Hotel with SpaSummary of reviews related to the 'Spa' categoryThe Enigma - Nature & Water Hotel's spa appears to have garnered mixed feedback from its guests. Positive notes highlight a top-notch treatment experience administered by the Director, contributing to a refreshing atmosphere. Guests appreciated the rejuvenating effect of the jacuzzi when it was functioning properly.
However, there are several concerns that persist. Many visitors have reported that the spa area is very small and requires significant maintenance and better cleaning. Issues range from the hot tub being under maintenance, broken hammam facilities and mold presence, to an over-chlorinated jacuzzi and a serious lack of cleanliness. Equipment repair needs are frequently mentioned with some amenities not working properly or being non-operational altogether. The spa also seems to suffer from being outdated and worn out with several services unavailable or closed, sometimes due to COVID-19 restrictions.
Despite the potential for a good experience, it is clear that improvements and diligent upkeep are necessary for the spa to meet the expectations of its guests. The hotel's indoor and outdoor pools remain a consistent feature, presenting alternative relaxation options.
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