DoubleTree by Hilton Hotel Nottingham - Gateway

Nottingham 52.98598300, -1.20100200 , Nuthall Road (Show on Map)
8.5
Very Good


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Summary of reviewsThe DoubleTree by Hilton Hotel Nottingham - Gateway receives generally positive reviews across various categories, making it a favored choice among travelers.

The hotel's location is highly praised for its convenience, situated just off the M1 and near major routes as well as tram and bus lines. Despite its proximity to busy roads, guests appreciate the serene environment, beautiful grounds and ample parking which enhances its accessibility and appeal.

Guests often highlight the breakfast experience, commending the wide variety of options and the friendly, helpful staff. Although some find it overpriced or note occasional quality issues, the overall sentiment is positive with many guests considering it a highlight of their stay.

The dinner experience garners mixed feedback. While some diners enjoy the pleasant ambiance and well-presented food, others find the meals overpriced and sometimes subpar. Despite this, the restaurant staff frequently receive praise for their service, contributing to a generally satisfactory dining experience.

Rooms at the hotel are consistently noted for their cleanliness, spaciousness and comfort. Guests appreciate the modern decor, comfortable beds and high standards of hygiene. Minor concerns about room temperature and lighting are mentioned but do not significantly detract from the overall positive feedback.

Cleanliness throughout the hotel is a standout feature with guests repeatedly mentioning the spotless rooms and well-maintained public areas. The diligent housekeeping staff contribute to a consistently welcoming and comfortable environment.

The staff are highlighted as one of the hotel's strongest assets. Friendly, professional and efficient, they enhance the guest experience from check-in to check-out. Specific staff members are often individually praised for their exceptional service.

While the free wifi receives mixed reviews with some guests encountering connectivity issues, many appreciate the fast and reliable service. The parking facilities are well-regarded with ample, secure and easily accessible spaces.

Families find the hotel accommodating, enjoying amenities such as family rooms, interconnected rooms and engaging activities for children. Staff interactions with younger guests are positively noted, adding to the family-friendly atmosphere.

The hotel's beds receive high praise for their comfort, contributing significantly to a restful night's sleep. Despite a few criticisms regarding bed size or firmness, the overall sentiment remains very positive.

Overall, the DoubleTree by Hilton Hotel Nottingham - Gateway delivers a solid four-star experience, meeting the expectations of many guests. While a few areas could see improvements to fully align with Hilton standards, the hotel's quality rooms, excellent staff service and convenient location make it a highly recommended choice for both leisure and business travelers.
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Categories
Family Friendly Hotel
Offers a prime location near family attractions. Provides comfortable rooms and a lounge bar for relaxation.

Dog Friendly Hotel
Consistently listed as a pet-friendly hotel option in Nottingham across multiple sources, offering the reliable standards of the Hilton brand.

Hotel with Free Wi-Fi
This modern hotel offers free Wi-Fi throughout the property, ensuring guests can stay connected. It is easily accessible from the M1 and the city center via bus and tram, making it a convenient choice.

Hotel with Parking
This is a hotel located in Nottingham offering parking facilities.

Accessible Hotel
This hotel offers a range of accessible features including accessible elevators, parking, public entrance, and registration desk. Accessible routes from the public entrance to guestrooms, registration, meeting rooms, restaurant, business center, and exercise facilities are provided. Accessible rooms have bathroom and bedroom doors at least 32 inches wide. Grab bars are available in bathrooms, and emergency pull cords are located bedside the bed and in the bathroom. Visual alarms for the hearing impaired are in hallways and public areas. Wheelchair ramp access is available for the lobby/reception.

Hotel with Gym
The hotel provides a fitness center for guests. Its location and services are well-regarded.

4-Star Hotel
Located a bit outside the city center, this hotel offers comfortable rooms and various amenities. It provides a quieter setting while still offering easy access to Nottingham's attractions.

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Romantic Hotel

Business Hotel

Room Types
King Guest Room This room features an armchair, complimentary WiFi, walk-in shower, 55-inch HDTV and air conditioning. The bathroom has a walk-in rain shower. The room also includes a tea/coffee maker, a laptop-sized safe and guest-controlled room temperature.

Deluxe King Room with Sofa Bed The bedroom provides a comfortable king-sized bed and a sitting area with a double sofa bed. The bathroom has a bathtub and a walk-in rain shower. Robes, slippers, complimentary bottled water is provided. This suite includes digital channels on the 55-inch HDTVs, a work desk and chair, a laptop-sized safe and guest-controlled room temperature.

Queen Room This room offers a queen-sized bed and a comfortable armchair. Refresh in the walk-in rain shower, connect to WiFi or watch a digital channel on the 55-inch HDTV. The room also includes a tea/coffeemaker, a laptop-sized safe and guest-controlled room temperature. A connecting room may be available.

Junior Queen Suite with Sofa Bed - Accessible This suite has a sitting area, a double sofa bed and a queen-sized bed. The roll-in shower has a fold-up seat, and both the basin and support handles have been lowered. Electric outlets, the tea/coffee maker, the mini-refrigerator and wardrobe all are in easy reach. Robes, slippers, complimentary bottled water is provided. This suite includes digital channels on the 55-inch HDTVs, a work desk and chair, a laptop-sized safe and guest-controlled room temperature.

King Room with Sofa Bed - Mobility Accessible This room is furnished with a separate sitting area with a double sofa bed, a second 55-inch HDTV and a king-sized bed. The roll-in shower has a fold-up seat, and both the basin and support handles have been lowered. Electric outlets, the tea/coffee maker, the mini-refrigerator and wardrobe all are in easy reach. Robes, slippers, complimentary bottled water is provided. This suite includes digital channels on the 40-inch HDTVs, a work desk and chair, a laptop-sized safe and guest-controlled room temperature.

Queen Room with Sofa Bed This room features a sofa bed, a queen-sized bed, complimentary WiFi, 55-inch HDTV and a bathroom with a walk-in rain shower. The room also includes a tea/coffee maker, a laptop-sized safe and guest-controlled room temperature. A connecting room may be available.

Connecting Family Room with Queen Bed and Two Sofa Beds The spacious family room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. This family room has a safe deposit box, heating and a flat-screen TV. The unit has 4 beds.

Superior Queen Room with Sofa Bed The triple room features air conditioning, a tea and coffee maker, a safe deposit box, heating, as well as a flat-screen TV. The unit has 2 beds.

Superior King Room This double room is air-conditioned and has a flat-screen TV, a tea and coffee maker and a safe deposit box. The unit has 1 bed.

Guest Reviews
8.5
Very Good
Location
Situated just off the M1, DoubleTree by Hilton Hotel Nottingham - Gateway provides a remarkably convenient base for travelers. Its strategic position near major routes makes it an excellent choice for those driving, while its proximity to tram and bus lines offers easy access to the city center. Frequent visitors particularly appreciate the accessible location for visiting family or attending events, such as weddings or sporting venues.

Despite being close to busy roads and the motorway, the hotel surprises guests with its quiet, serene environment, often praised for its beautiful grounds and peaceful ambiance, which includes features like streams and local wildlife. The ample parking and straightforward navigation to and from the hotel add to its convenience.

Guests have noted the hotel's excellent access to Nottingham's public transport, emphasizing the ease of reaching the city center via the tram service. The location is also lauded for its practicality for overnight stops en route to other destinations, such as Yorkshire.

Overall, the location of the DoubleTree by Hilton Hotel Nottingham - Gateway combines convenience, tranquility and accessibility, making it a favored choice for a variety of travelers.

Breakfast
The breakfast experience at DoubleTree by Hilton Hotel Nottingham - Gateway generally receives high praise from guests with many highlighting the great choice and variety available. A wide selection of options, from continental to English breakfast, ensures that there is something for everyone. Guests often comment on the delicious and well-presented food, particularly enjoying the made-to-order omelettes and the pancake machine.

Guests also commend the breakfast staff for their exceptional service, noting their friendliness and helpfulness. Instances where staff went above and beyond to ensure a pleasant breakfast experience are frequently mentioned. The breakfast setting is described as pleasant and the buffet style allows guests to help themselves to generous portions.

However, some guests note that breakfast can be overpriced and occasionally mention issues like cold or overcooked items, limited vegan options and the quality not always meeting Hilton standards. Despite these occasional drawbacks, the overall sentiment is positive with many guests recommending the breakfast and finding it to be a highlight of their stay.

In summary, while there are areas for improvement, the breakfast at DoubleTree by Hilton Hotel Nottingham - Gateway is largely appreciated for its variety, quality and the excellent service provided by the staff.

Dinner
The dinner experience at DoubleTree by Hilton Hotel Nottingham - Gateway evokes a mix of impressions from guests. Many diners appreciated the pleasant ambiance of the Topaz bar, where the food was described as lovely and available till later in the evening. There's high praise for the breakfast staff, especially Oi and Nita, for their friendly service. The evening meals received varied reactions with several guests enjoying their dining experience, describing the food as amazing, outstanding and well-presented. Specific mentions of excellent meals include the sirloin steak and dishes served in the bar restaurant.

However, the feedback on dinner also notes several disappointments. Some guests found the evening meals overpriced with instances of overcooked steak, thin and meager portions and cold food being served. The bar food was described as average and expensive and in some cases, inedible. Issues with outdated menu items and slow bar staff were also highlighted. A few reviews specifically mentioned dinner being bad, not good or very poor.

On a positive note, the restaurant itself was often praised for its good service, helpful staff and fresh, well-catered food. Despite the mixed reviews, many guests found their overall dining experience better than expected, enjoying good variety and fresh ingredients. However, the cost of meals often left guests feeling that the quality did not match the high prices.

Rooms
At the DoubleTree by Hilton Hotel Nottingham - Gateway, rooms consistently impress guests with their cleanliness, spaciousness and comfort. Many reviewers highlight the large, well-maintained rooms that feature attractive, modern decor and excellent amenities. The beds are particularly praised for their comfort, ensuring a restful night's sleep.

Guests appreciate the attention to detail with many noting that rooms are spotless and well-sanitized, reflecting a high standard of hygiene. The bathrooms, though varying in size, generally receive positive feedback for their modern design and functionality.

While most rooms are described as cosy and invitingly decorated, some feedback hints at issues with room temperature and lighting. Despite these occasional concerns, the general sentiment is that the rooms at this hotel provide a pleasant and comfortable stay with spacious layouts and thoughtful amenities.

Staff interactions are varied, but many guests mention friendly and helpful service, enhancing the overall experience. The overall cleanliness and modernity of the rooms make this hotel a solid choice for travelers seeking comfort and convenience in Nottingham.

Beds
The DoubleTree by Hilton Hotel Nottingham - Gateway receives high praise for the comfort of its beds. Guests frequently highlight the beds as very comfortable with many mentioning these are super comfy, large and luxurious. The bedding is clean and the pillows are particularly noted as luxurious and very comfortable, contributing to a restful night's sleep. In addition, the rooms are spacious, clean and comfortable, enhancing the overall experience. Although a few guests found some beds too small or too hard, the overwhelming sentiment points to excellent, comfortable beds that ensure a restful stay.

Cleanliness
The DoubleTree by Hilton Hotel Nottingham - Gateway garners praise for its high standards of cleanliness. Guests consistently highlight the spotless rooms and well-maintained facilities, complimenting the modern and clean decor throughout the hotel. The premises, including public areas and bathrooms, are described as scrupulously clean with many noting the hotel’s clean and comfortable atmosphere. Staff members are also frequently recognized for keeping the hotel exceptionally clean and organized, which contributes to a welcoming environment.

While a few guests mentioned minor issues such as dated decor in some areas and occasional external smells or noises, these did not overshadow the overall positive feedback about the hotel's cleanliness. The comfort and cleanliness of the rooms, along with helpful staff, are standout features that assure a pleasant stay.

The cleanliness extends beyond individual rooms to encompass corridors and common areas, maintaining a spick-and-span standard that satisfies even the most meticulous guests. Despite some mentions of small bathrooms with stained edges, the general consensus points to the hotel's commitment to cleanliness, making it a comfortable and welcoming choice for travelers.

Staff
The staff at DoubleTree by Hilton Hotel Nottingham - Gateway consistently receive high praise from guests for their friendliness, professionalism and efficiency. Guests frequently highlight how welcoming and courteous the staff are, ensuring that from check-in to check-out, interactions are seamless and pleasant. Particular recognition is often given to Lisa, whose honesty and helpfulness during check-in have been noted on several occasions. Other standout individuals mentioned include Claudia, Ethan, Kris, Lisa, Ealim and Tara, each contributing positively to the guest experience.

Breakfast and dining staff are described as attentive, cheerful and accommodating with special mentions for individuals like Oi and Nita for their exceptional service. The reception team also earns commendations for being understanding, helpful and efficient. Whether it's the general manager, bar staff or the house-keeping team, there is a consistent theme of staff going above and beyond to ensure guests have a pleasant stay.

Many reviews highlight the excellent customer service with staff making extra efforts to fulfill requests and provide assistance. The warm cookies offered upon arrival are a delightful touch that guests appreciate. While there were a few mentions of less favorable experiences with night staff and remarks about the reception team's room for improvement, the overwhelming sentiment is one of satisfaction with the attentive and friendly service provided by the hotel staff. The general impression left on guests is of a hotel that excels in creating a welcoming and comfortable environment through its exceptional team.

Wi-Fi
The wifi experience at DoubleTree by Hilton Hotel Nottingham - Gateway comes with mixed reviews but leans more on the positive side. Many guests appreciated the free wifi and highlighted that it was of good quality with some describing it as very fast and excellent. There were reports of no issues with the wifi from several visitors, ensuring a smooth online experience for many.

However, a few guests did face challenges with connectivity. Some mentioned that signing up for Hilton Honors was required to access the wifi and obtaining wifi details could sometimes be cumbersome. Instances of incorrect wifi details and having to contact reception for information were noted with some guests finding the process difficult. Additionally, there were isolated reports of spotty and non-functional wifi with one guest describing their experience as "a disgrace" and mentioning very low speeds.

Overall, while many guests had a positive experience with the hotel's wifi, minor inconveniences and sporadic connectivity issues were pointed out by a few.

Parking
The DoubleTree by Hilton Hotel Nottingham - Gateway offers a commendable parking experience for its guests. The general consensus highlights the ample and spacious on-site parking available, which is both free and secure. The parking area is easy to find and provides plenty of spaces, making it convenient for all visitors. Free parking is a notable benefit, alongside the hotel's easily accessible parking facilities. Despite a few minor areas needing improvement, such as the repainting of disabled parking bays and slightly larger spaces, the overall feedback points towards excellent and well-maintained parking provisions at the hotel.

Family
DoubleTree by Hilton Hotel Nottingham - Gateway caters well to families and is a superb choice for those traveling with children. Guests have highlighted the family-friendly amenities and services, noting the enjoyment their kids felt from feeding squirrels and using the pancake machine during breakfast. The hotel staff, especially those interacting with children, have received praise for their friendliness and efforts in making stays special and comfortable. Family rooms are available with interconnected rooms for larger families, though some reviews mentioned that these rooms barely fit three people and that sofa beds are part of the family room setup.

Despite occasional noise from children in the corridors, the hotel grounds offer peaceful and quiet settings, perfect for family stays or visiting nearby family members. Guests have also appreciated the hotel’s provision of toothbrushes and toothpaste for children, adding to its convenience. Overall, DoubleTree by Hilton Hotel Nottingham - Gateway is recommended for its family-oriented environment, accommodating staff and activities that engage children.

4 Star
DoubleTree by Hilton Hotel Nottingham - Gateway offers a solid four-star experience with many reviews affirming its worthiness of this rating. Guests frequently highlight the quality of the rooms and breakfast, noting that both meet the expectations set by a four-star hotel. The breakfast is often praised for its great quality and the beds receive positive remarks for comfort.

The hotel is described as spacious, peaceful and lovely. It caters well to various types of guests, from solo travelers to larger groups, as indicated by its suitability for a 12 person lads trip. Staff are often mentioned as helpful and friendly, contributing to a very good overall experience and a wonderful stay.

While the majority of feedback is positive, suggesting that the hotel feels, looks and offers a four-star experience, there are a few critiques as well. Some guests feel the hotel falls slightly short of typical Hilton standards and note areas where improvements could be made. Despite this, the general consensus is that it is a very good, marvellous hotel that many would recommend.

Business
DoubleTree by Hilton Hotel Nottingham - Gateway stands out as an excellent choice for business travelers. The hotel offers a range of good facilities tailored to the needs of professionals on the go. Notably, it's easy to move heavy luggage, making transitions smoother. The presence of a business center and well-equipped conference and meeting rooms make it an ideal venue for business-related events.

Rooms are well designed, clean, spacious and provide a comfortable space conducive to work and relaxation. Essentials like an iron and bottled water are thoughtfully provided and all used consumables, including teas and soaps, are promptly replenished.

Located in an accessible area, the hotel ensures convenience for business travel. Public areas are decorated tastefully, adding to the pleasant ambiance. Helpful and informative staff further enhance the experience, ensuring that business travelers have a stress-free stay. Overall, it’s a brilliant hotel that works perfectly for business stays with excellent facilities and a professional environment matching the Hilton standard.

Accessible
The DoubleTree by Hilton Hotel Nottingham - Gateway presents a modern and accessible environment for guests with disabilities, earning praise for its safe and comfortable atmosphere. The hotel boasts well-designed doors and good-sized, air-conditioned rooms that are suitable for wheelchair users. Handicap accessible facilities, including accessible rooms and a wet room, are available to make the stay accommodating for those with disabilities. Efficient check-in and check-out processes add to the convenience.

However, the hotel seems to have mixed reviews regarding certain aspects of accessibility. While the rooms are clean and equipped with essentials, some guests noted drawbacks such as wheelchair access to bathrooms needing improvement and issues with water flow in the accessible showers. Female guests specifically mentioned a lack of suitable amenities for doing hair and makeup, citing the absence of mirrors at the dressing table, inadequate lighting and no plugs in the bathroom.

Despite these areas for improvement, the hotel was described as always accessible with lifts to all rooms and generally friendly staff. The overall accessible environment ensures a comfortable stay, although some adjustments could enhance the experience further for all guests.

Dog Friendly
The DoubleTree by Hilton Hotel Nottingham - Gateway stands out as a haven for dog lovers, impressing guests with its dog-friendly facilities and accommodating services. The hotel ensures that pets feel at home with extra touches such as providing a dog bed in the room, much to the delight of pet owners. Guests were pleased to discover the hotel’s welcoming attitude towards dogs with rooms specifically tailored for pet stays, available for an additional £35. Families appreciated the setup, noting that even their children enjoyed seeing dogs around the hotel. The venue is ideal for those traveling with large dogs and offers great convenience for pet owners.

Besides being a great spot for dog enthusiasts, the hotel also appeals to nature lovers, specifically those who appreciate the presence of Canada geese. The hotel hosts a pair of Canada geese annually, which adds to the charm of the place. Guests enjoy watching the geese nest and raise their brood in the moat and the hotel even provides bedding material for these feathered guests. This unique feature, along with the welcoming atmosphere for dogs, makes DoubleTree by Hilton Hotel Nottingham - Gateway a delightful choice for animal lovers.


No, DoubleTree by Hilton Hotel Nottingham - Gateway doesn't have any pool.

No, a spa isn't available at DoubleTree by Hilton Hotel Nottingham - Gateway.

Yes, DoubleTree by Hilton Hotel Nottingham - Gateway welcomes dogs.

Yes, parking facilities are available at DoubleTree by Hilton Hotel Nottingham - Gateway.

Yes, DoubleTree by Hilton Hotel Nottingham - Gateway has a gym.

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