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Servatur Riosol

Puerto Rico , Isla De Lobos, 1 (Show on Map)

6.6

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1 room2 guests 1 room, 2 guests

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Summary of reviewsServatur Riosol, perched on a hilltop, is celebrated for its breathtaking panoramic views over Puerto Rico, the ocean and the surrounding city. Guests appreciate the hotel's proximity to the Europa Centre with its assortment of family-friendly restaurants, bars and shops, as well as nearby supermarkets and amenities. However, the uphill location poses a challenge for reaching the beach, necessitating either a taxing walk or a short taxi ride.

The hotel's facilities, notably the heated pool, receive praise for their cleanliness and comfort, though some maintenance issues were reported. The breakfast buffet is another highlight, offering a diverse selection that caters to various dietary needs, bolstered by the friendly staff's excellent service.

Dinner at Servatur Riosol has mixed reviews; while many found the food delicious and varied, others experienced repetition and quality inconsistencies. Cleanliness and maintenance issues in the dining area detracted from some guests' experiences, but the friendly service often left a positive impression.

The rooms offer some of the best views with spacious balconies and terraces, yet they fall short in terms of maintenance and modernity. Complaints about outdated decor, insects and lack of air conditioning are common. The general cleanliness of the rooms is a concern, despite efforts by the cleaning staff.

The hotel's staff is widely praised for their friendliness and helpfulness, particularly the entertainment and dining teams. However, some mixed feedback exists regarding reception services.

The Wi-Fi at Servatur Riosol is a notable weak point with many guests experiencing poor connectivity and limited access, particularly outside the lobby area. Similarly, the gym facilities receive criticism for outdated equipment and cleanliness, though a few reviews mentioned that the gym was functional.

The pool area, offering warm temperatures and stunning views, is highly appreciated, although some maintenance issues and overcrowding were noted. Access to the beach involves a lengthy climb with numerous steps, but nearby beautiful beaches make the effort worthwhile.

Servatur Riosol provides tennis facilities, but these need better maintenance and accessibility improvements. Overall, the hotel's stunning views, friendly staff and satisfactory amenities make it a worthwhile choice for those ready to navigate its few challenges.
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Hotel with Free Wi-Fi

Servatur Riosol provides free Wi-Fi. Some reviews mentioned Wi-Fi worked well without problems.

Hotel with Parking

The hotel offers parking facilities. Its location and facilities suggest that parking is convenient for guests.

Hotel with Tennis Courts

This hotel is listed as having tennis court facilities.

3-Star Hotel

The apartments and rooms have furnished balconies with sea views. It offers a heated pool. The location is convenient, close to the 18-hole Anfi Tauro Golf Course.

Hotel with Outdoor Pool

This hotel offers an outdoor swimming pool facility for its guests to relax and enjoy.

Hotel near Golf Courses

Hotel near The Beach

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Hotel with Swimming Pool

Heated Pool Children's Pool Panoramic View Pool Outdoor Pool

Hotel with Gym

Hotel with Panoramic View Pool

Hotel with Children's Pool

Hotel with Heated Pool

Room Types

Classic One Bedroom Apartment with Balcony and Sea View Meals can be prepared in the kitchen, which has a stovetop, a refrigerator, kitchenware and a microwave. The apartment features a tea and coffee maker, a seating area, a terrace with sea views as well as a private bathroom boasting a walk-in shower. The unit has 3 beds.

Classic One Bedroom Apartment with Balcony and Sea View and Air Conditioning This apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. Boasting a terrace with sea views, this apartment also features air conditioning and a flat-screen TV with satellite channels. The unit has 3 beds.

Premium One bedroom apartment with balcony, sea view and Air Conditioning This apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Guests can make meals in the kitchen that features a stovetop, a refrigerator, kitchenware and a microwave. Boasting a terrace with sea views, this apartment also features air conditioning and a flat-screen TV with satellite channels. The unit has 3 beds.

Classic Double room with small balcony The spacious double room features a tea and coffee maker, a wardrobe, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 2 beds.

Superior Double Room with balcony, sea view and air conditioning The spacious double room features air conditioning, a tea and coffee maker, a terrace with sea views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.

Classic One Bedroom Apartment with small balcony and sea view This apartment is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The well-fitted kitchen features a stovetop, a refrigerator, kitchenware and a microwave. Featuring a terrace with sea views, this apartment also offers a tea and coffee maker and a flat-screen TV with satellite channels. The unit offers 3 beds.

Classic One Bedroom Apartment with small balcony This apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Meals can be prepared in the kitchen, which has a stovetop, a refrigerator, kitchenware and a microwave. Boasting outdoor furniture, this apartment also offers a tea and coffee maker, a seating area and a flat-screen TV with satellite channels. The unit has 3 beds.

Classic Two bedroom apartment with balcony, sea view and AC In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned apartment is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with sea views. The unit has 5 beds.

About Servatur Riosol

License: A35032200

Guest Reviews

6.6

Rated

Location

Nestled on top of a hill, Servatur Riosol boasts panoramic views that guests frequently rave about. The vistas from balconies and terraces provide a spectacular outlook over Puerto Rico, the ocean and the surrounding city, making it a prime spot for breathtaking scenery. The location is praised for being within walking distance to the Europa Centre, a hub for family-friendly restaurants, bars and shops. The hotel's proximity to supermarkets and local amenities adds to its convenience.

However, the uphill location is a double-edged sword; while it offers stunning views and a quiet retreat, it is a bit removed from the beach and other central areas. Guests have noted the challenging climb with several steps to reach the beach, making it arduous without a car. Taxis are a recommended solution for hassle-free transportation, costing about 5-6 euros to nearby beaches like Playa Amadores.

The hotel's facilities, including a warm pool and well-kept areas, are highlighted positively, contributing to the overall appeal. Cleanliness is maintained well and the staff is often commended for their friendliness and competence. These elements, combined with fantastic views, make Servatur Riosol a go-to for those seeking a scenic and restful stay, provided they are prepared for some uphill walking or taxi rides.

Breakfast

The breakfast at Servatur Riosol has received numerous positive comments from guests. Many described it as very good, abundant and with a great variety of options that catered well to different tastes and dietary requirements, including vegetarian choices and gluten-free products upon request. Guests highly appreciated the delicious and freshly prepared food, praising the buffet's richness and diversity.

The breakfast buffet is noted for having plenty of choices and fresh items with some reviewers highlighting it as fantastic and amazing. It's tailored more towards the English palate but also includes access to fresh vegetables and fruits. The staff's pleasant demeanor and dedication greatly enhanced the breakfast experience for many visitors.

While most comments were favorable, a few pointed out some limitations such as a lack of fruit options, food running out towards the end of service and the absence of certain items like pancakes. There were also a few remarks about the breakfast being somewhat repetitive. Despite these minor criticisms, the overall sentiment is that the breakfast at Servatur Riosol is of high quality and provides a satisfying start to the day for guests.

Dinner

Servatur Riosol’s dinner offerings have garnered mixed reviews from its guests. On the positive side, many guests appreciated the rich and varied buffet, noting the delicious and superb quality of the food. The dinner options were often described as tasty and diverse with good international cuisine and a high standard for a 3-star hotel. Some guests highlighted the excellent and fantastic food, particularly enjoying the evening buffet and the friendly service provided by staff, like the memorable experience with Dará, who carved meat at dinner.

However, there were significant criticisms as well. A frequent complaint was the lack of variety over extended stays with some guests noting the repetitive nature of the meals. Others mentioned that the food quality did not measure up to their expectations with reports of cold, tasteless and poorly prepared dishes. A few guests were displeased with the dinner service timing, noting that food was removed from the buffet prematurely. Additionally, cleanliness and maintenance issues, such as dirty plates and utensils, also marred the dining experience for some.

Despite the varied opinions, it’s evident that while Servatur Riosol’s dinner can be an enjoyable experience with its highlights of friendly service and delicious meals, there are areas that need improvement, particularly in variety, consistency and adherence to service timings.

Rooms

Servatur Riosol offers a mixed experience for guests, characterized by remarkable views and notable issues with accommodations. Guests consistently praise the stunning vistas from the rooms and the spaciousness of certain apartments. The balconies and terraces are frequently mentioned as highlights, providing beautiful outlooks over the city and ocean.

However, many reviews indicate that the rooms and apartments are in dire need of renovation and updating. Common complaints include outdated decor, broken fixtures, poor ventilation and a general lack of cleanliness. The presence of insects such as cockroaches, ants and moths is a recurring problem, alongside issues with mold and unpleasant odors.

Comfort is another area of concern with several reports of uncomfortable beds, worn-out furniture and noisy environments. The lack of air conditioning makes the rooms often unbearably hot, particularly during the night. Maintenance problems, such as leaking bathrooms and clogged showers, further detract from the experience.

While there is some appreciation for the spaciousness and basic amenities offered in some rooms, the overall consensus points to a desperate need for refurbishment to meet modern standards and improve guest satisfaction.

Beds

Guest reviews for the beds at 'Servatur Riosol' present a mixed perspective with commendations highlighting the comfort of some beds. Certain guests noted the presence of very comfortable beds, describing them as perfectly firm and complimenting the good quality bedding. However, a significant portion of the reviews expressed dissatisfaction. Common complaints included uncomfortable mattresses and pillows, often described as too hard or too old. Sofa beds particularly received criticism for being very uncomfortable with some even being termed as poor quality or damaged. Additionally, there were grievances about beds on wheels and beds not meeting initial reservation requests, such as getting double beds instead of singles. Cleanliness issues, including occasional dirty bed covers and instances of ants, were also mentioned. While a few guests enjoyed comfortable beds and spacious terraces, recurring feedback suggests that improvements in bed comfort and overall room upkeep could enhance guest satisfaction.

Cleanliness

Despite boasting spacious terraces and some modern amenities, Servatur Riosol appears to struggle significantly with cleanliness and maintenance. Reviews frequently mention issues such as dirty rooms, dust and hair on the floors and inadequately cleaned bathrooms. Many guests encountered problems with pests, including ants and cockroaches, both in rooms and common areas. Furthermore, maintenance issues like poor water pressure, clogged sinks and rooms in need of updating were commonly reported.

However, there are some positive notes, including friendly cleaning staff who attempt to keep up under challenging conditions. The pool area, when cleaned, provides a pleasant environment and certain public areas are maintained better than the rooms. Some guests did note that their rooms were cleaned daily and found to be tidy. Overall, while the hotel offers some highlights, it is overshadowed by significant and numerous cleanliness issues that detract from the overall guest experience.

Staff

Servatur Riosol boasts a highly praised staff across various departments, including reception, dining, entertainment and housekeeping. Many guests have highlighted the friendliness and helpfulness of the staff, describing them as very attentive, accommodating and always available to assist with any requests. The entertainment team, especially individuals like Juande, received particular commendation for their involvement and likability.

The reception staff garnered mixed feedback with many guests finding them friendly and polite, while a few reviews pointed out instances of rudeness and lack of helpfulness. The bar and pool staff are often cited for their excellent service with individuals like José Santana and lifeguard personnel standing out for their friendliness and professional demeanor.

Housekeeping and room service maintained a good reputation with many reviews mentioning the cleanliness and prompt service. However, some guests felt that cleaning could be improved. The dining staff, including waiters and chefs, were noted for their courteous and child-friendly approach, enhancing the overall dining experience.

Despite a few critical comments regarding specific incidents and interactions, the majority of the reviews reflect positively on the staff’s efforts to provide a welcoming and pleasant stay for guests at Servatur Riosol.

Wi-Fi

Guests have shared varied experiences regarding the Wi-Fi at Servatur Riosol. While some reviews affirm the Wi-Fi worked well without any problems, many others highlight significant issues with connectivity. Several guests noted that Wi-Fi was only available for free in the lobby, while connections in the rooms were often weak or entirely absent. There were reports of unstable and slow internet access with some travelers stating that the Wi-Fi did not work at all. Complaints extended to limited Wi-Fi availability in the pool area and frequent network outages. The hotel appears to have problematic Wi-Fi coverage, which can be frustrating for guests expecting reliable internet during their stay.

Gym

'Servatur Riosol' offers a range of amenities, including a gym, but guest reviews indicate significant issues with the fitness center. Many visitors found the gym to be very poor, citing safety concerns with the equipment and the presence of cockroaches. Some guests mentioned that the gym lacked proper air conditioning, making workouts uncomfortable. Despite these issues, there were a few positive notes, such as a review mentioning that the gym and additional attractions were good and another noting that it looked functional. However, overall feedback highlights that the fitness room was small, worn out and incomplete. Many guests were disappointed by closed facilities, including the gym without prior information. For guests seeking to maintain their workout routine, the gym may not meet expectations.

Pool

Servatur Riosol features a variety of pools, most notably their heated pool, which has received significant praise for its comfortable temperature, reaching up to 31º degrees. Guests particularly appreciate the tranquil surroundings and stunning ocean views from the pool area, which contributes to a relaxing atmosphere. There are reports of a large, well-maintained pool that is both clean and comfortable, providing an enjoyable experience for families. Many visitors mentioned the convenience of accessing the pool via elevator.

However, the pool experience at Servatur Riosol is not without its drawbacks. Some guests have noted issues with maintenance with a few pools reportedly being dirty or undergoing renovations. The children's pool, in particular, has been mentioned as needing more attention. Additionally, the availability of sunbeds is a recurring problem with many guests pointing out the scarcity and early reservation of hammocks, leading to overcrowded pool areas.

The hotel offers multiple pools, including a VIP pool area which, despite being praised for its tranquility, requires an additional fee. The rooftop pool also receives positive feedback but is occasionally closed for maintenance. Despite these issues, most guests find the pool facilities enjoyable with clean and charming areas complemented by lovely views and a good selection of amenities.

Overall, while the pool areas at Servatur Riosol come with some notable caveats, the warm, scenic and child-friendly environment makes it a generally appealing option for vacationers looking to relax by the water.

Beach

Servatur Riosol offers stunning views of the landscape and the sea, providing guests with a picturesque backdrop. The hotel's location is ideal for those wishing to explore both Amadores and Puerto Rico beaches, which are close by and easily accessible by a short walk or taxi ride. Conveniently, the hotel is also near shopping areas and amenities.

For those willing to make the effort, the nearby beaches, such as the sandy shores of Amadores and Anfi del Mar, are highly praised for their beauty and provide a great spot for relaxation and water activities. However, guests consistently highlight the significant number of steps to navigate when heading to the beach with some routes involving up to 900 steps. While taxis are recommended, especially for returning to the hotel, the abundance of steps and steep paths can be a challenge.

Though there have been concerns about stair access being closed and the distance to the beach, the hotel compensates with its large pool area that offers lovely views over the beach. Beach towels are provided, adding a thoughtful touch for those keen on beach days. While some reviews indicate that the walk can be long and tiresome, they underscore that it is manageable and worth the effort for the scenic and well-maintained beaches.

Ultimately, Servatur Riosol’s proximity to some of the best beaches on the island makes it a desirable spot, especially for travelers who don't mind a bit of a trek or a short taxi ride to enjoy the sun, sand and sea.

Tennis

The reviews for Servatur Riosol's tennis facilities highlight a mix of positives and areas for improvement. While the hotel boasts a multifunctional court suitable for tennis and other sports, guests noted that better maintenance would greatly enhance the experience. Some reviews mentioned broken fences around the tennis courts, which caused issues like balls falling out of the play area. The lack of access to the tennis facilities over weekends was also a noted concern. Despite these drawbacks, it's clear that the hotel makes an effort to accommodate various sports enthusiasts, though attention to the upkeep and availability of the courts would be beneficial.

Parking

Servatur Riosol boasts a variety of appealing amenities, although parking remains a notable challenge for guests. Many reviews mention limited parking spaces, making it advisable to inquire about availability ahead of time. Some guests found easy parking options directly by the hotel, while others had to park further away due to the lack of dedicated spaces. Despite this, a few reviews highlight that parking was always available for everyone with satisfactory parking facilities nearby. However, the area can get busy, particularly during the evening, adding to the difficulty of finding a spot. Unfortunately, the hotel does not have designated parking for disabled individuals, which could be a significant drawback for some visitors. Overall, while the hotel offers parking, it may require some patience and prior planning.

Family

Servatur Riosol caters extensively to families looking for a kid-friendly vacation. The hotel boasts family-oriented amenities and activities that keep both children and adults entertained throughout the day. The entertainment lineup includes diverse activities such as aquagym, football, basketball and engaging animation programs that are well-received by families. The pool area and Carpe Diem bar provide a relaxing atmosphere suitable for families, while the child-friendly pool and playground areas further enhance the experience for young guests.

Many families appreciate the spacious family rooms, which comfortably accommodate up to four people, providing ample space for children to move around. The hotel's family atmosphere and friendly staff add to the enjoyable experience, ensuring that children feel welcome and cherished. The restaurant, which offers child seats, serves food that was generally well-liked by guests.

However, a few negative points should be considered. Some reports mentioned the presence of bugs, including mosquitoes, which affected the overall comfort of the stay for certain families. Noise levels due to the large number of families can be bothersome for those seeking a quieter vacation. Additionally, there were minor inconveniences such as blocked shower drains and limited poolside seating, but these did not overshadow the positive feedback.

Overall, Servatur Riosol is highly recommended for family vacations, thanks to its wide array of kid-friendly activities, spacious accommodations and excellent family-oriented services.

Golf

Servatur Riosol boasts a variety of mini-golf options that are well-received by guests. The mini-golf facilities are conveniently located throughout the hotel, providing easy access for visitors. An indoor golf basement adds to the range of activities available. The hotel's close proximity to mini-golf courses is appreciated, though traditional golf courses are not specifically highlighted by guests. Some feedback suggests that the mini-golf areas could benefit from necessary renovations, indicating a need for updates to maintain quality. Overall, the mini-golf offerings contribute positively to the hotel's recreational amenities.

3 Star

Servatur Riosol presents itself as a three-star establishment, offering amenities and services that align with this rating. Reviews highlight that the facilities and overall experience are consistent with what one might expect from a standard three-star hotel. Guests mention that the hotel provides good value for the price with typical amenities for its category.

However, there are notable criticisms about the condition of the rooms and the hotel overall. Many guests noted that the hotel rooms are small and could use renovation. The bathrooms and other areas are described as dated and some guests feel that various aspects of the hotel seem abandoned or in need of improvement.

Despite the dated interior, it is mentioned that the experience is generally in line with what a three-star rating promises, suggesting that the hotel meets certain expectations without exceeding them. Some reviews also touch upon the need for improvements in customer service and maintenance with comments on uncomfortable conditions and low service levels.

Overall, Servatur Riosol offers a stay that satisfies the basic criteria for a three-star rating, though it leaves some room for enhancement in terms of facilities and service quality.

Children's Pool

Servatur Riosol offers a variety of amenities aimed at families and the children's pool gets highlighted frequently. Guests commonly appreciate the children's pool for being shallow and well-maintained, making it an enjoyable spot for small children. Families often commented that their children had a great time and felt that the pool area was family-friendly and conducive to fun. The entertainment staff received praise for their excellent rapport with kids, helping to create a lively and enjoyable atmosphere.

However, some critical points were also mentioned. While the children's pool is well-kept and pleasant, several reviews noted that the water can be surprisingly cold, which might be a deterrent for longer swimming sessions. Additionally, issues with ants and occasional cleanliness lapses in the pool area were highlighted, though these were less frequent mentions.

Overall, the children's pool at Servatur Riosol is a positive feature that adds value to a family’s stay with a few caveats related to water temperature and pest control. The positive experiences of children enjoying their time in the pool generally overshadow these issues, making it a recommended spot for families traveling with kids.

Heated Pool

Servatur Riosol features an impressive heated pool that has garnered positive feedback from guests. Many reviews highlight the pleasant and warm water, often mentioning temperatures around 30 to 31 degrees Celsius, which is generally well-received. Descriptions such as lovely, very nice and beautiful are frequently used, indicating a broadly satisfying experience. The heated pool area is also praised for its cleanliness and maintenance. While not all reviews mention the heating explicitly, the consensus is that the pool provides a comfortable and enjoyable swimming experience, especially appreciated for its warmth.

Outdoor Pool

The outdoor pool area at Servatur Riosol receives high praise for its cleanliness and overall appeal. Guests describe the pool as large, lovely and sufficiently spacious with a very inviting atmosphere. The heated pool is particularly noted for its comfort and some guests highlight the stunning upper swimming pool, which offers breathtaking views and amazing sunsets. The pool area is a great spot for sunbathing and swimming, suitable for all ages and enhanced by the presence of poolside drinks and an adjacent bar area.

However, guests do mention some drawbacks, such as the pool often being too crowded, especially during peak times or COVID. There is a need for more sun loungers and umbrellas to accommodate all guests. The VIP pool, when available, offers a more exclusive experience but has been reportedly out of service at times. Despite occasional overcrowding, the pool facilities are generally well-maintained, providing a pleasant environment for relaxation and leisure. The entertainment staff and sports activities further enhance the enjoyment of the pool area.

Yes, Servatur Riosol has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Panoramic View Pool, Outdoor Pool.

No, a spa isn't available at Servatur Riosol.

No, Servatur Riosol doesn't allow dogs.

Yes, parking facilities are available at Servatur Riosol.

Yes, Servatur Riosol has a gym.

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