InfoSummary of reviewsThermas All Inclusive Resort Poços de Caldas By Nacional Inn receives high praise for its family-friendly environment and exceptional location. Situated just a short drive from the center of Poços de Caldas, the resort offers tranquility despite its proximity to a busy street. Guests enjoy the integration of an amusement park within the large hotel space, making it an appealing choice for families seeking both relaxation and entertainment.
The resort's dining experience is commendable, particularly the breakfast, which features a wide selection and superb preparation. The variety and quality of meals extend to lunch and dinner, marked by a homemade taste that stands out. While some areas of dining service could improve, guests appreciate the overall culinary offerings and the service that accompanies them.
Rooms at the resort are spacious and generally clean, providing a comfortable environment for families and larger groups. However, issues such as outdated air conditioning, noise, and varying degrees of comfort in bedding are noted concerns. Nevertheless, the well-lit and ventilated spaces contribute to a pleasant stay.
The resort's pool facilities are a highlight, with both indoor and outdoor heated pools that guests find delightful. Families appreciate the children's area with fun features, although some suggest enhancements for the children's pool temperature. The heated pools, in particular, receive significant praise for their size and warm, inviting temperatures.
The staff at the resort is consistently commended for their friendliness and exceptional service. Guests feel well cared for, thanks to the polite and attentive staff, who handle requests efficiently and courteously.
However, the Wi-Fi service appears to be a weak point, with reports of inadequate connectivity in various areas of the resort. This aspect could pose challenges for guests requiring reliable internet during their stay.
The resort’s all-inclusive aspect is well-regarded, offering variety and quality food and drinks, though improvements in the consistency of availability are suggested. Despite some areas requiring attention, the overall experience at Thermas All Inclusive Resort Poços de Caldas By Nacional Inn is overwhelmingly positive, making it a recommended destination for families seeking a memorable getaway. Show more
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Luxury Resort
Family Friendly Resort
Resort with Swimming Pool
Heated Pool Indoor Pool Pool Water Slide Outdoor Pool
Heated Pool Indoor Pool Pool Water Slide Outdoor Pool
InfoSummary of reviewsHotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn is widely recognized for its excellent and convenient location, making it an ideal spot for a relaxing getaway. The hotel’s beautiful setting and spacious grounds are especially appreciated by families due to the proximity to Walter World Park and other recreational activities. Although some logistical challenges and minor noise issues are noted, the overall positive impression of the location prevails.
The breakfast experience at the hotel is highly commended for its quality and variety, featuring a buffet with a range of cold cuts, breads and fresh items. Guests appreciate the daily variety, though some desire more fruit options and consistency in serving temperatures. Dinner consistently receives praise as well, highlighted by themed events such as New Year's Eve and Italian Night, offering delicious and plentiful meal options. While minor concerns over table availability during peak periods are raised, the general consensus underscores a highly satisfying dining experience.
Rooms at the hotel present a mixed picture. Many guests find them clean, comfortable and cozy with some featuring air conditioning and balconies. However, numerous criticisms point to small bathrooms, outdated furniture and maintenance issues such as faulty fixtures and mold. Essential amenities like hair dryers and proper lighting are sometimes lacking, suggesting a need for improvements.
Cleanliness throughout the hotel receives mixed reviews as well. While many guests find the general cleanliness of rooms and facilities commendable, specific areas like bathrooms and shared spaces occasionally fall short. The hotel's staff garner widespread praise for their politeness, attentiveness and hospitality, significantly enhancing the guest experience. Long wait times at check-in and checkout were noted but did little to overshadow the generally excellent service.
Wi-Fi connectivity is a significant negative aspect with many guests reporting poor signal strength and reliability, especially in rooms. The pool facilities, on the other hand, are a standout feature. Guests praise the well-maintained, heated pools and family-friendly safety measures. Despite occasional crowding and minor maintenance issues, the pool area is largely considered a highlight.
The hotel provides ample parking with valet service, though some logistical issues and delays are noted. Hotel Vilage Inn is particularly praised for its family-friendly environment, offering a variety of activities and well-organized spaces that cater to children and teenagers. The dedicated children's recreational team creates a safe and engaging environment, though some areas like the children's playroom need more maintenance.
Regarding beds, opinions are divided. Many guests find the beds comfortable and clean, while others report issues with mattress quality and discomfort caused by outdated or overly soft mattresses. Overall, Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn stands out as a family-friendly destination with commendable service, dining and recreational facilities, though it does require attention to room maintenance and Wi-Fi connectivity to enhance the guest experience fully. Show more
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Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool Children's Pool Pool Water Slide Pool Lap Lanes Outdoor Pool
Indoor Pool Children's Pool Pool Water Slide Pool Lap Lanes Outdoor Pool
