courts at the hotel. Guest reviews mention that these facilities are clean and provide a friendly atmosphere, adding a sense of enjoyment to their stay. While there are a few mentions of guests not finding any tennis courts or expecting additional facilities, the majority appreciate the presence and upkeep of the ones available. The tennis court facilities contribute positively to the overall guest experience at this island resort.
DoubleTree by Hilton Fiji - Sonaisali Island stands out as an excellent destination for families, offering a highly accommodating and friendly environment. The hotel is perfect for families with numerous activities designed to engage children of various ages. The kids club, in particular, is a highlight, receiving praise for its exciting programs that kept the young ones entertained. Activities such as target shooting, coconut opening lessons and basket weaving were loved by many children.
The dedicated and amiable staff contribute significantly to the family-friendly atmosphere, making efforts to ensure a pleasant stay for both parents and kids. They were commended for their attentive service, especially in making meal times more manageable for families with young children. The accommodation setup is ideal for families, featuring bures that provide a comfortable and accessible space, often with beautiful waterfront views.
Facilities are plentiful and include a fitness center and ample room for kids to explore. The pool area is a particular favorite among children, providing hours of fun. For those seeking a bit more adventure, excursions like horse riding are available and highly recommended. However, it should be noted that there are fewer activities available for kids under three years old. Overall, DoubleTree by Hilton Fiji - Sonaisali Island is a fantastic choice for family vacations with its warm hospitality and a range of engaging activities for children.
DoubleTree by Hilton Fiji - Sonaisali Island provides an experience that often feels very luxurious, offering guests an epic trip with beautiful views and huge, comfy beds. The resort has been described as immaculate, especially in terms of its service and facilities, which align well with four-star standards. Guests frequently commend the food, highlighting it as a standout feature of their stay. Despite some mixed feelings about the hotel's age and need for renovation, many still find it to be a great resort for the price and recommend it to their friends. The wait staff at the buffet also receives praise for their attentive service. However, some reviews suggest that the overall quality of the meals and the general upkeep of the property should be improved to truly meet four-star expectations. While there are areas that need attention, the overall sentiment leans towards a positive experience at this tropical getaway.
DoubleTree by Hilton Fiji - Sonaisali Island offers a welcoming atmosphere with friendly staff, making it a pleasant stopover for transit travelers. However, it lacks the necessary facilities and convenience for business travelers. WiFi is slow and the location is not suited for business needs. Although the housekeeping team is notably helpful and considerate and the service and food receive positive remarks, the overall environment does not cater well to business requirements. Additionally, dining at the grill restaurant comes at a high cost.
The outdoor pool at the DoubleTree by Hilton Fiji - Sonaisali Island consistently garners high praise from guests, being frequently described as fantastic and the absolute highlight of their stay. The pool is not only large and clean but beautifully designed, often evoking feelings of a dreamlike setting or paradise. The lagoon-styled pool features a well-designed swim-up bar, highly appreciated for its great drinks and enjoyable ambiance. Guests can engage in various pool activities, which are especially popular with children. The surrounding area includes spacious grounds and pitch-perfect seating arrangements, making the whole poolside experience exceptionally great and refreshing. Overall, the pool area contributes significantly to the hotel's appeal, offering a delightful and picturesque setting for relaxation and recreation.
DoubleTree by Hilton Fiji - Sonaisali Island offers a romantic haven with its peaceful and less crowded ambiance. The isolated location provides amazing sunset views, making it an ideal spot for couples seeking a calm and relaxing getaway. The resort is praised for its great vibes, well-equipped facilities and exceptional dinners, including private dinners on the beach.
The friendly and helpful staff contribute to a memorable stay, ensuring the property is special for significant moments like proposals and anniversaries, where guests have enjoyed thoughtful touches such as anniversary decorations on the bed. The romantic atmosphere is further enhanced by options like the couples massage, which has received high praise from guests.
Although there were a few concerns about some specifics not being as romantic as expected, the overall sentiment is that the resort is a perfect romantic getaway, secluded yet vibrant, making it a great choice for couples. The resort’s paradise-like setting offers a serene escape, whether for celebrating honeymoons or simply enjoying a peaceful holiday together.
DoubleTree by Hilton Fiji - Sonaisali Island offers a picturesque seafront location, characterized by stunning ocean views and opportunities to witness beautiful sunrises and sunsets. Guests appreciated the fabulous beachfront bures and beachfront rooms, finding them particularly stunning and direct access to the beach convenient. Many praised the views from the balcony, highlighting how fantastic they were for taking in the surrounding scenery. The sunny rooms contributed to a positive experience, while others mentioned the nice restaurant situated on the beach.
However, some guests were disappointed by the misleading beach descriptions, noting that there was actually no beach accessible for swimming or walking. Issues included bookings for beachfront rooms but receiving garden-facing ones, indicating a discrepancy between expectations and reality. Some described the hotel as run-down and lacking a proper beach front, contradicting the initial promise of a beachfront location.
Despite these setbacks, the resort's outdoor service was highly praised, maintaining a clean and friendly environment. The quiet and somewhat expensive atmosphere gave guests a mixed sense of tranquility and exclusivity. Overall, while the beachfront location offered some scenic advantages, the lack of a functional beach was a noteworthy downside.
Location Show Map
Location
However, the remote location has its drawbacks. The property is quite far from the airport, main towns and key attractions, making it inconvenient for those looking to explore beyond the resort. Access to the island is mainly by boat or taxi, which can become expensive and time-consuming. There are limited dining options outside the resort, further emphasizing its isolation.
Despite these challenges, the resort's serene and idyllic setting is perfect for those seeking relaxation and a break from busier, more crowded areas. The location, complemented by well-maintained facilities and friendly staff, makes it a lovely choice for a peaceful Fiji getaway.
Breakfast
However, some consistency issues have been noted. While many diners appreciate the vast selection, others find the repetitiveness of the offerings less appealing over extended stays. Occasional remarks about cold items, like bacon and scrambled eggs, suggest lapses in maintaining service standards. A few guests even found the breakfast to be poor or not worth the hefty price tag.
The setting and additional perks, such as packed breakfasts for early checkouts and friendly, attentive staff, augment the positive dining experience. Despite the few critiques, the breakfast at DoubleTree by Hilton Fiji - Sonaisali Island largely stands out as a satisfying and diverse start to the day, living up to the expectations of many of its visitors.
Dinner
However, several criticisms overshadow these positives. Many guests felt the food was overpriced and often described the quality as average or substandard. The buffet dinners frequently faced complaints about limited options, lack of variety and instances of running out of food. Additionally, the meat dishes could be disappointing, sometimes described as being just bones or poorly cooked.
Service issues were also a recurring theme with reports of long waits for food, missing items in room service orders and disorganized restaurant service. Some guests mentioned that their dinner orders took over 90 minutes to arrive. The restaurant staff were sometimes perceived as inattentive, further diminishing the dining experience.
Vegetarian and vegan options appeared to be notably scarce and the menu variety in general could be improved according to guest feedback. The high cost of meals was a frequent point of contention with many diners feeling that the pricing did not match the quality and variety of food offered.
In summary, while there are standout moments and specific meals that guests thoroughly enjoyed, there is significant room for improvement in terms of food quality, variety and service efficiency to meet the expectations set by the premium pricing.
Rooms
However, some issues detract from the experience. There are several mentions of rooms being outdated and poorly maintained with specific complaints about malfunctioning doors, inadequate lighting and musty smells. The air conditioning and room service also draw criticism for inconsistency. Complaints about maintenance include roof leaks, broken furniture and old fixtures.
Despite these drawbacks, the spaciousness and comfort of the rooms often stand out with many reviewers commenting on the excellent bed comfort and overall coziness. Some guests have faced problems with cleanliness, such as rooms not being serviced daily or well enough, dirty cups and occasional pest issues like mosquitoes and cockroaches.
The staff generally receive high praise for their friendliness and helpfulness, though there are isolated comments about unfriendliness and overcharges. On balance, while the hotel's luxurious aspects and beautiful views leave a positive impression, several maintenance and service issues need to be addressed to meet guests' expectations fully.
Beds
However, while most guests have enjoyed a restful night, a few have encountered issues. Some reviews mention that the bed linens were not cleaned properly at times and there were isolated reports of bed bugs and dirt, which marred the overall experience for those affected. Additionally, a handful of reviews highlight that some beds and pillows were too soft or flat and uncomfortable.
Despite these occasional drawbacks, the overwhelming majority of reviews emphasize the comfortable and spacious nature of the beds, making them a highly appreciated feature of the stay at this island resort.
Cleanliness
However, the reviews also reveal several areas that need improvement. Some guests experienced issues with public bathroom cleanliness and outdoor cleaning. A number of reviews pointed out that certain rooms were not cleaned properly, mentioning dirt, dust and even cockroaches. The hygiene in some areas was found lacking with specific references to the inadequate state of quilts, towels and even dirty dishes left for days. The bathrooms seem to require better cleaning with some guests noting poor caulking and moisture issues.
At times, housekeeping services were found to be inconsistent with reports of delayed or incomplete cleaning and rooms missed even with signs requesting service. There were also mentions of dirty rooms upon check-in and items not being refilled upon cleaning. Despite these inconsistencies, some guests felt the cleanliness was acceptable but fell short of their expectations.
Overall, while the resort does manage to maintain a certain level of cleanliness that many guests appreciate, there appear to be notable lapses and areas where the standards fall short. This contrast indicates that while there is potential for an excellent guest experience, consistent and thorough cleaning practices could improve the overall satisfaction significantly.
Staff
Specific members of the staff, including Kesa, Sera, Anushka, Lavinia, Samantha, Sila and Una, are often highlighted for their outstanding service and personable attitudes. The hospitality is described as genuine with several reviews noting that staff made them feel at home with smiles and friendly interactions every day.
Despite the overwhelmingly positive feedback, there are occasional mentions of issues such as the need for better training and communication among staff with some guests feeling that certain staff members were not as professional or motivated. Nevertheless, these instances appear to be exceptions rather than the norm.
The welcoming nature, kindness and willingness of the staff to accommodate special requests and ensure a pleasant stay are repeatedly emphasized. Overall, the dedication and friendliness of the DoubleTree's staff significantly enhance the guest experience, making it a memorable destination for many.
Wi-Fi
Despite these WiFi challenges, the hotel has many redeeming qualities. Guests consistently commend the staff for being extremely friendly and helpful, contributing to a welcoming atmosphere. The hotel receives high marks for cleanliness with well-maintained rooms and common areas such as the pool, which is described as excellent.
Overall, while the WiFi at the DoubleTree by Hilton Fiji - Sonaisali Island could benefit from improvements, the superb service and pristine facilities make for a pleasant stay.
Spa
The spa area itself was described as nice with several guests specifically noting the friendly and professional spa staff. The atmosphere was reportedly relaxing and one guest even remarked it was one of the best massages they had ever received. However, there were a few mentions of areas needing improvement, such as the spa not being heated and a desire for more service options. Nonetheless, the consensus remains predominantly positive, marking the spa as a definite highlight of their stay.
Gym
Pool
Families highlight the kid-friendly areas as well as a fun kiddie’s club, while couples and solo travelers enjoy the beautiful sunset views and the tranquil setting. The swim-up bar is a standout feature, repeatedly noted as fantastic, making the pool area a prime spot for socializing and unwinding with a drink in hand.
Live music around the pool area adds to the enjoyable ambiance and despite the occasional mention of noise, the overall layout and maintenance of the pool area earn high marks. The pool’s strategic location near the restaurant enhances its appeal, perfect for a leisurely day lounging by the water with easy access to food and beverages.
Though there are minor remarks about overcrowding at times, the general consensus is overwhelmingly positive. The pool area is deemed fantastic, lovely and well-equipped, making it one of the best features of the resort and a highlight for many visitors.
Beach
Guests consistently noted the absence of a swimmable beach at the resort. The waterfront is often described as murky with brown, choppy waters and rocky stretches making it unsuitable for swimming or snorkeling. The sand is not the pristine white many hope for and instead features black sand that often collects rubbish, further diminishing its appeal.
There are ample deck chairs by the beach, although they tend to get occupied quickly. However, the small strip of the beach present is man-made and not routinely maintained, offering little to those who wish for a more traditional beach experience. The water in this area is generally unappealing and not clear enough for a good swim.
For families, especially those with older children, the resort offers a well-equipped kids' club and a variety of activities that can keep younger ones entertained. Despite this, the lack of a proper beach means a key area of interest typically featured in island getaways falls short here.
Guests looking for beautiful sandy beaches with clear blue waters may want to manage their expectations or look elsewhere. The hotel compensates for this with its excellent pool facilities and recreational activities, but the desire for a traditional beachfront experience might not be fully satisfied here.
Tennis
Family
The dedicated and amiable staff contribute significantly to the family-friendly atmosphere, making efforts to ensure a pleasant stay for both parents and kids. They were commended for their attentive service, especially in making meal times more manageable for families with young children. The accommodation setup is ideal for families, featuring bures that provide a comfortable and accessible space, often with beautiful waterfront views.
Facilities are plentiful and include a fitness center and ample room for kids to explore. The pool area is a particular favorite among children, providing hours of fun. For those seeking a bit more adventure, excursions like horse riding are available and highly recommended. However, it should be noted that there are fewer activities available for kids under three years old. Overall, DoubleTree by Hilton Fiji - Sonaisali Island is a fantastic choice for family vacations with its warm hospitality and a range of engaging activities for children.
4 Star
Business
Outdoor Pool
Romantic
The friendly and helpful staff contribute to a memorable stay, ensuring the property is special for significant moments like proposals and anniversaries, where guests have enjoyed thoughtful touches such as anniversary decorations on the bed. The romantic atmosphere is further enhanced by options like the couples massage, which has received high praise from guests.
Although there were a few concerns about some specifics not being as romantic as expected, the overall sentiment is that the resort is a perfect romantic getaway, secluded yet vibrant, making it a great choice for couples. The resort’s paradise-like setting offers a serene escape, whether for celebrating honeymoons or simply enjoying a peaceful holiday together.
Beachfront
However, some guests were disappointed by the misleading beach descriptions, noting that there was actually no beach accessible for swimming or walking. Issues included bookings for beachfront rooms but receiving garden-facing ones, indicating a discrepancy between expectations and reality. Some described the hotel as run-down and lacking a proper beach front, contradicting the initial promise of a beachfront location.
Despite these setbacks, the resort's outdoor service was highly praised, maintaining a clean and friendly environment. The quiet and somewhat expensive atmosphere gave guests a mixed sense of tranquility and exclusivity. Overall, while the beachfront location offered some scenic advantages, the lack of a functional beach was a noteworthy downside.
Yes, DoubleTree by Hilton Fiji - Sonaisali Island has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Outdoor Pool.
Yes, a spa is available at DoubleTree by Hilton Fiji - Sonaisali Island.
No, DoubleTree by Hilton Fiji - Sonaisali Island doesn't allow dogs.
No, parking facilities aren't available at DoubleTree by Hilton Fiji - Sonaisali Island.
Yes, DoubleTree by Hilton Fiji - Sonaisali Island has a gym.
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