Info
Summary of reviewsAl Safiah Hotel generally offers a pleasant stay with several positive attributes while some areas could benefit from improvements. The hotel enjoys a prime location with easy access to key points of interest, particularly Al-Masjid an-Nabawi, making it a convenient choice for visitors to the sacred mosque. Proximity to nearby services, restaurants and stores enhances the convenience for guests, even though some find the walk to Masjid e-Nabawi challenging due to the distance.
The rooms at Al Safiah Hotel receive praise for being clean, spacious and aesthetically pleasing. Guests appreciate the comfort of the king-size beds and newly renovated rooms, along with the accommodating staff who are quick to meet room change requests. However, there are notable criticisms regarding the rooms not matching advertisements, issues with outdated and dirty furniture and inadequate amenities. Noise from the street and poor maintenance are also points of contention.
Cleanliness is a highlight with numerous positive mentions of the hotel’s high standards, clean and organized rooms and attentive service. Despite some complaints about dirty bathrooms and inconsistent cleaning routines, many guests still consider the hotel’s cleanliness to be excellent.
The staff at Al Safiah Hotel contributes significantly to a welcoming environment. Friendly, helpful and respectful employees, particularly figures like Mohamed and Imad, are frequently commended. While some reviews cite a lack of English-speaking staff and occasional unresponsiveness, the majority of guest interactions with the staff are positive.
Lastly, while bed comfort has mixed reviews with several guests noting uncomfortable and old mattresses, clean blankets and some comfortable beds are acknowledged. Overall, guests suggest that improvements in bed comfort would enhance their stay further.
In summary, Al Safiah Hotel is appreciated for its convenient location, aesthetic rooms and high cleanliness standards, supported by a largely friendly and helpful staff, making it a worthwhile consideration for travelers seeking a pleasant stay despite some areas needing attention.
Show moreRead review summaries for all categories
Categories
Hotel Taking Steps Towards Sustainability
