InfoSummary of reviewsPreston Park Hotel receives generally favorable reviews, especially regarding its strategic location and welcoming staff. The hotel boasts an ideal spot near Preston Park with easy access to Brighton city center via public transport and major roads, which guests find highly convenient. Free car parking is another notable perk, highly appreciated in a city where parking can be difficult.
The breakfast experience is mixed with some guests satisfied with the continental options and their value for money, while others express disappointment over the limited choices and quality of the offerings. The absence of cooked breakfast and issues with availability further contribute to the mixed feedback.
Rooms at the hotel are spacious and equipped with essential amenities, receiving praise for comfort and cleanliness from some visitors. However, the overall decor is dated and exhibits signs of wear and tear, detracting from the experience. Incidents of poor maintenance and occasional cleanliness issues highlight the need for refurbishment to lift the hotel's dated appearance.
Cleanliness receives mixed reviews with a split between guests finding rooms spotless and others pointing out significant cleanliness shortcomings. Despite diligent housekeeping staff, recurring complaints about mold, stained carpets and general dirtiness indicate that better maintenance and thorough cleaning practices are needed.
The staff is highly praised for their friendliness and helpfulness, making a notable positive impact on guests' experiences. Their welcoming attitude, attentiveness and efforts to assist guests consistently receive commendations, even though there are isolated incidents of unhelpful interactions.
Free WiFi at the hotel is inconsistent with frequent complaints about weak signals and connection problems, impacting the overall guest experience. On the other hand, the parking facilities are praised for their convenience and availability, which adds significant value to the stay.
Lastly, bed comfort is another mixed area with some guests appreciating the cleanliness and comfort of the beds, while others express dissatisfaction with mattress hardness and pillow quality. An update in bedding could potentially address these inconsistencies.
Overall, Preston Park Hotel is valued for its convenient location and friendly staff, but it would benefit greatly from improvements in room maintenance, breakfast variety, WiFi reliability and an update in bedding to enhance the overall guest experience. Show more
InfoSummary of reviewsOYO Ruby Pub & Hotel offers guests a generally positive experience characterized by its strategic and convenient location. Its proximity to notable sites like Brighton Amex Stadium, the University of Sussex and Stanmer Park, combined with easy access to local transport and ample free parking, make it a preferred choice for various visitors. The surrounding amenities, including a restaurant and a minimart, further add to its convenience.
Inside, the hotel features modern, freshly renovated rooms that are often praised for their cleanliness and well-maintained decor. Despite the compact size of the rooms, they offer comfort and efficient use of space, providing a pleasant stay for short-term and budget-conscious guests. The bathrooms, in particular, are highlighted for their high standard and cleanliness. While there were occasional reports of mold and dampness, the overall sentiment towards room cleanliness and comfort is positive.
The staff at the OYO Ruby Pub & Hotel receive high commendations for their friendliness and helpfulness, creating a welcoming and supportive environment for guests. From an efficient manager to a particularly friendly lady at check-in, the team significantly contributes to the overall pleasant experience at the hotel.
However, there are some areas for improvement. The absence of breakfast services and the inconsistency in the availability of dinner options at the pub have led to some dissatisfaction among guests. Clearer communication regarding the availability of food services would help manage expectations better. The Wi-Fi service has also received mixed reviews with some guests experiencing issues with connection and incorrect passwords.
The beds at OYO Ruby Pub & Hotel present a mixed experience. While some guests reported very comfortable and clean beds, others faced discomfort due to poor-quality mattresses and inadequate bedding. Addressing these comfort issues could enhance the overall guest experience.
In summary, OYO Ruby Pub & Hotel is appreciated for its excellent location, cleanliness, modern amenities and supportive staff. While there are some areas needing improvement, particularly regarding food services and bed comfort, the hotel provides good value for money and ensures a pleasant stay for most visitors. Show more
