SAPPHIRE INN
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Summary of reviewsSAPPHIRE INN receives widespread acclaim for its exceptional location, particularly its proximity to Kochi International Airport, making it a convenient choice for travelers. Guests repeatedly highlight the hotel’s superb location, noting that it’s within walking distance from the airport and surrounded by a pleasant atmosphere with nearby amenities such as a vegetarian restaurant. The location, offering good value for money, makes it a practical and appealing option for those needing quick and easy airport access.
The staff at SAPPHIRE INN stand out for their friendliness and helpfulness, particularly the front office manager Karthik and staff members Jibin, Akhill, Prabhu and Rishi. Guests frequently praise the courteous, polite and cooperative nature of the staff, significantly enhancing the overall guest experience and adding value to their stay. Although there are minor instances of dissatisfaction, the consistent commendation of the staff's attitude and service creates a warm and welcoming atmosphere.
The rooms are generally described as small yet cozy, tastefully furnished and clean with helpful room boys contributing to a safe and secure environment. The rooms' affordability adds to their appeal, making them a budget-friendly choice. Positive mentions include tidy beds contributing to a comfortable room environment, though there are occasional concerns about short bed lengths and bed hardness.
Cleanliness receives mixed feedback. While some guests appreciate the tidiness and helpfulness of the housekeeping staff, many point out areas needing improvement. Issues like dirty linens, unclean showerheads, mould and bad smells are noted, suggesting a need for better hygiene standards. The condition of the bathroom fixtures also leaves much to be desired.
Breakfast service is another area with room for improvement. Though some guests find the breakfast to be good, others criticize the absence of breakfast service and minimal or medium-quality offerings. The breakfast service's timing, starting at 7:00 AM, might be inconvenient for early risers, adding to the mixed sentiments.
Overall, SAPPHIRE INN offers excellent location benefits, friendly and helpful staff and affordability, making it a strong contender for travelers prioritizing convenience and budget. However, improvements in cleanliness, breakfast service and room amenities could significantly enhance the guest experience.
Categories
The staff at SAPPHIRE INN stand out for their friendliness and helpfulness, particularly the front office manager Karthik and staff members Jibin, Akhill, Prabhu and Rishi. Guests frequently praise the courteous, polite and cooperative nature of the staff, significantly enhancing the overall guest experience and adding value to their stay. Although there are minor instances of dissatisfaction, the consistent commendation of the staff's attitude and service creates a warm and welcoming atmosphere.
The rooms are generally described as small yet cozy, tastefully furnished and clean with helpful room boys contributing to a safe and secure environment. The rooms' affordability adds to their appeal, making them a budget-friendly choice. Positive mentions include tidy beds contributing to a comfortable room environment, though there are occasional concerns about short bed lengths and bed hardness.
Cleanliness receives mixed feedback. While some guests appreciate the tidiness and helpfulness of the housekeeping staff, many point out areas needing improvement. Issues like dirty linens, unclean showerheads, mould and bad smells are noted, suggesting a need for better hygiene standards. The condition of the bathroom fixtures also leaves much to be desired.
Breakfast service is another area with room for improvement. Though some guests find the breakfast to be good, others criticize the absence of breakfast service and minimal or medium-quality offerings. The breakfast service's timing, starting at 7:00 AM, might be inconvenient for early risers, adding to the mixed sentiments.
Overall, SAPPHIRE INN offers excellent location benefits, friendly and helpful staff and affordability, making it a strong contender for travelers prioritizing convenience and budget. However, improvements in cleanliness, breakfast service and room amenities could significantly enhance the guest experience.
Hotel with Parking
SAPPHIRE INN provides free private parking for guests. Parking is available on site.
Cheap Hotel
Offers essential amenities for a comfortable overnight stay near the airport. It is a budget-friendly option focusing on convenience and basic comfort.
Hotel with Spa
Family Friendly Hotel
Business Hotel
Guest Reviews
The location of SAPPHIRE INN receives consistent praise for its proximity to Kochi International Airport. Guests repeatedly highlight it as a major advantage, describing it as being very close or even within walking distance from the airport. This convenience makes it an ideal choice for travelers with early morning flights or those looking for easy airport access. Apart from its superb location, the hotel is noted for offering good value for money. The surroundings are described as having a pleasant atmosphere with some guests appreciating nearby amenities such as a vegetarian restaurant. The overall sentiment is that the location is perfect, superb and excellent, making SAPPHIRE INN a practical and appealing choice for those needing quick and easy airport access.
The reviews of the breakfast service at SAPPHIRE INN present a mixed picture. On the positive side, several guests found the breakfast to be good with some highlighting it as a positive aspect of their stay. However, there were notable points of criticism. Many guests mentioned the absence of breakfast service, while some noted that the restaurant opens at 7:00 AM, which might be inconvenient for early risers. A few guests highlighted issues related to additional charges and felt the breakfast spread was minimal or only medium in quality. Overall, while some guests were satisfied with the breakfast, there is room for improvement, particularly in terms of availability and value for money.
The rooms at Sapphire Inn have received mixed reviews, but certain aspects stand out. The rooms are generally described as small and cozy with a tasteful furnishing style and quite clean. Guests note the helpfulness of the room boys, which adds to a good atmosphere where visitors feel safe and secure. The affordability of the rooms is another highlight, making it a budget-friendly choice.
Several issues, however, have been pointed out. Many rooms are plagued by unpleasant smells, such as cigarettes and some are found to be noisy due to thin walls. The lack of hot water in the showers is a recurring complaint, along with old, worn-out bathroom fixtures. Practical amenities like mirrors, cupboards and enough towels are often missing or inadequate with some towels being discolored and old. Additionally, the TV often does not work, likely due to absent subscriptions.
The transparency of the curtains poses a problem, allowing light from the corridor to seep in and disturb the peace. Rooms are reported to have poor air circulation and sometimes contain signs of neglect, like fungus and termites. Accessibility could be an issue for some, as there are no lifts, requiring a climb to the third floor.
Overall, while Sapphire Inn offers some positives such as cleanliness, affordability and helpful staff, several maintenance and comfort issues might detract from the stay experience.
Guests of the Sapphire Inn have shared varied experiences regarding the beds. Positively, many have praised the beds for being comfy and the rooms themselves for having a nice atmosphere and a high level of cleanliness. The descriptions include mentions of clean and tidy beds, contributing to an overall comfortable room environment. However, several guests noted that the beds were short in size, which may affect taller individuals. Some found the beds hard, while one mentioned an unpleasant smell. Additionally, there were comments on the gap between twin beds in certain rooms, which might be a consideration for those looking for seamless sleeping arrangements. Despite these mixed reviews, the general sentiment leans towards a satisfactory and comfortable stay.
Sapphire Inn has received mixed feedback regarding its cleanliness, significantly highlighting areas of improvement. Guests appreciated that the rooms were generally tidy and noted that the housekeeping staff, also referred to as room boys, were very helpful. Several reviews mentioned that clean towels and beds were provided with some guests even describing the hotel as one of the cleanest they've seen in India.
Nevertheless, cleanliness remained a concern for many visitors. Multiple reviews pointed out that the bathrooms could be cleaner, specifically mentioning dirty shower heads and mould in some instances. Some rooms had a notable issue with bad smells and unclean floors. The overall condition of bathroom fittings and fixtures also appeared to be in a rather poor state.
There were recurring issues with dirty linens, which left a negative impression on guests. Furthermore, several reviewers highlighted the poor condition of the rooms, noting old furniture and dilapidated fixtures. Rooms were also described as small and sometimes noisy due to thin walls and inadequate curtains that let light in from the corridor.
While the staff's helpfulness and response were commended, the general consensus is that Sapphire Inn needs to improve its hygiene standards significantly. The issues with room cleanliness, outdated facilities and subpar bathroom conditions detract from the overall guest experience.
The staff at SAPPHIRE INN have garnered significant praise for their assistance and friendliness. Many guests found the front office manager, Karthik, to be particularly perfect in his role. Jibin and Akhill, two notable staff members, were frequently mentioned for their exceptional service. Prabhu and Rishi, the room boys, were highlighted as being especially helpful and having good personalities.
Reception managers were described as nice, cooperative and very helpful, contributing to an overall positive experience at the hotel. Guests repeatedly emphasized the courteous, polite and helpful nature of the staff, which seemed to enhance the overall value for money of their stays.
While the staff's positive attitude and helpfulness were consistent highlights, there were a few negative remarks. Some guests mentioned issues with room switches and described reception unprofessionalism. There was a claim that the hotel staff attempted to cheat guests by increasing the price, an allegation that starkly contrasts with the otherwise positive feedback about the staff's demeanor and helpfulness.
Overall, SAPPHIRE INN's staff tend to leave a warm impression, outperforming in service and creating a friendly atmosphere for the guests, despite a few isolated incidents of dissatisfaction.
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Location
Breakfast
Rooms
Several issues, however, have been pointed out. Many rooms are plagued by unpleasant smells, such as cigarettes and some are found to be noisy due to thin walls. The lack of hot water in the showers is a recurring complaint, along with old, worn-out bathroom fixtures. Practical amenities like mirrors, cupboards and enough towels are often missing or inadequate with some towels being discolored and old. Additionally, the TV often does not work, likely due to absent subscriptions.
The transparency of the curtains poses a problem, allowing light from the corridor to seep in and disturb the peace. Rooms are reported to have poor air circulation and sometimes contain signs of neglect, like fungus and termites. Accessibility could be an issue for some, as there are no lifts, requiring a climb to the third floor.
Overall, while Sapphire Inn offers some positives such as cleanliness, affordability and helpful staff, several maintenance and comfort issues might detract from the stay experience.
Beds
Cleanliness
Nevertheless, cleanliness remained a concern for many visitors. Multiple reviews pointed out that the bathrooms could be cleaner, specifically mentioning dirty shower heads and mould in some instances. Some rooms had a notable issue with bad smells and unclean floors. The overall condition of bathroom fittings and fixtures also appeared to be in a rather poor state.
There were recurring issues with dirty linens, which left a negative impression on guests. Furthermore, several reviewers highlighted the poor condition of the rooms, noting old furniture and dilapidated fixtures. Rooms were also described as small and sometimes noisy due to thin walls and inadequate curtains that let light in from the corridor.
While the staff's helpfulness and response were commended, the general consensus is that Sapphire Inn needs to improve its hygiene standards significantly. The issues with room cleanliness, outdated facilities and subpar bathroom conditions detract from the overall guest experience.
Staff
Reception managers were described as nice, cooperative and very helpful, contributing to an overall positive experience at the hotel. Guests repeatedly emphasized the courteous, polite and helpful nature of the staff, which seemed to enhance the overall value for money of their stays.
While the staff's positive attitude and helpfulness were consistent highlights, there were a few negative remarks. Some guests mentioned issues with room switches and described reception unprofessionalism. There was a claim that the hotel staff attempted to cheat guests by increasing the price, an allegation that starkly contrasts with the otherwise positive feedback about the staff's demeanor and helpfulness.
Overall, SAPPHIRE INN's staff tend to leave a warm impression, outperforming in service and creating a friendly atmosphere for the guests, despite a few isolated incidents of dissatisfaction.
No, SAPPHIRE INN doesn't have any pool.
Yes, a spa is available at SAPPHIRE INN.
No, SAPPHIRE INN doesn't allow dogs.
Yes, parking facilities are available at SAPPHIRE INN.
No, SAPPHIRE INN doesn't have a gym.
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