The Holiday Inn Express Poole by IHG, receives commendable reviews for its convenient and central location, making it ideal for exploring Poole's attractions such as Poole Harbour, town center and the Lighthouse Arts Centre. Guests appreciate its proximity to public transportation, eateries, bars and the ferry port. Despite some challenges in finding the hotel due to understated signage, visitors enjoy the quiet and peaceful environment once settled.
Guests have mixed feelings about breakfast. Many highlight the good selection and variety, including gluten-free and vegan options within a clean and organized dining area. However, others note that the hot food options could be improved and that the breakfast sometimes becomes repetitive. Dinner experiences are also split with positive feedback on the food quality when available, but common complaints about limited options, high prices and slow service.
Rooms at the hotel are frequently praised for their cleanliness, spaciousness and comfort, featuring large and comfy beds. Guests also appreciate the peace and quiet. However, some reviews mention a lack of amenities, issues with heating and rooms in need of maintenance. Despite these concerns, the friendly and helpful staff consistently enhance the overall guest experience.
Cleanliness is another strong point for the hotel with many visitors describing it as spotless and well-maintained. The public areas and rooms are generally clean and comfortable, though a few guests noted occasional lapses in the dining area and housekeeping routines.
The hotel's staff receive high praise for their friendliness, helpfulness and efficiency. Their exceptional service across all areas of the hotel, from reception to dining, significantly contributes to a positive guest experience. Particular members of staff are frequently commended for their outstanding service, enhancing the hotel's welcoming atmosphere.
The complimentary Wi-Fi service at the hotel is appreciated for its speed and reliability in most areas, though some guests experience intermittent connectivity. Parking is considered convenient and secure, albeit with a nightly fee of £7.50 which some find reasonable. The availability of EV charging points is a noteworthy benefit for those with electric vehicles.
Families find the hotel particularly accommodating, appreciating the spacious family rooms, helpful staff and thoughtful touches like complimentary Easter chocolate eggs for kids. The hotel's location near family-friendly attractions adds to its appeal, making it a great choice for family getaways.
Overall, the Holiday Inn Express Poole offers a strategic base for both leisure and business travelers with commendable service, clean and comfortable rooms and a family-friendly environment. Areas for improvement include the variety and quality of breakfast and dinner options and room maintenance, but the hotel’s positive traits generally outweigh the negatives, contributing to a satisfactory and pleasant stay for most visitors.
Harbour Heights Hotel is highly praised for its exceptional location, offering breathtaking panoramic views of Poole Harbour, Brownsea Island and the Sandbanks peninsula. The elevated vantage point provides a serene environment ideal for relaxation and convenient access to local attractions, including beaches, shops and restaurants. Guests particularly enjoy the stunning views from the terrace and dining areas, which enhance the overall experience, despite noting some areas that require refurbishment.
Breakfast at Harbour Heights Hotel is generally well-received with guests appreciating the excellent food variety and the pleasant, attentive staff. The breakfast can be enjoyed through table service for hot dishes or buffet-style for continental options, often accompanied by scenic views. Although there are occasional lapses in service, most guests find the breakfast experience delightful.
Dinner at the hotel also garners positive feedback, particularly in the Chinese and Italian restaurants known for their exceptional quality and flavorful dishes. Despite occasional slow service and a limited menu at some venues, the combination of superb food, professional staff and exceptional views makes dining a standout aspect of the hotel.
The rooms at Harbour Heights Hotel feature spectacular views of the harbor, adding a memorable element to the stay. Most guests find the rooms comfortable and spacious with modern amenities, although some mention dated décor and minor maintenance issues. Cleanliness is consistently highlighted with rooms and common areas well-maintained, despite some areas needing attention.
Staff at the hotel receive high marks for their friendly, attentive and helpful service across various functions, contributing significantly to the positive guest experience. Specific staff members, such as those at reception and in dining areas, are often mentioned for their exceptional service.
The Wi-Fi connection and parking facilities receive mixed reviews. While some guests find the Wi-Fi satisfactory, others experience disruptions, particularly on weekends. Parking is appreciated when available, but the space can be tight and limited during high season.
The comfort of the beds stands out with many guests praising them as very comfortable, contributing to restful stays. However, there are occasional critiques regarding the pillows and bedding.
Overall, Harbour Heights Hotel positions itself as a high-class destination offering spectacular views, a serene environment and generally positive dining and accommodation experiences. While there are areas for improvement, particularly in décor and some services, the combination of beautiful surroundings, friendly staff and comfortable facilities make it a favored choice for visitors seeking a luxurious getaway.