Cross Keys by Chef & Brewer Collection
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Summary of reviewsCross Keys by Chef & Brewer Collection offers a delightful experience amidst the picturesque landscapes of northern England, with guests frequently praising its ideal location for exploring nearby towns and attractions. The hotel's strategic position provides convenient access to scenic spots and local sights such as Middlesbrough, Marske, Whitby, and Saltburn. The setting boasts idyllic views, including the iconic Roseberry Topping, contributing to its charm. Ample parking enhances the convenience of the locale, offering a tranquil retreat from city noise.
Guest reviews consistently highlight the genuine warmth and remarkable hospitality of the staff, who are applauded for their professionalism, friendliness, and exceptional service across reception, bar, and restaurant areas. The dining experience is notably satisfying, with hearty meals in a charming bar and restaurant area that serves as a favorite spot for guests seeking good food and a welcoming atmosphere. The breakfast is described as superb, offering a variety of options with well-cooked dishes, and is a memorable part of the stay. Dinner, too, receives praises for its quality and variety, with standout dishes that contribute to a pleasant dining experience.
Accommodation at Cross Keys is generally spacious and clean, featuring comfortable beds that ensure a restful respite for guests. Most rooms are described as cozy and homely, offering comfort despite some signs of aging in decor and facilities. While areas such as bathrooms could benefit from updates, the hygiene standards are commended for maintaining cleanliness throughout the hotel. The overall accommodation provides good value, aligning with the hotel's reputation for a warm and positive atmosphere.
Although the WiFi service is noted to be inconsistent, with some guests enjoying fast internet and others facing connectivity challenges, the overall warmth of the property coupled with the friendly staff makes Cross Keys by Chef & Brewer a solid choice for travelers seeking comfort, convenience, and a touch of northern England's enchanting beauty.
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Guest reviews consistently highlight the genuine warmth and remarkable hospitality of the staff, who are applauded for their professionalism, friendliness, and exceptional service across reception, bar, and restaurant areas. The dining experience is notably satisfying, with hearty meals in a charming bar and restaurant area that serves as a favorite spot for guests seeking good food and a welcoming atmosphere. The breakfast is described as superb, offering a variety of options with well-cooked dishes, and is a memorable part of the stay. Dinner, too, receives praises for its quality and variety, with standout dishes that contribute to a pleasant dining experience.
Accommodation at Cross Keys is generally spacious and clean, featuring comfortable beds that ensure a restful respite for guests. Most rooms are described as cozy and homely, offering comfort despite some signs of aging in decor and facilities. While areas such as bathrooms could benefit from updates, the hygiene standards are commended for maintaining cleanliness throughout the hotel. The overall accommodation provides good value, aligning with the hotel's reputation for a warm and positive atmosphere.
Although the WiFi service is noted to be inconsistent, with some guests enjoying fast internet and others facing connectivity challenges, the overall warmth of the property coupled with the friendly staff makes Cross Keys by Chef & Brewer a solid choice for travelers seeking comfort, convenience, and a touch of northern England's enchanting beauty.
Family Friendly Hotel
Cheap Hotel
Accessible Hotel
3-Star Hotel
Guest Reviews
Located amidst the picturesque landscapes of northern England, Cross Keys by Chef & Brewer Collection is often praised for its strategic position that facilitates easy exploration of nearby towns such as Guisborough, Great Ayton, and Nunthorpe Village. Guests frequently highlight the convenience of its locale, making it a perfect base for both family visits and regional sightseeing. The proximity to main roads offers swift access to Middlesbrough, Marske, and the serene coastal and moorland attractions like Whitby and Saltburn.
The setting is not only practical for travel and family gatherings but is also described as idyllic, offering scenic views such as the iconic Roseberry Topping. Although slightly removed from bustling town centers, its easy access makes it a prime spot for short drives to Teesside University and other local attractions. Visitors appreciate the ample parking that complements the tranquility away from city noise, though some note the noise from the nearby busy roads, which is largely manageable with windows shut.
Beyond location, the warm welcome from staff and the clean, comfortable facilities contribute to a pleasant stay. The charming bar and restaurant area offers hearty meals and is a favored spot for an evening pint after a day's exploration. Overall, Cross Keys stands out as a fitting choice for travelers looking to connect with both convenience and the enchanting beauty of the surrounding areas.
At Cross Keys by Chef & Brewer Collection, the breakfast experience has garnered largely positive feedback from guests who appreciate the variety and quality offered. Guests commend the great selection of options, including well-cooked full English breakfasts and a variety of continental choices. The convenience of freshly cooked-to-order dishes and the ample buffet have delighted visitors, with many praising the tasty and plentiful portions. Guests frequently mention the breakfast as a highlight, with some describing it as superb or exceptionally good. The accommodating and friendly staff further enhance the breakfast experience, adding to the overall satisfaction.
While most reviews are favorable, there are occasional remarks about the need for improvement in service speed and attention to detail, such as ensuring food temperatures and the availability of items like mixed fresh fruit. Some guests also suggest extending breakfast service hours and enhancing the continental offerings. Despite these minor criticisms, the breakfast at Cross Keys provides good value for money, making it a memorable part of the stay for many, thanks to its delicious offerings and welcoming atmosphere.
Nestled in a convenient but bustling location, Cross Keys by Chef & Brewer Collection presents a delightful dining experience with consistent praise for its quality meals and attentive service. Guests often rave about the evening meals, which offer good variety and value for money, with standout dishes like roast beef, seafood risotto, and an extensive menu boasting appetizing options. Many patrons describe the food as excellent, with some labeling it as amazing or fabulous, while breakfast also garners appreciation for its taste and service.
The restaurant's atmosphere is complemented by its beautiful outdoor area, enhancing the dining experience. Although there are a few remarks about service speed and specific meal choices, particularly for vegetarians and children, the overall consensus highlights a high standard of food quality.
Staff interactions play a vital role in the hotel's appeal, with numerous reviews citing friendly and accommodating personnel across reception, bar, and restaurant areas. Combined with exceptional accommodation and cleanliness, Cross Keys stands out as a reliable choice for those seeking enjoyable meals in a warm and welcoming setting.
Cross Keys by Chef & Brewer Collection offers a range of accommodations that are generally spacious and clean. Guests have appreciated the comfort and size, with many rooms featuring large, cozy beds that provide a peaceful night's sleep. The hotel staff is friendly and helpful, contributing positively to the overall experience. Despite some rooms facing a busy road, noise is often not a significant issue.
However, the decor and facilities in the rooms show signs of aging and could benefit from updates. Issues like low shower pressure and outdated bathrooms are mentioned, and some guests experienced dampness and black mould. The temperature control is an area needing improvement, as some rooms are reported to be very warm or stuffy.
On the positive side, the hygiene standards are consistently high, as most reviews highlight the cleanliness of the rooms. Guests enjoy the amenities available, and there is a feeling of homeliness and coziness within the property. The dining experience at the hotel is highly praised, offering good food in a welcoming environment.
Overall, while the rooms might need some rejuvenation, the overall accommodation combines comfort, cleanliness, and a friendly atmosphere, offering good value for a pleasant stay.
Nestled within the welcoming walls of Cross Keys by Chef & Brewer Collection, the accommodations promise a restful retreat for travelers. Consistently praised for their comfort, the beds appear to be one of the standout features, offering a mix of large and king-sized options that guests find exceptionally cozy. The phrase very comfortable is a common thread, suggesting guests can expect a delightful night's sleep. Not only are the beds impressively plush, but they contribute significantly to the overall positive guest experiences.
Many reviews highlight the remarkable size of the beds, with descriptions of huge and big, adding to the luxurious feel of the rooms. Such spacious beds paired with a warm and clean environment provide an inviting atmosphere that has been met with enthusiasm by many guests.
While most feedback largely focuses on comfort, a few notes of critique, such as uncomfortable mattresses and hard pillows, have been expressed, underscoring that comfort can be subjective. However, these instances appear to be exceptions to the predominant sentiment of satisfaction.
In conclusion, should you choose to stay at Cross Keys, the beds promise a welcoming respite, consistently deemed a highlight by its patrons, contributing to the charm and restful appeal of this establishment.
Cross Keys by Chef & Brewer Collection has garnered attention for its strong commitment to cleanliness, as highlighted by many guests. Accommodation at the hotel is frequently praised for being very clean, with rooms often described as spacious, well-decorated, and equipped with comfortable beds. Guests appreciate the fresh and modern feel of the spaces, contributing to a warm and welcoming atmosphere. The staff are consistently noted for their friendliness and assistance, which adds to the positive experience.
However, a recurring theme is the need for some updates, particularly in the bathrooms, which are described as dated by several reviewers. While the bathrooms could benefit from modernization, many guests still find them to be very clean. It's worth noting that some guests have mentioned instances of black mould and water marks, indicating occasional maintenance issues.
The hotel's location off a main road seems to be a surprise to some, but it doesn't seem to detract from the overall experience, potentially due to good soundproofing. Overall, despite some areas showing signs of age, the hotel manages to maintain a commendable level of cleanliness and comfort, making it a solid choice for travelers looking for well-kept accommodation and courteous service.
At Cross Keys by Chef & Brewer Collection, guests consistently praise the exceptional staff for their professionalism, friendliness, and dedication to service, making every stay memorable and enjoyable. Guests frequently highlight the welcoming nature and helpfulness of the staff, noting how they often go above and beyond to ensure comfort and satisfaction. Whether it's the quick and seamless check-ins, accommodating requests, or the genuine friendliness displayed by the entire team, the staff undeniably play a vital role in creating a warm atmosphere that guests cherish. The hotel's bar and restaurant staff receive glowing reviews for their exceptional service, often noted for their attentiveness and efficiency. Guests also appreciate the overall helpfulness and politeness of the staff, underscoring their professionalism and courteous demeanor. In essence, the staff at Cross Keys contribute significantly to the hotel's charm, providing a welcoming environment complemented by good food, excellent service, and an easy-going atmosphere that makes guests feel right at home.
The reviews for the WiFi at Cross Keys by Chef & Brewer Collection paint a mixed picture. When positive, guests have found the WiFi to be excellent, allowing for uninterrupted work, and praised the impressive internet speed as both fast and complimentary. However, numerous reviews highlight less favorable experiences. Many report issues with the WiFi being slow, erratic, or completely non-existent. Connectivity problems seem to be a recurring theme, with some guests unable to connect their devices or experiencing poor signals. These issues can overshadow the occasional positive feedback, suggesting that while some guests may enjoy a smooth online experience, others struggle with the hotel's internet service.
Located conveniently close to Saltburn and within an hour's drive from South Shields, Cross Keys by Chef & Brewer Collection offers a family-friendly atmosphere that impresses with its welcoming staff and commendable hospitality. The hotel provides great value for money, with many guests noting the friendliness and warmth of the staff, making special accommodations for guests with additional needs. Families appreciate the spacious, clean, and comfortable rooms, and the charming touch of serving fresh milk in little milk bottles adds to the delightful experience.
The breakfast receives high praise from children, although some guests mention that there could be improvements in menu options catered specifically for younger guests during other meals. The bar and restaurant spaces are noted as being conducive to families, creating a pleasant dining experience. However, some considerations such as noise levels in family rooms and the suitability of pull-out beds seem to be areas for potential improvement.
While the location provides easy access for family gatherings, some guests express concerns about room placements near busy roadways, which might not be ideal for families with small children. Additionally, while accessibility is generally good, specific features like baths instead of showers might present challenges for some elderly guests. Overall, Cross Keys offers a charming retreat with room for enhancing its family-focused amenities.
Cross Keys by Chef & Brewer Collection is a solid choice for travelers seeking a comfortable and convenient stay. The hotel, nestled in a good location offering lovely food, impresses guests with its tasteful decor and cleanliness despite some areas needing updates. While the facilities might feel a bit dated, they remain functional and the overall ambiance is cozy.
Guests consistently praise the excellent staff and the high standards of customer service, with a special mention of the delightful breakfast and well-presented meals. The evening menu features typical pub fare, and the restaurant is popular among visitors.
Although the rooms and bathrooms could benefit from some refreshing, they are comfortable and sufficient for a pleasant stay. The hotel offers good value for money, making it an attractive option for budget-conscious travelers. Notably, the property may not have extensive amenities for children, and some minor repairs could be improved.
Overall, the hotel leaves a positive impression, with guests expressing willingness to return and recommend it, especially for its location and attentive staff.
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Location
The setting is not only practical for travel and family gatherings but is also described as idyllic, offering scenic views such as the iconic Roseberry Topping. Although slightly removed from bustling town centers, its easy access makes it a prime spot for short drives to Teesside University and other local attractions. Visitors appreciate the ample parking that complements the tranquility away from city noise, though some note the noise from the nearby busy roads, which is largely manageable with windows shut.
Beyond location, the warm welcome from staff and the clean, comfortable facilities contribute to a pleasant stay. The charming bar and restaurant area offers hearty meals and is a favored spot for an evening pint after a day's exploration. Overall, Cross Keys stands out as a fitting choice for travelers looking to connect with both convenience and the enchanting beauty of the surrounding areas.
Breakfast
While most reviews are favorable, there are occasional remarks about the need for improvement in service speed and attention to detail, such as ensuring food temperatures and the availability of items like mixed fresh fruit. Some guests also suggest extending breakfast service hours and enhancing the continental offerings. Despite these minor criticisms, the breakfast at Cross Keys provides good value for money, making it a memorable part of the stay for many, thanks to its delicious offerings and welcoming atmosphere.
Dinner
The restaurant's atmosphere is complemented by its beautiful outdoor area, enhancing the dining experience. Although there are a few remarks about service speed and specific meal choices, particularly for vegetarians and children, the overall consensus highlights a high standard of food quality.
Staff interactions play a vital role in the hotel's appeal, with numerous reviews citing friendly and accommodating personnel across reception, bar, and restaurant areas. Combined with exceptional accommodation and cleanliness, Cross Keys stands out as a reliable choice for those seeking enjoyable meals in a warm and welcoming setting.
Rooms
However, the decor and facilities in the rooms show signs of aging and could benefit from updates. Issues like low shower pressure and outdated bathrooms are mentioned, and some guests experienced dampness and black mould. The temperature control is an area needing improvement, as some rooms are reported to be very warm or stuffy.
On the positive side, the hygiene standards are consistently high, as most reviews highlight the cleanliness of the rooms. Guests enjoy the amenities available, and there is a feeling of homeliness and coziness within the property. The dining experience at the hotel is highly praised, offering good food in a welcoming environment.
Overall, while the rooms might need some rejuvenation, the overall accommodation combines comfort, cleanliness, and a friendly atmosphere, offering good value for a pleasant stay.
Beds
Many reviews highlight the remarkable size of the beds, with descriptions of huge and big, adding to the luxurious feel of the rooms. Such spacious beds paired with a warm and clean environment provide an inviting atmosphere that has been met with enthusiasm by many guests.
While most feedback largely focuses on comfort, a few notes of critique, such as uncomfortable mattresses and hard pillows, have been expressed, underscoring that comfort can be subjective. However, these instances appear to be exceptions to the predominant sentiment of satisfaction.
In conclusion, should you choose to stay at Cross Keys, the beds promise a welcoming respite, consistently deemed a highlight by its patrons, contributing to the charm and restful appeal of this establishment.
Cleanliness
However, a recurring theme is the need for some updates, particularly in the bathrooms, which are described as dated by several reviewers. While the bathrooms could benefit from modernization, many guests still find them to be very clean. It's worth noting that some guests have mentioned instances of black mould and water marks, indicating occasional maintenance issues.
The hotel's location off a main road seems to be a surprise to some, but it doesn't seem to detract from the overall experience, potentially due to good soundproofing. Overall, despite some areas showing signs of age, the hotel manages to maintain a commendable level of cleanliness and comfort, making it a solid choice for travelers looking for well-kept accommodation and courteous service.
Staff
Wi-Fi
Family
The breakfast receives high praise from children, although some guests mention that there could be improvements in menu options catered specifically for younger guests during other meals. The bar and restaurant spaces are noted as being conducive to families, creating a pleasant dining experience. However, some considerations such as noise levels in family rooms and the suitability of pull-out beds seem to be areas for potential improvement.
While the location provides easy access for family gatherings, some guests express concerns about room placements near busy roadways, which might not be ideal for families with small children. Additionally, while accessibility is generally good, specific features like baths instead of showers might present challenges for some elderly guests. Overall, Cross Keys offers a charming retreat with room for enhancing its family-focused amenities.
3 Star
Guests consistently praise the excellent staff and the high standards of customer service, with a special mention of the delightful breakfast and well-presented meals. The evening menu features typical pub fare, and the restaurant is popular among visitors.
Although the rooms and bathrooms could benefit from some refreshing, they are comfortable and sufficient for a pleasant stay. The hotel offers good value for money, making it an attractive option for budget-conscious travelers. Notably, the property may not have extensive amenities for children, and some minor repairs could be improved.
Overall, the hotel leaves a positive impression, with guests expressing willingness to return and recommend it, especially for its location and attentive staff.
No, Cross Keys by Chef & Brewer Collection doesn't have any pool.
No, a spa isn't available at Cross Keys by Chef & Brewer Collection.
No, Cross Keys by Chef & Brewer Collection doesn't allow dogs.
No, parking facilities aren't available at Cross Keys by Chef & Brewer Collection.
No, Cross Keys by Chef & Brewer Collection doesn't have a gym.
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