Pisa, 120 Via Carlo Cattaneo43.707277,10.407477(Show on Map)
5.4
Rated
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+5 Photos
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
'Five Keys' is strategically positioned, providing convenient access for travelers, particularly those arriving from the Central Station or airport. Guests frequently highlight its prime location, noting easy access to popular attractions like the Arno River and the Leaning Tower of Pisa. The surrounding area offers an array of dining options while maintaining a peaceful environment, making it ideal for both business visitors and tourists.
Accommodations at 'Five Keys' receive generally positive feedback, with rooms described as comfortable and cozy. Guests appreciate spacious layouts and the integrated bathrooms, despite occasional comments on limited bathroom space. Cleanliness is a strong point, aided by attentive staff members who are praised for their friendliness and hospitality, with figures like William, Julie, Zubair, and Amir enhancing the guest experience through their dedication and helpfulness.
However, cleanliness isn't consistent across all spaces. While some rooms are pristine, others have issues with bathroom hygiene, including reports of mold and dust. The facility sometimes struggles with maintenance, leading to concerns over non-existent amenities and inadequate upkeep.
The beds at the hotel receive mixed reviews; while many guests find them clean and comfortable, others note inconsistencies in quality with older mattresses and pillows affecting their sleep experience. Despite these varied perspectives, the beds generally contribute to a restful stay for many.
Wi-Fi service at 'Five Keys' is also inconsistent. Despite some areas offering reliable access, particularly near the reception, connectivity issues are reported, particularly on the upper floors, suggesting room for improvement in communications and technological support.
Overall, 'Five Keys' offers an appealing location and generally positive interactions with staff, making it a fair choice for travelers needing a brief stay in Pisa. Some aspects may not meet three-star expectations, particularly regarding amenities and cleanliness, but its convenience and service make it satisfactory for a quick overnight stop.
Small
Room Types
Double Room with Private BathroomOffering free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room is air-conditioned and has a seating area with a flat-screen TV, a private entrance, soundproof walls, a tea and coffee maker, as well as a wardrobe. The unit has 1 bed.
Double Room with Private BathroomProviding free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room is air-conditioned and features a seating area with a flat-screen TV, a private entrance, soundproof walls, a tea and coffee maker, as well as a wardrobe. The unit offers 1 bed.
Double Room with Private BathroomOffering free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room is air-conditioned and features a seating area with a flat-screen TV, a private entrance, soundproof walls, a tea and coffee maker, as well as a wardrobe. The unit offers 1 bed.
Double Room with Private BathroomProviding free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room is air-conditioned and features a seating area with a flat-screen TV, a private entrance, soundproof walls, a tea and coffee maker, as well as a wardrobe. The unit offers 1 bed.
Double Room with Private BathroomOffering free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room is air-conditioned and features a seating area with a flat-screen TV, a private entrance, soundproof walls, a tea and coffee maker, as well as a wardrobe. The unit offers 1 bed.
About five keys
Registry or License or Notification Number: 050026AFR0128, IT050026B4LYUNTOO4
Guest Reviews
5.4
Rated
Review Summaries
Location
Nestled in a prime spot, 'Five Keys' boasts an enviable location that appeals to guests seeking convenience and accessibility. Just 800 meters from the Central Station, travelers enjoy a short walk to this pivotal transportation hub. The hotel is strategically positioned, offering a mere 20-minute walk from the airport and quick access to the historical center, making city exploration hassle-free.
The centrality of 'Five Keys' is consistently highlighted, with many reviewers appreciating its proximity to both the city center and the train station. Attractions like the Arno River and the Leaning Tower of Pisa are easily reachable, enhancing the experience for sightseers. The surrounding area, rich with dining options, further facilitates an enjoyable stay. Guests frequently praise the location as being near quiet yet comfortably connected to the city's pulse.
Service and accommodation add to the overall appeal. Rooms are clean, spacious, and welcoming, contributing to a pleasant environment. The staff is noted for their helpfulness and attentiveness, creating a warm atmosphere for visitors.
Overall, the convenient setting of 'Five Keys,' combined with its value for money, makes it an attractive choice for both business travelers and tourists eager to explore Pisa. Whether arriving from the airport or the train station, guests are well-placed to make the most of their time in this vibrant city.
Rooms
The rooms at Five Keys receive generally positive feedback from guests, reflecting a fair balance of comfort and price. Guests consistently describe the rooms as comfortable and cozy, highlighting spaciousness and efficient use of space, especially with larger beds. Cleanliness is another notable aspect, with clean sheets and a tidy environment frequently mentioned. The integration of a bathroom within the room is appreciated for its convenience. Visitors also enjoy the property's strategic location, which is ideal for those relying on public transport or wishing to be close to the city center. The warm welcome from the staff, exemplified by the friendly service, enhances the overall experience. While the bathroom space might be on the smaller side for some, the abundance of hot water is appreciated. Overall, Five Keys offers a decent room experience that aligns well with its pricing.
Beds
The reviews for the beds at Five Keys present a varied picture. Many guests found the beds to be comfortable, new, and clean, highlighting a restful experience during their stay. Several reviews note the comfort of the beds as a positive aspect of their accommodation. However, there are comments about inconsistencies in quality, with some guests mentioning old mattresses and poorly maintained pillows that detracted from their comfort. A few guests pointed out issues with mattresses that were a bit worn out, with noticeable springs, and some even considered the beds uncomfortable. Despite these mixed experiences, the overall vibe is that while some rooms have kept up well, others might benefit from a refresh to ensure a consistently comfortable experience for all guests.
Cleanliness
In the heart of a neighborhood somewhat removed from the city's vibrant center, Five Keys offers a mixed experience when it comes to cleanliness. Some guests found solace in clean and welcoming rooms that meet basic standards. There are reports of spacious rooms with everything necessary, where cleanliness was maintained well enough to provide comfort. Visitors appreciated the attentive staff, notably Zubair and Amir, who catered to their needs with remarkable hospitality, enhancing the experience despite some shortcomings.
However, numerous reviews highlighted significant issues, particularly with bathroom cleanliness. Many guests noted problems such as mold, dust, and unpleasant odors, which detracted from their overall stay. Complaints ranged from unclean showers to non-functioning amenities such as broken hairdryers and missing mirrors, contributing to an impression of a poorly maintained facility. Several reviews mentioned issues such as non-existent hygiene, old and damp structures, and a lack of basic cleaning, marking the facility's less desirable elements.
While there are redeeming aspects of the Five Keys hotel, including proximity to the station and occasional pristine rooms, it's clear that the management might need to step up their game to meet guest expectations regarding cleanliness and upkeep consistently.
Staff
At 'Five Keys', guests are generally met with a wave of friendliness and helpfulness from the staff, creating a welcoming atmosphere for travelers. The staff, including figures such as William, Julie, Zubair, and Amir, are noted for their warmth and readiness to assist, providing helpful information and going beyond expectations to ensure guest satisfaction. The owner frequently stands out in reviews for their amicability and accommodating nature. Despite some logistical challenges, such as limited staff presence and unclear check-in procedures, efforts are made to adjust for setbacks like flight delays, demonstrating flexibility and dedication to service. While some guests mention potential language barriers and areas that could benefit from updates, the overarching narrative focuses on the approachable and supportive demeanor of the staff, significantly enhancing the overall guest experience at this conveniently located establishment close to the airport.
Wi-Fi
The reviews for the Wi-Fi service at Five Keys, a hotel, are mixed. Some guests report having a good or even excellent Wi-Fi experience, particularly in areas close to the reception. The hotel provides free Wi-Fi, which is appreciated by guests. However, not all guests find it satisfactory. Several reviews mention issues with connectivity, particularly on the upper floors, and in-room Wi-Fi service seems to be inconsistent. Some guests had difficulty finding instructions or obtaining the password for the network, which suggests room for improvement in communication and service. Overall, while certain areas of the hotel offer reliable internet access, others, particularly the rooms, might not provide the same level of connectivity.
3 Star
'Five Keys' offers a convenient location, making it a reasonable choice for travelers needing a brief stay in Pisa. The rooms are generally clean and suitable for short visits. The staff stands out with their warm, helpful, and attentive nature, enhancing the experience despite some management issues. Although the price is a plus, guests should be aware of the limited amenities, as there have been reports of missing hot water. While it may fall short of the expectations set by a three-star rating, it remains a satisfactory option for a quick overnight stop.
FAQ
No, five keys doesn't have any pool.
No, a spa isn't available at five keys.
No, five keys doesn't allow dogs.
No, parking facilities aren't available at five keys.
