Hyatt Place Niagara Falls
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Summary of reviewsHyatt Place Niagara Falls is distinguished by its exceptional location, placing guests in close proximity to the stunning Niagara Falls and various attractions including the Maid of the Mist, Rainbow Bridge and assorted observation points. The hotel’s strategic placement allows visitors to easily navigate the American and Canadian sides of the falls and enjoy the surrounding restaurants, shops and key points of interest, often without the need to drive, further enhancing the convenience of their stay.
Guests generally find the breakfast offerings adequate with many praising the variety and quality available, even catering to specific dietary needs such as gluten-free and vegetarian options. However, some aspects like crowding, early closing time and occasional underwhelming quality have been points of contention.
The dining experience at the hotel’s restaurant and bar earned mixed reviews. Positive highlights include the convenience and good service, though some guests felt the menu variety was limited and could benefit from better availability and preparation of items. The ambiance ranged from pleasant to occasionally crowded or understaffed, reflecting opportunities for improvement.
The rooms at Hyatt Place Niagara Falls are well-received for their comfort, spaciousness and modern decor. Many guests appreciate the cleanliness, large beds, refrigerators and sometimes even kitchenettes with particular fondness for rooms offering views of the falls. Nevertheless, consistency in cleanliness and occasional noise issues have been noted, suggesting the need for more regular updates and maintenance.
Overall cleanliness is generally good with multiple guests reporting clean and well-maintained rooms and common areas. However, inconsistencies in housekeeping and cleanliness in public spaces like hallways, elevators and the rooftop terrace have been highlighted. Attention to these areas could enhance the overall guest experience.
The staff is a significant asset, consistently praised for their friendliness, professionalism and helpfulness. Positive interactions, especially with the front desk, significantly contribute to a welcoming atmosphere. Minor instances of unhelpfulness, particularly among housekeeping and breakfast staff, were noted but did not overshadow the overall positive sentiment toward the hotel team.
WiFi at Hyatt Place Niagara Falls is generally reliable and strong, enhancing the overall guest experience with phrases like "perfect internet" and "excellent connection" frequently mentioned. Though a few guests encountered sporadic issues, the dominant feedback is positive.
The gym receives mixed but largely favorable reviews. Guests appreciate the well-equipped fitness center which caters adequately to workout routines despite some equipment being dated and occasional cleanliness issues.
The indoor pool is praised for being clean and inviting, creating a pleasant element for families and other guests. While some reported maintenance and cleanliness concerns, the overall pool experience is positive with a decent size suitable for varied activities.
Parking is a mixed aspect with guests valuing the proximity and affordability of nearby parking options, although the conditions of the parking facilities and lack of elevators occasionally detract from the convenience.
Finally, the hotel earns high marks for its family-friendly environment. Many guests appreciate the spacious family rooms and the array of activities available to keep children entertained, reinforcing its reputation as an ideal choice for family travelers.
Thus, Hyatt Place Niagara Falls offers a generally positive and comfortable stay, highlighted by its prime location, friendly staff and accommodating facilities, despite some areas requiring attention and improvement.
Categories
Guests generally find the breakfast offerings adequate with many praising the variety and quality available, even catering to specific dietary needs such as gluten-free and vegetarian options. However, some aspects like crowding, early closing time and occasional underwhelming quality have been points of contention.
The dining experience at the hotel’s restaurant and bar earned mixed reviews. Positive highlights include the convenience and good service, though some guests felt the menu variety was limited and could benefit from better availability and preparation of items. The ambiance ranged from pleasant to occasionally crowded or understaffed, reflecting opportunities for improvement.
The rooms at Hyatt Place Niagara Falls are well-received for their comfort, spaciousness and modern decor. Many guests appreciate the cleanliness, large beds, refrigerators and sometimes even kitchenettes with particular fondness for rooms offering views of the falls. Nevertheless, consistency in cleanliness and occasional noise issues have been noted, suggesting the need for more regular updates and maintenance.
Overall cleanliness is generally good with multiple guests reporting clean and well-maintained rooms and common areas. However, inconsistencies in housekeeping and cleanliness in public spaces like hallways, elevators and the rooftop terrace have been highlighted. Attention to these areas could enhance the overall guest experience.
The staff is a significant asset, consistently praised for their friendliness, professionalism and helpfulness. Positive interactions, especially with the front desk, significantly contribute to a welcoming atmosphere. Minor instances of unhelpfulness, particularly among housekeeping and breakfast staff, were noted but did not overshadow the overall positive sentiment toward the hotel team.
WiFi at Hyatt Place Niagara Falls is generally reliable and strong, enhancing the overall guest experience with phrases like "perfect internet" and "excellent connection" frequently mentioned. Though a few guests encountered sporadic issues, the dominant feedback is positive.
The gym receives mixed but largely favorable reviews. Guests appreciate the well-equipped fitness center which caters adequately to workout routines despite some equipment being dated and occasional cleanliness issues.
The indoor pool is praised for being clean and inviting, creating a pleasant element for families and other guests. While some reported maintenance and cleanliness concerns, the overall pool experience is positive with a decent size suitable for varied activities.
Parking is a mixed aspect with guests valuing the proximity and affordability of nearby parking options, although the conditions of the parking facilities and lack of elevators occasionally detract from the convenience.
Finally, the hotel earns high marks for its family-friendly environment. Many guests appreciate the spacious family rooms and the array of activities available to keep children entertained, reinforcing its reputation as an ideal choice for family travelers.
Thus, Hyatt Place Niagara Falls offers a generally positive and comfortable stay, highlighted by its prime location, friendly staff and accommodating facilities, despite some areas requiring attention and improvement.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Hyatt Place Niagara Falls boasts an unbeatable location, offering guests unparalleled convenience and proximity to the iconic Niagara Falls. Visitors can easily access both the American and Canadian sides with the falls, state park and numerous attractions just a short walk away. The central position of the hotel ensures that guests are within walking distance of restaurants, shops and key points of interest, making it ideal for exploring the area on foot. The vicinity to attractions like Maid of the Mist, Rainbow Bridge and various observation points enhances the overall experience. The hotel also provides great views of the falls and surrounding areas, further enriching the stay for those looking to immerse themselves in the natural beauty and vibrancy of Niagara Falls. With everything so close, guests hardly need to drive, underscoring the exceptional convenience and prime location of this hotel.
The breakfast experience at Hyatt Place Niagara Falls receives a mixed bag of reviews from guests. Many appreciate the wide variety and plentiful options available, praising the selection that caters to various dietary needs including gluten-free items and vegetarian options. Some go as far as to say it was the best hotel breakfast they've ever had, describing it as excellent, fantastic and amazing with a wonderful variety and good quality.
However, there are frequent criticisms as well. Several guests found the breakfast to be basic, below Hyatt standards or disappointing with specific complaints about cold and rubbery eggs, minimal variety and the use of plastic cutlery and plates. The breakfast hall often gets very crowded, leading to long waits and a chaotic atmosphere. Additionally, the breakfast service ends early at 9 am, which many found inconvenient.
Despite the positive comments about the breakfast being well-stocked and organized, there were also mentions of items frequently running out and not being replenished in time. While some guests enjoyed the complimentary nature of the breakfast and the decent range of options, others felt it could be more varied and of higher quality.
Overall, while some diners found the breakfast to be substantial and enjoyable, others felt it left much to be desired in terms of quality, variety and organization. The timing and crowded conditions were also notable downsides for many.
Hyatt Place Niagara Falls offers a dining experience that receives mixed feedback from its guests. The hotel's restaurant and bar located in the lobby area provide convenient food options with praise for the great food and helpful staff. Guests appreciated the opportunity to dine on the patio and the quick dinner service available. The bar food, while described as good by some, also had a few critics noting its underwhelming and modest nature.
However, the food selection at the restaurant appears to be limited with many dishes often unavailable and the menu offering too few varieties. Some reviewers noted that the restaurant ran out of items frequently and a few found the food quality to be lacking and at times, poorly prepared. The dining environment could be improved as some guests mentioned it was not very busy with chairs lifted up and at other times, it felt crowded with nowhere to sit.
Despite these downsides, the convenience of having a restaurant and bar in the hotel was frequently mentioned positively. Nearby dining options, including the Hard Rock Cafe within walking distance, were also highlighted, providing plenty of alternative choices for guests. Overall, while the dinner experience at Hyatt Place Niagara Falls is generally adequate, it could benefit from a more extensive and reliable menu.
Hyatt Place Niagara Falls rooms offer a blend of comfort and spaciousness that many guests appreciate. The rooms are frequently described as cozy, clean and comfortable with a classic Hyatt ambiance. Many guests enjoyed large, spacious rooms with big beds, refrigerators and in some cases, kitchenettes. The views from the rooms are often highlighted, especially those with a view of the falls and the modern decor adds to the overall pleasant experience.
Guests have pointed out that the rooms are generally clean and well-maintained, though some mentioned dated furnishings and occasional issues such as needing more frequent updates. Despite these minor hiccups, the spaciousness of the rooms, large bathrooms and the comfortable, large beds stood out as highlights for many visitors. The addition of amenities like a heated pool and good room facilities are frequently noted as positives, enhancing the overall experience.
However, there were occasional complaints about room cleanliness not always meeting standards with some guests noting issues such as dirty spots, carpet stains and missing amenities like towels or hand soap. Noise levels and faulty room equipment also detracted from some guests' stays. Despite these issues, the majority of reviews reflect a satisfying stay with clean, comfortable and spacious rooms, supplemented by good views and modern decor.
Hyatt Place Niagara Falls receives mixed feedback regarding the comfort of its beds. On the positive side, many guests found the beds to be very comfortable with some even calling them the best they’ve experienced in a hotel. Descriptions like comfortable, excellent and super comfortable are frequently mentioned, highlighting the quality of sleep that most guests enjoyed. The bedding is often described as soft and cozy, adding to the overall comfort.
However, there are a few criticisms worth noting. Some guests felt the beds were either too firm or too soft, indicating a subjective nature to mattress firmness preferences. A few reviews mentioned dirty beds or stained mattresses, which is a concern for prospective guests prioritizing cleanliness. Others pointed out that the sofa beds were particularly uncomfortable and not suitable for sleeping, as they were described as dusty and of poor quality for a good night's rest.
In summary, while the general consensus points to comfortable beds at Hyatt Place Niagara Falls, there are occasional issues related to firmness and cleanliness that should be considered.
The cleanliness of Hyatt Place Niagara Falls received a mixed bag of reviews from its guests. On a positive note, multiple reviews highlight that the rooms were clean, comfortable and well-kept. Visitors appreciated the hotel's modern appeal and overall tidiness, making it a pleasant stay for many. Statements like "room was very clean and neat," "bathroom was sparkling clean," and "clean beds" were recurring themes, emphasizing a generally good standard of cleanliness in the private spaces.
However, the reviews also indicate several issues that detract from the overall experience. Some guests noted that their rooms were not cleaned daily without a specific request, which could be inconvenient for longer stays. Common areas such as elevators, hallways and the rooftop terrace were frequently described as not meeting the cleanliness standards expected of a Hyatt property. Complaints about dirty carpets, stained floors and leftover food in fridges were mentioned.
Additionally, issues with housekeeping were noted, including unclean bed linens, inadequate bathroom cleaning and the presence of dog hair on furniture. Specific concerns about the cleanliness of the parking areas and breakfast bar further suggest that some parts of the hotel require more attention to detail in their cleaning routines.
While the staff received positive remarks for friendliness and responsiveness, the consistency in cleanliness varied significantly. The hotel’s general air quality also drew criticism, along with cleanliness issues attributed to an impact from the pandemic. Overall, while Hyatt Place Niagara Falls provides clean and comfortable rooms for many, there are evident areas for improvement, particularly in the hotel's common spaces and consistency of housekeeping services.
When staying at the Hyatt Place Niagara Falls, guests can expect to encounter a consistently friendly and helpful team. The front desk staff has been repeatedly commended for their exceptional service, often described as welcoming, polite and attentive. Many visitors noted that everyone from reception to housekeeping exhibited a high level of professionalism and kindness, often going above and beyond to accommodate special needs and requests.
Positive experiences with the staff were frequently highlighted with numerous mentions of their friendly demeanor and willingness to assist guests with various inquiries and issues. Some guests found the front desk particularly impressive, describing interactions as smooth and efficient, contributing to an easy check-in and check-out process.
However, there were occasional remarks indicating variability, particularly concerning housekeeping and breakfast staff. A few reviews noted instances of unhelpfulness and rudeness, suggesting some inconsistencies in service. Despite these few negative experiences, the overwhelming sentiment was one of satisfaction with the generally excellent and supportive nature of the Hyatt Place team.
In summary, while there are instances of less-than-perfect interactions, the majority of guests found the staff at Hyatt Place Niagara Falls to be exceptionally friendly, helpful and accommodating, providing a warm and welcoming atmosphere.
The WiFi experience at Hyatt Place Niagara Falls generally leaves a positive impression on guests. Numerous reviewers commend the reliable and fast connection, describing it as good, strong and very good. Guests repeatedly emphasize that the WiFi is provided free of charge and works well throughout their stay. Phrases like perfect internet, excellent connection and good WiFi highlight that the majority had a positive experience with the hotel’s internet service.
However, a few guests had less favorable experiences, noting issues such as the WiFi being in and out, slow at times and occasionally unsecured. Despite some sporadic problems and a desire for a more consistent and faster connection from a handful of visitors, the dominant sentiment points toward satisfaction with the Wi-Fi service provided by the hotel.
The gym at Hyatt Place Niagara Falls receives a mixed array of reviews with many guests praising its qualities. Guests frequently describe the gym as well-equipped and great for exercising with necessary machines to accommodate a good workout. The fitness center is referred to as big and excellent and many have enjoyed using it due to its nice facilities and availability. Positive phrases highlight it as the best fitness area or a great workout room. However, some reviews point out that the gym's equipment is old and the cleanliness needs improvement. Despite its adequate size, there are mentions of limited facilities and a need for better upkeep. Generally, the gym is considered good and helpful to those looking to maintain their exercise routines during their stay.
Hyatt Place Niagara Falls presents an indoor pool that resonates with varied guest experiences. Many visitors commend the pool for being clean and inviting with a warm atmosphere contributing to a pleasant stay. Some guests highlighted it as the best hotel pool and particularly enjoyed the combination of the pool and spa. Families found that the pool kept their kids entertained, adding value to their visit.
However, there are notable mentions of inconsistencies regarding pool maintenance and temperature. Some reviews indicate that the pool was too cold or not heated, detracting from the enjoyment. Others reported issues with cleanliness, describing the water as murky or cloudy and at times, the pool area was perceived to be messy or in need of renovation. Additionally, there were remarks about the strong chlorine smell and occasional closures for maintenance, which posed inconveniences to some guests.
Despite these drawbacks, a noteworthy number of guests found the pool area pleasant and clean with a decent size suited for various activities. The indoor setting provides a reasonably sized space that fits well within the hotel's facilities. Ensuring more consistent maintenance and temperature control could further enhance the pool experience at Hyatt Place Niagara Falls.
Parking at Hyatt Place Niagara Falls has received mixed reviews from guests. While the hotel itself does not have an on-site parking lot, there are several options for nearby parking, typically located across the street. Guests appreciated that parking could be convenient and relatively close with the daily rate usually being affordable, such as $5 to $15 per day. There were instances where guests found parking to be free or validated by the hotel, alleviating the burden of additional costs.
However, numerous reviewers noted challenges such as the parking garage being dirty and not well-maintained with some describing it as unpleasant or even unsafe. The absence of elevators in the parking deck and the necessity to walk a distance with luggage were common criticisms. The signage and directional information about parking were sometimes confusing, contributing to a less-than-optimal parking experience. Despite these issues, those who utilized the parking facilities often found assistance from personnel to be helpful and the location of the parking was generally close to the hotel, making it manageable for most guests.
Hyatt Place Niagara Falls is highly regarded for its family-oriented environment, making it an ideal choice for those traveling with children. Guests frequently mention the hotel's family-friendly atmosphere and its suitability for kids with plenty of activities both on-site and nearby to keep young ones engaged. The hotel is praised for its spacious family rooms, which can comfortably accommodate larger groups, including accommodations for up to five people.
Visitors appreciate the hotel's convenient location, which offers easy access to popular family attractions such as the Maid of the Mist boat ride and other nearby activities. The indoor pool is a particular highlight for families, providing enjoyment for both children and adults alike. Furthermore, the ample and accessible parking was a notable plus, making the logistical aspects of the stay much smoother for families.
The hotel’s breakfast options and friendly staff also contribute to a positive overall experience, catering well to family needs. While there were minor inconveniences, such as the unavailability of a pack and play, the general consensus is that Hyatt Place Niagara Falls offers a comfortable and enjoyable stay for families visiting the area.
Hyatt Place Niagara Falls comes highly recommended for business travelers. The hotel's amenities and facilities are consistently praised for their suitability and convenience for business needs. Guests have highlighted the excellent business center, which is well-equipped and provides a reliable space for work. The meeting rooms are deemed great and satisfactory, making it an ideal setting for conferences or work-related gatherings.
The accommodations themselves meet business requirements effectively with room sizes and amenities tailored for business use. The overall ambiance and available car parking contribute to a pleasant business setting. Furthermore, the hotel's logistics are convenient, although there was a minor note about a brief wait at the ATM.
For those maintaining a fitness regimen during their travels, the indoor workout space is appreciated. Despite some guests noting a lack of specific business amenities or occasional gaps in meeting all business travel requirements, the general consensus views the hotel as excellent for business stays. The modern touches in both business areas and common spaces also add to the appeal for business executives.
The Hyatt Place Niagara Falls stands out for its accessibility, making it an excellent choice for guests with disabilities. Many reviews highlight the hotel's convenient location, providing easy access to the falls and nearby attractions. The facilities are noted to be very accessible, from the lobby to the bathrooms and showers, ensuring a comfortable stay for everyone.
Guests were particularly pleased with the accessible rooms, praising the thorough explanations provided by the reception staff. Even the renovation of the hotel seemed to prioritize accessibility with various amenities and necessary machines catering to all guests.
However, a point of concern was the limited handicapped parking space available, though the parking itself was deemed accessible. Despite this, the proximity to essential locations and the ease of navigating the area contributed to a positive overall experience, solidifying Hyatt Place Niagara Falls as a top pick for accessible accommodations.
Guests frequently compliment the hotel's heated pool, often describing it as great, enjoyable and among the best they have experienced. Positive feedback highlights the pool being consistently warm, making it a comfortable feature of their stay. However, some reviews note that there have been occasions when the heated pool was not available or the heating system was not functioning properly, leading to cold temperatures. Overall, the heated pool is a well-liked amenity when operational.
The indoor pool at Hyatt Place Niagara Falls has garnered mixed feedback from guests, though it leans more towards positive impressions. Many guests found the pool to be a nice and warm retreat, describing it as inviting with a few even dubbing it the best hotel pool they've encountered. The facilities, which include a gym and the indoor pool, were generally appreciated and several guests mentioned that they loved and enjoyed their time in the pool, highlighting its convenience, especially for families with children.
However, there are also mentions of areas needing improvement. Some guests found the pool smaller and colder than expected and a few remarked on the cleanliness issues, noting dirty and cloudy water, as well as a strong chlorine smell. On occasion, the pool was reported to be closed or out of order, which was disappointing for some visitors. Despite these drawbacks, the modern and bright atmosphere of the indoor pool creates a mostly pleasant experience for those who use it. It is open daily from 6am to 10pm, providing ample opportunity for guests to take a dip.
Hyatt Place Niagara Falls appears to be a highly recommended destination for honeymooners and couples celebrating special occasions. Guests often describe the hotel as honeymoon-perfect, romantic and quiet, making it an ideal retreat for intimate getaways. It is frequently highlighted as the best for couples with many guests appreciating the romantic feel and location. With discounts available for honeymoon stays, it stands out as a great place for a honeymoon or a good honeymoon spot.
While some reviews mention busy periods and a lack of specific honeymoon packages, the overall feedback leans towards the positive with many couples celebrating milestones such as 25th anniversaries and wedding receptions. The honeymoon suite and flexible payment options, such as Affirm, are features some guests have found beneficial. Overall, it is recognized as a romantic and desirable destination for honeymooners.
Hyatt Place Niagara Falls receives positive recognition for being a pet-friendly destination, catering specifically to dog owners. Dog lovers appreciate the hotel's accommodating environment where dogs are welcomed in rooms and even in the restaurant to some extent. A standout feature mentioned frequently is the ample grassy areas surrounding the hotel, ideal for walking pets. The neighborhood also offers a pleasant setting for outdoor excursions with dogs.
Despite these positives, there have been some challenges. Guests reported issues with dog hair on sofas, pillows and blankets, which affected the cleanliness of the rooms. Noise disturbances from unattended dogs and other pets have been noted, which can be problematic for visitors seeking tranquility. Some patrons encountered staff who were less enthusiastic about interacting with guests accompanied by dogs.
Overall, Hyatt Place Niagara Falls offers a generally comfortable stay for both dogs and their owners, though attention to cleaning and noise control could enhance the experience further.
Location Show Map
Location
Breakfast
However, there are frequent criticisms as well. Several guests found the breakfast to be basic, below Hyatt standards or disappointing with specific complaints about cold and rubbery eggs, minimal variety and the use of plastic cutlery and plates. The breakfast hall often gets very crowded, leading to long waits and a chaotic atmosphere. Additionally, the breakfast service ends early at 9 am, which many found inconvenient.
Despite the positive comments about the breakfast being well-stocked and organized, there were also mentions of items frequently running out and not being replenished in time. While some guests enjoyed the complimentary nature of the breakfast and the decent range of options, others felt it could be more varied and of higher quality.
Overall, while some diners found the breakfast to be substantial and enjoyable, others felt it left much to be desired in terms of quality, variety and organization. The timing and crowded conditions were also notable downsides for many.
Dinner
However, the food selection at the restaurant appears to be limited with many dishes often unavailable and the menu offering too few varieties. Some reviewers noted that the restaurant ran out of items frequently and a few found the food quality to be lacking and at times, poorly prepared. The dining environment could be improved as some guests mentioned it was not very busy with chairs lifted up and at other times, it felt crowded with nowhere to sit.
Despite these downsides, the convenience of having a restaurant and bar in the hotel was frequently mentioned positively. Nearby dining options, including the Hard Rock Cafe within walking distance, were also highlighted, providing plenty of alternative choices for guests. Overall, while the dinner experience at Hyatt Place Niagara Falls is generally adequate, it could benefit from a more extensive and reliable menu.
Rooms
Guests have pointed out that the rooms are generally clean and well-maintained, though some mentioned dated furnishings and occasional issues such as needing more frequent updates. Despite these minor hiccups, the spaciousness of the rooms, large bathrooms and the comfortable, large beds stood out as highlights for many visitors. The addition of amenities like a heated pool and good room facilities are frequently noted as positives, enhancing the overall experience.
However, there were occasional complaints about room cleanliness not always meeting standards with some guests noting issues such as dirty spots, carpet stains and missing amenities like towels or hand soap. Noise levels and faulty room equipment also detracted from some guests' stays. Despite these issues, the majority of reviews reflect a satisfying stay with clean, comfortable and spacious rooms, supplemented by good views and modern decor.
Beds
However, there are a few criticisms worth noting. Some guests felt the beds were either too firm or too soft, indicating a subjective nature to mattress firmness preferences. A few reviews mentioned dirty beds or stained mattresses, which is a concern for prospective guests prioritizing cleanliness. Others pointed out that the sofa beds were particularly uncomfortable and not suitable for sleeping, as they were described as dusty and of poor quality for a good night's rest.
In summary, while the general consensus points to comfortable beds at Hyatt Place Niagara Falls, there are occasional issues related to firmness and cleanliness that should be considered.
Cleanliness
However, the reviews also indicate several issues that detract from the overall experience. Some guests noted that their rooms were not cleaned daily without a specific request, which could be inconvenient for longer stays. Common areas such as elevators, hallways and the rooftop terrace were frequently described as not meeting the cleanliness standards expected of a Hyatt property. Complaints about dirty carpets, stained floors and leftover food in fridges were mentioned.
Additionally, issues with housekeeping were noted, including unclean bed linens, inadequate bathroom cleaning and the presence of dog hair on furniture. Specific concerns about the cleanliness of the parking areas and breakfast bar further suggest that some parts of the hotel require more attention to detail in their cleaning routines.
While the staff received positive remarks for friendliness and responsiveness, the consistency in cleanliness varied significantly. The hotel’s general air quality also drew criticism, along with cleanliness issues attributed to an impact from the pandemic. Overall, while Hyatt Place Niagara Falls provides clean and comfortable rooms for many, there are evident areas for improvement, particularly in the hotel's common spaces and consistency of housekeeping services.
Staff
Positive experiences with the staff were frequently highlighted with numerous mentions of their friendly demeanor and willingness to assist guests with various inquiries and issues. Some guests found the front desk particularly impressive, describing interactions as smooth and efficient, contributing to an easy check-in and check-out process.
However, there were occasional remarks indicating variability, particularly concerning housekeeping and breakfast staff. A few reviews noted instances of unhelpfulness and rudeness, suggesting some inconsistencies in service. Despite these few negative experiences, the overwhelming sentiment was one of satisfaction with the generally excellent and supportive nature of the Hyatt Place team.
In summary, while there are instances of less-than-perfect interactions, the majority of guests found the staff at Hyatt Place Niagara Falls to be exceptionally friendly, helpful and accommodating, providing a warm and welcoming atmosphere.
Wi-Fi
However, a few guests had less favorable experiences, noting issues such as the WiFi being in and out, slow at times and occasionally unsecured. Despite some sporadic problems and a desire for a more consistent and faster connection from a handful of visitors, the dominant sentiment points toward satisfaction with the Wi-Fi service provided by the hotel.
Gym
Pool
However, there are notable mentions of inconsistencies regarding pool maintenance and temperature. Some reviews indicate that the pool was too cold or not heated, detracting from the enjoyment. Others reported issues with cleanliness, describing the water as murky or cloudy and at times, the pool area was perceived to be messy or in need of renovation. Additionally, there were remarks about the strong chlorine smell and occasional closures for maintenance, which posed inconveniences to some guests.
Despite these drawbacks, a noteworthy number of guests found the pool area pleasant and clean with a decent size suited for various activities. The indoor setting provides a reasonably sized space that fits well within the hotel's facilities. Ensuring more consistent maintenance and temperature control could further enhance the pool experience at Hyatt Place Niagara Falls.
Parking
However, numerous reviewers noted challenges such as the parking garage being dirty and not well-maintained with some describing it as unpleasant or even unsafe. The absence of elevators in the parking deck and the necessity to walk a distance with luggage were common criticisms. The signage and directional information about parking were sometimes confusing, contributing to a less-than-optimal parking experience. Despite these issues, those who utilized the parking facilities often found assistance from personnel to be helpful and the location of the parking was generally close to the hotel, making it manageable for most guests.
Family
Visitors appreciate the hotel's convenient location, which offers easy access to popular family attractions such as the Maid of the Mist boat ride and other nearby activities. The indoor pool is a particular highlight for families, providing enjoyment for both children and adults alike. Furthermore, the ample and accessible parking was a notable plus, making the logistical aspects of the stay much smoother for families.
The hotel’s breakfast options and friendly staff also contribute to a positive overall experience, catering well to family needs. While there were minor inconveniences, such as the unavailability of a pack and play, the general consensus is that Hyatt Place Niagara Falls offers a comfortable and enjoyable stay for families visiting the area.
Business
The accommodations themselves meet business requirements effectively with room sizes and amenities tailored for business use. The overall ambiance and available car parking contribute to a pleasant business setting. Furthermore, the hotel's logistics are convenient, although there was a minor note about a brief wait at the ATM.
For those maintaining a fitness regimen during their travels, the indoor workout space is appreciated. Despite some guests noting a lack of specific business amenities or occasional gaps in meeting all business travel requirements, the general consensus views the hotel as excellent for business stays. The modern touches in both business areas and common spaces also add to the appeal for business executives.
Accessible
Guests were particularly pleased with the accessible rooms, praising the thorough explanations provided by the reception staff. Even the renovation of the hotel seemed to prioritize accessibility with various amenities and necessary machines catering to all guests.
However, a point of concern was the limited handicapped parking space available, though the parking itself was deemed accessible. Despite this, the proximity to essential locations and the ease of navigating the area contributed to a positive overall experience, solidifying Hyatt Place Niagara Falls as a top pick for accessible accommodations.
Heated Pool
Indoor Pool
However, there are also mentions of areas needing improvement. Some guests found the pool smaller and colder than expected and a few remarked on the cleanliness issues, noting dirty and cloudy water, as well as a strong chlorine smell. On occasion, the pool was reported to be closed or out of order, which was disappointing for some visitors. Despite these drawbacks, the modern and bright atmosphere of the indoor pool creates a mostly pleasant experience for those who use it. It is open daily from 6am to 10pm, providing ample opportunity for guests to take a dip.
Honeymoon
While some reviews mention busy periods and a lack of specific honeymoon packages, the overall feedback leans towards the positive with many couples celebrating milestones such as 25th anniversaries and wedding receptions. The honeymoon suite and flexible payment options, such as Affirm, are features some guests have found beneficial. Overall, it is recognized as a romantic and desirable destination for honeymooners.
Dog Friendly
Despite these positives, there have been some challenges. Guests reported issues with dog hair on sofas, pillows and blankets, which affected the cleanliness of the rooms. Noise disturbances from unattended dogs and other pets have been noted, which can be problematic for visitors seeking tranquility. Some patrons encountered staff who were less enthusiastic about interacting with guests accompanied by dogs.
Overall, Hyatt Place Niagara Falls offers a generally comfortable stay for both dogs and their owners, though attention to cleaning and noise control could enhance the experience further.
Yes, Hyatt Place Niagara Falls has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Hyatt Place Niagara Falls.
Yes, Hyatt Place Niagara Falls welcomes dogs.
Yes, parking facilities are available at Hyatt Place Niagara Falls.
Yes, Hyatt Place Niagara Falls has a gym.
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