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Spa
AI-generatedKeo Hotel - Ovalle Casino Resort offers spa facilities, an outdoor swimming pool, and indoor pools. The onsite spa has couples treatment rooms, a sauna, a hot tub, and a steam room. Services include facials, body wraps, body scrubs, and body treatments.
Summary of reviews related to the 'Spa' category
Summarized by AI
Keo Hotel - Ovalle Casino Resort offers a range of spa facilities that have received mixed reviews from guests. The spa and gym are generally praised for being impeccable and very relaxing, contributing greatly to the tranquility of the place. Many guests found the spa to be a highlight of their stay, describing it as excellent, very nice and complete. The facilities, including the sauna and hydromassage, are noted to be very good and well-maintained.
However, there are some concerns regarding additional charges for spa access, which is not included in standard room rates and comes at an extra cost of ten thousand pesos per person. Some reviewers noted that the spa area can be cold and mentioned that certain amenities like the sauna and outdoor pool were not always operational. There are also reports of poor treatment from some spa staff and issues with the quality of towels.
Despite these drawbacks, many guests appreciated the possibility of combining a day at the spa with evening entertainment at the casino, finding it a unique and enjoyable experience. Improvements could be made to extend spa hours and ensure all facilities are properly operational and available for guest use.
However, there are some concerns regarding additional charges for spa access, which is not included in standard room rates and comes at an extra cost of ten thousand pesos per person. Some reviewers noted that the spa area can be cold and mentioned that certain amenities like the sauna and outdoor pool were not always operational. There are also reports of poor treatment from some spa staff and issues with the quality of towels.
Despite these drawbacks, many guests appreciated the possibility of combining a day at the spa with evening entertainment at the casino, finding it a unique and enjoyable experience. Improvements could be made to extend spa hours and ensure all facilities are properly operational and available for guest use.
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