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Summary of reviewsThe Crystal VAYA Unique inklusive Summer Card stands out as an exceptional retreat, receiving high praise for its prime location, exquisite amenities and dedicated service. Nestled at the entrance of a picturesque village, the hotel benefits from immediate access to ski slopes and main lifts, positioning it as a dream for ski enthusiasts. The convenience of a ski-in, ski-out facility, along with proximity to amenities and attractions, enhances the overall experience. Guests also appreciate the stunning Ötztal mountain views, accessibility to hiking trails and the central placement with bus stops nearby, ensuring easy navigation.
The culinary experience at The Crystal VAYA Unique inklusive Summer Card is frequently described as outstanding. The breakfast buffet, known for its diverse, high-quality offerings, sets a perfect tone for the day. Guests rave about the freshly prepared options, including omelets and Prosecco, particularly appreciating the variety and the friendly, efficient staff. Dinner service is similarly celebrated, particularly for its creatively presented multi-course meals, exceptional vegetarian options and dedicated attention to detail. While some guests wished for larger portions or more themed nights, the general sentiment remains overwhelmingly positive, often likened to dining in a five-star establishment.
Rooms at the hotel are another highlight, frequently noted for their spaciousness, cleanliness and modern decor. Guests commend the comfortable beds, ample storage and practical amenities such as refrigerators. Balconies offering magnificent mountain views further enhance the luxurious ambiance. The immaculate condition of the rooms, combined with stylish, tasteful design, ensures a comfortable and aesthetically pleasing stay.
Cleanliness throughout the hotel is consistently praised with particular mention of the well-kept rooms and spa areas. The spa itself receives high marks for its extensive and diverse facilities, including multiple pools and saunas, creating a serene wellness experience. While some wished for more staff in the spa, its overall impression is that of a top-tier wellness retreat.
The staff plays a crucial role in the hotel's positive atmosphere, regularly described as friendly, attentive and professional. Their commitment to guest satisfaction is evident, contributing significantly to the favorable experiences of visitors. Specific mentions of exemplary service by individuals like Dylan and Daniel highlight the team’s dedication to excellence.
The wellness area, featuring a variety of pools and saunas, is another notable feature. Guests enjoy the serene atmosphere and comprehensive facilities, although some noted an outdoor pool could be warmer. The gym, ski depot and good boot room add convenience and enhance the overall luxurious feel of the hotel.
While the parking options receive mixed reviews for space limitations and additional fees, the availability of a free indoor parking garage represents a notable advantage. The hotel's family-friendly atmosphere, complete with a Kinder Club, special children's menu and spacious family rooms, makes it a suitable choice for travelers with small children, provided some amenities like the adults-only spa areas accommodate all guests seeking relaxation.
Overall, The Crystal VAYA Unique inklusive Summer Card delivers an exceptional experience marked by stunning views, outstanding service and luxurious amenities, making it a preferred choice for travelers seeking both adventure and tranquility. Show more
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Categories
Luxury Hotel
This 4-star hotel emphasizes unique modern design and luxury, featuring a 2,000 m² spa area with three pools (indoor and heated outdoor), a comprehensive sauna area, and a beauty spa. It offers a 105 sqm Penthouse Suite with an open fireplace and provides direct ski-in/ski-out access.
Hotel with Spa
This hotel features an expansive wellness area with indoor and outdoor pools, luxurious spa suites, and exclusive private access to a high-altitude ski area. It offers sleek, contemporary rooms with mountain views.
Family Friendly Hotel
This hotel is tagged as family-friendly and includes a Summer Card. Also has Kinder Club activities.
Hotel with Parking
This hotel is associated with VAYA properties which list garage parking as a facility type and is listed as a hotel with parking.
EV charging stations
4-Star Hotel
This chic hotel offers sleek, contemporary rooms with mountain views from large windows and balconies. It features a restaurant serving regional cuisine with a modern twist, and a lively bar.
Hotel with Outdoor Pool
Guests have positively reviewed the pool and spa area at this hotel, suggesting a high-quality outdoor pool facility is available.
Hotel with EV Charging Stations
Hotel near Ski Resorts
Hotel for Honeymoon
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Outdoor Pool
Business Hotel
Hotel with Gym
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Deluxe Room IThese spacious and modern rooms have a living area, a 2.1-metre bed, an elegant bathroom with a bathtub, and a separate toilet. Some rooms have a sofa and all offer views of the courtyard.
Please note that the room rate is based on 2 guests. Maximum occupancy is 3 guests (see Hotel Policies).
Grand Deluxe Room IIThese very spacious and elegant rooms have a living area, a 2.1-metre bed, a walk-in closet, a modern bathroom with a bathtub and a shower, a separate toilet, and a loggia. The rooms face south or east.
Superior Room IIRooms with modern wooden furniture, a flat-screen TV, a minibar and free wired internet. These rooms comes with a covered east-facing terrace and are all partly fitted with oak floors.
This room has a carpeted floor.
Deluxe Double RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room provides soundproof walls, a tea and coffee maker, a wardrobe, a flat-screen TV with cable channels, as well as mountain views. The unit offers 1 bed.
One Bedroom Deluxe SuiteThis spacious suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Featuring a balcony with pool views, this suite also offers soundproof walls and a flat-screen TV with cable channels. The unit offers 2 beds.
Junior Suite IIThis suite comes with 1 bedroom, a seating area and 1 bathroom with a bath and a shower. Boasting a balcony with mountain views, this suite also features soundproof walls and a flat-screen TV with cable channels. The unit has 2 beds.
Junior Penthouse SuiteThe suite has 1 bedroom and 1 bathroom with a bath and free toiletries. Boasting a balcony with pool views, this suite also offers soundproof walls and a flat-screen TV with cable channels. The unit has 1 bed.
One Bedroom Penthouse Suite IIThis suite features a fireplace. This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Boasting a balcony with pool views, this suite also features soundproof walls and a flat-screen TV with cable channels. The unit has 1 bed.
Maisonette SuiteThis suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Boasting a balcony with mountain views, this suite also features soundproof walls and a flat-screen TV with cable channels. The unit has 2 beds.
Maisonette Suite IThis spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Boasting a balcony with mountain views, this suite also features soundproof walls and a flat-screen TV with cable channels. The unit has 3 beds.
Junior Spa Suite IIThis suite's special feature is the sauna. This spacious suite consists of 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The suite provides soundproof walls, a tea and coffee maker, a wardrobe, a flat-screen TV with cable channels, as well as mountain views. The unit offers 3 beds.
Two-Bedroom Panorama Suite IThe fireplace is a top feature of this suite. This spacious suite comes with 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. Boasting a balcony with mountain views, this suite also features soundproof walls and a flat-screen TV with cable channels. The unit has 3 beds.
Two-Bedroom Penthouse Suite IThe fireplace is the standout feature of this suite. This spacious suite features 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. Boasting a balcony with mountain views, this suite also features soundproof walls and a flat-screen TV with cable channels. The unit has 4 beds.
Superior Room IThe spacious double room offers soundproof walls, a tea and coffee maker, a balcony with mountain views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Grand Deluxe Room IThe spacious double room features soundproof walls, a tea and coffee maker, a balcony with mountain views as well as a private bathroom boasting a bath. The unit has 2 beds.
One-Bedroom Suite IIThe spacious double room features soundproof walls, a tea and coffee maker, a balcony with mountain views as well as a private bathroom boasting a bath. The unit has 2 beds.
Guest Reviews
8.8
Excellent
Location
Nestled at the entrance of the village, The Crystal VAYA Unique inklusive Summer Card boasts an enviable location, praised by guests for its close proximity to key amenities and attractions. Positioned right next to the ski slopes and main lifts, including direct access to the Festkoglbahn lift, it offers a prime spot for ski enthusiasts. Guests appreciate the convenience of having the ski-in, ski-out facility, making it extraordinarily easy to hit the slopes first thing in the morning.
The hotel's location near the cable car is also highlighted as perfect, whether you're looking to start your day skiing or enjoy a hike in the high mountains. The incredible view of the Ötztal mountains and glaciers adds to the allure, providing a scenic backdrop for a memorable stay. Its central placement with a bus stop just across the street, ensures that getting around is hassle-free.
Aside from its perfect positioning for winter sports, the hotel’s location serves as a fantastic starting point for hikes with nearby excellent hiking trails. Guests rave about its dreamy, relatively quiet setting, ideal for vacationers seeking both adventure and tranquility. The modern and beautifully designed facilities, such as the spa with indoor and outdoor pools and several saunas, enhance the overall experience, making it more than just a place to stay but a complete retreat.
Overall, The Crystal VAYA Unique inklusive Summer Card receives high marks for its strategic and picturesque location, advanced amenities and the comfort it offers, prompting many to describe their stay as perfect and seamlessly enjoyable.
Breakfast
The breakfast at 'The Crystal VAYA Unique inklusive Summer Card' receives overwhelmingly positive feedback from guests. Described as extensive, diverse and of high quality, the breakfast buffet offers a wide variety of options to suit all tastes, making it a hearty and perfect start to the day. Guests particularly enjoy the freshly prepared omelets and the plentiful, generous selections, which include some unique perks like Prosecco.
Many reviewers praised the breakfast as excellent, delicious and sensational with the buffet being both rich and ample. The diverse and freshly prepared food items, along with the friendly and courteous staff, contribute to a superb dining experience. A few guests noted the need for faster replenishment of the buffet and occasionally mentioned it was the same each day, but these points were exceptions in an otherwise glowing set of reviews.
Overall, the breakfast at the hotel leaves nothing to be desired and is widely regarded as one of the highlights of the stay.
Dinner
The dinner experience at The Crystal VAYA Unique inklusive Summer Card in Obergurgl receives high praise for its quality, taste and presentation. Many guests highlight the delicious and creatively served multi-course meals with specific commendations for the vegetarian options and varied menus. The dinner offerings are often described as excellent, fantastic and top-quality with great attention to detail and delightfully presented dishes.
The hotel provides a range of menus, including delightful five-course and six-course meals, which many guests found satisfying and delightful after a day of skiing. The option to choose between multiple main dishes, appetizers and soups is appreciated, although some guests felt the portion sizes could be larger, especially for men. The hotel’s dining experience also includes a well-liked salad buffet as part of their half-board package.
However, a few guests noted a desire for more variety, including themed nights like fondue or Austrian cuisine, which were not offered. The timeline of the evening meals was another concern for some with reports of prolonged dinners and insufficient staff leading to delayed service. A minority of reviews mention subpar experiences, such as cold dishes, small portions or untrained staff.
Nevertheless, the overall sentiment leans heavily positive with many guests emphasizing the excellent food and service that rivals that of a five-star hotel. The breakfast also receives high marks for its quality and variety, complementing the well-regarded dinner service and enhancing the overall culinary experience at the hotel.
Rooms
The rooms at The Crystal VAYA Unique inklusive Summer Card have left a deeply positive impression among guests, especially in terms of size, cleanliness and modernity. Many reviews highlight the spaciousness of the rooms, often described as large, generous and well-maintained. The modern decor, high-quality furnishings and well-equipped facilities are frequently praised with particular emphasis on features such as balconies with wonderful mountain views, spacious bathrooms, comfortable beds and ample storage.
Cleanliness is a recurrent theme with numerous mentions of the rooms being very clean, newly renovated and well-maintained. Guests also appreciated the stylish and tasteful design of the rooms, noting them to be both comfortable and aesthetically pleasing.
The hotel’s attention to detail extends to practical amenities like refrigerators and ample cupboard space, contributing to a well-rounded, comfortable stay. Despite a few comments about smaller duplex suites and occasional issues like the shower drain, overall impressions are overwhelmingly positive. The welcoming and friendly staff, modern infrastructure and excellent wellness facilities contribute to a luxurious and comfortable experience.
Beds
The Crystal VAYA Unique inklusive Summer Card receives mixed feedback regarding the comfort of its beds. Many guests find the beds to be very large and comfortable, praising the quietness of rooms facing the mountain side which contributes to a restful night's sleep. The sofa bed is described by some as large and sturdy, while others appreciate the comfort of the box spring beds. However, the hotel also faces criticism for the softness or hardness of its beds with some guests mentioning that the springs were felt through the sofa bed and that the bedding, including pillows, could be improved. Suggestions include adding a topper to the beds and offering a selection of pillows for better individual comfort. Overall, while some guests enjoy the comfort and size of the beds, others believe there is room for improvement in terms of bed quality and bedding options.
Cleanliness
The Crystal VAYA Unique inklusive Summer Card is highly praised for its exceptional cleanliness, a feature that stands out prominently in numerous guest reviews. Visitors consistently note that the hotel rooms are not only spacious and well-maintained, but also immaculately clean. Many guests highlight the overall cleanliness of the entire hotel, describing it as super clean and modern.
The spa area receives significant positive attention for being very clean and offering a variety of relaxing options, including multiple saunas. While some feedback suggests the light tiles in the spa could use more scrubbing, the general sentiment about the wellness facilities is overwhelmingly positive. Reviewers find the spa area nice, simple and relaxing, which contributes to a comfortable and enjoyable stay.
Guests also consistently mention the friendly and accommodating staff, adding to the positive atmosphere of the hotel. The combination of cleanliness and quality service leaves visitors feeling exceptionally comfortable and relaxed, making their stay at The Crystal VAYA Unique inklusive Summer Card highly recommendable.
Though there are minor critiques regarding cleanliness, such as the condition of the light tiles in the spa and toilet water issues, these do not overshadow the hotel's overall high standards of cleanliness. The modern and well-equipped rooms are particularly noted for being impeccably cleaned on a regular basis, thereby enhancing guest satisfaction.
In summary, The Crystal VAYA Unique inklusive Summer Card is celebrated for its high cleanliness standards, friendly staff and comfortable, well-maintained facilities, making it a top choice for travelers seeking a clean and relaxing stay.
Staff
The staff at The Crystal VAYA Unique inklusive Summer Card have garnered a multitude of positive reviews, reflecting their commitment to stellar guest service and hospitality. Across the board, guests have noted that the service staff and personnel are incredibly friendly, attentive and helpful. Whether in the restaurant, at the reception, housekeeping or other areas of the hotel, the staff consistently make a positive impression with their warm and service-oriented approach.
Guests have repeatedly praised specific members such as Dylan and Daniel for their exceptional service, citing their competence and friendliness. Many reviews highlight the staff’s readiness to go above and beyond, ensuring that all guest needs and queries are promptly and efficiently addressed. This genuine hospitality has made a lasting impact, contributing to an atmosphere of warmth and professionalism throughout the hotel.
Moreover, the staff's high level of professionalism is frequently lauded with employees being described as well-trained, courteous and motivated. Guests have appreciated the thoughtful touches, such as a welcome gift, which enhance the overall experience. However, there are occasional mentions of inconsistencies with some guests experiencing less favorable interactions, including instances of untrained and overwhelmed staff.
In summary, The Crystal VAYA Unique inklusive Summer Card is celebrated for its remarkably friendly and accommodating staff who play a crucial role in delivering a positive guest experience. Despite some isolated critiques, the overwhelmingly positive feedback underscores the staff’s dedication to making every stay pleasant and memorable.
Spa
The spa at The Crystal VAYA Unique inklusive Summer Card receives overwhelmingly positive reviews from guests who have experienced it. Many highlight its extensive, well-maintained and beautifully designed facilities. Visitors appreciate the generous space, which includes multiple pools and varied sauna options, creating a diverse and high-quality wellness experience. The spa is noted for being very large, clean and modern and often described as a standout feature of the hotel. The panoramic sauna, warm outdoor pool and exceptional massages are particularly praised. While the spa is seen as a wonderful and luxurious retreat, a few mention a need for more staff. Overall, the spa at The Crystal VAYA Unique inklusive Summer Card is regarded as exceptional with many guests considering it one of the best they have ever experienced.
Gym
The Crystal VAYA Unique inklusive Summer Card hotel offers a spacious and welcoming ambiance that avoids feeling impersonal despite its size. Guests particularly commend the ski depot and the good boot room, which cater well to skiing enthusiasts. The gym receives positive notes for its large size and overall attractiveness, though some suggestions for better equipment have been noted. Additionally, the beautiful spa within the hotel adds to the overall luxurious experience.
Pool
The wellness area at The Crystal VAYA Unique inklusive Summer Card stands out with its excellent pool and sauna facilities. Guests frequently highlight the three swimming pools, including two indoors and one outdoor. The outdoor pool, though sometimes noted as being cold, offers stunning mountain views and is a particular highlight for many during their stay. The indoor pools also receive praise for their size and suitability for swimming, contributing to a relaxing experience.
The cleanliness and coziness of the pool areas are often mentioned, making it an inviting space for guests looking for some downtime. Additionally, the spa area, complete with steam baths and a relaxation pool for adults, adds to the comprehensive and luxurious feel of the wellness offerings.
The combination of good food, friendly staff and the proximity to cable car access further enhances the appeal of this hotel, creating a well-rounded and enjoyable stay for guests seeking both relaxation and adventure.
Parking
The Crystal VAYA Unique inklusive Summer Card offers guests a variety of parking options, including a notable free indoor parking garage. However, the availability and size of these parking spaces vary. Guests have mentioned that the underground garage, while convenient and covered, tends to be quite tight and challenging for larger vehicles or those with roof-mounted cargo. Parking fees are a point of contention; several reviews highlight costs ranging from €7 to €16 per day for both indoor and outdoor parking spaces. Despite these fees, parking spaces are often available, offering a secure spot for vehicles. Overall, while some may find the cost and space limitations less than ideal, the convenience of having on-site parking remains a notable advantage.
Family
The Crystal VAYA Unique inklusive Summer Card is a wonderful choice for a family vacation, offering a relaxing atmosphere that is well-equipped for traveling with small children. The staff is notably friendly and accommodating, making interactions pleasant and easing the experience for families. Children are treated warmly with the hotel providing a special children's menu that adds to a thoughtful dining experience.
The kids' buffet receives high praise and the diverse menu ensures there is something for everyone, although some guests find the food a bit too fancy for a typical family ski holiday. The Kinder Club activities, particularly those led by Daniela, are a hit among the children, who enjoy the variety of facilities available to them.
The hotel features spacious family rooms that contribute to a comfortable stay and past guests, including those with toddlers, have expressed their satisfaction with the accommodations and overall experience. While the presence of kids in the pool may affect the level of relaxation for some, the hotel is still deemed perfect for families seeking a pleasant and fulfilling vacation.
Ski
The Crystal VAYA Unique inklusive Summer Card offers an unparalleled experience for skiing enthusiasts, thanks to its exceptional location and convenient facilities. Positioned right next to the slopes, the hotel provides direct access to the ski lifts, including a bubble lift and the Festkogelbahn, ensuring guests can effortlessly transition from the ski cellar to the slopes. The ski room, directly connected to a rental shop, features ample storage and easy access to ski depots, enhancing the overall convenience.
The hotel's location cannot be bettered; it’s a dream spot for skiers, offering direct ski-in and ski-out capabilities. The gondola and various slopes are literally right outside the hotel, making it the perfect base for a relaxing and hassle-free ski vacation. Reviews consistently highlight the superb setup for skiing, made even more attractive by the accessible cable cars and the Summer Card benefits. This flawless arrangement of proximity and access makes The Crystal VAYA Unique inklusive Summer Card an ideal choice for anyone looking to maximize their time on the mountain while enjoying top-notch facilities.
4 Star
Located in a stylishly furnished setting, The Crystal VAYA Unique inklusive Summer Card offers a beautiful wellness area and a rich breakfast buffet, meeting the expectations of a four-star hotel. Guests found the staff to be very nice, the rooms pleasant and the beds comfortable. The food quality and service have been highlighted as meeting four-star standards overall, although there were some concerns raised regarding the dinner not always meeting those expectations. While the hotel generally matches the standards of its rating, there were mentions of issues such as mended sheets and defective sports machines which detracted from the experience. Despite these issues, the overall recommendation remains positive with good location and amenities.
Luxury
The Crystal VAYA Unique inklusive Summer Card offers a luxurious experience that effortlessly blends modern elegance with high comfort for its guests. Located conveniently near the ski lift, the hotel ensures an unparalleled level of convenience, making it a perfect choice for ski enthusiasts. The rooms are comfortable and stylish with furnishings that are top modern and chic, providing a sense of opulence that makes the stay feel more like being in luxurious apartments than just a hotel.
The hotel is not only about looks; it also features an impressive spa and wellness area, adding another layer of luxury to the stay. The restaurant within the hotel is well-maintained and offers a variety of dining options, although there is room for a bit more diversity in the salad buffet. The entire structure of the hotel is exceptional and the cool atmosphere resonates throughout the premises, from the common areas to the individual rooms.
Adjacent to excellent hiking trails, The Crystal VAYA Unique inklusive Summer Card is also a great pick for nature lovers looking to explore beautiful landscapes. While the experience can vary slightly based on the service, which might affect its four-star rating, the overall verdict leans heavily towards a very good luxurious stay, ensuring high comfort and an upscale environment.
Yes, The Crystal VAYA Unique inklusive Summer Card has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at The Crystal VAYA Unique inklusive Summer Card.
Yes, The Crystal VAYA Unique inklusive Summer Card welcomes dogs.
Yes, parking facilities are available at The Crystal VAYA Unique inklusive Summer Card.
Yes, The Crystal VAYA Unique inklusive Summer Card has a gym.