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Summary of reviewsSpa & Wellness Hotel St. Moritz is a serene retreat located on the tranquil outskirts of Mariánské Lázně, surrounded by the natural beauty of a forest setting. Its excellent location offers guests an ideal balance between peaceful seclusion and convenient access to the town, enhanced by free parking for those traveling by car. The picturesque environment and serene ambiance contribute greatly to the overall guest experience.
Accommodations at the hotel are praised for their spaciousness and modern decor, with guests frequently noting the deluxe suites and well-appointed rooms with large balconies. The cleanliness across the hotel is exceptional, with both rooms and public areas kept in immaculate condition, fostering a welcoming atmosphere.
The hotel's staff is celebrated for their warmth and professionalism, consistently ensuring guests feel welcome and attended to. Their friendliness and dedication are frequently noted, with standout service at the reception enhancing the guest experience.
The spa and wellness facilities receive high marks, particularly the quality of the sauna and the relaxing atmosphere of the heated pool. The spa area caters well to families, providing enjoyable experiences for all ages. However, the sauna and some treatments incur extra charges, which some guests find slightly high.
Dining experiences are mostly positive, with dinner receiving favorable feedback for quality meals, despite the need for advance booking due to limited capacity. Breakfast, although generally enjoyed for its hearty offerings, could benefit from more variety and enhancements to elevate it to the expected four-star standard.
The hotel is a suitable choice for families, offering spacious accommodations and a family-friendly atmosphere. Children enjoy the pool and play areas, and the hotel's pet-friendly policy is an added benefit for families traveling with animals.
While the beds are mostly comfortable, offering a restful sleep for most guests, preferences for firmness vary, with occasional mentions of varying comfort levels for additional sleeping arrangements.
Overall, Spa & Wellness Hotel St. Moritz delivers a pleasant and relaxing experience, with strong points in location, accommodation, and staff service. There is some room for improvement to fully meet the expectations associated with a four-star hotel, particularly in enhancing dining options and breakfast offerings to align with such a high standard.
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