The Hyatt Regency Grand Reserve Puerto Rico is a beautiful and relaxing resort located on a stunning peninsula close to the El Yunque rainforest. Guests appreciate the easy access to a pristine white sandy beach and turquoise ocean waters, as well as the stunning views and peaceful location. The breakfast buffet is a highlight with many nice choices and attentive staff, while the dining options received mixed reviews. The rooms are generally spacious and elegant with modern amenities and beautiful views, although some guests reported issues with cleanliness. The hotel's facilities are generally considered to be very clean and comfortable for a relaxing stay with friendly and helpful staff. The pool area is large, clean and great for both small children and adults, while the private beach is picturesque and great for building sandcastles with children. The hotel is also very family-friendly and a great place to get the whole family together. The beds are described as comfortable with spacious rooms. Overall, guests highly recommend the Hyatt Regency Grand Reserve Puerto Rico for a peaceful and tranquil vacation.
Caribe Hilton is an excellent choice for families seeking a fun-filled resort experience. The hotel provides an array of fantastic amenities that cater to families with children. The lagoon is a favorite spot for kids to swim safely and the multiple pools provide opportunities for fun water games. The resort has a family and children's section, which appeals to observant parents. While some guests were a bit loud, the pool area and amenities were still family-friendly. While the resort may not have hula hoops or cannonball contests, it is clean, boasts a fantastic location and the staff is excellent. Overall, Caribe Hilton is a perfect family-friendly resort for a fun-filled and memorable vacation.
El Conquistador Resort in Puerto Rico is a paradise for families and pool enthusiasts. The hotel boasts a fantastic location with stunning views and plenty of amenities. The Coqui Waterpark with its multiple fun slides is a hit with kids, while parents can unwind on sun loungers. The outdoor pools are luxurious and crystal-clear and the lazy river and infinity pool offer relaxation and amazing views. Although some reviewers suggest that the pools need maintenance and upgrades, the majority praise the fabulous pool area, water park and private island. The private island captures the essence of relaxation with its beautiful beach and clear water. The hotel is family-friendly and the staff are friendly, pleasant and accommodating. While the breakfast and dinner have received some criticism, the food has good overall quality and the resort is kept clean and maintained. Overall, staying at this resort is a great choice for families looking for a fun and relaxing vacation with everything they need in one place.
The Sheraton Puerto Rico Resort & Casino is a top-notch hotel with an excellent location that provides easy accessibility to all attractions in San Juan. The staff is friendly and accommodating, providing exceptional service with Hennessy, the receptionist, particularly standing out. The breakfast options are diverse and delicious with the Egg Benedikt being recommended by many guests. The hotel is also praised for its cleanliness and beautiful decor. The pool area is amazing with guests noting the cleanliness and great service they received there. The casino is a must-visit with people describing it as fabulous and full of activity. Guests also appreciated the hotel's shuttle service to Old San Juan. The hotel's beds are incredibly comfortable with guests praising their comfort levels. While some guests had issues with the lack of dining options and activities for guests, the hotel's location, facilities and services make it a great place to stay.
Aloft San Juan has garnered widespread acclaim for its exceptional location, immaculate cleanliness, stylish rooms and attentive staff, resulting in a consistently positive experience for its guests. Situated centrally in San Juan, the hotel offers easy access to a wide array of restaurants, entertainment options and key attractions such as the Convention Center and T-Mobile District. This prime location allows visitors to conveniently explore the vibrant nightlife, take in spectacular views and enjoy the accessibility of top sites like Viejo San Juan.
The hotel's facilities are highly praised with particular emphasis on the spotless rooms and the magnificent cleanliness of the lobby, which contributes to a welcoming and pleasant environment. The ambiance is further enhanced by modern decor and amenities, secure parking options and various room configurations designed to meet diverse guest needs. Although some rooms are noted to be on the smaller side, their comfort, especially the beds and the breathtaking views make up for it, ensuring guests have a restful stay.
Aloft San Juan's staff receives high commendations for their friendliness, helpfulness and overall excellent service with specific staff members often mentioned for their outstanding contributions to guest satisfaction. This consistent quality of service significantly enriches the guest experience, fostering a hospitable and memorable stay.
While the breakfast offerings have mixed reviews, highlights include the good taste and the inclusion of mimosas. However, improvements in menu variety, service efficiency and a better-defined breakfast area are suggested. The primary concerns centered around long wait times and occasional issues with food temperature and service quality.
The pool area, although appreciated for its stunning views and tranquil atmosphere, presents some limitations that guests feel could be improved. The pool's small size, limited operation hours and lack of food service at the pool bar are points of contention. Additionally, the pool's shaded position in the early afternoon and exposure to chilly winds detract from the overall experience.
In summary, Aloft San Juan stands out for its central, accessible location, superb cleanliness, stylish and comfortable rooms and exceptional staff service. While there are areas for improvement, particularly in breakfast variety and pool amenities, the hotel continues to provide a vibrant and enjoyable atmosphere for both business and leisure travelers.
Residence Inn by Marriott San Juan Isla Verde is highly praised for its strategic location, providing easy access to Isla Verde West Beach, numerous dining options, and the San Juan Airport, all contributing to a seamless and pleasant travel experience. Guests find the proximity to historical sites like Old San Juan particularly convenient for cultural exploration. The serene ambiance and surrounding amenities, such as a nearby 24/7 supermarket, further enhance the appeal, making it an ideal base for relaxation and exploration.
The hotel offers a good buffet-style American breakfast, appreciated for its inclusion and friendly service from the staff, although some guests suggest improvements in variety and freshness. Despite certain drawbacks, the breakfast experience is generally seen as a positive addition to the stay.
Rooms at the Residence Inn are noted for their spaciousness and modern design, featuring a living/dining area, kitchen, and well-appointed bathroom—ideal for both short and extended stays. Though there are isolated reports of minor issues, the overall cleanliness and comfort surpass expectations, with daily housekeeping contributing to a consistently high standard.
Cleanliness across the hotel is emphasized, with guests frequently commending the tidy rooms and common areas. The property is well-maintained, featuring inviting spaces such as the clean pool area, and the staff is responsive to any concerns, ensuring an immaculate environment.
The staff is a standout feature, characterized by their friendliness and attentiveness. Guests frequently mention exceptional customer service, with individual staff members receiving special accolades for their helpful nature. Despite occasional feedback for improvement, the majority appreciate the warm interactions and support, enhancing the overall experience.
The pool area is a delightful aspect of the hotel, praised for its cleanliness, excellent maintenance, and family-friendly facilities, including a kid-friendly splash area. Extended operating hours add value, while skilled poolside service includes attentive bartending, contributing to an enjoyable and relaxing atmosphere.
Comfortable beds in spacious rooms are highlighted as conducive to restful sleep. While some reports of hard beds exist, the general consensus applauds the comfort offered, complementing the hotel’s other amenities like the pool and breakfast. Overall, Residence Inn by Marriott San Juan Isla Verde provides a satisfying blend of comfort, service, and convenience, making it a preferred choice for both leisure and business travelers.
The Courtyard by Marriott San Juan Miramar receives positive reviews for its exceptional location, offering guests convenient access to San Juan's vibrant attractions. Situated in the lively Miramar neighborhood, the hotel serves as a centralized hub for exploring the historical and modern aspects of the city, with easy access to restaurants, stores, the airport, Old Town, and the cruise terminal.
Guests appreciate the breakfast experience at the hotel, noting the prompt and friendly service at the on-site restaurant. Despite some finding the cost a bit high or encountering occasional misunderstandings about breakfast inclusivity, the quality of service consistently receives commendation. During peak times, breakfast can be crowded, which is something guests might need to prepare for.
The rooms at the hotel are regarded as spotlessly clean and comfortable, creating a restful environment for guests. However, there is a consensus that the rooms would benefit from renovations to modernize the furniture and increase amenities. Space is reportedly limited, and some rooms lack desirable views, with occasional maintenance issues like a slight mold smell requiring attention. Despite these drawbacks, cleanliness is consistently praised throughout the property.
The staff at the Courtyard by Marriott San Juan Miramar stand out for their friendly and helpful service, frequently described as professional and knowledgeable. Individual team members, such as Joel in the restaurant and the entrance personnel, are particularly commended for their welcoming demeanor. Staff interactions generally contribute to a warm atmosphere, leaving a lasting positive impression on guests.
Overall, this hotel is well-regarded for its prime location, cleanliness, and attentive staff, providing a comfortable stay for visitors looking to explore San Juan.
The Tryst Beachfront Hotel is a great option for those seeking a beachfront stay. Despite some guests finding the facility slightly dated, the majority appreciated the friendly staff. The restaurant's mixed reviews did not outweigh the positive ones with some even enjoying the food. While some guests found the rooms to be too small or not worth the price, the overall consensus was that this hotel is a decent option for a beachfront getaway. Although not a 5-star resort, The Tryst Beachfront Hotel provides passable accommodation for a pleasant stay.