Summary of reviewsThe Sheraton Norfolk Waterside Hotel is a four-star hotel with a fantastic location on the waterfront, offering beautiful views of the harbor and ships. Guests can easily walk to nearby restaurants, attractions and the Waterside District. The hotel offers a range of rooms with differing quality, largely impacted by their state of cleanliness and size. While the cleanliness of the hotel can be hit or miss, the staff go above and beyond to ensure a pleasant stay for their guests. The breakfast offered at the hotel received mixed reviews with some guests describing it as fantastic and others disappointed by the unexpected charge or cold food. Guests have had a mixed experience with the beds with some finding them amazing and comfortable and others finding them terrible and uncomfortable. Overall, the Sheraton Norfolk Waterside Hotel offers excellent services and facilities with many guests having a good stay and saying they would visit again. Show more
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Categories
Luxury Hotel
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Room Types
Standard King City View The spacious double room features air conditioning and a tea and coffee maker, as well as a private bathroom boasting a shower. This double room offers heating, a flat-screen TV and city views. The unit has 1 bed.
Guest room, 2 Queen, City viewThe family room features air conditioning and a tea and coffee maker, as well as a private bathroom boasting a shower. The unit has 2 beds.
Guest room, 1 King, Harbor viewThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower. This double room offers heating and a flat-screen TV. The unit has 2 beds.
Guest room, 2 Queen, Harbor viewThe family room features air conditioning and a tea and coffee maker, as well as a private bathroom boasting a shower. This family room offers heating and a flat-screen TV. The unit has 2 beds.
Club lounge access, Guest room, 1 King, Harbor viewThe spacious double room offers air conditioning and a tea and coffee maker, as well as a private bathroom boasting a shower. This double room provides heating, a flat-screen TV and a patio. The unit has 1 bed.
Concierge level, Guest room, 2 Queen, City view, EASTThe family room provides air conditioning and a tea and coffee maker, as well as a private bathroom featuring a shower. The unit offers 2 beds.
Club lounge access, Guest room, 2 Queen, Harbor viewThis family room is air-conditioned and has a flat-screen TV, a tea and coffee maker and heating. The unit has 2 beds.
Club lounge access, 1 Bedroom Executive Suite, EASTThe spacious suite provides air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV.
Guest room, 1 King, Corner room, BalconyThe spacious double room offers air conditioning, a tea and coffee maker, heating and a flat-screen TV. The unit offers 1 bed.
Club lounge access, Suite, 1 King, WEST, BalconyThe spacious double room features air conditioning, a tea and coffee maker, heating and a flat-screen TV. The unit has 1 bed.
Club lounge access, Suite, 1 King, City view, WESTThe spacious suite features air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV.
Club lounge access, Guest room, 1 King, City viewThe spacious double room offers air conditioning and a tea and coffee maker, as well as a private bathroom boasting a shower. This double room features heating, a flat-screen TV and city views. The unit has 1 bed.
The Sheraton Norfolk Waterside Hotel has a fantastic location, right on the waterfront with views of the harbor and ships. Guests can easily walk to nearby restaurants, attractions and the Waterside District. The hotel is also conveniently located near the Elisabeth River Ferry, making it easy to get around the area. Additionally, the hotel is within walking distance of the USS Wisconsin and Naval Museum, Arcade, McArthur Center and more. Guests can enjoy a beautiful view of the river from their rooms and the baywalk is just a few steps away. The location is perfect for those who enjoy walking and is close to cafes, restaurants and the mall. Although the location can get hectic on weekends, it is still a great location for those who want to be near the city center and the waterfront entertainment area.
Breakfast
Guests who stayed at the Sheraton Norfolk Waterside Hotel had mixed experiences with the breakfast offered at the hotel. Some guests described the breakfast as fantastic, delicious, awesome and excellent with a great variety of continental, American and buffet options. Others were surprised by the unexpected charge for breakfast or disappointed after not realizing breakfast wasn't included in their reservation. Most guests who did have breakfast enjoyed it but wished the food was hotter. However, the breakfast staff received high praise for being friendly and attentive. Overall, guests seemed to appreciate the convenient location of the breakfast and snack stations but some opted to go elsewhere due to the price of breakfast or cold food.
Rooms
The Sheraton Norfolk Waterside Hotel offers a range of rooms with differing quality, largely impacted by their state of cleanliness and size. Some rooms were small and dated in design with cramped bathrooms and damaged furniture. However, others were more well-appointed with great views of the water, though some guests were disappointed with the lack of a balcony. Despite this, many guests noted that their rooms were clean and comfortable. Some rooms had issues with poor ventilation, broken locks and even mold in the bathroom. Additionally, some guests reported that their rooms were not cleaned during their stay or were not well supplied with basic amenities like soap. However, staff were helpful and accommodating in switching rooms for guests. While the hotel property seemed to be well-maintained, the interior halls and rooms were in need of attention, though some appreciated the lobby's recent remodel. Despite some concerns with room cleanliness and size, guests felt safe and enjoyed the hotel's location and views.
Beds
Guests have had a mixed experience with the beds at the Sheraton Norfolk Waterside Hotel. Some rave about how amazing and comfortable the beds are, while others find them to be terrible and uncomfortable. There have been complaints about bed linens that barely fit the bed, bed linen that was not clean and ripped bed sheets. Some guests have even found blood stains on the shower curtain and nasty stains on the white sheets. Additionally, some rooms have had someone already sleeping in the bed, which has been quite unpleasant. Overall, the quality of the beds and linens seems to vary greatly with some guests being quite satisfied and others finding the beddinc unacceptable.
Cleanliness
The Sheraton Norfolk Waterside Hotel has received mixed reviews regarding the cleanliness of the hotel. Some guests found their rooms to be very clean with clean bathrooms and well-maintained facilities. However, there were also guests who found trash under their beds and stains on their comforters. Some guests were given rooms that were not cleaned or updated properly. Some rooms had mold, dirty carpets and towels with old soap. Guests also reported clogged toilets and a swimming pool that needed cleaning. Some guests found their rooms to be clean overall, but felt that the hotel was pricey for the cleanliness standards. Overall, it seems that the cleanliness of the hotel can be hit or miss.
Staff
The staff of Sheraton Norfolk Waterside Hotel go above and beyond to ensure a pleasant stay for their guests. They are described as accommodating, efficient and exceptionally welcoming. On the whole, guests had positive interactions with the friendly staff who answered questions, fixed issues promptly and provided top-quality service. However, there were a few isolated incidents where guests encountered rude or unhelpful staff. Despite this, the majority of guests were satisfied with the staff's efforts to make their stay comfortable and enjoyable. Overall, the hotel's staff and services receive high marks from guests.
4 Star
The Sheraton Norfolk Waterside Hotel is a four-star hotel that offers excellent services and facilities to its guests. Many guests had a good stay at the hotel, especially those who were overnighting before embarking on a cruise. The hotel is superb and exceptional, offering a wonderful experience that guests said they would visit again. One guest even went so far as to say it was the best hotel they had ever stayed in. Overall, the Sheraton Norfolk Waterside Hotel is a nice place with cool riverwalk amenities. However, some guests felt that the hotel was overpriced and outdated. Despite this, one guest had a beautiful weekend and would be sure to stay here again. Great and very good were words used by other guests to describe their experience during their stay at this hotel.
Yes, Sheraton Norfolk Waterside Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Sheraton Norfolk Waterside Hotel.
Yes, Sheraton Norfolk Waterside Hotel welcomes dogs.
No, parking facilities aren't available at Sheraton Norfolk Waterside Hotel.