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Summary of reviews'Xango' hotel in Porto has garnered favorable feedback, especially for its excellent location and accommodating staff. The hotel's strategic position near the subway and bus lines ensures that guests can access the city center with ease, while the nearby neighborhood offers charming dining spots and the convenience of private parking, enhancing its overall appeal for travelers.
The hotel's rooms receive mixed reviews. Guests appreciate the spaciousness and comfortable beds with the large clean bathrooms being a highlight. However, some guests have pointed out issues with dampness, old furniture and poor ventilation, suggesting that the rooms could benefit from modernization. Despite these issues, the characterful rooms with an antique charm still attract guests looking for a unique stay.
Cleanliness at Xango is generally commended, though some guests have noted inconsistencies. While many rooms and bathrooms are found clean, others have reported issues such as dirty carpets, mildew in showers and lapses in housekeeping. The aged condition of some areas, like the worn-out stairs and outdated furniture, affects the overall impression of hygiene in the hotel.
The staff at Xango are frequently praised for their friendliness and helpfulness, significantly contributing to a positive guest experience. Despite occasional language barriers, the team’s commitment to ensuring a pleasant stay shines through with many guests expressing their appreciation for the warm and attentive service.
One area that detracts from an otherwise positive stay is the Wi-Fi connectivity, which several guests found unreliable, particularly on the first floor. However, during off-peak hours, the Wi-Fi does offer better performance.
The hotel's free private parking is a notable feature with many guests valuing the secure and convenient access, which adds to the comfort of their stay.
Overall, while there are areas for improvement, particularly in room maintenance and Wi-Fi connectivity, Xango stands out for its strategic location, friendly staff and practical amenities like private parking, making it a solid option for travelers exploring Porto. Show more
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Categories
Guest House with Parking
Small Guest House
3-Star Guest House
Room Types
Double RoomThis room features a cable TV and a spacious private bathroom.
About Xango
License: 41222/AL
Guest Reviews
6.4
Rated
Location
Xango enjoys a favorable location that provides guests with a convenient base for exploring Porto. The hotel is just a few minutes from the subway, making the city center easily accessible within a short 10-15 minute walk or a quick bus ride. While situated approximately 2500 meters or a 20-30 minute walk from the historic center, the proximity to public transportation ensures smooth travel to various attractions.
Several guests highlight the advantage of a strategic position with the metro station and bus lines close by. The area, although described by some as slightly dodgy, offers pleasant neighborhood vibes with hidden dining spots and accessible parking options. Guests appreciate the property's private parking and the ease of reaching it by car.
The staff at Xango receives consistent praise for their friendliness and attentiveness. Features such as a 24-hour reception and large, clean rooms with modern bathrooms further contribute to a positive experience. Overall, the hotel's relatively central location combined with good transport links and friendly service makes it a reliable option for a comfortable stay in Porto.
Rooms
Xango offers spacious rooms with comfortable beds, ensuring guests can unwind easily. Many praise the size of both the room and the bathroom, noting it as one of the property's key strengths. Free private parking and nearby public transportation options add a practical touch to the stay.
However, there are notable areas for improvement. Many guests mention the dampness and mustiness of the rooms with visible moisture on walls and a pervasive smell from old carpeting. Poor ventilation and outdated furniture contribute to the room's wear and tear with some pointing out the lack of sufficient heating and lighting.
Despite the building's charming antique appearance, the old and poorly maintained infrastructure such as rotten window frames and minimal water flow from the shower detract from the overall comfort. Guests also note that the rooms, although large, could benefit from more modern furnishings and a thorough update.
Furthermore, cleanliness and maintenance are inconsistent with some rooms not being cleaned during the stay. Communication with the staff might be challenging as they primarily rely on translation apps.
In summary, while Xango provides spacious and characterful rooms, its dated facilities and issues with dampness and cleanliness suggest it might not meet everyone's standards for a comfortable stay.
Beds
Xango hotel offers a varied experience when it comes to its beds. While some guests found the beds comfortable and even described the mattress as super comfortable, others had different experiences. There were consistent mentions of mattresses with springs that dug into the users, making the beds a bit uncomfortable. A few guests reported that the mattresses on the single beds were quite hard and others indicated issues with the small size of the beds. Additionally, a few reviews pointed out issues with the bedding such as hard pillows, stained sheets and blankets with holes. Overall, while there were positive mentions, potential guests might want to be aware of these varied experiences regarding the hotel beds.
Cleanliness
Located in a prime spot, 'Xango' hotel has some commendable reviews for cleanliness. Several guests have noted that their rooms were very clean and the bathrooms were also kept in good condition. However, there are mixed opinions regarding the overall hygiene and maintenance of the hotel. While some rooms and bathrooms were found clean, the more commonly reported issues involved old and dirty carpets, mildew in the shower curtains and damp smells in the hallways. There have also been mentions of cleanliness lapses such as dirty toilets, floors covered in hair and rooms that were not cleaned during guests' stays. The building appears to be quite aged with worn-out stairs carpets and outdated furniture, contributing to an overall impression that some areas of the hotel are not well-maintained. Despite these issues, the favorable location and efforts at room cleanliness stand out as the hotel's primary strengths.
Staff
The staff at Xango hotel receive high praise for their exceptional friendliness and helpfulness. Numerous reviews highlight the team's consistent warmth and attentiveness, creating a welcoming atmosphere for guests. The receptionists, in particular, were frequently mentioned for their kindness and willingness to assist, although some guests noted occasional language barriers. The housekeeping staff also contributed positively to the overall experience by maintaining a high level of cleanliness in the rooms. Guests appreciated the overall service, emphasizing the hospitality and polite manner of the employees. Whether it was the night guard or the service staff in the dining area, everyone seemed committed to ensuring a pleasant stay for visitors. The general sentiment toward the staff at Xango is overwhelmingly positive, making it a notable aspect of the guest experience at the hotel.
Wi-Fi
Despite the scenic setting and comfortable accommodations at Xango, the Wi-Fi connectivity at the hotel has presented challenges for many guests. Several reviews expressed difficulty accessing reliable internet, particularly in rooms where the signal was notably weak or non-existent. Specifically, the first floor seems to experience the greatest issues with connectivity. However, there were moments when the Wi-Fi performed adequately, especially during off-peak hours, offering a more stable connection without significant slowdowns. Overall, improvements to the Wi-Fi infrastructure could greatly enhance the guest experience at this otherwise appealing hotel.
Parking
Guests of 'Xango' consistently highlight the convenience and value provided by the hotel's parking options. The on-site, private parking is frequently described as both convenient and free, adding a significant advantage for travelers exploring Porto. Many guests appreciated the seamless access to private parking right behind the hotel, which offers security and ease without any additional cost. Despite a few mentions of its open accessibility, the overall sentiment is positive, emphasizing that this complimentary feature enhances the overall value for a stay in Porto. The proximity of the parking to the hostel and the city center further adds to its appeal, making it an excellent choice for visitors with vehicles.