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Summary of reviewsBest Western Plus Holiday Sands Inn & Suites is highly regarded for its outstanding beachfront location that offers immediate access to the tranquil and uncrowded shores of Chesapeake Bay. Guests revel in the beautiful and serene panoramic views of the ocean from their rooms, making it a lovely spot for both beach lovers and explorers due to its proximity to Norfolk Harbor and other local attractions. The location's convenience is amplified by nearby amenities including grocery stores, restaurants and essential services, adding to the overall comfort and appeal.
The hotel accommodates diverse needs featuring a family-friendly environment, pet-friendly policies and accessible facilities catering to guests with disabilities. Families especially appreciate the organized activities for children and the ease of beach access, while pet owners find the fenced exercise areas and private beach access particularly charming for their furry companions.
Breakfast at the hotel receives frequent praise for its wide variety of options, including fresh waffles, eggs and sausage, making it a convenient and satisfying way to start the day. Guests also appreciate the welcoming atmosphere and friendly breakfast staff who contribute to a positive start each morning.
The friendly and courteous staff across all departments significantly enhance the guest experience. Especially commendable are the front desk staff who are often mentioned for their helpfulness and professionalism, ensuring any issues are addressed promptly. Key staff members like Julia and Tabitha receive special recognition for their exceptional service.
Rooms are a point of contention; while many guests praise their cleanliness, spaciousness and the well-equipped kitchens, some note maintenance and updating needs. Positive aspects include comfortable beds, well-maintained bathrooms and stunning ocean views, although some issues with outdated furnishings, cleanliness inconsistencies and occasional maintenance shortcomings are highlighted.
Regarding amenities, experiences with the hotel's free Wi-Fi are mixed. While some guests find it reliable and fast, others report connectivity issues and the need for technical support, indicating room for improvement in this area.
The hotel is also a popular choice for budget-conscious travelers given its three-star status. Guests appreciate the value it provides with spacious rooms, good views and adequate amenities like a fridge and ample closet space, though there are suggestions for renovation and improvements in room quality and cleanliness.
Lastly, the hotel emerges as an ideal spot for honeymooners, praised for its romantic ambiance and special arrangements tailored for couples. The overall setting ensures a cherished and memorable experience for couples celebrating their new marriage.
In summary, Best Western Plus Holiday Sands Inn & Suites stands out for its strategic beachfront location, family and pet-friendly environment, accommodating staff and satisfying breakfast. While room maintenance and Wi-Fi connectivity may need enhancement, the hotel's overall appeal makes it a highly recommended choice for both short and extended stays.
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