Niagara Falls, 1 Prospect Pointe43.085578,-79.06406(Show on Map)
7.6
Good
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+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Comfort Inn The Pointe is highly commended for its prime location, offering unparalleled proximity to Niagara Falls and its attractions such as Horseshoe Falls, Maid of the Mist and Goat Island. Guests appreciate the convenience of being within walking distance to the picturesque Niagara Falls State Park, eliminating the need for driving and additional parking fees. The hotel's surroundings include easy access to restaurants, shopping centers and even the Canadian border via the nearby Rainbow Bridge, enhancing the overall experience.
The rooms at Comfort Inn The Pointe are predominantly praised for their cleanliness and spaciousness with comfortable beds and adequately maintained amenities. Some rooms also offer spectacular views of Niagara Falls, adding an extra delight for guests. While the interiors may appear dated to some, the overall sentiment is positive, highlighting the comfort and cleanliness of the accommodations.
The hotel staff receives significant praise for their friendliness, helpfulness and professional demeanor. Guests commend the front desk, maintenance and housekeeping staff for their prompt responsiveness and accommodating nature. Specific staff members are often mentioned for their exceptional service, contributing to a welcoming and pleasant atmosphere.
Parking at the hotel is another notable advantage with ample availability and convenient, secure and well-lit spaces. The affordable parking rates are appreciated, although some guests were surprised by the extra charges. Overall, the parking facilities enhance the convenience of the stay.
The complimentary breakfast at Comfort Inn The Pointe receives mixed reviews. Positive aspects include a variety of options such as eggs, sausages, potatoes, yogurt and a waffle maker. However, the setup and quality of the food are areas that could benefit from improvement. Additionally, the basement location of the breakfast room and occasional long lines detract from the experience.
The hotel’s free Wi-Fi is generally reliable and speedy, although some guests experienced occasional connectivity issues. Fitness facilities are available but limited, catering to basic workout needs and described as small but clean and open 24 hours.
While the hotel excels in location, cleanliness and staff service, there are areas where it falls short, such as dated room decor, the breakfast experience and the fitness facilities. Nonetheless, Comfort Inn The Pointe offers a solid, reliable hospitality experience that is particularly appreciated for its value for money and exceptional proximity to one of the world’s most famous natural attractions.
Categories
Sustainability Journey
This hotel is recognized for its green initiatives, utilizing energy-efficient lighting, implementing a comprehensive recycling program, and using eco-friendly cleaning agents.
Parking
The hotel includes free parking for its guests. Its strategic location provides easy access to key attractions and points of interest.
Honeymoon
Gym
3 Star
Room Types
Double Room with Two Double BedsLocated on the first or second floor, this room features a satellite TV.
Queen Room with Two Queen BedsLocated on a lower floor, this room features a satellite TV and a work desk.
Please note, this room cannot accommodate extra beds.
King RoomThis room features a satellite TV and a work desk, chair and ottoman and mini fridge.
Queen Room with Two Queen Beds - AccessibleThis air-conditioned family room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
King Room with Roll-in-Shower - AccessibleThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
King Suite Upgrade The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite provides a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Suite with Two Queen Beds Upgrade - AccessibleThe air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite provides a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Queen Room with Two Queen Beds - AccessibleThis air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Queen Room with Two Queen Beds and Roll-in-Shower - AccessibleThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Special SuiteThe air-conditioned suite features 1 bedroom and 1 bathroom with a bath or a shower and a hairdryer. The suite provides a wardrobe, a carpeted floor, heating, as well as a TV with cable channels. The unit offers 2 beds.
Guest Reviews
7.6
Good
Review Summaries
Location
'Comfort Inn The Pointe' boasts an enviable location highly praised by its guests, offering unparalleled proximity to Niagara Falls. Nestled within walking distance to Horseshoe Falls, Maid of the Mist, the American Falls and Goat Island, this hotel seamlessly integrates convenience and accessibility, making it a prime starting point for exploring the iconic waterfalls.
Reviewers consistently highlight the hotel's perfect positioning, just a few minutes' stroll from Niagara Falls State Park, adding immense value to the stay by eliminating the need for driving and additional parking fees. Being steps away from the park and its attractions allows guests to immerse themselves fully in the natural beauty and iconic sites without fuss.
The location encompasses more than just the scenic views; guests appreciate the ease of access to surrounding restaurants, shopping centers and even the Canadian border via Rainbow Bridge. The sound of the waterfalls is often audible from the comfortable rooms, enhancing the immersive experience of staying so close to the natural wonder.
Additional perks include good on-site parking facilities and friendly, helpful staff, further enriching the visitor experience. Despite some mentions of dated interiors, the unbeatable location trumps all, ensuring that the Comfort Inn The Pointe remains a coveted choice for visitors to Niagara Falls.
Breakfast
Reviews of the breakfast at Comfort Inn The Pointe vary significantly. While some guests appreciated the variety and plentiful options, others found it lacking in quality and choices. Positive remarks highlight a good selection of items such as eggs, sausages, potatoes, yogurt and a waffle maker. The included breakfast is often noted as a pleasant feature and some guests were pleasantly surprised by the variety available, citing it as a good value for money.
However, criticisms are equally prevalent. Common complaints include the breakfast setup being chaotic and akin to a cafeteria, a lack of healthy or diverse options like fruit and cereal and generally poor organization and cleanliness of the breakfast area. The quality of the food is also frequently mentioned with reports of watery scrambled eggs, cold potatoes and meats of questionable appearance. Many guests felt the breakfast was very basic and suggested improvements like adding more variety, including healthier options or offering a more imaginative spread.
The location of the breakfast room in the basement was off-putting for some guests, contributing to a less enjoyable experience. Others noted long lines and slow replenishment of food items with staff being described as rude or disinterested.
Overall, while complimentary and convenient, the breakfast experience at Comfort Inn The Pointe could benefit from enhancements in both variety and quality to meet guest expectations more consistently.
Dinner
Comfort Inn The Pointe offers easy access to a diverse selection of dining options. Guests appreciate the variety of nearby restaurants, highlighting the convenience of multiple food joints just within walking distance. Many mention that good restaurants are easily reachable and accessible, offering a great selection for both lunch and dinner. The local area is noted for having several dining establishments, so guests have no shortage of choices. However, it is worth noting that the hotel itself does not provide lunch or dinner services. Despite some guests feeling uneasy about venturing out at night due to deserted streets, many have enjoyed meals at the nearby Rainforest Café and considered it delicious. Overall, the proximity to various dining options seems to be a key advantage for those staying at Comfort Inn The Pointe.
Rooms
The guest reviews for Comfort Inn The Pointe highlight various aspects of the hotel's rooms. The most recurring positive feedback revolves around the cleanliness and spaciousness of the rooms. Guests frequently describe the rooms as clean, comfortable and well-maintained. Many praised the beds for their comfort and appreciated amenities like clean towels, soap and shampoo provided in the bathrooms. Some rooms were noted for their spectacular views, particularly those overlooking Niagara Falls, adding an extra delight to their stay.
The location of the hotel is another significant advantage, being within walking distance to Niagara Falls and nearby attractions, making it exceptionally convenient for visitors.
However, there are consistent mentions of the rooms being somewhat dated and showing wear and tear. Carpets, in particular, were often described as stained and needing better cleaning or replacement. Some guests felt the rooms could benefit from renovations, particularly mentioning tired furniture and worn-out decor. The lack of microwaves and refrigerators in many rooms was frequently noted as a drawback. A few reviews also mentioned issues like small bathrooms, musty smells and occasional noise from adjoining rooms.
Despite some criticisms regarding maintenance and outdated features, the overall sentiment from guests is that the rooms are comfortable, clean and adequately spacious, making Comfort Inn The Pointe a satisfactory choice for many travelers, especially given its prime location near Niagara Falls.
Beds
Comfort Inn The Pointe appears to have received mixed reviews concerning the comfort of its beds. Many guests praised the comfort levels, describing the beds as very comfortable, comfy and clean with some noting the beds were large and new. Additionally, numerous guests highlighted the pleasant comfort of both the beds and pillows, finding them satisfactory for a restful sleep during their stay.
However, some patrons felt the beds were less than ideal. There were mentions of beds being too hard, uncomfortable or even having issues like being dusty or poorly cleaned. Some found the mattresses either too firm or too soft, leading to discomfort. Additionally, a few guests noted that the size of the beds and the quality of the bedding could be improved.
Overall, while many guests found the beds at Comfort Inn The Pointe to be a highlight of their stay, there were notable inconsistencies in the experiences reported, suggesting room for improvement in ensuring all beds meet a consistent standard of comfort and cleanliness.
Cleanliness
Comfort Inn The Pointe at Niagara Falls offers a mixed experience in terms of cleanliness with many positive aspects highlighted by guests. The hotel’s prime location within walking distance to Niagara Falls, stands out as a significant advantage. Numerous visitors praised the hotel rooms for being clean, comfortable and spacious. The common areas such as the hallways and lobby were generally regarded as clean and tidy, contributing to a welcoming atmosphere.
However, some areas did receive criticism regarding outdated decor and insufficient cleanliness. Specific complaints centered on issues like dirty carpets, dusty rooms and bathrooms needing more thorough cleaning. Despite these drawbacks, many guests still found their stay comfortable and the rooms adequately maintained. The hotel staff also received commendations for friendliness and helpfulness.
In summary, while Comfort Inn The Pointe provides a conveniently located, comfortable and generally clean accommodation, it would benefit from addressing the highlighted issues to improve overall guest satisfaction.
Staff
Comfort Inn The Pointe has garnered significant praise for its staff, who are largely described as friendly, helpful and professional by many guests. Numerous reviews highlight the accommodating nature of the front desk personnel, featuring commendations for their attentiveness and quick responses to requests. Specific staff members like Bart and Christine were notably mentioned for their outstanding service.
Guests frequently experienced positive interactions with the maintenance and housekeeping staff as well, who were described as helpful and prompt in addressing concerns. Despite some scattered comments about a lack of responsiveness or unfriendly behavior, the prevailing sentiment remains positive with guests feeling welcomed and supported during their stay.
The helpfulness extends to practical matters as well, such as providing directions to local attractions and swiftly refilling amenities. Instances of excellent customer service were underscored by numerous accounts of staff going out of their way to make guests feel comfortable.
Overall, Comfort Inn The Pointe is characterized by a welcoming environment fostered by a largely friendly and efficient staff, contributing to a pleasant guest experience.
Wi-Fi
The Comfort Inn The Pointe offers complimentary wifi that has been praised for its reliability and speed. Many guests found the internet connection to be stable and quick throughout the hotel. Positive comments highlight the strong and dependable wifi with several mentioning it worked well without any issues. However, there were also recurring concerns about the wifi cutting out frequently and being slow at times. A few guests noted that the wifi signal was weak in some areas and there were occasional outages. Some users had to use the lobby as the only place where the wifi was functional. In summary, while the free wifi at Comfort Inn The Pointe can be generally reliable and robust, there are periods where the connection can be inconsistent.
Gym
The fitness facilities at Comfort Inn The Pointe have received mixed feedback from guests. While some reviewers mentioned that there is no gym available or that the gym was closed, others noted a fitness area with limited equipment. The gym is described as small, though it is open 24 hours and is kept clean. Several guests found the gym to be adequate with enough amenities to meet basic workout needs, despite some issues such as a noisy treadmill. Overall, the gym at Comfort Inn The Pointe appears to offer essential facilities for those looking to maintain their fitness routines while traveling.
Parking
Guest reviews of Comfort Inn The Pointe frequently mention the hotel's parking options. Many guests appreciated the ample availability of parking spaces and found the parking area convenient, secure and well-lit. The location of the parking lot, close to both the hotel and local attractions like the falls, was highlighted as a significant plus. Some guests mentioned the low cost of parking with rates around $5 per night, as particularly affordable and reasonable, which was a pleasant surprise for many.
However, there were several comments about the extra charges for parking with some guests expressing surprise or dissatisfaction at having to pay a fee, which they felt should be included. This sentiment extended to concerns about the lack of clarity regarding parking fees and a few mentioned the need for better signs and more organized management of the parking area.
Overall, while there were some concerns regarding the cost and communication about parking fees, the general consensus reflected a positive experience with the availability, convenience and security of the parking facilities at Comfort Inn The Pointe.
3 Star
Comfort Inn The Pointe, situated close to the stunning Niagara Falls, offers a solid and reliable hospitality experience, particularly appreciated for its fair value for money and excellent location. As a typical three-star hotel, it satisfies basic needs with clean, comfortable and quiet rooms, though the decor and furniture are noticeably dated and could benefit from a renovation. Guests commend the hotel for providing essential amenities like free breakfast, free parking, dog-friendly accommodations and complimentary Wi-Fi, making it a convenient choice for budget-conscious travelers.
While some reviewers find the overall condition of the hotel and its facilities somewhat rundown with aged carpeting and outdated rooms, many agree that it meets expectations for a three-star property. Additionally, the absence of a pool and a minibar in the rooms are highlighted, but the comfort and satisfactory service largely compensate for these shortcomings.
In terms of facilities, the hotel also offers an airport shuttle service and a gym area, enhancing its appeal for those seeking simplicity and functionality without luxury. Ultimately, Comfort Inn The Pointe stands as a competent choice for guests looking for decency and practicality at a reasonable price, all within close proximity to one of the world’s most famous natural attractions.
Honeymoon
Comfort Inn The Pointe is an ideal choice for honeymooners seeking a memorable and romantic getaway. Its prime location offers easy and walkable access to major sights, including the picturesque Niagara Falls State Park. The proximity to the Falls provides breathtaking views that add to the hotel's romantic appeal.
Guests have noted that the setting is perfect for a honeymoon with the peaceful and scenic environment fostering a romantic atmosphere. Dining options nearby, including an eatery and coffee shop, further enhance the experience with settings ideal for couple dinners. Despite some noise from outside, the overall ambiance and amenities make it a popular choice for newlyweds.
In summary, Comfort Inn The Pointe boasts a romantic location, convenient access to landmark attractions and varied dining options, making it a top pick for honeymoon stays.
FAQ
No, Comfort Inn The Pointe doesn't have any pool.
No, a spa isn't available at Comfort Inn The Pointe.
No, Comfort Inn The Pointe doesn't allow dogs.
Yes, parking facilities are available at Comfort Inn The Pointe.
