Portobello Park Hotel
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Summary of reviewsPortobello Park Hotel is frequently praised for its strategic location, providing easy access to prominent attractions including the lively Axé Moi entertainment complex and the nearby Taperapuan Beach. Additionally, the hotel is surrounded by numerous bars, restaurants, supermarkets and pharmacies, making it a convenient option for both leisure and daily needs. Families find the hotel especially accommodating due to its child-friendly amenities and large swimming pool.
Guests speak highly of the breakfast experience, often describing it as excellent and varied. The offerings include fresh tapioca, a range of breads, cakes and juices, which are well-received. The breakfast staff are frequently commended for their friendly and attentive service. Despite minor criticisms about the lack of air conditioning in the breakfast room and occasional delays in item replenishment, the overall impression remains positive.
The hotel's dinner menu also garners favorable reviews for its taste and presentation. However, some guests find the food and drink prices high and portions smaller than expected. The waitstaff are generally attentive, adding to the convenience of an onsite restaurant.
The rooms at Portobello Park Hotel present a mixed experience. Many guests appreciate their spaciousness, comfort and cleanliness. New air conditioning systems and comfortable beds are often mentioned. Nevertheless, some rooms show signs of aging with issues like worn-out furniture, moldy walls and a musty smell being cited. Bathrooms, in particular, need attention due to problems with water flow, hot water availability and hygiene standards. Noise disturbances are also a common complaint.
Cleanliness throughout the hotel receives mixed reviews. While many commend the cleaning staff for their efforts, particularly in maintaining common areas and the swimming pools, others point out issues with mold, bad odors and sightings of pests. These inconsistencies highlight a need for improved hygiene practices.
The standout feature of Portobello Park Hotel is its staff, widely regarded as friendly, helpful and polite. The parking attendants and various other staff members, such as those in reception, waiters and recreation personnel, earn specific praise for their exceptional service and attentiveness. Despite a few isolated incidents of rudeness or lack of preparedness, the general consensus is overwhelmingly positive regarding the staff's contribution to the guest experience.
Internet connectivity is another area where the hotel has room for improvement. While the Wi-Fi works well in public areas, many guests struggle with weak or unreliable signals in their rooms and around the pool area. This inconsistency can be problematic for those needing a stable connection.
The gym offers a limited but useful facility for fitness enthusiasts, though its operating hours are somewhat restrictive, which may not cater to all guests' schedules. The tennis courts receive positive feedback for their general quality, though suggestions for renovation and better lighting have been noted.
The swimming pool area is a highlight, appreciated for its cleanliness, size and heated pools. Families particularly enjoy the amenities, including a dedicated children's pool. However, some guests suggest extending the pool's operating hours and addressing maintenance issues.
Parking at the hotel is convenient with a private lot located close to the hotel. The parking staff are noted for their politeness, though the limited and often crowded space can pose challenges, especially during peak times.
In summary, Portobello Park Hotel offers a prime location, excellent breakfast, attentive staff and family-friendly amenities. However, improvements in room maintenance, cleanliness consistency, internet connectivity and more flexible facility hours could significantly enhance the guest experience.
Categories
Guests speak highly of the breakfast experience, often describing it as excellent and varied. The offerings include fresh tapioca, a range of breads, cakes and juices, which are well-received. The breakfast staff are frequently commended for their friendly and attentive service. Despite minor criticisms about the lack of air conditioning in the breakfast room and occasional delays in item replenishment, the overall impression remains positive.
The hotel's dinner menu also garners favorable reviews for its taste and presentation. However, some guests find the food and drink prices high and portions smaller than expected. The waitstaff are generally attentive, adding to the convenience of an onsite restaurant.
The rooms at Portobello Park Hotel present a mixed experience. Many guests appreciate their spaciousness, comfort and cleanliness. New air conditioning systems and comfortable beds are often mentioned. Nevertheless, some rooms show signs of aging with issues like worn-out furniture, moldy walls and a musty smell being cited. Bathrooms, in particular, need attention due to problems with water flow, hot water availability and hygiene standards. Noise disturbances are also a common complaint.
Cleanliness throughout the hotel receives mixed reviews. While many commend the cleaning staff for their efforts, particularly in maintaining common areas and the swimming pools, others point out issues with mold, bad odors and sightings of pests. These inconsistencies highlight a need for improved hygiene practices.
The standout feature of Portobello Park Hotel is its staff, widely regarded as friendly, helpful and polite. The parking attendants and various other staff members, such as those in reception, waiters and recreation personnel, earn specific praise for their exceptional service and attentiveness. Despite a few isolated incidents of rudeness or lack of preparedness, the general consensus is overwhelmingly positive regarding the staff's contribution to the guest experience.
Internet connectivity is another area where the hotel has room for improvement. While the Wi-Fi works well in public areas, many guests struggle with weak or unreliable signals in their rooms and around the pool area. This inconsistency can be problematic for those needing a stable connection.
The gym offers a limited but useful facility for fitness enthusiasts, though its operating hours are somewhat restrictive, which may not cater to all guests' schedules. The tennis courts receive positive feedback for their general quality, though suggestions for renovation and better lighting have been noted.
The swimming pool area is a highlight, appreciated for its cleanliness, size and heated pools. Families particularly enjoy the amenities, including a dedicated children's pool. However, some guests suggest extending the pool's operating hours and addressing maintenance issues.
Parking at the hotel is convenient with a private lot located close to the hotel. The parking staff are noted for their politeness, though the limited and often crowded space can pose challenges, especially during peak times.
In summary, Portobello Park Hotel offers a prime location, excellent breakfast, attentive staff and family-friendly amenities. However, improvements in room maintenance, cleanliness consistency, internet connectivity and more flexible facility hours could significantly enhance the guest experience.
Hotel with Swimming Pool
The hotel offers family-friendly entertainment options and spa services. It features a well-maintained pool area and is known for providing great services and facilities.
Children's Pool Pool Water Slide Outdoor Pool
Hotel with Parking
This resort offers free self-parking for guests. It also features a free water park, multiple pools, and is located near the beach and popular entertainment complexes.
Accessible Hotel
This hotel is equipped with wheelchair access.
Hotel with Gym
Portobello Park Hotel has a state-of-the-art fitness center equipped with modern exercise machines and free weights.
3-Star Hotel
This hotel offers a comfortable stay with access to a water park, making it ideal for families and those looking for recreational activities. The location is convenient, and the amenities cater to both relaxation and entertainment.
Hotel with Outdoor Pool
The hotel boasts two outdoor pools plus a children's pool with a waterslide, along with free access to a water park, making it an excellent choice for families seeking extensive pool amenities.
Hotel with Children's Pool
Located in Porto Seguro, this park hotel offers a blend of nature and convenience. It is likely to have kid-friendly amenities. Its location provides a peaceful environment for a family vacation.
Hotel near The Beach
Family Friendly Hotel
Business Hotel
Hotel with Tennis Courts
Hotel with Pool Water Slide
Guest Reviews
Portobello Park Hotel boasts an excellent location, surrounded by numerous conveniences and popular attractions. Guests praise its proximity to several bars and restaurants offering great value and live shows, making it a prime spot for enjoying local nightlife. The hotel is particularly close to the famous Axé Moi entertainment complex, as well as supermarkets and pharmacies, enhancing its accessibility for daily needs.
The beach is a short walk away, although some guests note that it’s not directly on the waterfront; this minor drawback is easily offset by the convenience of nearby public transport options. Families find the hotel especially accommodating with child-friendly amenities and recreational facilities including a large swimming pool.
The hotel's structure and services have received high marks with well-maintained facilities and excellent breakfast offerings frequently mentioned. Overall, Portobello Park Hotel's location is regarded as highly favorable, striking a balance between accessibility to key attractions and the comforts of essential amenities.
Portobello Park Hotel offers a highly praised breakfast experience, frequently described as excellent, varied and delicious. Guests repeatedly express satisfaction with the plentiful and diverse options available, highlighting items such as freshly made tapioca and a range of breads, cakes and juices. Many find the breakfast abundant and well-served with particular mentions of its quality and flavor.
In addition to the tasty food, the breakfast staff are frequently commended for their friendly and attentive service. Despite the overall positive feedback, some reviews note areas for improvement. Issues like the lack of air conditioning in the breakfast room, occasional delays in item replenishment and limited options in fruit and yogurt are mentioned.
Nonetheless, the overwhelmingly positive comments about the delicious and comprehensive breakfast, combined with the attentiveness of the staff, underscore the hotel's commitment to providing a satisfying start to the day for its guests.
Portobello Park Hotel offers a diverse menu with snacks and a variety of dishes that are generally well-received in terms of taste. Guests have complimented the well-seasoned and delicious meals, describing them as excellent and perfect. However, there are significant concerns regarding the cost and quality of food and drinks. The consensus points out that the prices are on the higher side, which seems to be a common issue among beachfront locations. Despite the high costs, some feel the portions are small and the bar service does not justify the expense. Attentive waitstaff and the convenience of an onsite restaurant have been noted as positives. On the flip side, there are occasional complaints about tough meat, noisy dining experience and the need for better menu variety, especially in drinks. In summary, while the culinary offerings are generally praised for their flavor and presentation, price and portion size remain areas for improvement.
The rooms at Portobello Park Hotel deliver a mixed experience, combining spacious and comfortable areas with several evident drawbacks. Guests have prominently praised the rooms for being airy and spacious, often mentioning the new air conditioning systems and comfortable beds. The cleanliness of the rooms, described as impeccable, contributes to a cozy atmosphere, enhanced by effective organization and adequate furniture in some newer rooms.
However, many reviews highlight the hotel's need for significant renovations. Recurring issues include old, worn-out furniture, moldy walls and a musty smell that pervades many rooms and hallways. Problems with bathrooms are frequent, ranging from bad water flow and lack of hot water to clogged sinks and poor hygiene. Additionally, several guests observed poor soundproofing and frequent noise disturbances, both from corridors and nearby rooms.
Despite decent room sizes and basic amenities like air conditioning and TV, the outdated and deteriorated state of the infrastructure casts a shadow over the overall stay. Guests also face challenges like high upfront payments, distant room locations and sporadic power outages. The absence of balconies and inadequate drying spaces for beachwear further reduce room functionality.
In summary, while Portobello Park Hotel offers spacious and sometimes comfortable accommodations, its aging facilities and maintenance issues suggest a pressing need for refurbishment to provide a more consistent and pleasant guest experience.
Portobello Park Hotel offers a mixed experience when it comes to bed comfort, although there are many positive highlights. A significant number of guests have praised the hotel for its very comfortable beds, often describing the mattresses and bedding as good, excellent or even super comfortable. Reviewers particularly appreciated the spaciousness of the beds and the addition of new bathroom amenities in some rooms. These positive comments often emphasize the cleanliness and quality of the beds, making them suitable for restful sleep.
However, not all feedback is glowing. Some guests have reported issues such as beds being uncomfortable, thin or low pillows and occasional incidences of broken bed frames. A few reviews mentioned cleanliness concerns, citing moldy curtains and inadequate washing of sheets and blankets. There were also complaints about beds being old, too soft or having issues such as dampness or a springy feel.
Overall, while many guests seem to enjoy a comfortable night's sleep at Portobello Park Hotel, there are some inconsistencies in bed quality and maintenance that potential visitors should be aware of.
Portobello Park Hotel presents a mixed bag regarding cleanliness, as reported by numerous guests. Positively, many have found the rooms to be clean, tidy and well-organized, praising the daily cleaning service and highlighting the exceptional work of the cleaning staff. The common areas and swimming pools often received accolades for their pristine conditions, contributing to a generally very clean environment throughout the hotel.
However, these positive experiences contrast sharply with recurring issues cited by other guests. Some guests observed exposed bulbs and wires, moldy walls, dirt in rooms and a bad odor permeating the hallways. Bathrooms, in particular, drew complaints for being dirty and in need of renovation with reports of stained tiles and inadequate hygiene practices. Additionally, several guests pointed out the presence of rodents and insects, significantly impacting their stay.
Despite the commendable efforts of the cleaning staff and the cleanliness of certain areas and amenities, inconsistencies in maintaining hygiene standards across the hotel have been a point of contention. Thus, while the hotel boasts many clean areas and well-maintained rooms, it also faces significant challenges in providing a uniformly clean experience.
At Portobello Park Hotel, the standout feature frequently highlighted by guests is the superb quality of the staff. Many reviewers praise the employees for being super kind and consistently attentive. The parking attendants, in particular, receive commendations for their politeness. Overall, the staff are described as friendly, helpful and polite, contributing to an overwhelmingly positive impression of the hotel.
Special mentions include well-trained staff members who provide excellent service, particularly in areas like reception, where efficiency and friendliness are noted. Some guests give particular praise to individual staff members, adding a personal touch to their reviews. Names like Leni, Elizete, Flavio and Bruno are highlighted for their exceptional service.
The hotel staff, from waiters to housekeepers, are frequently mentioned for their attentiveness and willingness to go the extra mile. Many note that the entire staff is consistently friendly and welcoming, fostering a pleasant atmosphere throughout the hotel. The recreation staff, in particular, receive accolades for their activities and engagement, especially with children, ensuring a fun and lively environment.
However, there are some points of concern. A handful of reviews mention instances of unprepared and rude employees, particularly during specific interactions, such as cleaning or at the bar. Some guests also encountered delays in service and noted a lack of training and customer service skills among certain staff members.
Despite these occasional issues, the general consensus remains positive. Exceptional service from the reception and bar staff, attentive waiters and remarkable hospitality are recurrent themes in the guest reviews. The Portobello Park Hotel staff are largely seen as a significant asset to the guest experience, demonstrating professionalism, enthusiasm and a genuine commitment to making guests feel welcome and well-served.
Portobello Park Hotel offers a mixed experience when it comes to internet connectivity. While some guests have noted that the internet works well in public areas, many have encountered issues with the Wi-Fi in their rooms. The signal strength tends to be weak or fluctuating and in some cases, guests couldn't connect at all. The Wi-Fi at the pool area is also reported to be poor and the signal often drops, requiring frequent logins. Despite a few mentions of good cost-benefit, the consistent theme is that the internet does not meet expectations with many describing it as terrible, very bad or not up to standard. This may impact those who rely heavily on a stable internet connection during their stay.
The gym at Portobello Park Hotel presents both opportunities and considerations for guests looking to maintain their fitness routines during their stay. The facility itself, though described by some as perfect, features a limited selection of machines, which might not cater extensively to all workout preferences. However, its availability offers a convenient option for those focused on staying active.
One common observation among guests is the operating schedule of the gym, which runs from 9 am to 5 pm with some variations reported as 10 am to 4 pm. This schedule has been noted as inconvenient by several guests, particularly those with early morning or late evening routines and it does not operate on Saturdays and Sundays. Additionally, there seems to be a lack of communication regarding the gym's operating hours and availability, leading to some confusion.
These factors suggest that while the gym can be a useful amenity for those who can align their schedules, it might not fully accommodate guests with different time preferences or those who expect round-the-clock access typically found in many hotels.
Portobello Park Hotel boasts a variety of swimming pools that cater to families and individuals alike. The pools are large, heated and maintain a clean standard that many guests appreciate. The pool area is a highlight, often described as excellent with plenty of leisure options that make it a great spot for both adults and children. Families particularly enjoy the dedicated children's pool and the presence of water toys, although some mention that these toys could use some improvements.
The grounds include a water park and pools equipped with slides, adding to the fun for younger guests. The leisure area is spacious and well-facilitated, making it an excellent choice for a family getaway. Despite some reviews noting maintenance issues and occasional dirtiness, the majority speaks favorably about the cleanliness and warmth of the pools.
There are some concerns about the pool’s operating hours starting at 10 am, as guests would prefer them to open earlier. Additionally, the pool area, while generally well-maintained, could benefit from more rigorous upkeep, especially regarding slippery surfaces and aging infrastructure. Overall, the pool facilities receive positive remarks for their cleanliness, warmth and family-friendly atmosphere, making the hotel a suitable choice for those looking to relax and enjoy quality time in and around the water.
The Portobello Park Hotel boasts an exceptional location, offering guests the advantage of being very close to Taperapuan Beach, roughly a short walk of 500 meters. This proximity eliminates the need for using a car to enjoy the sandy shores, a convenience lauded by many. The position of the hotel is near prominent beach attractions such as kiosks and the famous Axé Moi tent, which provides an engaging beach bar experience with both sun and shade options.
This advantageous setting places guests within easy reach of not just the beach, but various amenities including pharmacies, markets and bars. Notably, while the hotel is not beachfront, its situation two blocks away from the main beach and close to key city spots adds to its appeal, ensuring that guests can seamlessly explore and indulge in the local offerings.
The tennis courts at Portobello Park Hotel have received mixed feedback. Many guests appreciate the courts, describing them as great and well-maintained, contributing positively to their stay. However, there are areas that require attention, such as renovating the tennis court and its net, improving the night lighting and replacing the beach tennis court with real beach sand. Despite these issues, the overall sentiment towards the tennis facilities remains positive with guests highlighting the availability and quality of the courts.
Portobello Park Hotel provides parking with several commendable aspects that stand out in customer reviews. Many guests appreciated that the hotel offers its own parking lot, which is conveniently close to the hotel. The parking staff were noted for being super polite, contributing to a pleasant experience. The lot is described as private and fairly well-maintained, ensuring a decent level of cleanliness.
However, there are some areas for improvement. The parking space is somewhat limited and the lot is often crowded, which might pose challenges for guests during peak times. It's also highlighted that the parking lot is not paved, turning into pure mud when wet and occasionally prone to flooding. Some reviews pointed out a strong smell of sewage in the parking area and suggested that the garage should ideally be covered.
Overall, Portobello Park Hotel offers good and convenient parking on-site, but the space availability and condition of the lot could benefit from enhancements.
Portobello Park Hotel stands out as an excellent destination for families, offering a wide array of amenities and activities that ensure a delightful stay for both parents and children. The hotel excels in providing a family-friendly environment rich with entertainment options specifically designed to keep kids engaged and happy. Activities for children are diverse and plentiful, ranging from engaging recreational programs to well-maintained children's pools and play areas. The recreation staff receive high praise for their dedication and effort in making kids’ experiences memorable.
The pool areas specifically designated for children are highlighted as beautiful and fun, providing great leisure spaces for young ones. Families appreciate the baby pantry facilities that cater to the needs of the youngest members by offering convenient options to heat up baby bottles and food.
Guests also speak highly of the overall atmosphere of the hotel, which is perfect for family holidays, birthdays and celebrations. The vast and innovative breakfast selection is another added bonus, ensuring that both children and adults start their day with a satisfying meal.
Parking availability, excellent service and clean rooms contribute to the overall comfort and convenience for families. The location of the hotel adds to its appeal, making it an ideal spot for memorable family vacations.
While there are some minor feedback points, such as the bed situation and hallway cleanliness, these do not overshadow the hotel's strengths regarding family accommodations and activities. In summary, Portobello Park Hotel provides an outstanding family-friendly experience, making it an excellent choice for those seeking a fun-filled, comfortable and enjoyable stay with their loved ones.
Portobello Park Hotel offers a great cost-benefit ratio, making it an appealing option for budget-conscious travelers. The breakfast service is vast and innovative, a highlight that adds value to the overall experience. As a three-star hotel, it meets basic needs with its moderate rating and service. The facilities and services are consistent with a three-star standard—decent, not luxurious, but satisfactory for those who temper their expectations accordingly.
Some areas of the hotel may seem slightly dated, but it still functions efficiently within its category. The ambiance matches its mid-range pricing, offering good value for money. Although it is not without its flaws, which are typical for its league, the hotel manages to deliver a good overall experience that aligns well with its rating and promises.
Portobello Park Hotel offers several accessible options for guests with disabilities, ensuring a comfortable stay for those with physical challenges. Guests praised the hotel's services tailored to their needs, highlighting the accessible gym schedule, pool and nearby restaurants and beach bar. The service was noted as perfect for people with disabilities with accessible areas such as the breakfast area contributing to a positive experience. However, some areas, such as the corridors, were described as narrow and there were mentions of a clogged shower area with poor access. Despite the lack of an elevator, guests found the overall accessibility to be good and appreciated the hotel’s efforts to accommodate those with physical disabilities.
The Portobello Park Hotel features a variety of pools, highlighted by a children's pool area and an inviting toddler pool. Guests have frequently praised the water slides, noting their suitability for both children and adults, making them a hit among families. The recreation area is equipped with numerous slides that provide endless entertainment. Cleanliness of the pools is another positive aspect often mentioned.
However, there are occasional issues with maintenance, such as slides being out of order or the water slide being jammed. Despite these setbacks, when operational, the slides are a significant attraction. The staff at the hotel are friendly and there are additional water toys available for children's enjoyment. Overall, the water features at Portobello Park Hotel offer a fun and engaging experience, particularly for families with young children.
The Portobello Park Hotel boasts an impressive outdoor pool area that consistently receives positive feedback from guests. The pool is large and well-maintained, providing a pleasant swimming experience with a comfortable water temperature. It's both spacious and clean, making it a perfect spot for relaxation.
Families particularly appreciate the children's pool and water park area, which are designed with various games and activities to keep the little ones entertained. The outdoor facilities are excellent, featuring a variety of recreational options and poolside entertainment.
Guests also note the hotel’s convenient location and overall friendly service, adding to the enjoyable experience. The children’s area is specifically highlighted as being very well-thought-out, ensuring that younger guests have a fantastic time.
While there are a few mentions of minor issues, such as clogged water resources in the children's pool area and occasional dirtiness in hallways, the overwhelmingly positive reviews focus on the clean, fun and well-organized pool facilities.
Location Show Map
Location
The beach is a short walk away, although some guests note that it’s not directly on the waterfront; this minor drawback is easily offset by the convenience of nearby public transport options. Families find the hotel especially accommodating with child-friendly amenities and recreational facilities including a large swimming pool.
The hotel's structure and services have received high marks with well-maintained facilities and excellent breakfast offerings frequently mentioned. Overall, Portobello Park Hotel's location is regarded as highly favorable, striking a balance between accessibility to key attractions and the comforts of essential amenities.
Breakfast
In addition to the tasty food, the breakfast staff are frequently commended for their friendly and attentive service. Despite the overall positive feedback, some reviews note areas for improvement. Issues like the lack of air conditioning in the breakfast room, occasional delays in item replenishment and limited options in fruit and yogurt are mentioned.
Nonetheless, the overwhelmingly positive comments about the delicious and comprehensive breakfast, combined with the attentiveness of the staff, underscore the hotel's commitment to providing a satisfying start to the day for its guests.
Dinner
Rooms
However, many reviews highlight the hotel's need for significant renovations. Recurring issues include old, worn-out furniture, moldy walls and a musty smell that pervades many rooms and hallways. Problems with bathrooms are frequent, ranging from bad water flow and lack of hot water to clogged sinks and poor hygiene. Additionally, several guests observed poor soundproofing and frequent noise disturbances, both from corridors and nearby rooms.
Despite decent room sizes and basic amenities like air conditioning and TV, the outdated and deteriorated state of the infrastructure casts a shadow over the overall stay. Guests also face challenges like high upfront payments, distant room locations and sporadic power outages. The absence of balconies and inadequate drying spaces for beachwear further reduce room functionality.
In summary, while Portobello Park Hotel offers spacious and sometimes comfortable accommodations, its aging facilities and maintenance issues suggest a pressing need for refurbishment to provide a more consistent and pleasant guest experience.
Beds
However, not all feedback is glowing. Some guests have reported issues such as beds being uncomfortable, thin or low pillows and occasional incidences of broken bed frames. A few reviews mentioned cleanliness concerns, citing moldy curtains and inadequate washing of sheets and blankets. There were also complaints about beds being old, too soft or having issues such as dampness or a springy feel.
Overall, while many guests seem to enjoy a comfortable night's sleep at Portobello Park Hotel, there are some inconsistencies in bed quality and maintenance that potential visitors should be aware of.
Cleanliness
However, these positive experiences contrast sharply with recurring issues cited by other guests. Some guests observed exposed bulbs and wires, moldy walls, dirt in rooms and a bad odor permeating the hallways. Bathrooms, in particular, drew complaints for being dirty and in need of renovation with reports of stained tiles and inadequate hygiene practices. Additionally, several guests pointed out the presence of rodents and insects, significantly impacting their stay.
Despite the commendable efforts of the cleaning staff and the cleanliness of certain areas and amenities, inconsistencies in maintaining hygiene standards across the hotel have been a point of contention. Thus, while the hotel boasts many clean areas and well-maintained rooms, it also faces significant challenges in providing a uniformly clean experience.
Staff
Special mentions include well-trained staff members who provide excellent service, particularly in areas like reception, where efficiency and friendliness are noted. Some guests give particular praise to individual staff members, adding a personal touch to their reviews. Names like Leni, Elizete, Flavio and Bruno are highlighted for their exceptional service.
The hotel staff, from waiters to housekeepers, are frequently mentioned for their attentiveness and willingness to go the extra mile. Many note that the entire staff is consistently friendly and welcoming, fostering a pleasant atmosphere throughout the hotel. The recreation staff, in particular, receive accolades for their activities and engagement, especially with children, ensuring a fun and lively environment.
However, there are some points of concern. A handful of reviews mention instances of unprepared and rude employees, particularly during specific interactions, such as cleaning or at the bar. Some guests also encountered delays in service and noted a lack of training and customer service skills among certain staff members.
Despite these occasional issues, the general consensus remains positive. Exceptional service from the reception and bar staff, attentive waiters and remarkable hospitality are recurrent themes in the guest reviews. The Portobello Park Hotel staff are largely seen as a significant asset to the guest experience, demonstrating professionalism, enthusiasm and a genuine commitment to making guests feel welcome and well-served.
Wi-Fi
Gym
One common observation among guests is the operating schedule of the gym, which runs from 9 am to 5 pm with some variations reported as 10 am to 4 pm. This schedule has been noted as inconvenient by several guests, particularly those with early morning or late evening routines and it does not operate on Saturdays and Sundays. Additionally, there seems to be a lack of communication regarding the gym's operating hours and availability, leading to some confusion.
These factors suggest that while the gym can be a useful amenity for those who can align their schedules, it might not fully accommodate guests with different time preferences or those who expect round-the-clock access typically found in many hotels.
Pool
The grounds include a water park and pools equipped with slides, adding to the fun for younger guests. The leisure area is spacious and well-facilitated, making it an excellent choice for a family getaway. Despite some reviews noting maintenance issues and occasional dirtiness, the majority speaks favorably about the cleanliness and warmth of the pools.
There are some concerns about the pool’s operating hours starting at 10 am, as guests would prefer them to open earlier. Additionally, the pool area, while generally well-maintained, could benefit from more rigorous upkeep, especially regarding slippery surfaces and aging infrastructure. Overall, the pool facilities receive positive remarks for their cleanliness, warmth and family-friendly atmosphere, making the hotel a suitable choice for those looking to relax and enjoy quality time in and around the water.
Beach
This advantageous setting places guests within easy reach of not just the beach, but various amenities including pharmacies, markets and bars. Notably, while the hotel is not beachfront, its situation two blocks away from the main beach and close to key city spots adds to its appeal, ensuring that guests can seamlessly explore and indulge in the local offerings.
Tennis
Parking
However, there are some areas for improvement. The parking space is somewhat limited and the lot is often crowded, which might pose challenges for guests during peak times. It's also highlighted that the parking lot is not paved, turning into pure mud when wet and occasionally prone to flooding. Some reviews pointed out a strong smell of sewage in the parking area and suggested that the garage should ideally be covered.
Overall, Portobello Park Hotel offers good and convenient parking on-site, but the space availability and condition of the lot could benefit from enhancements.
Family
The pool areas specifically designated for children are highlighted as beautiful and fun, providing great leisure spaces for young ones. Families appreciate the baby pantry facilities that cater to the needs of the youngest members by offering convenient options to heat up baby bottles and food.
Guests also speak highly of the overall atmosphere of the hotel, which is perfect for family holidays, birthdays and celebrations. The vast and innovative breakfast selection is another added bonus, ensuring that both children and adults start their day with a satisfying meal.
Parking availability, excellent service and clean rooms contribute to the overall comfort and convenience for families. The location of the hotel adds to its appeal, making it an ideal spot for memorable family vacations.
While there are some minor feedback points, such as the bed situation and hallway cleanliness, these do not overshadow the hotel's strengths regarding family accommodations and activities. In summary, Portobello Park Hotel provides an outstanding family-friendly experience, making it an excellent choice for those seeking a fun-filled, comfortable and enjoyable stay with their loved ones.
3 Star
Some areas of the hotel may seem slightly dated, but it still functions efficiently within its category. The ambiance matches its mid-range pricing, offering good value for money. Although it is not without its flaws, which are typical for its league, the hotel manages to deliver a good overall experience that aligns well with its rating and promises.
Accessible
Pool Water Slide
However, there are occasional issues with maintenance, such as slides being out of order or the water slide being jammed. Despite these setbacks, when operational, the slides are a significant attraction. The staff at the hotel are friendly and there are additional water toys available for children's enjoyment. Overall, the water features at Portobello Park Hotel offer a fun and engaging experience, particularly for families with young children.
Outdoor Pool
Families particularly appreciate the children's pool and water park area, which are designed with various games and activities to keep the little ones entertained. The outdoor facilities are excellent, featuring a variety of recreational options and poolside entertainment.
Guests also note the hotel’s convenient location and overall friendly service, adding to the enjoyable experience. The children’s area is specifically highlighted as being very well-thought-out, ensuring that younger guests have a fantastic time.
While there are a few mentions of minor issues, such as clogged water resources in the children's pool area and occasional dirtiness in hallways, the overwhelmingly positive reviews focus on the clean, fun and well-organized pool facilities.
Yes, Portobello Park Hotel has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Water Slide, Outdoor Pool.
No, a spa isn't available at Portobello Park Hotel.
No, Portobello Park Hotel doesn't allow dogs.
Yes, parking facilities are available at Portobello Park Hotel.
Yes, Portobello Park Hotel has a gym.
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