Hotel Masa International is widely praised for its exceptional cliffside location, offering stunning views of the Mediterranean Sea and the coastline. Guests appreciate the tranquility of the hotel’s setting and the convenience of a bus stop right outside the entrance, although some noted that it requires travel by car to reach the city center and beaches. The large parking lot also adds to the convenience.
The breakfast at the hotel receives mixed reviews with many guests enjoying the variety of foods and the beautiful sea views from the dining room. However, some found the options monotonous and in need of improvement. The dinner experience, on the other hand, is consistently commended for its quality, value and delicious 3-course meals at a reasonable price, all enhanced by the scenic views from the restaurant.
Rooms are appreciated for their spaciousness, cleanliness and generous-sized balconies offering expansive sea views. Nevertheless, the hotel’s age shows in the somewhat outdated furniture and amenities and guests have mixed opinions on the comfort of the beds with some finding them hard and uncomfortable. Noise from high-traffic areas and issues with cleanliness in some rooms were also noted.
Cleanliness across the hotel generally receives high praise with the cleaning staff described as friendly and efficient, maintaining neat and tidy rooms, communal areas and the pool. The pool area is particularly highlighted for its breathtaking views and peaceful atmosphere, though its deep design can be a drawback for families with children.
The standout feature of Hotel Masa International is its exceptional staff. Guests consistently commend the team's helpfulness, friendliness and professionalism with special mention of individuals like Rafael. The staff’s attentiveness and genuine care significantly enhance the overall guest experience.