InterContinental Porto - Palacio das Cardosas, an IHG Hotel

[{"title":"Arrival","content":[{"type":"text","question":"Do visitors need a health certificate (i.e. a test) prior to arrival?","answer":"No"},{"type":"text","question":"Do you perform temperature checks upon guests' arrivals?","answer":"No"},{"type":"text","question":"Do you ensure contactless check-in\/check-out?","answer":"Yes, through plexiglass structures in reception"},{"type":"text","question":"Do the hotel's main entrance doors open automatically?","answer":"Yes"},{"type":"text","question":"Can guests access their room entrance directly from outside the hotel without entering the lobby?","answer":"No"}]},{"title":"Cleaning","content":[{"type":"text","question":"Are the rooms left vacant for a minimum period of time after a guest checks out?","answer":"Yes, for 24 hours."},{"type":"text","question":"Is there an option for no in-room housekeeping during a guest's stay?","answer":"Yes"},{"type":"text","question":"Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?","answer":"Yes"},{"type":"text","question":"Does the cleaning crew wear appropriate personal protective equipment?","answer":"Yes"},{"type":"text","question":"Do you sanitize the common areas?","answer":"Yes, multiple times per day"},{"type":"text","question":"Are guests' luggage and belongings disinfected upon arrival?","answer":"No"},{"type":"text","question":"Are luggage trolleys sanitized after each use?","answer":"Yes"},{"type":"text","question":"Do you sanitize guests' keys\/cards?","answer":"Yes"},{"type":"text","question":"Do you provide thorough cleaning of the rooms?","answer":"Yes"},{"type":"text","question":"Are all employees trained and monitored to follow a cleaning protocol?","answer":"Yes"},{"type":"text","question":"Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?","answer":"Yes"},{"type":"text","question":"Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?","answer":"Yes"},{"type":"text","question":"Do you disinfect high touch areas in guest rooms including light switches and door handles?","answer":"Yes"}]},{"title":"Limitations","content":[{"type":"text","question":"Are elevator rides limited?","answer":"Yes, to one guest\/family per car."},{"type":"text","question":"Is furniture in public areas arranged to allow more space for distancing?","answer":"Yes"},{"type":"text","question":"Are guest rooms allowed to be accessed until check-in after they were cleaned?","answer":"No"},{"type":"text","question":"Does the hotel operate at a limited capacity?","answer":"No"},{"type":"text","question":"Does the hotel accept domestic bookings only?","answer":"No"},{"type":"text","question":"Do you allow people who don't stay or work at the hotel to enter its premises?","answer":"Yes"},{"type":"text","question":"Do you allow people who don't stay at the hotel to enter the rooms?","answer":"No"},{"type":"text","question":"Have you altered check-in \/ check-out hours to allow more time between departures and arrivals?","answer":"No"},{"type":"text","question":"Other limitations","answer":"Requesting ETA and ETD to avoid gatherings"}]},{"title":"Accessories","content":[{"type":"text","question":"Do you provide medical kits (masks, gloves and sanitizer) to the staff?","answer":"Yes"},{"type":"text","question":"Do you provide medical kits (masks, gloves and sanitizer) to the guests?","answer":"Yes"},{"type":"text","question":"Do you provide disinfecting wipes in each room?","answer":"Yes"},{"type":"text","question":"Are there hand sanitizing stations throughout the hotel?","answer":"Yes"},{"type":"text","question":"Is there a sanitizing sprayer for shoes outside each room?","answer":"No"},{"type":"text","question":"Do you have any signage in lobbies to remind guests to maintain social distancing protocols?","answer":"Yes"},{"type":"text","question":"Do you use physical distancing markers?","answer":"Yes"},{"type":"text","question":"Do you use delivery robots to get stuff to guests' rooms?","answer":"No"},{"type":"text","question":"Is there an individual air-conditioning\/heating unit in each room (no central air-conditioning\/heating system)?","answer":"No"},{"type":"text","question":"If there are central air-conditioning\/heating\/ventilation systems, is air recirculation prevented?","answer":"Yes"},{"type":"text","question":"Are rugs removed from guest rooms?","answer":"Yes"},{"type":"text","question":"Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves\/throws , paper notepads and pens?","answer":"Yes"},{"type":"text","question":"Are air purification and sanitization devices installed?","answer":"No"},{"type":"text","question":"Are linens, towels and laundry washed in accordance with the official guidelines?","answer":"Yes"},{"type":"text","question":"Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?","answer":"Yes"}]},{"title":"Food & Beverage Service","content":[{"type":"text","question":"Do you offer pre-made boxed meals to guests?","answer":"Yes"},{"type":"text","question":"Do you offer single-serve options instead of buffets for breakfast?","answer":"Yes"},{"type":"text","question":"Do you offer contactless delivery for in-room dining?","answer":"Yes"}]},{"title":"Protocols & Certifications","content":[{"type":"checkbox","question":"Do you follow any of these protocols or have you obtained any of these certifications?","answer":[{"check_answer":"IHG Clean Promise and WTTC Safe Travels Certification and Turismo de Portugal Clean and Safe"}]}]},{"title":"","content":[{"type":"text","question":"Has there been a person appointed to supervise the correct implementation of the measures?","answer":"Yes"},{"type":"text","question":"Do you check temperature for all onsite staff on a scheduled basis?","answer":"Yes"},{"type":"text","question":"Do your staff practice social distancing guidelines?","answer":"Yes"},{"type":"text","question":"Are there dedicated isolation zones on property?","answer":"Yes"},{"type":"text","question":"Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?","answer":"Yes
Details: Isolation area and Contingency Plan activated"},{"type":"text","question":"Is there a doctor available either on-site or on-call?","answer":"Yes"},{"type":"text","question":"Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)?","answer":"All Hotel services are available and subjct to Health Authority procedures and Guidelines."},{"type":"text","question":"Has the hotel closed during the pandemic?","answer":"Yes
Reopening Date: July, 10 2020"}]}]