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Summary of reviewsThe Grey Guesthouse in Phnom Penh enjoys a prime location, situated close to essential attractions like the Royal Palace and Genocide Museum, as well as bustling markets and restaurants. Its position on a calm street offers tranquility while maintaining proximity to the vibrant city life and convenient public transport options, which is highly valued by travelers.
The guesthouse is noted for its friendly and accommodating staff, creating a welcoming atmosphere that many guests appreciate. The family-like environment and the attentiveness of the staff are recurring highlights in reviews, contributing significantly to the overall guest experience.
When it comes to accommodation, The Grey Guesthouse provides budget-friendly lodging with essential amenities. While some guests find the rooms clean and comfortable, others report inconsistencies in maintenance and cleanliness, expressing concerns about outdated room features and hygiene issues, including pest problems. Despite these challenges, the spaciousness of the rooms and the low cost make it a viable option for short stays.
The Wi-Fi service is mixed, offering a strong signal at times but inconsistent connectivity, particularly in the rooms. Similarly, experiences with bed comfort vary widely, with some guests finding them satisfactory while others highlight discomfort and the need for updated mattresses.
Overall, The Grey Guesthouse presents a solid option for budget-conscious travelers prioritizing location and hospitality. While some areas of the guesthouse could benefit from improvements, its strategic position and excellent staff make it a pleasant choice for those visiting Phnom Penh. Show more
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Cheap Guest House
Offers budget guesthouse accommodation in the 7 Makara area of Phnom Penh. It is a simple and affordable option for budget travelers.
Guest House with Parking
3-Star Guest House
Room Types
Double Room with FanA seating area with a TV, a desk and a private bathroom are featured in this double room. The unit offers 1 bed.
Double Room with AirconOffering free toiletries, this double room includes a private bathroom with a shower. The air-conditioned double room offers a flat-screen TV with cable channels, a seating area, a wardrobe, a tiled floor as well as city views. The unit has 1 bed.
Twin Room with FanA seating area with a TV, a desk and a private bathroom are available in this twin room. The unit has 2 beds.
Twin Room with Air-ConditioningProviding free toiletries, this twin room includes a private bathroom with a shower. The air-conditioned twin room provides a flat-screen TV with cable channels, a seating area, a wardrobe, a tiled floor as well as city views. The unit offers 2 beds.
Triple Room with Air-ConditioningFeaturing free toiletries, this triple room includes a private bathroom with a shower. The spacious air-conditioned triple room features a flat-screen TV with cable channels, a seating area, a wardrobe, a tiled floor as well as city views. The unit has 3 beds.
Guest Reviews
6.9
Rated
Location
The Grey Guesthouse boasts an enviable location in Phnom Penh that frequently receives praise from its visitors. Situated near the Royal Palace, Genocide Museum, and numerous famed attractions, guests can explore much of the city's cultural heritage by foot. Besides the historical sites, the guesthouse enjoys proximity to a plethora of good restaurants and affordable street food, offering convenient dining options for every traveler. Those seeking a quieter experience will appreciate its placement on a calm street, while still being near the vibrant pulse of the city.
For those reliant on public transport, the property's closeness to bus stations—including the "Capitol" bus company—ensures easy connectivity, enhancing the convenience for early departures or destination hopping. Travelers also appreciate the ease of reaching significant landmarks such as the Olympic Stadium and the Russian Market.
Complementing its superb location, The Grey Guesthouse provides excellent value for money, with clean and comfortable accommodation options. Many highlight the friendliness and helpfulness of the staff, further contributing to an agreeable stay. Whether you’re in Phnom Penh for a brief stopover or exploring the city’s offerings, this guesthouse’s strategic position is particularly advantageous.
Rooms
The Grey Guesthouse offers a budget-friendly lodging option in the bustling capital of Cambodia, making it a practical choice for travelers who prioritize affordability. The guesthouse provides the basics, ensuring guests have what they need with rooms equipped with a bed and bathroom. Noteworthy is the staff's friendliness upon arrival, contributing to a welcoming atmosphere. The location is convenient for those eager to explore the city by foot, being just 1 km away from major attractions.
Comfort is a mixed bag, with some guests finding the mattress and pillows pleasantly comfortable, while others note the need for urgent updates to bedding due to discomfort. Rooms come with varying degrees of maintenance and cleanliness, with some guests mentioning clean and comfortable conditions despite their simplicity.
However, there are notable challenges, including issues with insects and outdated room features. The lack of natural light, smoke odors, persistent dampness, and unreliable plumbing detract from the guest experience. The guesthouse's aesthetic and condition may not match promotional photos, and certain areas of the building feel quite worn down.
Despite these drawbacks, the Grey Guesthouse remains a viable option for brief stays, especially for those who can overlook some of the inconveniences in favor of the low cost and convenient location.
Beds
The Grey Guesthouse offers a mixed experience when it comes to its beds. While some guests praised the beds for being nice and soft, providing a comfortable sleep, others reported significant discomfort due to issues with the mattresses. A number of reviewers mentioned that the mattresses were very soft, and for some, this did not pose a problem. However, frequent complaints highlighted the presence of springs digging into people's backs and the overall feeling of worn-out mattresses, suggesting a need for replacement. Cleanliness also emerged as an area of concern, with reports of stains on bedding and sightings of bugs. The comfort of the beds seems to vary greatly, likely dependent on personal preferences and perhaps room assignments.
Cleanliness
The Grey Guesthouse presents a mixed experience for travelers, predominantly skewed towards the negative with emphasis on cleanliness issues. Guests have noted pervasive cigarette odors throughout the property, coupled with persistent smells of mold and other unpleasant odors. The rooms suffer from longstanding neglect, with dirty walls and ceilings often stained yellow with grime, and the sheets and mattresses in need of urgent replacement due to stains and signs of infestations.
The bathrooms frequently feature mold, and reports of cockroach sightings highlight a broader issue with pests, including ants. The hotel's electrical sockets are worn, complicating device charging. Under bed cleaning seems neglected, contributing to a dusty environment. Despite these concerns, occasional comments mention the cleanliness being somewhat acceptable compared to other establishments, which is an indication of inconsistency.
On a positive note, the guesthouse is managed by a friendly and attentive family, who provide helpful service despite the challenges with sanitation. The rooms are noted for their spaciousness and, on rare occasions, a reasonable level of cleanliness. For budget-conscious travelers, the guesthouse offers an affordable stop for short stays, though expectations regarding cleanliness should remain modest.
Staff
The Grey Guesthouse receives consistently positive praise for its staff, making it a standout choice for travelers seeking a welcoming environment. Visitors repeatedly highlight the staff's friendliness and helpfulness, ensuring guests feel comfortable and supported from the moment they arrive. The establishment benefits from a team that is not only kind but also attentive to guests' needs, offering a warm, family-like atmosphere throughout the guesthouse. The owners are frequently described as helpful and accommodating, contributing to the overall satisfaction and pleasant experience of guests. Additionally, the guesthouse is strategically located, with convenient access to local amenities and transport options, including close proximity to the Capitol bus company. Overall, The Grey Guesthouse promises excellent hospitality from a dedicated and amiable team, enhancing its appeal as a desirable and affordable lodging option.
Wi-Fi
The Wi-Fi experience at The Grey Guesthouse is a mix of reliability and issues. Guests often mention the Wi-Fi as strong and having a good signal, emphasizing moments when the connection worked well. This suggests a level of satisfaction when it is functional. However, there are consistent comments about poor connectivity, with references to the Wi-Fi being barely functional and not working well in certain areas, notably within the rooms. It is important for future visitors to manage expectations, understanding that while the guesthouse does provide Wi-Fi that can be strong at times, there may be challenges with stability and consistent access.
3 Star
The Grey Guesthouse offers a fantastic option for travelers seeking great value for money without compromising on essential comforts. Despite its simple and somewhat dated appearance, the guesthouse provides spacious rooms that ensure a quiet stay with no street noise. Its central location makes it a convenient choice for accessing local attractions. The hotel staff receive high praise for their friendly service and flexible check-in and check-out times, which adds to the overall positive guest experience. While the amenities are basic, they effectively meet the needs of guests looking for affordable accommodation. Overall, The Grey Guesthouse strikes a balance between cost and quality, offering a pleasant stay for travelers on a budget.
No, The Grey Guesthouse doesn't have any pool.
No, a spa isn't available at The Grey Guesthouse.
No, The Grey Guesthouse doesn't allow dogs.
Yes, parking facilities are available at The Grey Guesthouse.