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Quest Newcastle

Newcastle , 575 Hunter Street (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsQuest Newcastle is a centrally located hotel that is perfect for those who prioritize location. The hotel offers valet parking facilities and is conveniently located in the heart of Honeysuckle district, making it easy to reach popular sites by foot or light rail transportation. The rooms are generally spacious, clean and comfortable with well-equipped kitchens and flexible bedding configurations. The hotel is known for its exceptional customer service and hospitable staff, who go above and beyond to help guests with their needs. While the wifi experience could be improved, the hotel provides a clean and comfortable base from which to explore the city. The pool and spa have limited opening hours and mixed reviews, but many guests still enjoyed spending time there. Parking is available but can be expensive and challenging. The beds are hit or miss, but the spacious apartments and huge balconies make up for it. The hotel is generally accessible, but some guests had issues with the lack of air conditioning and outdated bathtub for showering. Overall, Quest Newcastle is a great choice for travellers looking for a comfortable stay with exceptional service in a prime location.
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Categories

Luxury Aparthotel

Aparthotel with Swimming Pool

Indoor Pool

Aparthotel with Free Wi-Fi

Aparthotel with Parking

Accessible Aparthotel

Aparthotel with Gym

Aparthotel with Indoor Pool

Room Types

One-Bedroom Apartment This apartment features a private balcony and full kitchen and laundry facilities. It has a separate lounge and dining area with a flat-screen TV. Please note that there is no capacity for additional guests.

Two-Bedroom Apartment This apartment features a private balcony, 2 bathrooms and full kitchen and laundry facilities. It has a separate lounge and dining area with a flat-screen TV. Please note that there is no capacity for additional guests.

About Quest Newcastle

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Guest Reviews

8.2

Very Good

Location

Quest Newcastle is an ideal hotel for those who prioritize location. The hotel is conveniently located in the heart of Honeysuckle district and offers valet parking facilities. Guests can easily reach Honeysuckle foreshore, bars and restaurants by foot. The location is also perfect for those who want to take light rail transportation to Nobby beach and Queen's wharf. The hotel has a great central location that is close to everything, including the beach, shops and convention centre. The hotel is well situated along Hunter Street and is positioned across from the light rail, making it a great spot to explore Newcastle. A supermarket and waterfront are easy to reach by taking a leisurely walk or quick light rail trip. The hotel staff are friendly and accommodating to guests' needs. Overall, Quest Newcastle is a superb central location that is perfect for those who love walking distance to restaurants, pubs and harbourside dining places.

Rooms

When staying in Newcastle, guests have plenty of options to choose from, including the Quest Newcastle. Reviews from previous guests indicate that the rooms at the hotel are generally spacious, clean and comfortable, making it a great option for families or travellers looking for a little extra space. The apartments are well-equipped with modern facilities, including well-laid out kitchens with quality appliances and the bedding configuration is flexible to suit different group sizes. While some guests had issues with occasional problems such as non-functioning power points or musty smells in certain rooms, overall, the apartments appear to be well-maintained with efficient check-in/out processes and helpful staff. The location of the hotel is also a big plus for visitors, being close to many popular sites and boasting large balconies and lovely outlooks.

Beds

Based on guest reviews, the beds at Quest Newcastle are hit or miss. While some guests found the beds to be the comfiest they've ever slept in, others complained about uncomfortable mattresses, small sizes or the bed being two singles pushed together. Some guests even found bloodstains on their pillows or had uncomfortable couches in the room. However, there were plenty of guests who found the beds to be comfortable and praised their good night's sleep. Overall, while the beds are not perfect, the spacious apartments, huge balconies and generally positive reviews may still make Quest Newcastle worth considering for your next trip.

Cleanliness

If you're looking for a hotel with top-notch cleanliness, Quest Newcastle is definitely worth considering. The majority of guests left very positive reviews about the cleanliness of the apartments with many describing them as spacious, comfortable and spotlessly clean. Plus, daily maid service meant that rooms were always kept in great condition for guests. The location is another plus with many guests praising the hotel's central location in Newcastle. While there were a few negative comments about areas that needed more attention in terms of cleanliness (such as bathrooms and lounges), the friendly staff were praised for being quick to rectify any issues. Overall, Quest Newcastle seems to provide a clean and comfortable base from which to explore the city.

Staff

Quest Newcastle hotel is widely known for its exceptional customer service and hospitable staff. The hotel is reputed for its cleanliness and prime location, but it is the staff that stole the show. Guests raved about the friendliness of the staff, who went above and beyond in helping them with their needs. They described the receptionists as super friendly and efficient and the housekeeping staff as obliging and kind. Some guests even singled out specific staff members for their excellent service. The adjacent restaurant, The Happy Wombat, proved to be a hit with its delectable food and affable staff. However, there were a few instances where guests encountered unprofessional behaviour from staff members. Overall, Quest Newcastle lived up to its reputation of providing top-notch customer service, making it a top choice for travellers looking for a comfortable stay with exceptional service.

Wi-Fi

The wifi experience at Quest Newcastle seems to have room for improvement based on guest reviews. Many complained that the wifi was weak, unstable and difficult to use. Some guests couldn't even watch TV or continue working on their laptops due to internet connectivity issues. Others mentioned that the internet constantly cut out and was slow, limiting their online activities. Although Netflix was provided, guests reported that it wasn't working. However, some guests did mention that apart from the poor wifi experience, their stay was satisfactory.

Pool

The pool at Quest Newcastle seems to be a bit hit or miss with some guests loving the spaciousness and atmosphere while others found it to be too small and lacking in appeal. There were also mixed reviews on the chlorine levels with some guests finding it overpowering while others thought it needed improvement. The indoor pool is advertised as heated, but some guests found it to be a bit cold. Unfortunately, the pool and spa have limited opening hours, closing at 6PM. Some guests were disappointed that the pool was not open during their stay or that the spa was not working. Despite these issues, many guests thought the pool and spa were great and enjoyed spending time there, although one guest had a negative experience due to the rudeness of another guest.

Parking

The Quest Newcastle hotel is located in an ideal location and offers valet parking facilities, which some guests found very convenient. However, parking is not included in the room rate and can be quite expensive with a cost of $30 per night. Some guests found the parking to be insufficient or challenging with limited space and outdoor parking. Free street parking is available at certain times and locations, but it can be difficult to find. Secure parking is available onsite but incurs additional fees. Overall, while having parking was a benefit, guests found the cost and availability to be a concern and some even encountered issues with paid parking, such as being unable to park or finding the lot full.

Accessible

Quest Newcastle is located in a central area with easy access to transportation for dining options. The rooms were generally comfortable but some guests had issues with the lack of air conditioning and low beds. The hotel's use of a bathtub for showering was criticized as outdated and potentially dangerous. However, the hotel's location and the convenience of self-catering apartments were appreciated. The hotel's security system with key cards was also praised. While the basic kitchen utensils were not ideal for cooking, there were shops within walking distance. The hotel staff was particularly respectful and accommodating to their disabled clients. Some guests felt that the bathtub needed railings to prevent slipping accidents. Despite some issues, the accessibility of the hotel was generally good.

Yes, Quest Newcastle has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at Quest Newcastle.

No, Quest Newcastle doesn't allow dogs.

Yes, parking facilities are available at Quest Newcastle.

Yes, Quest Newcastle has a gym.

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