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Summary of reviewsKyriad Direct Strasbourg Ouest - Zénith offers a convenient location for travelers, providing easy access to various points of interest in Strasbourg. The proximity to the tramway and major highways allows guests to explore downtown, Petite France, the Christmas market and the Zenith concert hall with ease. Additionally, nearby shopping centers, grocery stores and restaurants enhance the convenience of this well-placed hotel. Free parking and a quiet environment further add to its appeal, although some guests find the neighborhood less charming and the hotel somewhat hard to locate.
The hotel's breakfast generally receives positive feedback for its quality and wide selection of items. Guests appreciate the hearty and extensive offerings, featuring fresh products and both sweet and savory dishes. Though some areas, such as the variety of cheeses, cold cuts and egg dishes, could see improvement, the overall breakfast experience is praised for its reasonable value and friendly service.
Dinner options receive mixed reviews. The Turkish restaurant serving halal meat and varied dishes is highly praised, while the hotel's own meal service is well-regarded. However, some guests note limitations like the absence of a permanent restaurant, reliance on prepackaged food and limited options on Sundays. Despite these drawbacks, the hotel's location near various dining establishments provides ample alternatives.
Guest feedback on the rooms presents a mixed picture. Positive remarks highlight spaciousness, cleanliness and comfort with guests appreciating the functional layout, comfortable bedding and quiet atmosphere. However, many express concerns about the outdated condition of the rooms, including aging furniture, peeling wallpaper and inadequate heating. Reports of tobacco smells, noise and cleanliness issues, such as dust and mold, indicate a need for refurbishment.
Cleanliness feedback is varied with some guests praising the rooms and bathrooms for being very clean and tidy, while others point out hygiene issues like musty smells, spider webs and unclean linens. These inconsistencies suggest a need for improved housekeeping standards.
The hotel's staff earns notable praise for their friendliness and professionalism. Guests frequently mention the staff's warm welcomes, helpfulness and accommodating nature, contributing greatly to the overall positive atmosphere. The staff's exceptional service and cheerful demeanor are significant positive aspects of the hotel experience.
Regarding WiFi, most guests find the service reliable and complimentary with strong signals throughout the property. However, a few guests report slow speeds and limited coverage in certain areas.
Parking is a strong point for the hotel with guests appreciating the ample, accessible and secure parking options. The convenience of free parking and the secure environment for vehicles are consistently highlighted, enhancing the overall guest experience.
Guest experiences with the beds are mixed. Many guests report comfortable beds and good-quality bedding, while others find the mattresses too hard or lumpy with some beds sagging and noisy. The inconsistency in bedding quality indicates that some upgrades may be needed to ensure a uniformly comfortable sleep experience.
For business travelers, the hotel offers a quiet environment and basic amenities suitable for a short stay. The good value for money, free WiFi and convenient location near the tram make it a practical choice, though work station amenities could be enhanced.
Kyriad Direct Strasbourg Ouest - Zénith is noted for its functional rooms and excellent accessibility for those traveling with disabilities. Proximity to public transport, highways and local amenities contributes to its accessibility. However, the lack of an elevator may pose challenges for some guests. Overall, the hotel's balance of convenience and functional design ensures a relatively easy experience for all travelers.
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