Norwood Inn & Suites Merrillville has garnered a range of reviews across various categories. The breakfast service offers a serene start to the day, particularly appreciated for its pleasant garden view. Guests find the selection of items satisfactory, including bagels, toast, coffee, cereals and waffles. The highlight is the presence of a waffle maker. Yet, some minor tweaks such as the inclusion of items like butter and juice and improvements in the availability of utensils could elevate the experience further.
Regarding the rooms, there have been notable criticisms. However, focusing on the positives, the hotel has received some recognition for efforts in cleaning certain areas. Some guests express satisfaction with the rooms being wiped down properly, showcasing that cleanliness efforts are being made, though inconsistent.
The staff at Norwood Inn & Suites Merrillville receives positive feedback for being friendly and helpful. Many guests have highlighted the accommodating nature of the staff, specifically mentioning the front desk team and maintenance personnel. Their promptness and willingness to assist significantly enhance the guest experience despite occasional reports of unprofessional behavior.
While there are areas that require significant attention, including overall cleanliness and room conditions, the hotel's friendly staff and pleasant breakfast setup stand out as redeeming features.