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Summary of reviewsThe Orizaba Inn stands out for its exceptional location in the heart of Orizaba, which guests frequently praise for its proximity to key attractions, shopping areas and restaurants. This central positioning makes it convenient for both business and leisure travelers seeking easy exploration and added value. The hotel's cleanliness and maintenance are also widely commended with many guests highlighting the spotless rooms and well-kept facilities.
The staff at Orizaba Inn are consistently described as friendly, attentive and helpful, contributing to a welcoming and pleasant atmosphere. Specific commendations are often directed at the reception and housekeeping staff, underscoring the high level of customer service.
Guests express mixed feelings about the complimentary breakfast. While many describe it as delicious and a great start to the day, there are frequently mentioned concerns about the limited variety and portion sizes. Some guests also felt that the breakfast service could be quicker.
Room reviews are similarly mixed. On the positive side, the rooms are noted for their cleanliness, comfort and appealing decor with some featuring lovely balcony views. However, many guests mention the rooms are quite small, occasionally lacking windows, which can make them feel dark and cramped. This compact size may be less ideal for longer stays, though it serves well for shorter visits.
The Wi-Fi at Orizaba Inn is generally praised for its speed and reliability, though there are occasional comments about patchy coverage in some rooms. Parking presents a more nuanced picture; while the valet service and nearby parking options are appreciated, the tight spaces and lack of an onsite parking lot pose challenges for some guests.
Lastly, the beds receive varied feedback. While some guests find them very comfortable, others criticize the mattresses as being too hard or deteriorated, impacting their overall sleeping experience.
In summary, Orizaba Inn offers a centrally located, clean and comfortable stay with high-quality service from its staff. Some improvements in room size, breakfast variety and bed quality could enhance the overall guest experience. Show more
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Categories
Hotel with Parking
Orizaba Inn features private parking. Free parking is available at this hotel.
4-Star Hotel
Situated in Orizaba's historic center, this inn offers air-conditioned rooms and private parking. It is praised for its convenient location and comfortable environment.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Cheap Hotel
Hotel with Gym
Room Types
Junior SuiteThis room has air conditioning, WiFi, cable TV, room service, safety-deposit box, phone and work desk.
Superior King Room with Interior and Exterior ViewThis room has air conditioning, WiFi, cable TV, room service, safety-deposit box, phone and work desk.
Double or Twin RoomThis double room has air conditioning, WiFi, cable TV, room service, safety-deposit box, phone and work desk.
Standard Queen RoomThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Superior King RoomThe unit has 1 bed.
Guest Reviews
8.9
Excellent
Location
'The Orizaba Inn boasts an exceptional location right in the heart of Orizaba, making it a prime spot for travelers looking to explore the city. Guests consistently praised its proximity to the city center and major tourist attractions, describing it as centrally located, superb and unbeatable. Numerous reviews highlighted the convenience of being close to shopping areas, restaurants and notable sites like the Cathedral and the cable car. This central positioning not only facilitates easy exploration but also enhances the overall value for money.
Moreover, the location is complemented by good facilities and friendly staff, ensuring a comfortable stay. Reviews often noted that everything one might need is nearby, further adding to the convenience. Whether visiting for business or leisure, the Orizaba Inn serves as a well-situated, comfortable haven with remarkable access to the city's charms.'
Breakfast
Orizaba Inn offers a complimentary breakfast that has received mixed feedback from guests. Most guests find the breakfast delicious with some describing it as very tasty, rich and an excellent start to their day. Words like "excellent," "very good," and "delicious" are frequently used to describe the quality of the food. Common highlights include the typical local fare and the variety of options in the executive breakfast.
However, there are consistent mentions that the breakfast, although included in the room price, is somewhat limited in portion and variety. Some guests felt the breakfast was lacking in quantity, referring to it as simple or even scarce. There are also comments on the breakfast service being slow and the limited beverage options with only boxed juice available.
On the whole, guests appreciated having breakfast included in their stay, noting it as a friendly aspect of the service, though there is a desire for more variety and larger portions to better satisfy all guests.
Rooms
Orizaba Inn offers a hotel experience where cleanliness and comfort are notably prioritized. Guests frequently commend the rooms for being very clean and well-maintained with everything in working order. Many describe the rooms as beautiful and comfortable with some featuring lovely balcony views that enhance the stay.
However, there are consistent mentions of the rooms being quite small with comments about the limited space being a common theme. This compact nature can sometimes be a drawback for guests, especially when the rooms lack windows, which some feel makes them dark and less inviting. Despite this, the functionality of the rooms is not compromised; they are described as efficient with well-maintained facilities, though some improvements in storage, like additional drawers or clothes hangers, could be beneficial.
The hotel rooms are ideal for single use or short stays where the small size is less problematic. There are larger room options available which some guests felt were too spacious for solo travelers. The limited space is balanced by the overall satisfaction with the cleanliness and comfort provided.
In summary, Orizaba Inn delivers on its promise of a clean and comfortable stay, though the small room size may not be suitable for everyone's needs. The well-maintained facilities and pleasant room decor, along with friendly room service, make it a reliable choice for many travelers.
Beds
At Orizaba Inn, guests have shared mixed feedback specifically about the beds. On one hand, many visitors highlight the beds as very comfortable with several positive mentions of comfortable mattresses and pillows. The beds in the rooms are often described as large, contributing to an overall pleasant sleeping experience for some.
However, numerous reviews note significant issues with the beds. A considerable number of guests found the mattresses to be uncomfortably hard with some comparing them to stones. Reports of old and deteriorating mattresses were also frequent with some guests remarking that the mattresses need renovation. A few reviews mentioned that the beds were quite small, adding to the discomfort. Overall, while some guests enjoyed a comfortable night's sleep, others experienced significant discomfort due to the hardness and condition of the mattresses.
Cleanliness
Orizaba Inn frequently impresses guests with its cleanliness. Reviews consistently highlight clean and well-maintained rooms and facilities. Many guests describe the hotel as very clean with everything kept neat and tidy. The cleaning services are often praised for their efficiency and attention to detail, contributing to the hotel's spotless reputation. Several guests also compliment the hotel's location and overall appearance, noting that it enhances their experience. While a few reviews mention areas that could be improved, the general consensus is that Orizaba Inn maintains a high standard of cleanliness throughout.
Staff
The reviews for the staff at Orizaba Inn highlight their consistently positive, friendly and attentive nature. Guests frequently mention the staff's attentiveness and helpfulness with words like great personnel, kind and warm being used to describe their interactions. The reception staff, in particular, receives high praise for their excellent service and responsiveness to questions. This warm welcome sets a tone of customer satisfaction right from arrival, ensuring guests feel valued throughout their stay. While there's mention of an isolated incident of a less polite evening service, it's clear that overall, the treatment from the staff is characterized by friendliness and respect. The housekeeping staff also garners commendation for their helpfulness and efficiency, contributing to a clean and pleasant environment. These positive interactions align with the descriptions of excellent attention and support, showcasing a team dedicated to making every guest’s experience enjoyable and personable.
Wi-Fi
The Wi-Fi at Orizaba Inn generally receives favorable remarks from guests with many highlighting its excellent performance. Descriptions such as good internet, high-speed Wi-Fi and outstanding intensity are common. Several reviews point out that the internet worked well and even the TV functioned seamlessly. However, a few guests noted that Wi-Fi coverage in rooms could be improved, as the signal does not always reach reliably. Despite this, the overall quality of the internet service is appreciated by most visitors.
Parking
At the Orizaba Inn, parking options exist nearby, though reviews indicate a mixed experience. Guests appreciated the convenience of parking close to the hotel entrance with some parking facilities located around a block and a half away. The valet parking service received positive comments, particularly for ease of use and its complimentary nature.
However, several challenges were noted, such as limited parking capacity and tight spaces that made parking difficult. The lack of an onsite parking lot means guests have to rely on external garages, which can be inconvenient and require short walks. Moreover, unloading luggage in front of the hotel can be somewhat complicated due to these parking arrangements.
The parking staff's service received mixed feedback with some guests finding them less friendly and helpful. For a hassle-free stay, travelers might need to consider these points and plan accordingly for parking logistics.
No, Orizaba Inn doesn't have any pool.
No, a spa isn't available at Orizaba Inn.
No, Orizaba Inn doesn't allow dogs.
Yes, parking facilities are available at Orizaba Inn.