Red Roof Inn Mystic - New London
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Summary of reviewsThe Red Roof Inn Mystic - New London offers a convenient location for travelers with easy access to I-95 and proximity to local attractions such as Ocean Beach State Park, Mohegan Sun and the Coast Guard Academy. Its strategic placement near restaurants, stores, casinos and the ferry makes it a practical choice for both business and leisure visitors. Pet-friendly policies and friendly front desk associates further enhance the guest experience.
Room quality, however, is mixed. Some guests find the rooms clean, comfortable and quiet with suitable basic amenities for the value. Yet, many report that the rooms are outdated and require significant maintenance. Issues range from musty odors and cigarette smells to mold, clogged sinks, broken furnishings and stained carpets. Problems extend to the bathrooms with frequent reports of rust, mold and malfunctioning toilets. Severe issues like leaking refrigerators, non-functional air conditioning and the presence of rodents have also been noted. The inconsistency of room amenities, such as the presence of microwaves and mini-refrigerators, adds to the dissatisfaction.
The general cleanliness of the property also receives predominant criticism. While some mention clean linens and towels, many highlight dirty carpets, moldy rooms and a general lack of property maintenance. The presence of roaches and an overall rundown appearance further contribute to the negative reviews on cleanliness.
Staff reviews are divided; many guests commend the friendly, respectful and helpful service from the staff, especially the front desk associates. However, experiences vary with reports of some staff being rude, unaccommodating or unprofessional, leading to mixed feelings about the level of customer service.
The hotel's WiFi service is particularly criticized for its unreliability with numerous guests experiencing connectivity issues and finding the service spotty and unsecure.
Opinions about the beds are also mixed. While some guests find them comfortable, others complain about hard or uncomfortable beds, dirty or stained bedding and poor quality pillows. These issues significantly impact the comfort of the stay.
In conclusion, while the Red Roof Inn Mystic - New London benefits from a prime location and some friendly staff interactions, substantial improvements in room maintenance, cleanliness and WiFi connectivity are essential to enhance the overall guest experience.
Categories
Room quality, however, is mixed. Some guests find the rooms clean, comfortable and quiet with suitable basic amenities for the value. Yet, many report that the rooms are outdated and require significant maintenance. Issues range from musty odors and cigarette smells to mold, clogged sinks, broken furnishings and stained carpets. Problems extend to the bathrooms with frequent reports of rust, mold and malfunctioning toilets. Severe issues like leaking refrigerators, non-functional air conditioning and the presence of rodents have also been noted. The inconsistency of room amenities, such as the presence of microwaves and mini-refrigerators, adds to the dissatisfaction.
The general cleanliness of the property also receives predominant criticism. While some mention clean linens and towels, many highlight dirty carpets, moldy rooms and a general lack of property maintenance. The presence of roaches and an overall rundown appearance further contribute to the negative reviews on cleanliness.
Staff reviews are divided; many guests commend the friendly, respectful and helpful service from the staff, especially the front desk associates. However, experiences vary with reports of some staff being rude, unaccommodating or unprofessional, leading to mixed feelings about the level of customer service.
The hotel's WiFi service is particularly criticized for its unreliability with numerous guests experiencing connectivity issues and finding the service spotty and unsecure.
Opinions about the beds are also mixed. While some guests find them comfortable, others complain about hard or uncomfortable beds, dirty or stained bedding and poor quality pillows. These issues significantly impact the comfort of the stay.
In conclusion, while the Red Roof Inn Mystic - New London benefits from a prime location and some friendly staff interactions, substantial improvements in room maintenance, cleanliness and WiFi connectivity are essential to enhance the overall guest experience.
Dog Friendly Motel
This hotel allows 1 pet up to 80 lbs for no additional fee, and 2 pets up to 80 lbs for $15 per night (not to exceed $105 per stay). Both dogs and cats are welcome. There is a grassy pet relief area on the property.
Motel with Free Wi-Fi
This newly renovated budget hotel offers free Wi-Fi. It's conveniently located off I-95 and near attractions like Connecticut College and Mohegan Sun Casino.
Accessible Motel
This hotel offers ADA accessible rooms and ADA accessible parking. It has facilities for disabled guests and increased accessibility features.
Small Motel
Guest Reviews
Nestled conveniently off I-95, Red Roof Inn Mystic - New London boasts an ideal location for travelers. Only 15 minutes away from the picturesque Ocean Beach State Park, it's also near Mohegan Sun and the Coast Guard Academy. The hotel's proximity to the highway makes it a breeze to access and guests appreciate its closeness to various restaurants, stores and the bustling Mystic area.
Aside from its strategic placement near casinos and shopping centers, the hotel offers easy access to the ferry and is perfect for business visitors to New London. Despite some mixed opinions about the neighborhood, most find the secluded, wooded pathway entrance adds to its quiet charm. Travelers with pets will be pleased with the setup and the friendly front desk associates further enhance the experience.
Overall, whether for business or leisure, the convenient location of Red Roof Inn Mystic - New London makes it a suitable choice for a comfortable stay with easy access to numerous local attractions.
Red Roof Inn Mystic - New London offers a mixed experience for its guests. On the positive side, some rooms are clean, comfortable and quiet at night with easy access from the parking lot. Guests mentioned that the beds and pillows in some rooms are comfortable and the hotel is conveniently located near stores and restaurants. Additionally, the basic amenities and channel selection are suitable for the value.
However, there are notable downsides. Many rooms appear old and in need of significant updates and maintenance. Frequent complaints include musty odors, cigarette smoke smells and issues with cleanliness. Problems such as mold, clogged sinks, broken furnishings and stained carpets are common. The bathrooms particularly need attention with reports of rust, mold and malfunctioning toilets. Some guests encountered severe problems like leaking refrigerators, non-functional air conditioning and even rodents. Inconsistencies in room appointments, such as the absence of microwaves and mini-refrigerators, add to the dissatisfaction.
Overall, while some guests appreciate the location and basic comfort, significant improvements in maintenance and cleanliness are crucial to enhance the guest experience.
At Red Roof Inn Mystic - New London, guest sentiments regarding the beds are decidedly mixed with a tendency toward the negative. While some guests found the beds to be very comfortable and appreciated the clean and spacious rooms, many others reported significant dissatisfaction. Complaints frequently involved beds that were too hard, dirty or uncomfortable with some mentioning issues like springs coming out or a strong smell of urine. Inconsistent reviews about the comfort level were common; some found the beds to be okay, but not quite up to their standards. Bedding often featured cigarette holes and pillows were criticized for their small size and poor condition with some being described as lumpy or hard. Additionally, guests pointed out issues like stained sheets and overall cleanliness concerns, which significantly impacted their stay.
Despite a few positive remarks highlighting clean rooms with comfortable beds, the general consensus on the cleanliness of the Red Roof Inn Mystic - New London is predominantly negative. Several guests praised the cleanliness of linens and towels and mentioned the friendly staff, but these points are overshadowed by numerous complaints. Issues such as dirty carpets, stained floors, moldy and smelly rooms and general neglect of property maintenance were frequently cited. Guests reported the presence of roaches, drug addicts and long-term residents contributing to an uncomfortable and unsafe atmosphere. Some room conditions included unworkable sinks, faulty air conditioners and persistent foul odors. Many noted that the property, both inside and out, appeared rundown and in need of significant updates and repairs. This has led to an overall impression that the accommodations are extremely dirty and poorly maintained. As such, it is not recommended for those seeking a clean and pleasant stay.
The staff at 'Red Roof Inn Mystic - New London' receives a blend of reviews, though positive remarks highlight their friendliness and helpfulness. Many guests appreciated the warm, respectful and accommodating service they experienced, particularly noting that employees did their best under busy conditions. Several reviewers found the front desk associates to be great and particularly responsive, even when faced with issues such as WiFi problems.
However, some guests encountered less pleasant interactions, describing certain staff members as rude, unaccommodating or unprofessional. A few guests mentioned difficulties in communication, unresponsiveness and lack of service when help was needed. Instances of staff cursing and being uninviting at the front desk were also reported by some travelers.
In summary, while many found the staff to be supportive and pleasant, there are clearly mixed experiences regarding the level of professionalism and customer service provided by the team at this location.
Guests at the Red Roof Inn Mystic - New London have expressed significant dissatisfaction with the hotel's WiFi service. Many reviews highlight that the WiFi did not connect or work at all with some guests describing it as spotty, horrible and unsecure. Despite the hotel's advertisement of free WiFi, multiple guests reported difficulty in accessing it. Overall, the feedback indicates a consistent and notable issue with the internet connectivity at this hotel.
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Location
Aside from its strategic placement near casinos and shopping centers, the hotel offers easy access to the ferry and is perfect for business visitors to New London. Despite some mixed opinions about the neighborhood, most find the secluded, wooded pathway entrance adds to its quiet charm. Travelers with pets will be pleased with the setup and the friendly front desk associates further enhance the experience.
Overall, whether for business or leisure, the convenient location of Red Roof Inn Mystic - New London makes it a suitable choice for a comfortable stay with easy access to numerous local attractions.
Rooms
However, there are notable downsides. Many rooms appear old and in need of significant updates and maintenance. Frequent complaints include musty odors, cigarette smoke smells and issues with cleanliness. Problems such as mold, clogged sinks, broken furnishings and stained carpets are common. The bathrooms particularly need attention with reports of rust, mold and malfunctioning toilets. Some guests encountered severe problems like leaking refrigerators, non-functional air conditioning and even rodents. Inconsistencies in room appointments, such as the absence of microwaves and mini-refrigerators, add to the dissatisfaction.
Overall, while some guests appreciate the location and basic comfort, significant improvements in maintenance and cleanliness are crucial to enhance the guest experience.
Beds
Cleanliness
Staff
However, some guests encountered less pleasant interactions, describing certain staff members as rude, unaccommodating or unprofessional. A few guests mentioned difficulties in communication, unresponsiveness and lack of service when help was needed. Instances of staff cursing and being uninviting at the front desk were also reported by some travelers.
In summary, while many found the staff to be supportive and pleasant, there are clearly mixed experiences regarding the level of professionalism and customer service provided by the team at this location.
Wi-Fi
No, Red Roof Inn Mystic - New London doesn't have any pool.
No, a spa isn't available at Red Roof Inn Mystic - New London.
Yes, Red Roof Inn Mystic - New London welcomes dogs.
No, parking facilities aren't available at Red Roof Inn Mystic - New London.
No, Red Roof Inn Mystic - New London doesn't have a gym.
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