Bonnie Castle Resort & Marina offers a blend of attractive features and areas for improvement, creating a mixed but generally favorable guest experience. The resort's location in Alexandria Bay is frequently praised, providing stunning river views, particularly of Boldt Castle, along with mesmerizing sunsets. This waterfront positioning offers easy access to local attractions, restaurants and bars, making it convenient for visitors. The scenic beauty and easy access to various activities contribute significantly to guest satisfaction.
Guest reviews highlight the resort's friendly and helpful staff, who consistently ensure a welcoming and accommodating environment. The front desk and marina staff receive particular commendation for their courteous and efficient service. Many guests also appreciate the resort's serene and picturesque atmosphere, as well as the cleanliness of some rooms and common areas.
However, the breakfast offerings at Bonnie Castle Resort & Marina receive mixed feedback. While guests appreciate the selection of cold breakfast items and the quality of brunch, many mention the absence of hot breakfast options and the lack of an included breakfast as areas needing improvement. The restaurant, although praised for its quality, is sometimes understaffed, resulting in limited menu availability.
The rooms at the resort present a varied experience. While guests enjoy the comfortable beds, clean towels and recent updates in some rooms, many note that the accommodations are dated and in need of refurbishment. Issues such as loud air conditioning, dampness and deteriorating bathrooms are common concerns. Despite these drawbacks, room cleanliness and features like waterfront views and jacuzzi tubs are positively highlighted.
Cleanliness throughout the property is another area where guest experiences differ. Some visitors find their rooms clean and well-maintained with comfortable beds and readily available hot water. Nevertheless, numerous reviews mention problems such as dirty rooms, moldy carpets, bugs and neglected public areas, indicating a need for better housekeeping and maintenance practices.
The resort's pools, both indoor and outdoor, receive generally positive remarks. Guests appreciate the cleanliness and pleasant ambiance of these facilities, although some find the outdoor pool location inconvenient and suggest extending pool hours. The comfortable and relaxing in-room jacuzzis also add to the positive experience for many guests, although maintenance and cleanliness issues are occasionally reported.
Overall, while Bonnie Castle Resort & Marina shines with its prime location, scenic beauty and friendly staff, it faces challenges related to outdated facilities, cleanliness and some service aspects. With attention to these areas, the resort has the potential to enhance the overall guest experience significantly.
Holiday Inn Express Hotel & Suites 1000 Islands - Gananoque by IHG, offers guests a highly positive experience characterized by excellent amenities and outstanding service. The location stands out for its convenience, being just off the 401 highway and close to various attractions such as the Thousand Islands boat tour and a golf course. This makes it an ideal base for exploring the region, enhanced by the peaceful ambiance despite its proximity to the main road.
Guests consistently praised the hotel's breakfast offerings as hearty, delicious and varied, featuring eggs, sausage, breakfast potatoes, fruits, cereals and a selection of juices. The breakfast buffet is well-maintained and generously stocked, although a few guests suggested extending the breakfast hours and adding more variety.
The rooms are highly regarded for their cleanliness, modern design and spaciousness. Visitors appreciate the updated amenities and the tranquil environment, making it suitable for both families and individual travelers. The inclusion of a complete breakfast in the room rate adds to the overall value, making the stay even more appealing.
Cleanliness is a notable strength of this hotel. Both the rooms and common areas are praised for their immaculate condition. The pool and sauna are also well-maintained, contributing to the hotel’s reputation as a clean and safe place to stay.
The staff at Holiday Inn Express Hotel & Suites 1000 Islands receive glowing reviews for their friendliness, helpfulness and attentiveness. Visitors often mention the excellent service provided, from reception to the breakfast area, emphasizing the welcoming atmosphere created by the team.
While the pool area receives mixed reviews with some noting the water temperature could be warmer and the pool size being somewhat small, it still provides a pleasant amenity for guests. Additionally, the ample and free parking on-site is highly appreciated, adding to the convenience of the stay.
The comfortable bedding and quality mattresses also enhance the guest experience, contributing to a restful night’s sleep. Despite the hotel being somewhat pricier than other options in the area, the clean environment, excellent room amenities and hearty breakfast options justify the cost for many visitors.
In summary, Holiday Inn Express Hotel & Suites 1000 Islands - Gananoque excels in offering a clean, comfortable and convenient stay, supported by exceptional staff and comprehensive amenities, making it a top choice for travelers visiting the Thousand Islands region.
Comfort Inn & Suites Thousand Islands Harbour District is centrally located, offering an ideal base for exploring Gananoque and the Thousand Islands. Guests appreciate its proximity to the waterfront, cruise docks, marinas and local attractions, while still maintaining a quiet and peaceful atmosphere. The picturesque setting, combined with nearby parks, beaches and nature trails, enhances the overall experience.
Breakfast at the hotel receives mixed reviews. Many guests commend the variety of options, including hot dishes, DIY waffles and a pancake machine and appreciate the friendly staff and organized buffet. However, some guests point out areas for improvement, such as the use of paper utensils, limited seating and a need for healthier options.
The hotel's dinner options benefit from its prime location near various restaurants and shops, adding to the dining convenience. Guests find the rooms generally spacious, clean and well-equipped with amenities like refrigerators, microwaves and coffee machines. The beds are frequently reported as comfortable, contributing to a restful night’s sleep. Some minor issues, such as occasional noise and dated furniture, are noted, but do not significantly detract from the overall positive experience.
Cleanliness stands out as a strong point with both rooms and common areas well-maintained and hygienic. While a few minor lapses in bathroom and carpet cleanliness are mentioned, these are exceptions rather than the rule.
The friendly and accommodating staff receive high praise for their helpfulness and professionalism, consistently enhancing guests' stay. The WiFi service, while generally good, has some variability in connection quality.
The indoor pool and sauna are highlights, described as clean, spacious and relaxing. However, the pool’s temperature can sometimes be inconsistent. Ample and convenient free parking adds to the overall guest satisfaction. The comfortable beds also contribute positively to the experience.
Overall, the hotel offers good value for its three-star rating, meeting the expectations for this category. Business travelers will find the amenities suitable for their needs with quiet rooms and reliable WiFi. The pet-friendly policy, while appreciated by pet owners, could benefit from some enhancements. Assistant overall, Comfort Inn & Suites Thousand Islands Harbour District presents itself as a comfortable and convenient choice for both leisure and business travelers.
Colonial Resort-1000Islands, located in the charming town of Gananoque, consistently receives praise for its prime location and tranquil ambiance. Guests value its proximity to downtown, the marina beach and the starting point for 1000 Islands cruises. The resort’s extensive and well-maintained grounds offer a peaceful environment perfect for outdoor relaxation.
The resort’s breakfast receives mixed reviews with many appreciating the simplicity of items such as toast, muffins, cereal, yogurt, fruit and beverages. Some guests find it convenient and sufficient, though others suggest expanding the variety to include bagels, cheese and eggs to enhance the experience.
Opinions about the rooms are varied with praises for cleanliness, spaciousness and charming features like King Beds and fireplaces in some rooms. However, there are notable criticisms regarding outdated furniture, inconsistent cleanliness and maintenance issues such as mold and musty smells. The overall condition of the rooms suggests a need for comprehensive updates and renovations.
While some guests commend the hotel’s cleanliness, particularly in terms of comfortable beds and well-maintained facilities, others highlight significant concerns, especially with the bathrooms. Issues like moldy windows and unclean bathtubs detract from the overall cleanliness, indicating that thorough housekeeping is inconsistent.
The staff experiences are similarly mixed. Many guests find the staff friendly, helpful and accommodating, going out of their way to ensure a smooth stay. However, there are complaints about unprofessional behavior, language barriers and insufficient problem resolution.
WiFi at the resort is unreliable, often not functional, particularly in the evenings and at night. Guests needing steady internet service may find this aspect frustrating.
The pool facilities, both indoor and outdoor, generally receive positive remarks for cleanliness, ample sun exposure and inviting lounging areas. Some issues include occasional dirtiness and early closing times. Despite this, the pools are a popular amenity and add to the resort’s appeal.
The beds have a mix of reviews with many finding them comfortable and conducive to a restful stay, while others report discomfort due to worn-out mattresses and insufficiently soft or hard beds.
In summary, Colonial Resort-1000Islands offers a nostalgic, tranquil environment in an excellent location with potential for a pleasant stay highlighted by spacious grounds and friendly staff. However, improvements in room updates, cleanliness, WiFi reliability and breakfast variety could significantly enhance the overall guest experience.
Super 8 by Wyndham Brockville offers an inviting stay with an emphasis on its enviable location, friendly service and pet-friendly policies. Situated near the St. Lawrence River, the hotel boasts picturesque surroundings and convenient access to major highways, making it a strategic spot for travelers visiting cities like Ottawa, Toronto, Montreal and Niagara Falls. The proximity to Brockville's charming town adds to its appeal, providing easy access to local attractions, restaurants and stores. Ample parking in front of the rooms and scenic views are appreciated by guests, contributing to the hotel's overall convenience.
Breakfast at the hotel receives mostly positive reviews for its variety and quality with guests frequently noting the delicious waffles and generous options. While some expressed a desire for more variety and healthier choices, the general consensus is that the breakfast offers good value for money.
Rooms at Super 8 by Wyndham Brockville are generally described as spacious, clean and comfortable, though some guests note that the decor could use updating and mention occasional ventilation and noise issues. Cleanliness standards receive mixed feedback with some praising the pristine conditions while others highlight areas needing improvement, such as moldy bathrooms and musty odors.
The staff at the hotel are frequently praised for their friendliness and helpfulness with specific mentions of individuals who go above and beyond to make guests feel welcome. This dedication to excellent service significantly enhances the guest experience.
The pool, both indoor and outdoor, is a considerable draw for many visitors, often described as a warm and enjoyable feature, though occasional crowding can occur. The parking facilities are generally well-received, appreciated for their ample space and convenience.
While the hotel provides free Wi-Fi, the quality of the connection varies with some guests experiencing significant issues. The beds receive mixed reviews as well with many finding them comfortable but some noting issues with size and firmness.
Accessibility features are positively noted with most guests finding the general layout and accessible rooms suitable, though there are occasional reports of specific issues like bathroom flooding. Additionally, the hotel's dog-friendly policies and amenities receive high praise, making it a welcoming destination for pet owners.
Overall, Super 8 by Wyndham Brockville offers good value for money with its combination of convenient location, friendly staff, comfortable rooms and pet-friendly policies. While there is room for improvement in certain areas, it remains a recommended choice for travelers seeking comfort and convenience.
Located in the heart of Watertown near key transit routes, Comfort Inn & Suites Watertown - 1000 Islands offers travelers a blend of convenience and accessibility, making it an ideal choice for both leisure and business trips. Guests appreciate its proximity to restaurants, shopping centers, and entertainment options, all within easy walking distance. Despite being centrally located, the hotel provides a peaceful retreat with quiet surroundings, contributing to a pleasant atmosphere for relaxation.
Guests consistently praise the hotel’s complimentary breakfast for its variety and quality. The breakfast spread includes options like make-your-own waffles, eggs, bacon, and fresh fruits, catering to diverse tastes and preferences. Many reviewers highlight the cleanliness and organization of the breakfast area, as well as the attentive service from a dedicated staff member who enhances the experience with exceptional service.
The rooms in the hotel are noted for their spaciousness and cleanliness, featuring recent updates that add to their appeal. Comfort and convenience are enhanced with amenities such as refrigerators, microwaves, and comfortable beds, which guests often describe as a highlight of their stay. Common areas, including the pool, are also maintained to a high standard of cleanliness.
The hotel staff receives high praise for their friendly and helpful nature, contributing significantly to the warm and welcoming atmosphere. Guests appreciate the dedication of both the front desk and housekeeping teams, who go above and beyond to ensure a pleasant experience. Additionally, the hotel is pet-friendly, providing a dedicated grassy area for dogs, which pet owners find particularly accommodating.
While the hotel excels in many service areas, the Wi-Fi experience is noted as a drawback, with reports of subpar connectivity. Furthermore, the pool, although praised for its cleanliness and warmth, sometimes faces maintenance issues leading to closures.
Overall, Comfort Inn & Suites Watertown - 1000 Islands stands out for its prime location, comfortable accommodations, excellent service, and family-friendly environment. The hotel delivers a consistently positive experience, making it a reliable choice for travelers seeking comfort and convenience in the Watertown area.
The Best Western Watertown/Fort Drum receives high praise for its advantageous location in downtown Watertown, offering easy access to key attractions, dining, and shopping options, while maintaining a peaceful atmosphere. The convenient parking facilities and proximity to major highways make it an ideal choice for both business and leisure travelers, especially those visiting Fort Drum or with family in the area.
Guests frequently commend the hotel's complimentary breakfast, which offers a diverse selection of delicious options, consistently stocked hot items, and fresh coffee. The friendly service from staff further enhances the morning meal experience, creating a positive start to the day.
The hotel's rooms are generally reviewed as clean, comfortable, and spacious, with necessary amenities like refrigerators and microwaves. Visitors appreciate the comfortable beds and quiet environment, contributing to a restful stay. Suites provide additional space and value. The cleanliness throughout the hotel, including common areas, is a standout feature, complemented by the attentive and welcoming staff who are noted for their exceptional service and willingness to assist.
Families find the Best Western Watertown/Fort Drum particularly accommodating, with amenities such as the indoor pool and pet-friendly policies providing added enjoyment. The hotel also anticipates the needs of those traveling with children, further establishing its family-friendly reputation.
Guests report a generally reliable Wi-Fi service, although there are occasional inconsistencies. The indoor pool, while a delightful amenity for many, can experience crowding and ventilation issues, although these do not detract significantly from the overall enjoyment.
Overall, the Best Western Watertown/Fort Drum offers a comfortable and welcoming lodging experience in a strategic location, with excellent service, clean accommodations, and a family-friendly atmosphere, making it a favored choice for travelers to Watertown.
Categories
3 Star
Pool
Heated Pool
Indoor Pool
Family
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