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Summary of reviewsPhi Phi Cliff Beach Resort has garnered positive feedback primarily for its stunning and serene location. Situated on the quieter side of Phi Phi Island, the resort is perfectly positioned at the edge of the bay and directly on the beach, offering breathtaking sunrise views and a tranquil retreat away from the bustling center of the island. Guests appreciate the convenience of being a short walk from town while enjoying the peaceful environment and picturesque vistas from their rooms and the infinity pool. The calm and secluded private beach area adds to the charm, providing a serene spot for relaxation.
The resort's rooms are another highlight, praised for their spaciousness and comfort. Many guests enjoy features such as large bathrooms, modern showers and ample storage space with some rooms offering direct access to the pool or beach and exceptional sea views. The available private pools and kitchen facilities in select suites further enhance the guest experience. However, some reviews point out the need for improved cleanliness and maintenance, indicating issues like musty smells, mold and outdated furniture.
Staff at the resort generally receive positive remarks for their friendliness and helpfulness, particularly the cleaning staff and reception team, who are noted for their attentive service. While there were a few mentions of unresponsiveness from certain members and language barriers, the overall sentiment is favorable towards the staff's courteous and accommodating disposition.
The resort's pool facilities are highly praised, featuring an infinity pool with spectacular sea views, rooftop pools with panoramic harbor views and other well-maintained pools that provide a relaxing and exclusive experience. The direct sea access and well-kept areas contribute significantly to the resort's appeal.
However, there are several aspects where the resort falls short. The breakfast experience receives mixed reviews with many guests expressing dissatisfaction over the limited selection and quality of food. Cleanliness and upkeep are recurrent issues in guest reviews with complaints about dirty and old-looking common areas and rooms. The beds are another point of contention with reports of uncomfortable, hard mattresses affecting sleep quality for some visitors. Additionally, concerns about the unreliable Wi-Fi and perceptions that the resort's facilities do not align with its four-star rating suggest there is room for improvement.
Despite these drawbacks, Phi Phi Cliff Beach Resort's beautiful location, spacious rooms, friendly staff and excellent pool facilities make it an attractive destination for those seeking a peaceful getaway with the convenience of nearby attractions. Show more
Read review summaries for all categories
Categories
Hotel with Infinity Pool
This hotel boasts a spectacular infinity pool that provides guests with a place to relax, unwind and admire the spectacular sea views.
Beachfront Hotel
Situated on a hillside overlooking Loh Dalum Bay in Phi Phi Don, offering stunning views and a vibrant atmosphere. Features a swimming pool, a restaurant, and comfortable rooms. Provides easy access to the beach and the island's nightlife.
Hotel near The Beach
Situated in Phi Phi Don, this hotel provides direct access to the beach. The hotel's location offers stunning views and convenient beach access.
Family Friendly Hotel
Offers family rooms and a swimming pool with a view. Close to the beach and provides easy access to family-friendly activities. Has good reviews for its location and service.
Hotel with Swimming Pool
This hotel has good reviews and offers a swimming pool. The staff and food are well-regarded.
Infinity Pool Panoramic View Pool Outdoor Pool
Hotel with Outdoor Pool
This resort features an amazing infinity pool on the third floor, offering breathtaking views of Ton Sai Bay. It provides rooms with direct access to a public pool. Beachfront rooms also have a small adjacent swimming pool accessible directly from the room.
Hotel with Panoramic View Pool
Located on Phi Phi Don, this hotel offers stunning views from its pool overlooking the ocean and the surrounding cliffs. The elevated location provides a unique perspective on the island's beauty.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Accessible Hotel
4-Star Hotel
Room Types
Luxury Double Room with Sea ViewThe fireplace is a top feature of this double room. The spacious double room features air conditioning, a seating area, a terrace with sea views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Luxury Double RoomThis double room features a fireplace. The spacious double room features air conditioning, a seating area, a terrace with mountain views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Luxury Double Room Sea View with PoolOffering direct access to a swimming pool, this double room has a balcony, sofa and minibar.
Luxury Double Room Beach Front with PoolThis double room features a balcony, microwave and kitchenware.
Luxury Twin RoomGuests will have a special experience as the twin room offers a fireplace. The spacious twin room provides air conditioning, a seating area, a terrace with mountain views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Luxury Twin Room with Sea ViewGuests will have a special experience as the twin room features a fireplace. The spacious twin room provides air conditioning, a seating area, a terrace with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Luxury Twin Room Sea View with PoolOffering direct access to a swimming pool, this twin room has a sofa, microwave and mountain view.
Guest Reviews
7.1
Good
Location
Phi Phi Cliff Beach Resort boasts a stunning and unique location that consistently garners praise from guests. Nestled on the quieter side of the island, the resort positions itself at the edge of the bay and directly on the beach, offering a serene retreat away from the bustling center of Phi Phi. The location allows guests to wake up to breathtaking sunrise views right from their rooms, making it a visual highlight of their stay.
While it is a peaceful haven, the resort remains conveniently close to the main town—typically a short 10-15 minute walk—ensuring easy access to restaurants, shops and bars without the accompanying noise. Guests appreciate the balance of being close to amenities while still enjoying a tranquil environment.
The views from the hotel, particularly those from the pool and rooms, are described as fantastic, offering picturesque vistas of the cliffs and the ocean. Despite some reviews noting that the beach space in front of the resort is rocky and not ideal for swimming, the natural beauty and the sense of seclusion more than compensate for this.
Overall, Phi Phi Cliff Beach Resort is hailed for its excellent and beautiful location, providing a perfect setting for relaxation and leisurely activities, making it an ideal spot for those seeking a peaceful getaway with the convenience of nearby attractions.
Breakfast
Reviews about the breakfast at Phi Phi Cliff Beach Resort display a mix of opinions, though largely leaning towards dissatisfaction. Positive notes mention that the breakfast can be decent with good coffee and some variety. There are remarks about delicious food and meals that were ample to start the day. A few guests found the breakfast to be excellent, highlighting the variety and freshness of the offerings.
However, the overwhelming feeling among guests is one of disappointment. Many point out that the breakfast selection is minimal and lacking in variety with some describing it as basic, very poor or even dreadful. The availability of vegetarian options is notably absent, often leaving non-meat eaters wanting. Common complaints include limited fruit and bread choices, no coffee machines and an overemphasis on Thai cuisine, which might not cater to European tastes.
The breakfast area itself receives criticism for being dark and unwelcoming and for the food sometimes feeling like leftovers or being cleared away too early. Guests also noted that the breakfast did not match the advertised standard of the hotel with several opting to eat elsewhere despite it being included with their stay. Overall, while there were a few bright spots, the consensus is that the breakfast experience at Phi Phi Cliff Beach Resort could be significantly improved.
Rooms
Phi Phi Cliff Beach Resort is notable for its impressively spacious rooms that many guests have appreciated for their size and comfort. A number of reviewers highlighted room features such as comfortable beds, large bathrooms, modern showers and ample storage space which added to a pleasant stay. Some rooms even have direct access to the beach or pool, offering exceptional sea views and balcony privacy, enhancing the guest experience. A few suites also feature private pools and kitchen facilities, further adding to the appeal.
However, the reviews also paint a picture of a property that is in need of some attention. The cleanliness and upkeep of the rooms appear inconsistent with several guests noting issues such as musty smells, mold, ants and dusty or outdated furnishings. Problems with air conditioning and water temperature regulation in the showers were also mentioned.
Despite these maintenance concerns, the sheer size and layout of the rooms are consistently praised, suggesting that with more rigorous upkeep and modernization, Phi Phi Cliff Beach Resort could significantly enhance its guest experience.
Beds
Guests have varied experiences with the beds at Phi Phi Cliff Beach Resort. Many found the bedding to be immaculately clean with some highlighting the bed linens and towels specifically. Some reviewers did mention enjoying a comfortable bed, noting the large room sizes as a positive aspect. However, a significant number of guests reported discomfort due to extremely hard mattresses, describing the beds as being as hard as rock or wood. There were also concerns about the beds being too firm or having issues like torn sofas and worn-down mattresses. Some noted their stay was marred by the presence of bed bugs or that the rooms were not adequately cleaned. Sound insulation seems to be an issue with thin walls allowing for disturbances from neighboring rooms. Overall, while the accommodation has some redeeming features, the bed comfort appears to be a point of contention for many visitors.
Cleanliness
'Phi Phi Cliff Beach Resort' exhibits significant cleanliness issues according to numerous guest reviews. Common areas and rooms have been described as very dirty with everything looking old and run-down. The floors in the rooms are particularly problematic with complaints about being very dirty, sandy and sometimes having standing water after showers. Mold and limescale are frequent in the bathrooms, along with unpleasant odors. Housekeeping appears to be minimal, often changing only towels and making beds without thorough cleaning.
The state of disrepair extends beyond cleanliness; guests report peeling paint, dilapidated facilities, old and worn furniture and grimy bathroom fittings. The strong smell of mustiness and mothballs in several areas also points to poor maintenance. Hygiene issues include cockroaches and mosquitos in the rooms, further indicating a lack of proper sanitation. Reports also mention dust accumulated in room cabinets and generally poor cleaning efforts across the hotel.
Overall, reviews suggest the hotel desperately needs a comprehensive clean-up and significant maintenance to meet acceptable hospitality standards.
Staff
The staff at Phi Phi Cliff Beach Resort received numerous positive remarks for their friendliness and helpfulness. Guests appreciated the cleaning staff, describing them as good and especially attentive. The reception team was noted for their politeness, willingness to assist and ability to make visitors feel welcome with standout mentions for the young girls at the front desk and a diligent young man handling luggage.
Despite these praises, a few reviews pointed out areas for improvement. Some guests felt the staff could be more service-minded and engaged with criticisms of unresponsiveness and occasional rudeness from certain reception members. A lack of English proficiency among the staff was also mentioned as a point of inconvenience.
However, the overall sentiment leaned heavily towards the positive with many guests acknowledging the team's courteous and helpful demeanor, making the hospitality a notable aspect of their stay.
Wi-Fi
Phi Phi Cliff Beach Resort appears to struggle with consistent Wi-Fi service, as many guests have reported issues such as the Wi-Fi not working properly, terrible connection and difficulty in performing online activities like watching videos. Despite occasional mentions of good Wi-Fi, the overwhelming sentiment suggests that internet access may be unreliable, making it less ideal for those who require solid connectivity during their stay.
Pool
Located on the picturesque Phi Phi Island, Phi Phi Cliff Beach Resort boasts a series of highly praised swimming pools, offering stunning views, direct sea access and a tranquil ambiance far from the island's bustling nightlife. The standout feature is the infinity pool, frequently highlighted for its spectacular sea views and tranquility. Guests appreciatively mention its direct access from rooms, making it convenient to take a dip at any time. The rooftop pool with its panoramic view over the harbor, adds an elevated experience to the stay, perfect for those looking to relax and soak in the scenery.
Other pools, such as the private and third-floor options, also receive positive remarks for their cleanliness, beauty and exclusivity, often shared among few rooms, enhancing the sense of privateness. The friendly staff, combined with the easy beach access and breathtaking views, ensure a memorable and relaxing visit. The pool areas are well-maintained and clean, contributing significantly to the resort's overall appeal. In essence, the pool facilities at Phi Phi Cliff Beach Resort provide excellent value and an idyllic setting for a vacation on Phi Phi Island.
Beach
Nestled at the end of the bay, Phi Phi Cliff Beach Resort offers a beachfront experience with stunning views and friendly staff. The hotel boasts a cozy and private beach right below, providing a tranquil and secluded atmosphere. Guests have praised the beautiful, clear waters and white sandy shores, making it a fantastic spot for relaxation.
The hotel's prime location against the cliffs means the beach is just a stone's throw away, offering great access and the convenience of being right on the sandy shores. Despite its small size, many guests appreciate the beach's calmness, describing it as a beautiful quiet retreat. Additionally, the proximity to town ensures that visitors can take a long walk to nearby shops and restaurants, integrating convenience with seclusion.
However, it's worth noting that some reviews mention cleanliness issues due to disrespectful tourists and occasional boat traffic, which can leave the water a bit oily. Although instances of glass shards and garbage have been reported, the hotel makes efforts to keep the small beach tidy. The scenic beauty is complemented by the amusing sight of monkeys nearby and the adjacent beachfront bar and restaurant, although with limited lunch options.
Despite these minor drawbacks, the resort's private beach area remains a highlight, often described as stunning, cozy and beautiful, providing guests with a good value for their money.
4 Star
Phi Phi Cliff Beach Resort, situated in an advantageous location, has drawn significant criticism from guests over its four-star rating, facilities and overall service quality. Many guests have strongly expressed that the resort does not match the standards of a four-star hotel with some suggesting it barely qualifies for a one or two-star rating. Complaints indicate that the property requires substantial renovation and that the current state of the hotel is far from what should be expected in a four-star establishment.
Value for money is another frequent concern with several reviewers feeling that the pricing does not align with the quality provided. The condition of the accommodation, along with the reported unfriendly service at check-in, further underscores the dissatisfaction among former guests. The consensus across multiple reviews suggests that the hotel's star rating and pricing need to be revised to reflect the actual experience offered.
Beachfront
Nestled in the heart of Phi Phi island, Phi Phi Cliff Beach Resort offers an idyllic beachfront location that guests consistently rave about. The hotel is perched right by the beach, providing stunning and magnificent views from the rooms, making it a dream destination for many. Guests particularly enjoy the convenience of having ground floor rooms with direct access to the pool and sea views. The resort also offers beachfront rooms with private pools, adding a touch of luxury to the stay.
The hotel's location as the last property on the beachfront ensures a private and serene atmosphere, away from the hustle and bustle. Despite some reports of the beach being littered with glass shards and garbage, the overall experience of the beachfront setting is seen as a major highlight. With comfortable accommodations and good value for money, Phi Phi Cliff Beach Resort provides a picturesque getaway for those looking to relax by the sea.
Yes, Phi Phi Cliff Beach Resort has pool(s) that belong to one or more of the following categories: Infinity Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Phi Phi Cliff Beach Resort.
No, Phi Phi Cliff Beach Resort doesn't allow dogs.
No, parking facilities aren't available at Phi Phi Cliff Beach Resort.
No, Phi Phi Cliff Beach Resort doesn't have a gym.