Hotel Casa Encantada
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Summary of reviewsHotel Casa Encantada in Penedo is highly praised for its charming and convenient location, nestled in the city center. This prime spot allows for easy exploration of downtown without the need for a vehicle, bringing the vibrant urban life, shops, restaurants and attractions within a short walking distance. The tranquility of the setting, despite its centrality, offers a peaceful retreat with minimal hassle.
Guests consistently commend the hotel's breakfast, describing it as delicious, abundant and varied with an assortment of options including cakes, breads, fruits and local specialties like tapioca and waffles. The excellent coffee and fresh juices, along with a cozy ambiance and attentive staff, enhance the breakfast experience, which many adore. Though some suggest improving the availability of healthier choices and better food protection, the overall consensus is that the breakfast is a satisfying highlight.
The rooms at Hotel Casa Encantada are noted for their cleanliness, comfort and charming aesthetic touches, such as balconies and pleasant decorations. Guests appreciate the cozy bed linens, functional amenities and the well-organized interiors. While a few reviews mention issues with room size, outdated facilities and occasional maintenance problems, most visitors find the accommodations decent and comfortable. The presence of clean, well-maintained facilities contributes significantly to the positive experience.
Cleanliness is a consistent strong point with guests repeatedly praising the immaculate condition of the rooms and public areas. The overall environment of the hotel is described as clean and fresh with high housekeeping standards. Although some isolated incidents of mold and insufficient cleaning were mentioned, the general feedback aligns with expectations of a well-kept establishment.
The exceptional staff at Hotel Casa Encantada receive widespread acclaim for their friendliness, attentiveness and professionalism. Guests frequently highlight the excellent customer service provided across various services including reception, housekeeping and breakfast. The staff’s dedication and genuine concern for guests' comfort significantly enhance the overall experience.
While the Wi-Fi service is a mixed aspect with some guests reporting inconsistent or weak internet connections, the friendly demeanor of the staff often mitigates this frustration.
The hotel’s outdoor pool area is an appealing feature, noted for its beauty, spaciousness and clean, well-maintained surroundings. The ample seating and serene ambiance make it a delightful spot for relaxation. Despite occasional feedback about maintenance needs, the pool area remains a key attraction.
Parking facilities are valued for being free, private and secure, although limited space during peak times can be challenging. The availability of a garage and accessible parking adds to the convenience.
Pets are welcome at Hotel Casa Encantada, making it a pet-friendly option for travelers. While additional fees for pets and a lack of specific pet amenities were mentioned, the overall policy remains a positive aspect.
In conclusion, Hotel Casa Encantada offers a welcoming and enjoyable stay with a prime location, commendable cleanliness, excellent breakfast and exceptional staff. While there are areas for improvement, the overall experience is highly valued by many guests.
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Guests consistently commend the hotel's breakfast, describing it as delicious, abundant and varied with an assortment of options including cakes, breads, fruits and local specialties like tapioca and waffles. The excellent coffee and fresh juices, along with a cozy ambiance and attentive staff, enhance the breakfast experience, which many adore. Though some suggest improving the availability of healthier choices and better food protection, the overall consensus is that the breakfast is a satisfying highlight.
The rooms at Hotel Casa Encantada are noted for their cleanliness, comfort and charming aesthetic touches, such as balconies and pleasant decorations. Guests appreciate the cozy bed linens, functional amenities and the well-organized interiors. While a few reviews mention issues with room size, outdated facilities and occasional maintenance problems, most visitors find the accommodations decent and comfortable. The presence of clean, well-maintained facilities contributes significantly to the positive experience.
Cleanliness is a consistent strong point with guests repeatedly praising the immaculate condition of the rooms and public areas. The overall environment of the hotel is described as clean and fresh with high housekeeping standards. Although some isolated incidents of mold and insufficient cleaning were mentioned, the general feedback aligns with expectations of a well-kept establishment.
The exceptional staff at Hotel Casa Encantada receive widespread acclaim for their friendliness, attentiveness and professionalism. Guests frequently highlight the excellent customer service provided across various services including reception, housekeeping and breakfast. The staff’s dedication and genuine concern for guests' comfort significantly enhance the overall experience.
While the Wi-Fi service is a mixed aspect with some guests reporting inconsistent or weak internet connections, the friendly demeanor of the staff often mitigates this frustration.
The hotel’s outdoor pool area is an appealing feature, noted for its beauty, spaciousness and clean, well-maintained surroundings. The ample seating and serene ambiance make it a delightful spot for relaxation. Despite occasional feedback about maintenance needs, the pool area remains a key attraction.
Parking facilities are valued for being free, private and secure, although limited space during peak times can be challenging. The availability of a garage and accessible parking adds to the convenience.
Pets are welcome at Hotel Casa Encantada, making it a pet-friendly option for travelers. While additional fees for pets and a lack of specific pet amenities were mentioned, the overall policy remains a positive aspect.
In conclusion, Hotel Casa Encantada offers a welcoming and enjoyable stay with a prime location, commendable cleanliness, excellent breakfast and exceptional staff. While there are areas for improvement, the overall experience is highly valued by many guests.
Dog Friendly Inn
This hotel is recognized as pet-friendly and provides a pleasant atmosphere for guests. It offers a combination of comfort and convenience for travelers with dogs.
Inn with Swimming Pool
This hotel features a swimming pool, a hot tub, and river views. It also offers colonial-style accommodations.
Outdoor Pool
Inn with Parking
Inn where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
Yes, to all guests
Show more...Yes, to all guests
Inn with Outdoor Pool
Guest Reviews
Hotel Casa Encantada in Penedo boasts an enviable location that delights its visitors. Nestled right in the heart of the city, the hotel makes it exceptionally convenient for guests to explore the downtown area without the need for a car. The proximity to the city center, shops, restaurants and main attractions is repeatedly praised, making walking a preferred mode of transportation for many visitors. The hotel's centrality not only facilitates easy access to Penedo's tourist spots but also ensures guests can enjoy the vibrant urban life and local amenities with minimal hassle. The location's tranquility, despite being close to downtown, is another noted advantage, offering a peaceful retreat while still being connected to the city's lively atmosphere. Overall, the consistent acclaim for its prime location underscores its appeal for those looking to immerse themselves fully in Penedo's offerings.
Hotel Casa Encantada has received widespread commendation for its breakfast offerings, consistently praised by guests for being delicious, abundant and varied. The breakfast service is well-organized, frequently replenished and includes a broad assortment of options such as cakes, breads, fruits and local specialties like tapioca and waffles. Additional highlights include excellent coffee and fresh juices, as well as a pleasant and cozy ambiance which adds to the overall breakfast experience.
Several reviews noted the breakfast as the best part of their stay, describing it as amazing, perfect and even impeccable. Guests appreciated the generous portions and the variety provided, often mentioning the diversity of choices available each morning. The favorable remarks also extend to the attentive and polite staff who ensure the dining area remains well-stocked and clean.
On the flip side, there are a few criticisms. Some reviewers mentioned a lack of options for healthier choices such as whole wheat bread and natural juices. Occasional remarks were made about the limited variety in cold cuts and fruits. There were also comments about breakfast being basic or lacking in certain aspects with some guests preferring more diverse or higher-quality options. Issues such as the presence of bees and flies and the need for better food protection were also noted by a minority of guests.
Despite these minor drawbacks, the general consensus portrays Hotel Casa Encantada as offering a worthwhile and satisfying breakfast experience, contributing to its excellent cost-benefit ratio and helping to make the stay enjoyable for many guests.
Hotel Casa Encantada offers a dining experience that is generally appreciated by guests with several positive remarks highlighting the good breakfast and excellent service. The location of the hotel is considered ideal, situated right in the center of Penedo, making it convenient for guests to explore local bars, restaurants and shops without needing a car. The breakfast gets consistent praise for its variety and quality with notable mentions of the wonderful team at the café who are extremely attentive and kind.
However, there are suggestions for improvement. Some guests expressed a desire for more variety in cold cuts during breakfast and the option to have meals onsite, as leaving the pool area to dine off-site was seen as inconvenient. Despite these minor issues, the overall dining experience is well-regarded, characterized by kind staff and a strategic location amidst the hustle and bustle of the city's dining scene.
Hotel Casa Encantada offers a range of rooms that balance cleanliness and comfort with several guests noting the rooms as clean, comfortable and well-organized. Some rooms are also spacious, making them suitable for families. Aesthetic touches such as balconies, lovely decorations and a pleasant atmosphere add to the overall charm. Guests appreciated the cozy bed linens and the presence of amenities like air conditioning and functional furniture.
Nonetheless, some guests experienced issues with room size and outdated facilities. Quite a few rooms were described as cramped, dark and in need of renovation, affecting overall comfort. Specific complaints involved poor lighting, musty smells and limited power outlets. Problems with room maintenance, such as non-functioning air conditioning and insufficient shower pressure, were also noted. There were reports about poor sound insulation and a lack of thorough cleaning in some instances.
While the rooms close to the pool provide a relaxing vista and are particularly attractive, the pricing for some rooms was deemed high considering the occasional maintenance and cleanliness issues. Despite these drawbacks, the hotel's prime location, close to key attractions yet tranquil, was frequently praised. Clean, comfortable bed linens, well-organized interiors and functional amenities are consistent positives, creating an overall decent accommodation experience with room for improvement.
Hotel Casa Encantada offers a mixed bedding experience according to guest reviews. Many guests have found the beds to be comfortable, often highlighting them as soft, very comfortable and even wonderful. There are mentions of comfortable beds being paired with efficient air conditioning, making for a pleasant stay. Some beds and mattresses have been noted to be very clean and families have appreciated the comfortable beds for four people. The presence of orthopedic mattresses and firm single beds also adds a positive note.
However, a significant number of reviewers reported discomfort with the beds. Many guests found the mattresses hard, old and noisy. Some highlighted issues with beds being too soft or having worn-out linens. Complaints about uncomfortable, noisy and small single beds were frequent. There were also remarks about the beds having uneven mattresses and the springs being felt. Lastly, the condition of the bed linens, described as worn out by several guests, along with blankets that were sometimes dirty, also detracted from the overall bedding experience.
In summary, while some guests have praised the comfort and cleanliness of the beds at Hotel Casa Encantada, others have experienced discomfort due to old and noisy mattresses, worn linens and varying firmness levels.
Hotel Casa Encantada in its many reviews emphasizes a strong commitment to cleanliness with many guests highlighting the immaculate condition of their rooms. Phrases such as clean, super clean and perfectly clean repeatedly appear, reflecting a general satisfaction with the hotel’s housekeeping standards. Several reviewers noted the hotel facilities, including the pool and common areas, as being very clean and well-maintained.
Guests frequently described the rooms as clean and organized with bed linens and towels often praised for their freshness. The overall environment of the hotel is described as clean and comfortable, enhancing the welcoming atmosphere.
However, there are mentions of inconsistencies and areas for improvement. Some guests encountered rooms that needed more thorough cleaning and occasional mold issues. Bathroom cleanliness also surfaced as an area needing attention with specific mentions of mold, dust and infrequent replacements of cleaning materials.
Despite these occasional lapses, the majority of feedback speaks to a high standard of cleanliness that aligns well with the expectations of most visitors, making Hotel Casa Encantada a generally reliable and clean choice for travelers.
Hotel Casa Encantada consistently receives high praise for its exceptional staff, who are frequently described as attentive, friendly, polite and helpful. Guests appreciate the team's diligence and dedication with many reviews highlighting the excellent customer service and impeccable attention given by all employees. The reception staff is particularly noted for their welcoming demeanor, making arrivals and check-ins smooth and pleasant. The hotel's service is characterized by its professionalism, efficiency and the genuine concern staff show for guests' comfort and needs. Whether it’s the front desk, housekeeping or breakfast service, the consensus is clear: the staff at Hotel Casa Encantada go above and beyond to ensure a memorable stay. Overall, the positive atmosphere fostered by the well-trained and courteous employees significantly enhances the guest experience.
At 'Hotel Casa Encantada,' the experience with Wi-Fi varies greatly according to guest reviews. A significant number of guests reported issues with the Wi-Fi, frequently mentioning that it barely worked in their rooms or was unstable. Many found the signal weak or noted that the internet fluctuated a lot. Some even stated that the Wi-Fi was entirely non-functional during their stay. However, there were mentions of good internet with speeds of approximately 20mb and terms like appropriate and fully operational were used to describe the connection positively at times.
It's worth noting that the hotel staff, consistently described as polite, kind and super attentive, might mitigate some of the frustration caused by the inconsistent Wi-Fi. Reviews highlighted their friendly demeanor, which could be a redeeming factor for many visitors.
The pool at Hotel Casa Encantada receives a mix of praise and feedback from guests. Many guests compliment the pool as being very good, wonderful and beautiful, often appreciating its spacious and well-decorated surroundings. It's described as a pleasant and calming spot, suitable for families with children and a good place for relaxation. Moreover, the pool area vies for attention with its ample seating, greenery and clean water.
However, some reviews mention that the pool requires more frequent cleaning and better overall maintenance. Complaints about the pool being dirty on several occasions highlight a need for improved cleanliness and upkeep. During colder months or maintenance periods, the pool's functionality can be limited, which leads to some disappointment among visitors. Guests also note that the pool needs better heating options and more professional service.
Overall, while the pool area at Hotel Casa Encantada is generally regarded as a delightful and visually appealing feature of the hotel, ensuring consistent cleanliness and maintenance could significantly enhance the guest experience.
Hotel Casa Encantada offers a range of parking options that cater to various needs. Guests universally appreciate the availability of free, private parking, which is considered a valuable amenity. The parking areas are well maintained, secure and adequately organized, enhancing convenience for many visitors. The presence of a garage and accessible parking facilities further adds to the positive experience.
However, space is a common constraint with the parking lot often described as small and tight, particularly for larger vehicles. The limited number of parking spots means that during peak times, parking can be challenging and some guests may need to park outside. Furthermore, while the parking generally meets expectations, some guests noted that clearer instructions upon arrival would be helpful.
Despite these challenges, the overall sentiment towards parking at Hotel Casa Encantada remains positive, supplemented by its excellent location, courteous staff and other attractive features.
Hotel Casa Encantada boasts a stunning outdoor pool area that consistently delights its guests. Reviews highlight the pool's beauty and spaciousness, noting it as an excellent feature of the hotel. The area around the pool is not only large but also well-maintained, clean and tidy, ensuring a pleasant and comfortable experience for visitors. Guests appreciate the ample seating available around the pool, making it an inviting spot to relax and unwind. While the hot tub and rooftop pool were noted to be under renovation by some, the existing outdoor pool continues to receive high praise for its appealing design and serene ambiance. Overall, the outdoor pool at Hotel Casa Encantada stands out as a key highlight, offering a lovely and organized space that enhances the overall guest experience.
Hotel Casa Encantada offers a welcoming atmosphere for travelers with pets, earning praise for being pet-friendly and accommodating. Guests appreciate that pets are accepted with several noting the ease of bringing their pets without any issues. The dog-friendly environment allows guests to feel at ease while taking care of their furry friends.
However, some guests have expressed dissatisfaction with the additional fees for pets, ranging from 40 to 90 reais, especially considering the lack of pet-specific amenities such as food or beds. Despite these charges, the overall pet-friendly policy remains a highlight for many.
A few challenges were noted, such as early morning disturbances from dogs barking outside hotel rooms, which affected some guests' sleep. Nevertheless, the ability to travel with pets and the positive experiences generally reported suggest that Hotel Casa Encantada is a viable option for pet owners looking to enjoy a stay where their four-legged companions are welcome.
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Location
Breakfast
Several reviews noted the breakfast as the best part of their stay, describing it as amazing, perfect and even impeccable. Guests appreciated the generous portions and the variety provided, often mentioning the diversity of choices available each morning. The favorable remarks also extend to the attentive and polite staff who ensure the dining area remains well-stocked and clean.
On the flip side, there are a few criticisms. Some reviewers mentioned a lack of options for healthier choices such as whole wheat bread and natural juices. Occasional remarks were made about the limited variety in cold cuts and fruits. There were also comments about breakfast being basic or lacking in certain aspects with some guests preferring more diverse or higher-quality options. Issues such as the presence of bees and flies and the need for better food protection were also noted by a minority of guests.
Despite these minor drawbacks, the general consensus portrays Hotel Casa Encantada as offering a worthwhile and satisfying breakfast experience, contributing to its excellent cost-benefit ratio and helping to make the stay enjoyable for many guests.
Dinner
However, there are suggestions for improvement. Some guests expressed a desire for more variety in cold cuts during breakfast and the option to have meals onsite, as leaving the pool area to dine off-site was seen as inconvenient. Despite these minor issues, the overall dining experience is well-regarded, characterized by kind staff and a strategic location amidst the hustle and bustle of the city's dining scene.
Rooms
Nonetheless, some guests experienced issues with room size and outdated facilities. Quite a few rooms were described as cramped, dark and in need of renovation, affecting overall comfort. Specific complaints involved poor lighting, musty smells and limited power outlets. Problems with room maintenance, such as non-functioning air conditioning and insufficient shower pressure, were also noted. There were reports about poor sound insulation and a lack of thorough cleaning in some instances.
While the rooms close to the pool provide a relaxing vista and are particularly attractive, the pricing for some rooms was deemed high considering the occasional maintenance and cleanliness issues. Despite these drawbacks, the hotel's prime location, close to key attractions yet tranquil, was frequently praised. Clean, comfortable bed linens, well-organized interiors and functional amenities are consistent positives, creating an overall decent accommodation experience with room for improvement.
Beds
However, a significant number of reviewers reported discomfort with the beds. Many guests found the mattresses hard, old and noisy. Some highlighted issues with beds being too soft or having worn-out linens. Complaints about uncomfortable, noisy and small single beds were frequent. There were also remarks about the beds having uneven mattresses and the springs being felt. Lastly, the condition of the bed linens, described as worn out by several guests, along with blankets that were sometimes dirty, also detracted from the overall bedding experience.
In summary, while some guests have praised the comfort and cleanliness of the beds at Hotel Casa Encantada, others have experienced discomfort due to old and noisy mattresses, worn linens and varying firmness levels.
Cleanliness
Guests frequently described the rooms as clean and organized with bed linens and towels often praised for their freshness. The overall environment of the hotel is described as clean and comfortable, enhancing the welcoming atmosphere.
However, there are mentions of inconsistencies and areas for improvement. Some guests encountered rooms that needed more thorough cleaning and occasional mold issues. Bathroom cleanliness also surfaced as an area needing attention with specific mentions of mold, dust and infrequent replacements of cleaning materials.
Despite these occasional lapses, the majority of feedback speaks to a high standard of cleanliness that aligns well with the expectations of most visitors, making Hotel Casa Encantada a generally reliable and clean choice for travelers.
Staff
Wi-Fi
It's worth noting that the hotel staff, consistently described as polite, kind and super attentive, might mitigate some of the frustration caused by the inconsistent Wi-Fi. Reviews highlighted their friendly demeanor, which could be a redeeming factor for many visitors.
Pool
However, some reviews mention that the pool requires more frequent cleaning and better overall maintenance. Complaints about the pool being dirty on several occasions highlight a need for improved cleanliness and upkeep. During colder months or maintenance periods, the pool's functionality can be limited, which leads to some disappointment among visitors. Guests also note that the pool needs better heating options and more professional service.
Overall, while the pool area at Hotel Casa Encantada is generally regarded as a delightful and visually appealing feature of the hotel, ensuring consistent cleanliness and maintenance could significantly enhance the guest experience.
Parking
However, space is a common constraint with the parking lot often described as small and tight, particularly for larger vehicles. The limited number of parking spots means that during peak times, parking can be challenging and some guests may need to park outside. Furthermore, while the parking generally meets expectations, some guests noted that clearer instructions upon arrival would be helpful.
Despite these challenges, the overall sentiment towards parking at Hotel Casa Encantada remains positive, supplemented by its excellent location, courteous staff and other attractive features.
Outdoor Pool
Dog Friendly
However, some guests have expressed dissatisfaction with the additional fees for pets, ranging from 40 to 90 reais, especially considering the lack of pet-specific amenities such as food or beds. Despite these charges, the overall pet-friendly policy remains a highlight for many.
A few challenges were noted, such as early morning disturbances from dogs barking outside hotel rooms, which affected some guests' sleep. Nevertheless, the ability to travel with pets and the positive experiences generally reported suggest that Hotel Casa Encantada is a viable option for pet owners looking to enjoy a stay where their four-legged companions are welcome.
Yes, Hotel Casa Encantada has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Casa Encantada.
Yes, Hotel Casa Encantada welcomes dogs.
Yes, parking facilities are available at Hotel Casa Encantada.
No, Hotel Casa Encantada doesn't have a gym.
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