The Ritz-Carlton, Perth
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Summary of reviewsThe Ritz-Carlton, Perth receives widespread praise for several key aspects that contribute to a luxurious and memorable stay. Its ideal location in the heart of Perth, specifically in the newly developed Elizabeth Quay area, is repeatedly highlighted. Guests appreciate the hotel's proximity to numerous restaurants, bars and various forms of transport, as well as the stunning views of the river and cityscape from higher floors and the rooftop pool and bar.
The breakfast offerings at The Ritz-Carlton are highly commended with many guests noting the quality, variety and excellence of the service, particularly at Hearth restaurant. Despite occasional critiques regarding limited variety and pricing, most reviews describe breakfast as a delightful and superb highlight of their stay.
Dining experiences, especially at Hearth, are often described as amazing with fantastic meals in a lovely atmosphere. The restaurant, however, is closed on Sunday evenings, which some guests found inconvenient. Room service and other dining venues like the Songbird bar offer convenient and enjoyable alternatives, although some found the prices high.
The rooms at The Ritz-Carlton, Perth are celebrated for their luxurious and modern aesthetics, spaciousness, cleanliness and well-built amenities. Many rooms offer breathtaking views and thoughtful fittings like automated blinds add to the comfort and convenience. Although there were occasional comments about room size mismatches and cleanliness, the overwhelming feedback was positive.
Positive reviews of the cleanliness highlight spacious and clean accommodations, marvelous bathrooms and elegant decor. However, variability in housekeeping standards was noted with some guests encountering dust and dirt in unexpected places.
The staff at The Ritz-Carlton, Perth receives high praise for their exceptional service, friendliness and attentiveness. They are often described as going above and beyond to ensure a special and accommodating experience, significantly contributing to the overall positive guest experience.
WiFi service at the hotel garnered mixed reviews with some guests experiencing difficulties connecting and using in-room features like Chromecast and TV.
The spa facilities are celebrated for their fabulous and stunning amenities, including the pool, sauna and gym. Guests often described their spa experiences as amazing, although some noted the busy nature of the space and the need for pre-booking treatments.
The gym facilities, while appreciated for their cleanliness and modernity, received feedback suggesting a need for upgrades and increased space. Nonetheless, they form part of a well-regarded wellness area.
The pool, particularly the rooftop pool, is frequently highlighted for its cleanliness and luxurious feel. However, it is noted for being small and overcrowded at times with limited seating.
Guests found valet parking service convenient but often mentioned it as expensive and at times slow with suggestions for better signage and efficiency.
For families, The Ritz-Carlton, Perth is noted for its warm and accommodating atmosphere, attentive service and special touches like welcome packs for kids, enhancing the overall experience for those celebrating special occasions.
Overall, The Ritz-Carlton, Perth offers a blend of luxury, comfort and exceptional service, making it a prime choice for guests seeking a memorable stay in the heart of Perth.
Categories
The breakfast offerings at The Ritz-Carlton are highly commended with many guests noting the quality, variety and excellence of the service, particularly at Hearth restaurant. Despite occasional critiques regarding limited variety and pricing, most reviews describe breakfast as a delightful and superb highlight of their stay.
Dining experiences, especially at Hearth, are often described as amazing with fantastic meals in a lovely atmosphere. The restaurant, however, is closed on Sunday evenings, which some guests found inconvenient. Room service and other dining venues like the Songbird bar offer convenient and enjoyable alternatives, although some found the prices high.
The rooms at The Ritz-Carlton, Perth are celebrated for their luxurious and modern aesthetics, spaciousness, cleanliness and well-built amenities. Many rooms offer breathtaking views and thoughtful fittings like automated blinds add to the comfort and convenience. Although there were occasional comments about room size mismatches and cleanliness, the overwhelming feedback was positive.
Positive reviews of the cleanliness highlight spacious and clean accommodations, marvelous bathrooms and elegant decor. However, variability in housekeeping standards was noted with some guests encountering dust and dirt in unexpected places.
The staff at The Ritz-Carlton, Perth receives high praise for their exceptional service, friendliness and attentiveness. They are often described as going above and beyond to ensure a special and accommodating experience, significantly contributing to the overall positive guest experience.
WiFi service at the hotel garnered mixed reviews with some guests experiencing difficulties connecting and using in-room features like Chromecast and TV.
The spa facilities are celebrated for their fabulous and stunning amenities, including the pool, sauna and gym. Guests often described their spa experiences as amazing, although some noted the busy nature of the space and the need for pre-booking treatments.
The gym facilities, while appreciated for their cleanliness and modernity, received feedback suggesting a need for upgrades and increased space. Nonetheless, they form part of a well-regarded wellness area.
The pool, particularly the rooftop pool, is frequently highlighted for its cleanliness and luxurious feel. However, it is noted for being small and overcrowded at times with limited seating.
Guests found valet parking service convenient but often mentioned it as expensive and at times slow with suggestions for better signage and efficiency.
For families, The Ritz-Carlton, Perth is noted for its warm and accommodating atmosphere, attentive service and special touches like welcome packs for kids, enhancing the overall experience for those celebrating special occasions.
Overall, The Ritz-Carlton, Perth offers a blend of luxury, comfort and exceptional service, making it a prime choice for guests seeking a memorable stay in the heart of Perth.
Luxury Hotel
Cutting a striking silhouette on Elizabeth Quay, this hotel offers timeless luxury with elegantly appointed rooms and suites featuring floor-to-ceiling windows overlooking the river or city. Amenities include a river-view infinity pool, a luxury spa with vitality pools, and distinctive dining experiences.
Hotel Taking Steps Towards Sustainability
This hotel has achieved a 5-star Green Star rating for its sustainable design and construction. It utilizes sustainable technology such as automatic sensors for lighting and air conditioning to conserve energy. The hotel incorporates recycled materials in its design and its restaurant aims for zero waste by utilizing food scraps and bones. It is also part of Marriott International's Serve 360 initiative focused on reducing environmental footprint.
Hotel for Honeymoon
This hotel offers riverfront luxury on Elizabeth Quay with views of the Swan River. It features elegantly appointed guest rooms and suites with floor-to-ceiling windows. Guests can enjoy culinary experiences highlighting local ingredients, a river-view infinity pool, and a luxury spa.
Hotel with Spa
The Ritz-Carlton Spa offers a luxurious wellness experience featuring four treatment rooms, male and female vitality pools, and an outdoor relaxation area. It collaborates with skincare brands LaGaia Unedited and Biologique Recherche for bespoke treatments.
Romantic Hotel
The Ritz-Carlton, Perth, offers stunning views of the Swan River and city skyline, providing a sophisticated and romantic setting. With luxurious accommodations, exquisite dining options, and impeccable service, it's designed for couples seeking an indulgent escape.
Hotel with Swimming Pool
The hotel features a heated outdoor infinity pool with unparalleled views over Elizabeth Quay, the Swan River, and the CBD skyline. Guests can enjoy poolside cocktails and food. It also ranks high as one of the best luxury hotels in Perth.
Outdoor Pool
Hotel with Parking
The hotel provides valet parking, offering convenience for guests arriving by car. Located in the heart of Perth, it ensures easy access to nearby attractions while providing secure parking facilities.
Accessible Hotel
The Ritz-Carlton, Perth offers accessible accommodations with specific features such as roll-in showers, a toilet seat at wheelchair height with grab bars, and transfer showers in guest rooms, enhancing accessibility for guests.
Hotel with Gym
This hotel offers luxurious accommodations and excellent gym facilities. Guests can enjoy a premium workout experience with modern equipment and a serene environment.
5-Star Hotel
The Ritz-Carlton, Perth, offers riverfront luxury with stunning views and elegant amenities, including a rooftop bar, spa, and infinity pool. It provides a sophisticated and upscale experience, emphasizing local ingredients and bespoke treatments.
Hotel with Outdoor Pool
This hotel features a heated outdoor infinity pool located on the rooftop, offering stunning views of the Swan River, city skyline, and urban parks. Guests can also enjoy associated spa facilities, including vitality pools, for a luxurious poolside experience.
Family Friendly Hotel
Business Hotel
Guest Reviews
The Ritz-Carlton, Perth boasts a highly praised location, frequently described as perfect, sensational and in the heart of everything. Ideal for both leisure and business travelers, the hotel is centrally situated in Perth city, specifically in the recently developed area of Elizabeth Quay, providing convenient proximity to various ferries, tour boats and numerous restaurants and bars. The surroundings offer spectacular views of the river and cityscape, adding to the aesthetic appeal.
Guests highlighted the beautiful setting and great views, often noting the stunning scenery from higher floors. The hotel's rooftop pool and bar also received special mention for their welcoming atmosphere and luxurious feel. Moreover, attractions and shopping areas are within easy walking distance and the night life of Elizabeth Quay enhances the overall experience.
While the location garners overwhelmingly positive feedback, there was a minor note about a tower building in front of the hotel, suggesting some impact on specific views. However, overall, The Ritz-Carlton, Perth, is lauded for its excellent, convenient and beautiful location, making it a prime choice for visitors seeking both elegance and accessibility in the heart of Perth.
The breakfast offerings at The Ritz-Carlton, Perth have garnered predominantly favorable remarks from guests with many praising its quality and variety. Descriptions like amazing, beautiful selection and excellent taste highlight the range available, ensuring that every culture is catered for. The breakfast at Hearth, in particular, is often cited as delightful and excellent with guests enjoying both the buffet and a la carte options.
Service during breakfast received commendation too, especially in areas around the pool where the wait staff were described as exceptional. This reflects an overall positive experience with attentive and pleasant staff contributing to the enjoyment of the meal.
However, a number of reviews pointed out areas for improvement. Common critiques include limited variety and occasions where food ran out and wasn't promptly replaced. Some guests felt the breakfast was overpriced or not included in the room price, which detracted from its value. Others mentioned issues with service, such as delayed or missing hot drinks and cold food.
Despite these criticisms, the consensus remains overwhelmingly positive with many guests considering breakfast a highlight of their stay, describing it as great, delicious and superb. The blend of a good selection, enjoyable dishes and exquisite service ensures that breakfast at The Ritz-Carlton, Perth makes a significant contribution to the overall guest experience.
Dining at The Ritz-Carlton, Perth, especially at the Hearth restaurant, frequently impresses with amazing food and fantastic meals. Many reviews highlight the standout quality of both dinner and breakfast at Hearth, describing it as a must-visit venue. The restaurant's atmosphere is noted for being lovely with some guests enjoying exceptional degustation experiences.
However, there have been occasional criticisms with a few guests feeling the a la carte dinner and overall food quality did not meet their expectations. Slow service for pre-dinner drinks and limited varieties on the wine list have also been mentioned. Furthermore, the hearth's perceived value for money for evening meals has been questioned by some visitors.
One practical point to note is the Hearth restaurant's closure on Sunday evenings, impacting those planning a dining experience to start or wrap up their week. Guests who missed out on dining at Hearth have noted the convenience of room service and appreciated the variety and quality offered. Other dining venues, such as the Songbird bar, offer enjoyable drinks and cocktails, although the food prices there have been critiqued for being high.
Overall, while most experiences are positive, guests planning their visit are advised to check the restaurant's operational hours and perhaps consider alternative dining options on Sundays or when seeking more diverse menu selections.
The Ritz-Carlton, Perth, delivers a luxurious room experience highly praised by guests for its spaciousness, cleanliness and modern aesthetics. The rooms are well-maintained, featuring beautiful oak floors, stylish decor and thoughtful fittings. The bathrooms stand out for their size and design, often described as some of the largest and most impressive guests have encountered in hotels. Additionally, the soundproofing ensures a quiet and restful stay.
View lovers will not be disappointed, as many rooms offer stunning visuals of the Swan River, Bell Tower and Elizabeth Quay. The expansive windows provide a panoramic experience that complements the plush and comfortable bedding. Guests also appreciated the well-equipped rooms, high-quality amenities and the automated blinds which enhance convenience and luxury.
While there were occasional comments about some rooms being smaller than expected or not matching the promotional pictures, these instances were overshadowed by the overwhelmingly positive feedback about room quality. The plush robes, ample room layouts and fantastic facilities left a strong impression on visitors, who often highlighted their satisfaction with the exceptional standards of the accommodations.
Overall, The Ritz-Carlton, Perth is celebrated for its breathtaking rooms, ensuring that guests enjoy a comfortable, stylish and memorable stay.
At The Ritz-Carlton, Perth, guests overwhelmingly highlight the comfort and quality of the beds as a prominent feature of their stay. The consensus is that the beds are extremely comfortable, often described as comfy, plush and conducive to a great night's sleep. Several guests noted the feeling of floating due to the comfort provided by the bedding with some even mentioning the beds giving them the best sleep ever. The spacious rooms complement the luxurious feel of the beds, enhancing the overall sleeping experience.
However, not all feedback was positive; a few guests found the beds hard or uncomfortable and were dissatisfied with the pillows, noting them as too hard. Issues with dirty linen and minor maintenance were also mentioned by a couple of reviews, indicating inconsistencies in housekeeping at times.
Overall, the majority of guests appreciate the plush, comfortable beds at The Ritz-Carlton, Perth, contributing significantly to their satisfaction and enjoyment of the hotel.
The feedback on cleanliness at The Ritz-Carlton, Perth reveals a mixed experience for guests. Many visitors praise the hotel for its cleanliness, noting clean rooms, spacious and comfortable accommodations and well-maintained facilities that meet high expectations. Guests appreciate the beautiful and clean environment with some highlighting the enormous and pristine bathrooms and stylish decor. The overall quality of services, including the clean and modern facilities, adds to the positive impressions with rooms described as very clean and comfy.
However, there are notable exceptions. A significant number of reviews point out issues with dust and dirt in rooms and common areas. Reports include dusty surfaces, unclean glass shelves, dirty coffee cups and unwelcome dirt and dust on floors. Specific areas of concern included a filthy pool area and an elevator. Instances of rooms not being as spotlessly clean as expected and unexpected dust and dirt detracted from the luxurious image. Housekeeping was mentioned as needing more thoroughness with some guests encountering dirty bathrooms, food on chairs and unpleasant smells.
While many guests find The Ritz-Carlton, Perth to be a clean and comfortable destination with an elegant ambiance, these discrepancies suggest variability in housekeeping standards that might affect the overall experience.
The staff at The Ritz-Carlton, Perth received overwhelmingly positive feedback, being described repeatedly as exceptional, friendly, polite and helpful. The team consistently stood out for their welcoming and attentive nature, often going above and beyond to make guests feel special and accommodate their requests. Phrases like "wonderful," "fantastic," and "phenomenal" were frequently used, indicating a high standard of service. Despite a few instances where room service fell short or the gym size was noted, the proactive and pleasant demeanor of the staff often compensated, leaving a lasting impression on the guests. The hotel also received praise for its immaculate and elegant environment, complemented by excellent service during meals. Overall, guests expressed high satisfaction with the polite and efficient staff, who contributed significantly to a memorable and first-class experience at the hotel.
The WiFi experience at The Ritz-Carlton, Perth receives mixed feedback from guests. While the hotel does offer internet connection and WiFi access in the rooms, several reviews highlight difficulties in utilizing the service. Some guests encountered issues with linking up the WiFi, while others experienced trouble with the in-room Chromecast and TV functionalities, including the absence of movie channels and Netflix access. Although WiFi is mentioned, improvements in connectivity and additional streaming options could enhance the overall guest experience.
The spa experience at The Ritz-Carlton, Perth, is highly regarded by many guests with numerous positive comments highlighting its various aspects. The spa facilities are consistently described as lovely, fabulous and stunning with specific mentions of the clean and beautiful environment. Guests appreciated the incredible and amazing spa amenities, including the pool, sauna and gym. The vitality pool and spa's jet seat received particular praise for adding to the luxurious experience.
However, some guests found the spa area to be busy, suggesting a high demand for its services. Pre-booking for massages and treatments seems essential due to the spa's popularity. There were instances where guests were disappointed that the spa facilities within the rooms were just tubs, as they expected more. Additionally, some found the segregated male and female spas to be less enticing when seeking a shared experience with their partners.
Despite these minor setbacks, the overall sentiment about the spa at The Ritz-Carlton, Perth, is overwhelmingly positive with guests loving the day spa and considering the massages some of the best they've had.
The Ritz-Carlton, Perth offers gym facilities that are generally well-received by its guests. The gym is praised for its cleanliness and the modern equipment it provides, ensuring guests have access to all necessary fitness tools. Access to the gym is easy, contributing to the overall convenience. Additionally, the gym forms part of a larger wellness area, including fantastic spa and sauna facilities, which guests find impressive.
However, some reviews indicate that the gym's size could be improved to enhance comfort. A few guests noted that the facility could use some upgrading and described the equipment as basic. There were occasional mentions of the gym being messy and the gym facilities being sub-standard.
Overall, while there are areas for improvement, the gym at The Ritz-Carlton, Perth generally meets the fitness needs of most guests, particularly when viewed as part of the broader, well-regarded wellness offerings at the hotel.
The pool at The Ritz-Carlton, Perth receives mixed reviews from guests. Positively noted, the pool itself is often described as lovely, clean, stunning and amazing, enhancing the hotel's luxurious atmosphere. The rooftop pool in particular is frequently highlighted for its exquisite feel and guests appreciate the heated feature. Children enjoy the pool and the spa and sauna facilities add to the overall relaxation experience.
However, several drawbacks are consistently mentioned. The pool area is widely viewed as small and often overcrowded with limited seating and loungers, making it a less enticing experience during peak times. Some guests found the pool looking dated and occasionally dirty with instances of drinks and chips left from the previous night adding to cleanliness concerns. The pool menu, especially for vegetarians, is limited and service for cocktails can be slow.
Despite these criticisms, the connection of the outdoor pool to a bar and the provision of drinks and simple food options add a convenient touch. Overall, while the pool at The Ritz-Carlton, Perth has its highlights, improvements in space management, cleanliness and menu variety could significantly enhance the guest experience.
The Ritz-Carlton, Perth provides several parking options with valet parking being the primary service. Guests generally found the valet service quite convenient with many describing it as easy to use. However, the cost of valet parking is frequently mentioned as a significant downside with several guests noting that it is expensive. Some guests expressed frustration with the overall efficiency and speed of the valet service, describing it as slow and in need of improvement. The valet area was also mentioned as being somewhat tight and difficult to navigate.
Additionally, several reviewers highlighted confusion around the parking process and suggested that better signage could enhance the experience. The lack of a self-parking facility and reliance on valet services was another common point of dissatisfaction. Despite these issues, the convenience of having valet parking available was appreciated by many guests. Some suggested that considering the high cost, valet parking should be included in the room price to enhance the overall value of the stay.
Reviews of 'The Ritz-Carlton, Perth' generally highlight a warm and accommodating atmosphere, especially noted for those celebrating special occasions such as anniversaries and birthdays. Guests particularly appreciate the attentive and friendly staff who go out of their way to make the stay memorable for families, including efforts like giving kids a welcome pack upon arrival. This gesture is often mentioned as a delightful touch that helps young guests feel special.
While the hotel offers a luxurious and comfortable environment with amenities like a spa and sauna, it’s noted that it would benefit from being more kid-friendly. Despite the sporadic suitability for younger children, families do enjoy sharing the beautiful surroundings with their loved ones. The hotel staff’s support, even during challenging times like the covid pandemic, further emphasizes their commitment to guest satisfaction.
In summary, 'The Ritz-Carlton, Perth' provides a high-end experience that is particularly well-suited for celebrating significant milestones with family. The inclusion of personalized touches for both adults and children makes special stays feel even more enchanting.
The Ritz-Carlton, Perth aims to offer guests an experience marked by absolute luxury and outstanding service. The hotel's elegance is evident, representing the high standards one would expect from a world-renowned brand. Guests often highlight the pristine conditions and excellent amenities with many affirming that the hotel meets the five-star standard. The King Room, in particular, receives praise and is noted as being worth the upgrade, adding to the luxurious experience.
However, not all feedback aligns with a flawless five-star narrative. Some guests feel the service does not always meet expectations for a premium establishment. Instances of subpar cuisine, lack of assistance from staff and issues like drafty rooms causing discomfort were mentioned as areas needing improvement. Despite these concerns, when the hotel delivers on its promises, it does so exceptionally well, leaving guests with positive and memorable stays.
Overall, while there are occasional lapses in service that prevent it from consistently meeting the five-star standard, the hotel’s setting, amenities and luxurious atmosphere often compensate, making it a worthwhile choice for many travelers.
The Ritz-Carlton, Perth presents a premier venue for business travelers, offering a generally pleasant experience for corporate events and functions. Many guests appreciated the overall quality of their stays, noting that their business meetings and company Christmas functions were well accommodated. However, there were a few areas highlighted for improvement. Some guests mentioned that room service occasionally missed details such as providing cups and the restaurant service was considered inconsistent. Additionally, there were some concerns about the hotel being understaffed and having certain amenities like DVD players missing. Information relevant to the hotel was reportedly received late, specifically at checkout, which may be less convenient for business schedules. Despite these minor shortcomings, the overall perception remained positive, suggesting that with a few adjustments, The Ritz-Carlton, Perth could better serve its business clientele.
The accessibility of The Ritz-Carlton, Perth receives mixed reviews from guests with disabilities. Many highlight the hotel's perfect location and consider it very accessible, allowing guests the convenience of moving around with ease. The service is frequently praised as the best in Western Australia and the property is noted as world-class. However, some guests encountered difficulties accessing their rooms, particularly during check-in and there were mentions of minor issues with the washers and elevators. Although the gym could use an upgrade, the hotel provides a welcoming environment and accommodates guests in their sports attire, adding to the overall positive experience.
The Ritz-Carlton, Perth offers an aesthetically pleasing outdoor pool area that guests find enjoyable and visually appealing. The infinity pool and accompanying sauna receive particularly high praise with visitors loving the combination. Despite its attractiveness, the pool area does face some challenges, often being described as cramped and busy and sometimes overshadowed by its relatively small size given the hotel's capacity. Cleanliness is generally seen as satisfactory and the poolside bar and drinks service add to the overall ambiance. Some isolated negative incidents, such as occasional closures and specific mishaps, have been noted. Overall, the outdoor pool area is a highlight, although some guests feel it could benefit from more space and sun exposure.
The Ritz-Carlton, Perth has consistently exceeded expectations for honeymooners, providing thoughtful touches and exceptional service. Couples frequently praise the hotel for upgrading their accommodations to a honeymoon suite with extraordinary views, creating an unforgettable experience. Guests are delighted by the romantic gestures, including bouquets of balloons, honeymoon chocolates and handwritten notes, enhancing the celebratory atmosphere.
The attentive staff receive high marks for their meticulous care, regularly offering complimentary upgrades, bottles of bubbles and other special surprises like late checkouts and celebratory cakes. The overall attention to detail has left many newlyweds feeling that choosing The Ritz-Carlton, Perth for their honeymoon or mini honeymoon was the best decision ever. Despite the higher cost, the luxurious experience and memorable touches make it a standout choice for couples looking to celebrate their romantic milestones.
The Ritz-Carlton, Perth, epitomizes luxury with its true 5-star property status and super luxury amenities. Guests consistently note the exceptionally clean and luxurious environment, remarking on the hotel's absolute luxury feel that leaves a lasting impression. The suites are described as beautiful with stunning interior designs and architectural elegance. Visitors can enjoy beautiful views from upgraded rooms, adding to the overall luxurious treatment.
The property is considered world-class, offering one of the best massages at the day spa. Although some feel the room rates are expensive or even overpriced, the premium experience provided makes it worth considering. Luxurious touches such as the bathrooms, robe and overall design resonate with visitors seeking understated elegance.
Despite minor critiques about whether it meets every expectation of a 5-star standard, the general consensus highlights luxury with an exceptionally fancy and welcoming atmosphere. From the decor to the service, The Ritz-Carlton, Perth, delivers an exceptional and luxurious stay.
The Ritz-Carlton, Perth, appears to be a haven for romance, ideal for various special occasions such as proposals, anniversaries and honeymoons. Guests frequently highlighted the stunning sunset views and romantic setups provided in their rooms. The attentive staff played a significant role in enhancing the experience, ensuring that celebrations like anniversaries were well-catered for with beautiful, romantic gestures.
The view from the hotel, especially those overlooking the water, has been described as particularly romantic, making it a perfect spot for a date night. The comfortable beds and the overall beautiful room decor contributed to the special atmosphere. Experiences were often deemed extra special, making the stay memorable for couples.
With these highlights, The Ritz-Carlton, Perth, effectively caters to those seeking a romantic getaway, despite some guests feeling it might be pricier than expected.
Location Show Map
Location
Guests highlighted the beautiful setting and great views, often noting the stunning scenery from higher floors. The hotel's rooftop pool and bar also received special mention for their welcoming atmosphere and luxurious feel. Moreover, attractions and shopping areas are within easy walking distance and the night life of Elizabeth Quay enhances the overall experience.
While the location garners overwhelmingly positive feedback, there was a minor note about a tower building in front of the hotel, suggesting some impact on specific views. However, overall, The Ritz-Carlton, Perth, is lauded for its excellent, convenient and beautiful location, making it a prime choice for visitors seeking both elegance and accessibility in the heart of Perth.
Breakfast
Service during breakfast received commendation too, especially in areas around the pool where the wait staff were described as exceptional. This reflects an overall positive experience with attentive and pleasant staff contributing to the enjoyment of the meal.
However, a number of reviews pointed out areas for improvement. Common critiques include limited variety and occasions where food ran out and wasn't promptly replaced. Some guests felt the breakfast was overpriced or not included in the room price, which detracted from its value. Others mentioned issues with service, such as delayed or missing hot drinks and cold food.
Despite these criticisms, the consensus remains overwhelmingly positive with many guests considering breakfast a highlight of their stay, describing it as great, delicious and superb. The blend of a good selection, enjoyable dishes and exquisite service ensures that breakfast at The Ritz-Carlton, Perth makes a significant contribution to the overall guest experience.
Dinner
However, there have been occasional criticisms with a few guests feeling the a la carte dinner and overall food quality did not meet their expectations. Slow service for pre-dinner drinks and limited varieties on the wine list have also been mentioned. Furthermore, the hearth's perceived value for money for evening meals has been questioned by some visitors.
One practical point to note is the Hearth restaurant's closure on Sunday evenings, impacting those planning a dining experience to start or wrap up their week. Guests who missed out on dining at Hearth have noted the convenience of room service and appreciated the variety and quality offered. Other dining venues, such as the Songbird bar, offer enjoyable drinks and cocktails, although the food prices there have been critiqued for being high.
Overall, while most experiences are positive, guests planning their visit are advised to check the restaurant's operational hours and perhaps consider alternative dining options on Sundays or when seeking more diverse menu selections.
Rooms
View lovers will not be disappointed, as many rooms offer stunning visuals of the Swan River, Bell Tower and Elizabeth Quay. The expansive windows provide a panoramic experience that complements the plush and comfortable bedding. Guests also appreciated the well-equipped rooms, high-quality amenities and the automated blinds which enhance convenience and luxury.
While there were occasional comments about some rooms being smaller than expected or not matching the promotional pictures, these instances were overshadowed by the overwhelmingly positive feedback about room quality. The plush robes, ample room layouts and fantastic facilities left a strong impression on visitors, who often highlighted their satisfaction with the exceptional standards of the accommodations.
Overall, The Ritz-Carlton, Perth is celebrated for its breathtaking rooms, ensuring that guests enjoy a comfortable, stylish and memorable stay.
Beds
However, not all feedback was positive; a few guests found the beds hard or uncomfortable and were dissatisfied with the pillows, noting them as too hard. Issues with dirty linen and minor maintenance were also mentioned by a couple of reviews, indicating inconsistencies in housekeeping at times.
Overall, the majority of guests appreciate the plush, comfortable beds at The Ritz-Carlton, Perth, contributing significantly to their satisfaction and enjoyment of the hotel.
Cleanliness
However, there are notable exceptions. A significant number of reviews point out issues with dust and dirt in rooms and common areas. Reports include dusty surfaces, unclean glass shelves, dirty coffee cups and unwelcome dirt and dust on floors. Specific areas of concern included a filthy pool area and an elevator. Instances of rooms not being as spotlessly clean as expected and unexpected dust and dirt detracted from the luxurious image. Housekeeping was mentioned as needing more thoroughness with some guests encountering dirty bathrooms, food on chairs and unpleasant smells.
While many guests find The Ritz-Carlton, Perth to be a clean and comfortable destination with an elegant ambiance, these discrepancies suggest variability in housekeeping standards that might affect the overall experience.
Staff
Wi-Fi
Spa
However, some guests found the spa area to be busy, suggesting a high demand for its services. Pre-booking for massages and treatments seems essential due to the spa's popularity. There were instances where guests were disappointed that the spa facilities within the rooms were just tubs, as they expected more. Additionally, some found the segregated male and female spas to be less enticing when seeking a shared experience with their partners.
Despite these minor setbacks, the overall sentiment about the spa at The Ritz-Carlton, Perth, is overwhelmingly positive with guests loving the day spa and considering the massages some of the best they've had.
Gym
However, some reviews indicate that the gym's size could be improved to enhance comfort. A few guests noted that the facility could use some upgrading and described the equipment as basic. There were occasional mentions of the gym being messy and the gym facilities being sub-standard.
Overall, while there are areas for improvement, the gym at The Ritz-Carlton, Perth generally meets the fitness needs of most guests, particularly when viewed as part of the broader, well-regarded wellness offerings at the hotel.
Pool
However, several drawbacks are consistently mentioned. The pool area is widely viewed as small and often overcrowded with limited seating and loungers, making it a less enticing experience during peak times. Some guests found the pool looking dated and occasionally dirty with instances of drinks and chips left from the previous night adding to cleanliness concerns. The pool menu, especially for vegetarians, is limited and service for cocktails can be slow.
Despite these criticisms, the connection of the outdoor pool to a bar and the provision of drinks and simple food options add a convenient touch. Overall, while the pool at The Ritz-Carlton, Perth has its highlights, improvements in space management, cleanliness and menu variety could significantly enhance the guest experience.
Parking
Additionally, several reviewers highlighted confusion around the parking process and suggested that better signage could enhance the experience. The lack of a self-parking facility and reliance on valet services was another common point of dissatisfaction. Despite these issues, the convenience of having valet parking available was appreciated by many guests. Some suggested that considering the high cost, valet parking should be included in the room price to enhance the overall value of the stay.
Family
While the hotel offers a luxurious and comfortable environment with amenities like a spa and sauna, it’s noted that it would benefit from being more kid-friendly. Despite the sporadic suitability for younger children, families do enjoy sharing the beautiful surroundings with their loved ones. The hotel staff’s support, even during challenging times like the covid pandemic, further emphasizes their commitment to guest satisfaction.
In summary, 'The Ritz-Carlton, Perth' provides a high-end experience that is particularly well-suited for celebrating significant milestones with family. The inclusion of personalized touches for both adults and children makes special stays feel even more enchanting.
5 Star
However, not all feedback aligns with a flawless five-star narrative. Some guests feel the service does not always meet expectations for a premium establishment. Instances of subpar cuisine, lack of assistance from staff and issues like drafty rooms causing discomfort were mentioned as areas needing improvement. Despite these concerns, when the hotel delivers on its promises, it does so exceptionally well, leaving guests with positive and memorable stays.
Overall, while there are occasional lapses in service that prevent it from consistently meeting the five-star standard, the hotel’s setting, amenities and luxurious atmosphere often compensate, making it a worthwhile choice for many travelers.
Business
Accessible
Outdoor Pool
Honeymoon
The attentive staff receive high marks for their meticulous care, regularly offering complimentary upgrades, bottles of bubbles and other special surprises like late checkouts and celebratory cakes. The overall attention to detail has left many newlyweds feeling that choosing The Ritz-Carlton, Perth for their honeymoon or mini honeymoon was the best decision ever. Despite the higher cost, the luxurious experience and memorable touches make it a standout choice for couples looking to celebrate their romantic milestones.
Luxury
The property is considered world-class, offering one of the best massages at the day spa. Although some feel the room rates are expensive or even overpriced, the premium experience provided makes it worth considering. Luxurious touches such as the bathrooms, robe and overall design resonate with visitors seeking understated elegance.
Despite minor critiques about whether it meets every expectation of a 5-star standard, the general consensus highlights luxury with an exceptionally fancy and welcoming atmosphere. From the decor to the service, The Ritz-Carlton, Perth, delivers an exceptional and luxurious stay.
Romantic
The view from the hotel, especially those overlooking the water, has been described as particularly romantic, making it a perfect spot for a date night. The comfortable beds and the overall beautiful room decor contributed to the special atmosphere. Experiences were often deemed extra special, making the stay memorable for couples.
With these highlights, The Ritz-Carlton, Perth, effectively caters to those seeking a romantic getaway, despite some guests feeling it might be pricier than expected.
Yes, The Ritz-Carlton, Perth has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at The Ritz-Carlton, Perth.
No, The Ritz-Carlton, Perth doesn't allow dogs.
Yes, parking facilities are available at The Ritz-Carlton, Perth.
Yes, The Ritz-Carlton, Perth has a gym.
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