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Summary of reviewsComfort Inn & Suites Omaha Central enjoys a prime location, frequently praised by guests for its convenience to nearby attractions such as the zoo, hospitals and central city spots. The proximity to major highways like I-80 and various stores, activity centers and restaurants makes it an ideal and accessible choice for visitors. Despite occasional mentions of the surrounding area feeling shady, the general sentiment is that the hotel offers a practical and convenient base for travelers.
The hotel’s breakfast receives overall positive feedback with guests appreciating the variety of hot options and the cleanliness of the dining area. Friendly and efficient staff contribute to the positive experience, frequently restocking the breakfast selections to ensure a satisfying start to the day. While some guests suggest improvements in variety and healthier choices, the breakfast is generally a well-regarded feature.
Rooms at Comfort Inn & Suites are commonly noted for their spaciousness, suitable for families and larger groups with clean linens and comfortable beds. Housekeeping and the size of the rooms are praised, but there are mixed reviews regarding room conditions. Reports of outdated or run-down amenities, dirty carpets and unpleasant odors indicate areas needing improvement. Despite these issues, many guests find the room setup ideal for their needs.
Cleanliness receives mixed reviews with some guests praising the clean rooms and attentive staff maintaining the lobby. However, several guests report encountering dirty and poorly maintained areas with complaints about stained carpets, unclean bathrooms and general signs of neglect. The pervasive themes point to a need for significant enhancements in the hotel's overall upkeep and cleanliness.
The staff at Comfort Inn & Suites are frequently described as friendly and accommodating, contributing to a welcoming atmosphere. Guests often highlight the exceptional customer service and commend specific staff members for their outstanding performance. While some instances of unprofessional behavior are noted, the majority of reviews reflect positively on the staff’s efforts to enhance the guest experience.
The pool area receives a blend of feedback with many guests appreciating its spaciousness, cleanliness and the fun it provides for children. However, issues with the pool temperature, described as often cold and sometimes dirty, dampen the experience for some visitors. Despite the absence of a hot tub and late opening hours, the overall environment is generally positive, especially for families.
The beds at Comfort Inn & Suites are widely regarded as comfortable and clean, contributing to a restful night's sleep for many guests. While there are occasional mentions of issues with bed conditions or pillow size, the frequent affirmations of comfort underscore the positive impact on the guest experience.
Overall, Comfort Inn & Suites Omaha Central is appreciated for its strategic location, satisfactory breakfast and friendly staff with particular areas such as room and overall cleanliness identified as opportunities for improvement to elevate the guest experience further. Show more
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Categories
Family Friendly Hotel
This hotel includes a pool and complimentary breakfast, providing value for families. The pool and free breakfast are attractive amenities for families looking for affordable options.
Dog Friendly Hotel
Pet accommodations are available in limited rooms (NO JACUZZI SUITES) for $20 per stay. Size limit of 20 lbs or less and 1 pet maximum per room.
Accessible Hotel
Comfort Inn & Suites Omaha Central provides wheelchair-accessible facilities and guests can book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has an elevator and features Braille/raised signage.
3-Star Hotel
Offers a convenient location and comfortable accommodations. Includes amenities such as a pool and fitness center, providing good value for money.
Hotel with Indoor Pool
The indoor pool at this hotel is described as beautiful and spacious. It also includes an ample seating and relaxation area, enhancing the guest experience around the pool.
Hotel with Heated Pool
The hotel offers a beautiful spacious indoor pool with ample seating and a relaxation area, providing a comfortable environment for swimming.
Hotel with Rooms With Fireplace
Hotel for Honeymoon
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Hotel with Gym
Room Types
King Room - Non-SmokingCable TV is provided in this room, along with a hairdryer.
Queen Room with Two Queen Beds - Non-SmokingCable TV is provided in this room, along with a hairdryer.
Queen Suite - Non-SmokingThe suite features a tea and coffee maker, a seating area, a safe deposit box, heating and a TV with cable channels. The unit has 3 beds.
King Suite with Fireplace - Non-SmokingThe spa bath and fireplace are the standout features of this suite. This suite is comprised of a TV with cable channels and a private bathroom. The unit has 2 beds.
Suite - Non-SmokingThis suite offers a tea and coffee maker and a TV.
King Suite with Sofa Bed - Non-SmokingA seating area with a TV, a desk and a private bathroom are provided in this suite.
Queen Room with Two Queen Beds - Accessible/Non-Smoking The quadruple room provides a tea and coffee maker, a seating area, a safe deposit box, heating, as well as a TV with cable channels. The unit offers 2 beds.
King Room - Non SmokingThis double room features a seating area and a TV with cable channels. The unit has 1 bed.
Guest Reviews
5.8
Rated
Location
Comfort Inn & Suites Omaha Central boasts a prime location, making it a popular choice for travelers. Guests consistently highlight its perfect distance to the zoo, proximity to the hospital and central position within the city. Situated near major highways like I-80, the hotel ensures easy access to various amenities, including gas stations and stores. Many found it conveniently close to family residences, ice arenas, concert venues and other attractions.
The location is praised for being right off the highway, providing a seamless travel experience. The surrounding area offers numerous stores, activity centers and restaurants within a short distance, adding to its appeal. Despite a few mentions of the area feeling somewhat shady, guests generally appreciate the convenience and accessibility of the location. Comfort Inn & Suites Omaha Central provides a practical base for those needing to be near key city spots while enjoying a quiet and clean environment.
Breakfast
Guests at Comfort Inn & Suites Omaha Central shared a range of opinions regarding the breakfast experience. The overall feedback leans positively with many guests describing the breakfast as great or very good, appreciating the wide selection and fresh preparation of the food. Positive highlights include the availability of hot breakfast options, the friendliness and efficiency of the staff and the cleanliness of the dining area. Several guests noted the breakfast being frequently restocked, ensuring a good variety of options that catered to different tastes.
However, there were some concerns as well. A few guests felt that the breakfast lacked variety and could include more healthy choices. Additionally, there were isolated complaints about breakfast ending too early at 9:00 AM and specific service issues, such as the staff removing food while guests were still in line. Despite these points, most reviews agreed that the breakfast provided a sufficient and enjoyable start to the day, making it a notable feature of their stay at the hotel.
Rooms
The rooms at Comfort Inn & Suites Omaha Central received mixed reviews from guests. Many appreciated the spaciousness of the rooms, highlighting their suitability for larger groups and families. Specific mentions included large suites with multiple beds, 1 1/2 bathrooms and kitchenette facilities. Guests frequently noted that the rooms were clean with housekeeping being particularly praised for their excellent service. Beds were often described as comfortable and some visitors found the set-up ideal for their needs.
However, a significant number of reviews pointed out several areas in need of improvement. Some rooms were reported to be run down, outdated and in disrepair with issues like uncleanliness, unpleasant odors and small bathrooms. Specific complaints included dirty carpets, stains on furniture and linens and lingering smells from air fresheners or previous pets. Instances of damages and a lack of amenities such as microwaves were also mentioned.
Overall, while the size and layout of the rooms were well-received, a comprehensive update and deeper cleaning could greatly enhance the guest experience at this hotel.
Beds
At Comfort Inn & Suites Omaha Central, the beds have generally received positive feedback from guests with many describing them as comfortable, clean and featuring cozy pillows. The overall sentiment suggests that the beds contribute to a restful night's sleep, enhancing the guest experience. However, there have been occasional mentions of issues such as broken beds, discomfort and problems with bed cleanliness or pillow size. These criticisms, though notable, are less frequent compared to the numerous affirmations of comfort.
Cleanliness
Guests of Comfort Inn & Suites Omaha Central have a mixed consensus on the hotel's cleanliness. Positive notes include instances where rooms were described as clean with clean linens, towels and comfortable beds. Some reviews also praised the attentive staff, particularly in maintaining the lobby, which was noted to be awesome with nice amenities.
However, the majority of reviews leaned towards dissatisfaction. Many guests reported encountering dirty rooms with stained carpets, dirty walls and unclean bathrooms, some with hair and remnants from previous occupants. The overall condition of the hotel was deemed rundown and poorly maintained with complaints about the facility smelling like a pool, cigarette odors in the hallways and visible dirt and stains on floors from chlorine. Specific criticisms included filthy elevators, sticky bathroom floors and a generally neglected appearance.
Additionally, issues such as a lack of cleanliness in common areas, visible signs of disrepair and unpleasant odors were recurrent themes. Some guests noted the discomfort caused by factors like air leakage into rooms and inadequate housekeeping, while exterior areas were littered with cigarette butts and loitering by non-guests. Overall, while some aspects met expectations, the predominant sentiment pointed to a need for significant improvements in cleanliness and maintenance.
Staff
Comfort Inn & Suites Omaha Central boasts a staff known for their accommodating and friendly demeanor. Guests frequently describe the personnel as exceptionally nice and helpful, often treating visitors as if they were long-time acquaintances. The front desk team receives high marks for their accommodating nature and pleasant interactions, contributing to a welcoming atmosphere throughout the hotel. Many guests highlighted the excellent customer service and commended individual staff members with Steve receiving a special mention for his outstanding service. Despite the hotel undergoing renovations, staff members remained patient and attentive, ensuring the facilities were kept clean and guest needs were met effectively. However, some reviews did note instances of unprofessional behavior and rudeness, suggesting inconsistencies in the level of service provided. Overall, the majority of feedback points to a positive and friendly staff experience that enhances the overall stay at the hotel.
Pool
The pool at Comfort Inn & Suites Omaha Central has received mixed feedback from guests. Many appreciated the spaciousness and cleanliness of the pool area, noting that it wasn't overcrowded and provided a fun experience for children. Some guests highlighted the convenience of having pool towels available.
However, several guests mentioned issues with the pool’s temperature, describing it as cold, chilly and even freezing. Despite being advertised as heated, the pool’s water was often reported to be very cold, which was a disappointment for some visitors. Moreover, a few guests found the pool to be dirty at times and noted an excessive amount of chlorine.
The absence of a hot tub and the late opening time of the pool were also pointed out as areas for improvement. Regardless, the overall clean and welcoming environment, combined with positive experiences for families, were common highlights in the reviews.
Yes, Comfort Inn & Suites Omaha Central has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Comfort Inn & Suites Omaha Central.
Yes, Comfort Inn & Suites Omaha Central welcomes dogs.
Yes, parking facilities are available at Comfort Inn & Suites Omaha Central.
Yes, Comfort Inn & Suites Omaha Central has a gym.