Hotel Innsento - Health Campus Passau
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Summary of reviewsHotel Innsento - Health Campus Passau boasts a highly favorable reputation, underpinned by its strategic location, excellent dining options and exemplary staff service.
Its location is praised for striking a perfect balance between tranquility and accessibility, being just under 2 km from Passau's city center. Guests appreciate the proximity to essential amenities such as supermarkets and drugstores and the convenience for cyclists due to the nearby Danube cycle path. The peaceful surroundings, combined with easy access to Passau’s historical and cultural attractions, position it as a prime lodging choice for visitors eager to explore the city.
The breakfast experience at the hotel is similarly celebrated, characterized by a diverse and high-quality spread, including fresh products and various dietary options. Guests frequently describe the breakfast buffet as superb with staff maintaining a well-stocked selection throughout the dining hours. Despite occasional remarks about pricing and minor inconveniences like overcrowded dining rooms, the overall consensus is that the breakfast exceeds expectations.
Dinner at the hotel’s in-house restaurant garners high marks for its tasty and well-prepared meals. Diners appreciate the menu's freshness, reasonable pricing and the stylish setting of the restaurant. The quality of the dining service remains consistent, although some limitations in menu variety and early kitchen closing times were noted. Nevertheless, the dining experience leaves a positive impression on most guests.
Guests highlight the modern design, cleanliness and spaciousness of the hotel rooms. These well-furnished spaces, complete with modern amenities like air conditioning and balconies, contribute to a comfortable stay. Despite minor critiques such as hard mattresses or occasional musty smells, the rooms are consistently praised for their comfort and functionality, making them suitable for both short and extended stays.
Cleanliness across the hotel receives high praise with reviews commonly describing the rooms as immaculately clean and well-maintained. The diligent housekeeping team ensures that guests enjoy a hygienic environment, further enhanced by professional and friendly hotel staff.
The staff at Hotel Innsento are often highlighted for their exceptional friendliness and helpfulness. The reception team is particularly noted for their efficient service, ensuring smooth check-ins and check-outs. Overall, the staff's dedication to providing professional hospitality contributes significantly to the positive guest experience.
The WiFi experience is somewhat mixed with many guests finding the network connection strong and reliable, while others reported intermittent issues, particularly in certain areas of the hotel. Despite these setbacks, the free WiFi is generally seen as a convenient addition to the hotel’s amenities.
The modestly sized spa area, featuring saunas and other wellness facilities, is well-received by guests. The cleanliness and relaxing environment of the spa, in addition to a well-equipped fitness room, cater adequately to those seeking a wellness experience during their stay, despite minor drawbacks such as occasional closures and the need for advance bookings.
Parking options at the hotel receive a mixed response. While there are commendable features like a free parking lot and an underground garage with charging points, the high demand often leads to limited availability. Prior planning to secure a spot is recommended.
For families, Hotel Innsento is particularly appealing. The spacious family rooms and suites, contemporary design and friendly staff create a welcoming atmosphere for both children and adults. Pet owners also find the hotel accommodating, adding to its family-friendly appeal.
Overall, Hotel Innsento - Health Campus Passau stands out as a well-rounded lodging choice, offering excellent amenities, attentive service and a convenient location for exploring Passau.
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Its location is praised for striking a perfect balance between tranquility and accessibility, being just under 2 km from Passau's city center. Guests appreciate the proximity to essential amenities such as supermarkets and drugstores and the convenience for cyclists due to the nearby Danube cycle path. The peaceful surroundings, combined with easy access to Passau’s historical and cultural attractions, position it as a prime lodging choice for visitors eager to explore the city.
The breakfast experience at the hotel is similarly celebrated, characterized by a diverse and high-quality spread, including fresh products and various dietary options. Guests frequently describe the breakfast buffet as superb with staff maintaining a well-stocked selection throughout the dining hours. Despite occasional remarks about pricing and minor inconveniences like overcrowded dining rooms, the overall consensus is that the breakfast exceeds expectations.
Dinner at the hotel’s in-house restaurant garners high marks for its tasty and well-prepared meals. Diners appreciate the menu's freshness, reasonable pricing and the stylish setting of the restaurant. The quality of the dining service remains consistent, although some limitations in menu variety and early kitchen closing times were noted. Nevertheless, the dining experience leaves a positive impression on most guests.
Guests highlight the modern design, cleanliness and spaciousness of the hotel rooms. These well-furnished spaces, complete with modern amenities like air conditioning and balconies, contribute to a comfortable stay. Despite minor critiques such as hard mattresses or occasional musty smells, the rooms are consistently praised for their comfort and functionality, making them suitable for both short and extended stays.
Cleanliness across the hotel receives high praise with reviews commonly describing the rooms as immaculately clean and well-maintained. The diligent housekeeping team ensures that guests enjoy a hygienic environment, further enhanced by professional and friendly hotel staff.
The staff at Hotel Innsento are often highlighted for their exceptional friendliness and helpfulness. The reception team is particularly noted for their efficient service, ensuring smooth check-ins and check-outs. Overall, the staff's dedication to providing professional hospitality contributes significantly to the positive guest experience.
The WiFi experience is somewhat mixed with many guests finding the network connection strong and reliable, while others reported intermittent issues, particularly in certain areas of the hotel. Despite these setbacks, the free WiFi is generally seen as a convenient addition to the hotel’s amenities.
The modestly sized spa area, featuring saunas and other wellness facilities, is well-received by guests. The cleanliness and relaxing environment of the spa, in addition to a well-equipped fitness room, cater adequately to those seeking a wellness experience during their stay, despite minor drawbacks such as occasional closures and the need for advance bookings.
Parking options at the hotel receive a mixed response. While there are commendable features like a free parking lot and an underground garage with charging points, the high demand often leads to limited availability. Prior planning to secure a spot is recommended.
For families, Hotel Innsento is particularly appealing. The spacious family rooms and suites, contemporary design and friendly staff create a welcoming atmosphere for both children and adults. Pet owners also find the hotel accommodating, adding to its family-friendly appeal.
Overall, Hotel Innsento - Health Campus Passau stands out as a well-rounded lodging choice, offering excellent amenities, attentive service and a convenient location for exploring Passau.
Family Friendly Hotel
This hotel offers modern comforts and wellness amenities suitable for families. It is considered a luxury option with amenities that cater to health and relaxation.
Dog Friendly Hotel
This hotel is a haven for dog owners, welcoming pets and accommodating dogs in rooms for a nightly fee. The hotel maintains a dog-friendly atmosphere, allowing dogs in most areas.
Hotel with Parking
This hotel offers comprehensive private parking options, including an underground garage and outdoor parking spaces. Electric vehicle charging facilities are also available, with fees ranging from €5.00 to €15.00 per 24 hours depending on the parking type.
Hotel for Yoga
Being part of a 'Health Campus' suggests a focus on health and wellness, potentially including fitness activities like yoga. It may offer a more structured approach to wellness with access to health professionals.
Hotel near Golf Courses
Hotel for Honeymoon
Hotel with Spa
Romantic Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
Guest Reviews
The location of 'Hotel Innsento - Health Campus Passau' is largely praised for its convenience and accessibility. It stands just under 2 km from the city center, making it ideal for a leisurely walk or a short bus ride with a bus stop located right in front of the hotel. Many guests appreciated the peaceful, quiet surroundings, perfect for those who enjoy scenic walks, especially along the River Inn.
The hotel also benefits from being situated close to essential amenities such as supermarkets and drugstores, which are just next door. This setting is particularly favorable for cyclists with the Danube cycle path nearby and excellent bicycle storage options available.
Despite being slightly outside the old town and away from the hustle and bustle, the hotel's central location allows easy access to Passau's historical and cultural attractions, often within a 15 to 20-minute walk. Guests highlighted the ease of exploring the beautiful old town and other sights on foot, appreciating the balance between tranquility and proximity to the vibrant city life.
Moreover, the proximity to major transport routes, including the highway, makes it a convenient stopover for travelers. The combination of great location, excellent public transport connections and nearby amenities positions Hotel Innsento as a highly favorable option for visitors looking to explore Passau comfortably.
The breakfast experience at Hotel Innsento - Health Campus Passau has garnered predominantly positive feedback from guests. The breakfast is frequently described as very good, excellent and even superb, characterized by a wide variety and high quality. Guests have appreciated the extensive breakfast buffet which often includes fresh products, making it an abundant and diverse feast. There are mentions of rich and delicious food with options catering to all tastes, including vegan and vegetarian choices, fresh fruit, various pastries, freshly squeezed juices and even homemade items like chocolate spread and waffles.
Many reviewers highlighted the efficient replenishment of the buffet, ensuring that items are available throughout breakfast hours. Several also mentioned the friendly and attentive staff contributing positively to the breakfast experience. Some unique features that stood out include the possibility to spontaneously have breakfast throughout the day and the option to enjoy breakfast on the terrace, contributing to a pleasant ambiance.
However, not all feedback was positive. A few guests noted that the breakfast could be expensive with some dissatisfaction regarding the lack of variety, overcrowded breakfast rooms and issues like inadequate seating and long lines at coffee machines. Additionally, on rare occasions, food quality was mentioned as inconsistent with complaints about cold and less fresh items.
Overall, the breakfast at Hotel Innsento - Health Campus Passau is consistently praised for its variety, quality and freshness, frequently exceeding guest expectations and contributing to a positive start to the day.
At Hotel Innsento - Health Campus Passau, diners have found a lot to appreciate about the hotel's restaurant offerings. The cuisine receives consistently high praise with guests frequently describing their dinner experiences as very good, tasty and even excellent. Diners enjoyed the menu's freshness, the quality of the food and the overall delicious preparation of dishes. The restaurant, often referred to for its stylish setting, also garners recommendations for its reasonable prices and commendable service.
Meals extend beyond just dinner; the breakfast offerings have equally impressed with a variety of fresh selections, making the morning dining experience top-notch. The restaurant's timely service and the ability to cater to guests' needs, even after regular hours, further enhance its appeal.
While the dinner options are generally well-received, some guests have noted limitations in the menu's variety on certain days and the early closing time of the kitchen has been a minor inconvenience for a few. Despite these occasional drawbacks, most reviews affirm that the dining experience at the hotel is more than satisfactory.
Whether enjoying a meal at the stylish in-house "Kapuziner" restaurant or reveling in the added convenience of being able to dine on-site, guests frequently left with positive impressions and hearty recommendations. Overall, Hotel Innsento's dining options contribute significantly to its appeal as a desirable lodging option in Passau.
The rooms at Hotel Innsento - Health Campus Passau have received widespread appreciation from guests for their modern design and cleanliness. Many have highlighted the spacious nature of the rooms, mentioning that they are well-furnished with stylish and elegant decor. The large bathrooms and functional setup, including amenities like air conditioning, balconies and large TVs, have added to guests' comfort.
Comfort seems to be a recurring theme with guests noting the rooms' cozy beds and soundproofing. The junior suites have been particularly praised for their additional bathrooms and luxurious feel. Moreover, the hotel rooms are kept in impeccable condition, often described as spotlessly clean, neat and tidy. Despite some rooms being reported as dark or small, the overall sentiment is positive with the room size often sufficient for short stays.
Guests also enjoyed modern conveniences such as rainwater showers and ample power outlets. The hotel's modern aesthetics, combined with functional elements, cater well to both short and extended stays. Some rooms offer pleasant views of the city or the surrounding areas, enhancing the overall experience. The hotel's location, in close proximity to amenities like a bakery and an Edeka store, further adds to its appeal.
Though some reviews mentioned minor drawbacks like hard mattresses, musty smells in basement rooms and occasional delays in room readiness, the general consensus appreciates the quality and comfort provided. This blend of modernity, functionality and cleanliness makes the hotel a very attractive option for visitors.
The reviews for the beds at Hotel Innsento - Health Campus Passau are overwhelmingly positive, emphasizing comfort and size. Descriptions highlight the beds as being very large, often termed as "huge" or "giant," ensuring ample space for a restful night. Guests frequently mentioned the comfort of the beds with terms like "super comfortable," "extremely comfortable," and "spacious and comfortable" commonly appearing. The mattresses also received praise for their quality, often described as "very good" or "top-notch," contributing to guests enjoying a good night's sleep. Additionally, many reviews mentioned the cleanliness of the beds, adding to the overall pleasant experience.
However, a minority of reviews did note that some guests found the beds to be on the harder side, indicating that while the majority enjoyed their sleep experience, preferences for bed firmness varied. Despite this, the consensus remains largely positive regarding the hotel's bedding, making Hotel Innsento a reliable choice for those prioritizing comfort during their stay.
Hotel Innsento - Health Campus Passau consistently impresses with its high standards of cleanliness. Guest reviews reveal a pattern of spotless rooms and meticulous housekeeping, making it a comfortable choice for travelers. Words like "super clean," "immaculately clean," and "well-maintained" frequently describe the hotel's condition. The modern, functional rooms are praised for their hygiene with comments on fresh linens, tidy surroundings and clean bathrooms. Warm, comfortable beds add to the overall pleasant experience.
Despite a few mentions of minor cleaning oversights, such as dusty corners or an occasional dirty balcony, the general consensus remains overwhelmingly positive about the hotel's cleanliness. Staff professionalism and friendliness further enhance the stay, ensuring that guests feel well cared for in a clean, welcoming environment. The hotel’s modern decor and good value for money also receive admiration with particular appreciation for its practical and spacious rooms.
While some guests noted that the bathrooms could be slightly more spacious and a few experienced problems with noise, these issues seem to be the exception rather than the rule. Overall, Hotel Innsento stands out for its thorough cleaning regimen, pleasant ambiance and commitment to guest satisfaction.
The reviews for 'Hotel Innsento - Health Campus Passau' overwhelmingly highlight the exceptional friendliness and helpfulness of the staff. Guests consistently describe the employees as welcoming, accommodating and attentive. The reception staff, in particular, receives frequent praise for their warm and efficient service, often ensuring a smooth check-in and check-out process. Notably, multiple reviews commend the young and dedicated team for their dedication and professional hospitality.
Despite a few instances of the staff being overwhelmed, especially during peak times, the overall service remains commendable. The restaurant and breakfast staff are also recognized for their polite and courteous behavior, contributing to a positive dining experience. While there have been occasional mentions of understaffing and instances of rudeness, these are exceptions rather than the norm.
Overall, the hotel's personnel seem to embody a high standard of service, enhancing the overall guest experience with their consistent friendliness and willingness to assist.
Hotel Innsento - Health Campus Passau offers a varied Wi-Fi experience, heavily dependent on room location and overall network load. Many guests praised the strong Wi-Fi signal, noting that it was fast, reliable and worked well throughout the hotel, including in the rooms and lobby. The convenience of free Wi-Fi was appreciated by numerous visitors and some found it particularly efficient and stable.
However, other guests encountered issues, such as weak or intermittent connections and difficulty accessing the network in certain areas like the third floor or specific rooms with mobile data reception also reported to be limited. There were mentions of the network struggling at the end of hallways and complaints about the Wi-Fi cutting out multiple times.
Moreover, the television channels were limited without a reliable Wi-Fi connection, which was a point of concern for some travelers. The 24-hour reception, while only indirectly related to the internet service, was a notable highlight, providing continuous support for guests.
Hotel Innsento in Passau offers a moderately sized but inviting spa area that receives praise for various wellness features. Guests found the saunas to be particularly enjoyable, describing them as great, clean and very relaxing. The sauna area, although small, is equipped with a range of facilities including an infrared cabin and offers free usage inclusive of sauna towels. The fitness room is well-equipped and accessible from early morning to late evening, adding to the convenience.
Despite some issues like occasional closures and the need to book in advance, the overall impression of the spa is positive. Cleanliness, spaciousness and functionality were noted, contributing to a comfortable ambiance. Some guests mentioned minor drawbacks such as the sauna's location in a basement without windows and equipment sometimes being out of order. However, the wellness offerings, including massages and other treatments, were appreciated by many. For those looking for a satisfying wellness experience with a relaxed vibe, Hotel Innsento’s facilities largely meet expectations.
Hotel Innsento in Passau offers a combination of complimentary and paid parking options, which elicits a mixed response from guests. Many appreciated the availability and good parking options, including free spaces in front of the hotel and a large parking lot outside the hotel, although these can fill up quickly. The convenience of an underground garage is noted, albeit with a fee ranging from €5 to €10 per night. The garage was particularly useful for securely storing bikes and charging electric vehicles.
However, the availability can be an issue, especially in the evenings when the limited parking spaces are often occupied. Guests often recommend reserving a parking space in advance due to the high demand and the tendency for spots to fill up fast. The tightness of some parking spaces, both outdoors and in the underground garage, was occasionally mentioned. Despite these challenges, alternative parking options, like a nearby Park and Ride lot charging a small fee, provide valuable backup solutions.
In summary, while parking at Hotel Innsento includes convenient options and reasonable fees, the limited number of spaces may require prior planning and quick action to secure a spot.
Hotel Innsento - Health Campus Passau is highly recommended for families seeking a welcoming and accommodating environment. Numerous reviews highlight the hotel’s family-friendly atmosphere, making it an ideal choice for short stays, city tours in Passau and even overnight stops. Many guests appreciated the spacious and contemporary design of the family rooms, which are well-suited for larger families, ensuring comfort and functionality.
The hotel is described as offering great value with repeat recommendations from those who have stayed. Guests particularly cherished the family suite options, noting that these rooms exceeded expectations in terms of modernity and furnishings. The presence of convenient amenities, such as a restaurant and nearby shops, adds to the hotel’s appeal for families, making everyday needs and dining easily accessible.
The staff receives high praise for their friendliness and attentiveness, going out of their way to make younger guests feel special. Kids reportedly loved their time at the hotel, enjoying the activities provided for them. Pet owners also found the hotel very accommodating, adding a pet-friendly note to its family-oriented nature.
Overall, Hotel Innsento is described as a calm and relaxing place for a family visit with a friendly location and great facilities that cater to all, including those on a bike tour or a girls' weekend. The positive experiences shared by past guests make this hotel a highly recommended choice for anyone traveling with family.
Hotel Innsento - Health Campus Passau receives positive feedback for its accessibility features, making it a viable option for guests with disabilities. Located conveniently with easy access from the highway, the hotel offers impressive amenities tailored for mobility needs. Key features include step-free entrances, easy-to-use ramps and direct elevator access to all floors, which many guests found particularly beneficial.
The hotel offers rooms designed with accessibility in mind, featuring wide double beds, spacious bathrooms and broad doorways. An elevator to the underground parking enhances convenience for wheelchair users and the accessible facilities, including a sauna with reservations for the disabled, further cater to guests' needs.
However, some areas could use improvement. A few guests noted that rooms might not be suitable for rollators and limited turning space in the parking area was mentioned. Despite this, overall accessibility is commendable with a bus stop right outside the hotel and easy access to the city.
The modern facilities and residential relaxation areas, including balconies with great views, add to the comfort. While the staff could improve on providing detailed information during check-in, the hotel's accessible location and thoughtful amenities make it a practical choice for guests with physical disabilities.
Hotel Innsento - Health Campus Passau offers a charming setting for honeymooners. Surrounded by romantic fortresses and captivating natural beauty, its quiet atmosphere enhances the romantic vibe. The hotel is lauded for its exceptional cleanliness and top-notch customer service. For those seeking honeymoon suites, this hotel is highly recommended. As a special touch on Valentine's Day, the hotel features a complimentary minibar stocked with a variety of drinks. While reaching the hotel may take around 40 minutes, it is recognized as a premier destination for honeymooners looking for a serene and intimate retreat.
Hotel Innsento - Health Campus in Passau offers an inviting atmosphere ideal for couples seeking a romantic escape. The hotel is celebrated for its beautiful and modern accommodations, where excellent rooms and clean spaces create an appealing stay. Guests particularly enjoy the romantic setup, enhanced by lovely balconies with views of the Passau Cathedral and opportunities for peaceful, cozy cuddling in the huge beds. The proximity to the city center, combined with the romantic walks along the Inn River, provides a perfect setting for a memorable getaway. The romantic ambiance is complemented by special touches, such as turndown service on Valentine's night, making it an excellent choice for a serene and intimate experience.
Hotel Innsento - Health Campus Passau shines as a haven for dog owners. The hotel welcomes pets, accommodating dogs in rooms with a nightly fee of €10. Guests consistently note the dog-friendly atmosphere with dogs allowed in most areas of the hotel except the restaurant, where pet owners can opt to eat in the lobby or on the terrace. The hotel's location, near charming parks and the Danube, is optimal for dog walking and ensures a pleasant stay for both pets and their owners. The abundance of dog-friendly amenities and services makes it a perfect choice for those planning to explore Passau with their furry friends.
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Location
The hotel also benefits from being situated close to essential amenities such as supermarkets and drugstores, which are just next door. This setting is particularly favorable for cyclists with the Danube cycle path nearby and excellent bicycle storage options available.
Despite being slightly outside the old town and away from the hustle and bustle, the hotel's central location allows easy access to Passau's historical and cultural attractions, often within a 15 to 20-minute walk. Guests highlighted the ease of exploring the beautiful old town and other sights on foot, appreciating the balance between tranquility and proximity to the vibrant city life.
Moreover, the proximity to major transport routes, including the highway, makes it a convenient stopover for travelers. The combination of great location, excellent public transport connections and nearby amenities positions Hotel Innsento as a highly favorable option for visitors looking to explore Passau comfortably.
Breakfast
Many reviewers highlighted the efficient replenishment of the buffet, ensuring that items are available throughout breakfast hours. Several also mentioned the friendly and attentive staff contributing positively to the breakfast experience. Some unique features that stood out include the possibility to spontaneously have breakfast throughout the day and the option to enjoy breakfast on the terrace, contributing to a pleasant ambiance.
However, not all feedback was positive. A few guests noted that the breakfast could be expensive with some dissatisfaction regarding the lack of variety, overcrowded breakfast rooms and issues like inadequate seating and long lines at coffee machines. Additionally, on rare occasions, food quality was mentioned as inconsistent with complaints about cold and less fresh items.
Overall, the breakfast at Hotel Innsento - Health Campus Passau is consistently praised for its variety, quality and freshness, frequently exceeding guest expectations and contributing to a positive start to the day.
Dinner
Meals extend beyond just dinner; the breakfast offerings have equally impressed with a variety of fresh selections, making the morning dining experience top-notch. The restaurant's timely service and the ability to cater to guests' needs, even after regular hours, further enhance its appeal.
While the dinner options are generally well-received, some guests have noted limitations in the menu's variety on certain days and the early closing time of the kitchen has been a minor inconvenience for a few. Despite these occasional drawbacks, most reviews affirm that the dining experience at the hotel is more than satisfactory.
Whether enjoying a meal at the stylish in-house "Kapuziner" restaurant or reveling in the added convenience of being able to dine on-site, guests frequently left with positive impressions and hearty recommendations. Overall, Hotel Innsento's dining options contribute significantly to its appeal as a desirable lodging option in Passau.
Rooms
Comfort seems to be a recurring theme with guests noting the rooms' cozy beds and soundproofing. The junior suites have been particularly praised for their additional bathrooms and luxurious feel. Moreover, the hotel rooms are kept in impeccable condition, often described as spotlessly clean, neat and tidy. Despite some rooms being reported as dark or small, the overall sentiment is positive with the room size often sufficient for short stays.
Guests also enjoyed modern conveniences such as rainwater showers and ample power outlets. The hotel's modern aesthetics, combined with functional elements, cater well to both short and extended stays. Some rooms offer pleasant views of the city or the surrounding areas, enhancing the overall experience. The hotel's location, in close proximity to amenities like a bakery and an Edeka store, further adds to its appeal.
Though some reviews mentioned minor drawbacks like hard mattresses, musty smells in basement rooms and occasional delays in room readiness, the general consensus appreciates the quality and comfort provided. This blend of modernity, functionality and cleanliness makes the hotel a very attractive option for visitors.
Beds
However, a minority of reviews did note that some guests found the beds to be on the harder side, indicating that while the majority enjoyed their sleep experience, preferences for bed firmness varied. Despite this, the consensus remains largely positive regarding the hotel's bedding, making Hotel Innsento a reliable choice for those prioritizing comfort during their stay.
Cleanliness
Despite a few mentions of minor cleaning oversights, such as dusty corners or an occasional dirty balcony, the general consensus remains overwhelmingly positive about the hotel's cleanliness. Staff professionalism and friendliness further enhance the stay, ensuring that guests feel well cared for in a clean, welcoming environment. The hotel’s modern decor and good value for money also receive admiration with particular appreciation for its practical and spacious rooms.
While some guests noted that the bathrooms could be slightly more spacious and a few experienced problems with noise, these issues seem to be the exception rather than the rule. Overall, Hotel Innsento stands out for its thorough cleaning regimen, pleasant ambiance and commitment to guest satisfaction.
Staff
Despite a few instances of the staff being overwhelmed, especially during peak times, the overall service remains commendable. The restaurant and breakfast staff are also recognized for their polite and courteous behavior, contributing to a positive dining experience. While there have been occasional mentions of understaffing and instances of rudeness, these are exceptions rather than the norm.
Overall, the hotel's personnel seem to embody a high standard of service, enhancing the overall guest experience with their consistent friendliness and willingness to assist.
Wi-Fi
However, other guests encountered issues, such as weak or intermittent connections and difficulty accessing the network in certain areas like the third floor or specific rooms with mobile data reception also reported to be limited. There were mentions of the network struggling at the end of hallways and complaints about the Wi-Fi cutting out multiple times.
Moreover, the television channels were limited without a reliable Wi-Fi connection, which was a point of concern for some travelers. The 24-hour reception, while only indirectly related to the internet service, was a notable highlight, providing continuous support for guests.
Spa
Despite some issues like occasional closures and the need to book in advance, the overall impression of the spa is positive. Cleanliness, spaciousness and functionality were noted, contributing to a comfortable ambiance. Some guests mentioned minor drawbacks such as the sauna's location in a basement without windows and equipment sometimes being out of order. However, the wellness offerings, including massages and other treatments, were appreciated by many. For those looking for a satisfying wellness experience with a relaxed vibe, Hotel Innsento’s facilities largely meet expectations.
Parking
However, the availability can be an issue, especially in the evenings when the limited parking spaces are often occupied. Guests often recommend reserving a parking space in advance due to the high demand and the tendency for spots to fill up fast. The tightness of some parking spaces, both outdoors and in the underground garage, was occasionally mentioned. Despite these challenges, alternative parking options, like a nearby Park and Ride lot charging a small fee, provide valuable backup solutions.
In summary, while parking at Hotel Innsento includes convenient options and reasonable fees, the limited number of spaces may require prior planning and quick action to secure a spot.
Family
The hotel is described as offering great value with repeat recommendations from those who have stayed. Guests particularly cherished the family suite options, noting that these rooms exceeded expectations in terms of modernity and furnishings. The presence of convenient amenities, such as a restaurant and nearby shops, adds to the hotel’s appeal for families, making everyday needs and dining easily accessible.
The staff receives high praise for their friendliness and attentiveness, going out of their way to make younger guests feel special. Kids reportedly loved their time at the hotel, enjoying the activities provided for them. Pet owners also found the hotel very accommodating, adding a pet-friendly note to its family-oriented nature.
Overall, Hotel Innsento is described as a calm and relaxing place for a family visit with a friendly location and great facilities that cater to all, including those on a bike tour or a girls' weekend. The positive experiences shared by past guests make this hotel a highly recommended choice for anyone traveling with family.
Accessible
The hotel offers rooms designed with accessibility in mind, featuring wide double beds, spacious bathrooms and broad doorways. An elevator to the underground parking enhances convenience for wheelchair users and the accessible facilities, including a sauna with reservations for the disabled, further cater to guests' needs.
However, some areas could use improvement. A few guests noted that rooms might not be suitable for rollators and limited turning space in the parking area was mentioned. Despite this, overall accessibility is commendable with a bus stop right outside the hotel and easy access to the city.
The modern facilities and residential relaxation areas, including balconies with great views, add to the comfort. While the staff could improve on providing detailed information during check-in, the hotel's accessible location and thoughtful amenities make it a practical choice for guests with physical disabilities.
Honeymoon
Romantic
Dog Friendly
No, Hotel Innsento - Health Campus Passau doesn't have any pool.
Yes, a spa is available at Hotel Innsento - Health Campus Passau.
Yes, Hotel Innsento - Health Campus Passau welcomes dogs.
Yes, parking facilities are available at Hotel Innsento - Health Campus Passau.
Yes, Hotel Innsento - Health Campus Passau has a gym.
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