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Gateway Hotel & Suites, an Ascend Collection Hotel

Ocean City , 11 N. Baltimore Avenue (Show on Map)

8.8

Excellent

Gateway Hotel & Suites, an Ascend Collection Hotel

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1 room2 guests 1 room, 2 guests

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Summary of reviewsGateway Hotel & Suites, part of the Ascend Hotel Collection, enjoys an enviable location in Ocean City, close to the boardwalk and beach, making it ideal for exploring local attractions and dining options. The hotel's prime location, being just a block away from the shore, is highly appreciated by guests, allowing for easy access to the beach and strolls along the boardwalk.

The hotel itself receives favorable reviews for its cleanliness and well-maintained facilities. Guests consistently remark on the spacious, modern rooms, which feature comfortable beds and effective air conditioning. Some rooms come with a balcony, adding to the pleasant stay, although a few found the balconies small. Despite minor issues with older carpets and linens, overall, the accommodations are considered comfortable and convenient.

The staff at Gateway Hotel & Suites are frequently praised for their exceptional service. Front desk employees like Dave and Mike receive individual accolades for their friendly and accommodating nature, making guests feel welcome and well-cared for. This professionalism and attention to guest needs significantly enhance the overall experience.

While the breakfast offering has received mixed feedback with some guests expressing disappointment at its discontinuation, many recall it as affordable and quick when available. The hotel’s cleanliness, courteous staff and well-kept conditions offset the absence of this amenity.

The outdoor pool, although smaller than expected, is clean and well-maintained, providing a refreshing change from the beach. Families find it particularly enjoyable for their children. The parking situation, however, presents challenges, especially for larger vehicles. Despite the tight and limited spaces, the availability of free parking is appreciated.

In summary, Gateway Hotel & Suites provides a superb blend of prime location, clean and comfortable accommodations and exceptional staff service, making it a preferred choice for visitors to Ocean City. The minor inconveniences such as the tight parking and mixed breakfast reviews do not significantly detract from the overall positive experience.
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Categories

Hotel near Nightlife Spots

Located close to the boardwalk, providing easy access to nightlife venues. The hotel is near popular attractions and entertainment options.

Business Hotel

As part of the Ascend Hotel Collection, this hotel offers unique accommodations. Its location provides convenient access to Ocean City's attractions and business areas.

Hotel with Parking

This hotel provides free private parking for guests. It is also listed as offering free parking.

Hotel near The Beach

Hotel for Honeymoon

Family Friendly Hotel

Hotel with Swimming Pool

Rooftop Pool Panoramic View Pool

Accessible Hotel

Hotel with Gym

Hotel with Panoramic View Pool

Hotel with Rooftop Pool

Room Types

King Room - Non-Smoking This room features a TV, a refrigerator, a balcony and a coffee maker.

Queen Room with Two Queen Beds - Non-Smoking This room features a TV, a refrigerator, a balcony and a coffee maker.

King Suite - Non-Smoking This room features a TV, a refrigerator, a balcony, a sofa bed and a coffee maker.

King Room with Partial Sea View - Non-Smoking This room offers a partial of the bay or the ocean and features a TV, a refrigerator, a balcony and a coffee maker.

Queen Room with Two Queen Beds - Accessible/Non-Smoking The quadruple room has a tea and coffee maker, heating, as well as a balcony with city views. The unit has 2 beds.

Suite with Two Queen Beds - Accessible/Non-Smoking This suite features a tea and coffee maker and a TV.

About Gateway Hotel & Suites, an Ascend Collection Hotel

License: 57559

Guest Reviews

8.8

Excellent

Location

The 'Gateway Hotel & Suites, an Ascend Collection Hotel' boasts an enviable location in Ocean City that consistently garners praise from guests. Its proximity to the beach and boardwalk is exceptional with many noting it is just a block away from the shore and popular attractions. The access to restaurants and various activities is very convenient, making it easy to explore and enjoy the area.

Guests appreciate that the hotel is situated at the beginning of the boardwalk, allowing easy access to local sights and eateries. Despite some complaints about traffic, the location's benefits far outweigh this minor inconvenience. Travelers find it perfect for both relaxing beach days and exciting boardwalk strolls.

The hotel itself is described as clean, well-maintained and staffed by friendly personnel. Guests value the spacious rooms, comfortable beds and overall cleanliness. The added advantages of discounts on amenities like umbrella rentals further enhance the stay.

In summary, the 'Gateway Hotel & Suites' offers a prime location with excellent access to the boardwalk and beach, combined with comfortable accommodations and attentive service, making it a superb choice for visitors to Ocean City.

Breakfast

The breakfast experience at Gateway Hotel & Suites, an Ascend Collection Hotel has received mixed feedback from guests. Many travelers expressed disappointment about the lack of breakfast, which they had expected based on the hotel's website and promotional materials. Several reviews cited that breakfast was once a regular offering but has been discontinued, possibly due to COVID-19, although this change was not clearly communicated upfront. Some guests missed the former complimentary breakfast bar and noted that the café, when open, could benefit from more options, especially for families with young children. Despite the absence of a complimentary breakfast, one positive remark highlighted that when breakfast was available, it was affordable and service was quick. Overall, guests felt that the inclusion of breakfast would significantly improve their experience, aligning with their expectations set during booking.

Rooms

Gateway Hotel & Suites, an Ascend Collection Hotel offers an appealing stay with its spacious, modern and immaculately clean rooms. Guests consistently highlight the cleanliness and comfort with rooms described as very clean, comfortable and well-maintained. The hotel provides all necessary amenities and the air conditioning is notable for its effectiveness. Rooms often come with a balcony, providing pleasant views, although some guests find them a bit small.

The rooms are not only clean but also comfortable, featuring modern decor and comfortable beds that ensure a restful night. Many guests appreciate the spaciousness of their accommodations, even those traveling with families, pointing out that rooms are large enough to fit additional beds for children without feeling cramped. The bathrooms are well-sized and even feature unique touches, like disco light shower heads.

The hotel's location is another highlight, being conveniently situated close to the boardwalk and beach, making it a great base for exploring the area. The friendly and attentive staff further enhance the experience, contributing to the overall positive reviews of the hotel. Despite some minor issues with older carpets and linens, the general consensus from the guests suggests that Gateway Hotel & Suites provides a comfortable, convenient and pleasant stay.

Beds

The bed reviews for Gateway Hotel & Suites, an Ascend Collection Hotel, present a mixed perspective. Many guests found the beds and pillows to be very comfortable, contributing positively to their overall experience. However, there are frequent mentions of discomfort as well. Some reported that the beds were too hard, while others felt they were too soft, suggesting a need for newer or more uniformly comfortable mattresses. Although there are a few complaints about the firmness of the beds and discomfort leading to neck and back pain, plenty of visitors still highlighted the comfort of their sleeping arrangements. The hotel's commitment to addressing issues, like replacing an uncomfortable mattress upon feedback, indicates responsiveness to guest concerns.

Cleanliness

Gateway Hotel & Suites, part of the Ascend Hotel Collection, has garnered positive feedback for its cleanliness and well-kept conditions. Guests frequently remarked that the hotel and rooms are consistently very clean, comfortable and well-maintained. The accommodations are not only spacious but also outfitted with comfortable beds and high-quality toiletries, adding to the overall pleasant experience.

The staff play a significant role in the positive atmosphere, being described as very courteous, helpful, friendly and professional. This level of service ensures guests feel welcome and well-cared for during their stay.

The location is another highlight, situated conveniently close to the boardwalk and beach in Ocean City, MD, making it easy for guests to enjoy local attractions. Despite a few minor comments on the property's interior decor and the pool size, the overall consensus is that the Gateway Hotel & Suites provides a clean, comfortable and convenient place to stay with excellent staff support.

Staff

The staff at Gateway Hotel & Suites, an Ascend Collection Hotel consistently receive high praise from guests for their exceptional service. Reviews highlight the courteous and helpful nature of the front desk employees, making check-in and checkout processes swift and pleasant. Guests frequently describe the staff as amazing, friendly and hospitable, going out of their way to accommodate any requests. Individual mentions include front desk staff members like Dave and Mike, noted for their friendliness and accommodating attitudes.

Visitors appreciate the personal touch, such as the staff providing information on local dining options and allowing early parking. The professionalism and kindness of the staff contribute significantly to the overall positive experience at the hotel. Clean, comfortable rooms, combined with the welcoming and knowledgeable staff, make it a preferred choice for travelers. Many guests express their intent to return, citing the friendly atmosphere and excellent customer service as major reasons for their loyalty.

Pool

Gateway Hotel & Suites, an Ascend Collection Hotel offers an outdoor pool which provides a welcome change of pace from the nearby beach. Guests frequently compliment the pool for being clean and well-maintained, contributing to an enjoyable stay. While some visitors find the pool smaller than anticipated, it still garners appreciation, particularly from those seeking a refreshing dip after a day in the sun. Families with children note that their kids enjoyed the pool, despite its size. Though some guests wish for additional amenities like a hot tub, the pool remains a valued feature for its cleanliness and convenience. The pool's location on the second floor also adds a unique touch to the overall experience.

Parking

Gateway Hotel & Suites, part of the Ascend Hotel Collection, offers on-site parking for its guests, which is undoubtedly a convenience. Free parking is certainly a plus, especially for those looking to explore local attractions on foot. However, many guests have pointed out that the parking spaces are particularly tight and not accommodating for larger vehicles like trucks and SUVs. Visitors with compact cars will find it more manageable, though the overall parking layout tends to be small and tightly packed. Despite these challenges, many guests still highly praise the hotel itself, suggesting that the parking situation does not overshadow the quality of their stay. Overall, while the parking area presents notable difficulties, its presence and convenience for smaller vehicles are appreciated.

Yes, Gateway Hotel & Suites, an Ascend Collection Hotel has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool.

No, a spa isn't available at Gateway Hotel & Suites, an Ascend Collection Hotel.

No, Gateway Hotel & Suites, an Ascend Collection Hotel doesn't allow dogs.

Yes, parking facilities are available at Gateway Hotel & Suites, an Ascend Collection Hotel.

Yes, Gateway Hotel & Suites, an Ascend Collection Hotel has a gym.

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