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Hotel Ermitage

Quebec City , 60 Rue Sainte-ursule (Show on Map)

7.2

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Ermitage enjoys a prime location in the heart of Old Quebec, offering guests easy access to the city's historical charm and vibrant local life. Its proximity to key tourist attractions, as well as restaurants, bars, and coffee shops, makes it an excellent choice for those looking to explore Quebec City on foot. The accommodations are frequently praised for being comfortable and spacious, with well-decorated rooms and inviting atmospheres that enhance the guest experience.

Guests often commend the hotel for its spacious family suites and the amenities offered, such as microwaves and refrigerators. Comfort is further underscored by high-quality bedding, contributing to restful nights. However, the absence of breakfast services is noted, encouraging guests to explore local eateries for their morning meals.

The cleanliness of the hotel presents a mixed picture, with many guests finding their rooms clean and fresh, while others report issues such as hair and stains, which detract from their stay. Despite these inconsistencies, the hotel maintains a pleasant ambiance, supported by its strategic and picturesque location.

Staff interactions are largely positive, with friendly and accommodating personnel who provide efficient and kind service. The absence of an on-site reception during the day poses challenges, though staff remain accessible via phone to address immediate needs.

The hotel's Wi-Fi service is a notable downside, with frequent reports of weak and unreliable connections, and management difficulties in rectifying these issues. Parking is available at a private lot a few blocks away, though guests should be prepared for snug spaces and higher-than-expected charges, coupled with the challenge of transporting luggage without an elevator.

Overall, Hotel Ermitage offers a comfortable and welcoming stay with its blend of historical charm, strategic location, and attentive, friendly staff, despite certain areas needing improvement, such as cleanliness consistency and Wi-Fi reliability.
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Categories

Small Hotel

Located on Rue Sainte-Ursule, this hotel offers a cozy and intimate atmosphere. Its central location allows for easy exploration of the city's charming streets and attractions.

3-Star Hotel

Located centrally, this hotel provides easy access to Quebec City's attractions. The comfortable rooms and essential amenities ensure a pleasant and convenient stay.

Family Friendly Hotel

Hotel with Parking

Room Types

Queen Room The double room includes a private bathroom fitted with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, tumble dryer as well as city views. The unit has 2 beds.

Double Room The double room includes a private bathroom fitted with a bath, a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, tumble dryer as well as city views. The unit has 1 bed.

Deluxe Double Room The spacious double room offers air conditioning, a tea and coffee maker, a balcony with city views as well as a private bathroom boasting a bath. The unit has 2 beds.

Junior Suite The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. The suite offers a tea and coffee maker, a seating area, a wardrobe, a flat-screen TV with cable channels, as well as city views. The unit has 2 beds.

About Hotel Ermitage

License: 063210

Guest Reviews

7.2

Good

Location

Hotel Ermitage boasts an exceptional location, offering guests the perfect base to explore the charm and history of Quebec. Nestled in the heart of Old Quebec, its strategic position makes it extraordinarily convenient for visitors to discover the city on foot, just steps away from the main tourist attractions. The proximity to restaurants, bars, and coffee shops enhances the experience for those seeking to immerse themselves in the vibrant local life. Guests appreciate not only the central location but also the comfort and spaciousness of the accommodations, creating a warm and welcoming atmosphere. Whether it's enjoying the picturesque streets, the historic center, or the delightful dining options, the hotel provides a superb setting for a memorable visit to Quebec City.

Breakfast

Travelers visiting Hotel Ermitage should be aware that breakfast is not included with the stay. Guests consistently noted the absence of breakfast service, suggesting that any morning meals would need to be sourced elsewhere. While there is an expectation that breakfast could enhance the overall experience, current offerings at the hotel do not include this amenity, leaving guests to explore local options for their morning meals. For those who prioritize breakfast as part of their hotel experience, this could be a point to consider when booking at Hotel Ermitage.

Rooms

Hotel Ermitage offers a mix of room experiences in its charming, well-located setting. Many guests appreciate the comfort and cleanliness of the rooms, noting that the spacious accommodations, equipped with conveniences like microwaves and refrigerators, are ideal for families or groups. Comfortable bedding and a pleasing decor are frequently highlighted, enhancing the overall guest experience. The hotel's quaint and cozy atmosphere, set against a beautiful backdrop of the old neighborhood, provides a tranquil environment, often praised for its calm and serene views.

The family suites are particularly well-received for their size and amenities, while the separation of living and sleeping areas in some rooms offers functionality and privacy for longer stays. Despite these positives, guests have occasionally encountered issues with smaller and outdated rooms that could benefit from refurbishment, such as adding microwaves or updating fixtures. The hotel’s price point and equipment irregularities, like non-heating coffee makers and misplaced sinks, have also been points of contention for some. Overall, the Hotel Ermitage's appeal lies in its clean and comfortable accommodations, historical charm, and strategic location.

Beds

At Hotel Ermitage, the beds earn consistent praise for their comfort, with many guests highlighting the plush, supportive mattresses that make for a restful night's sleep. The bedding is generally noted as impeccable, contributing to the overall comfort of the accommodation. While some reviews point out minor concerns, such as thin blankets for winter, the consensus leans heavily towards satisfaction with the quality of the beds. Guests describe the rooms as spacious and tidy, enhancing the homely atmosphere with thoughtful decoration elements like woodwork and moldings. Despite a few isolated critiques about the need for bed improvements, the overwhelming sentiment is that the hotel's beds provide a comfortable and inviting rest.

Cleanliness

Hotel Ermitage presents a mixed picture when it comes to cleanliness, as gathered from guest reviews. While some found the rooms impeccably clean and smelling fresh upon arrival, others experienced significant issues that compromised their comfort. Positive aspects include well-decorated and spacious rooms in excellent locations, matched by clean bedding and well-stocked amenities such as shampoo and conditioner. Guests have praised specific clean features like beautiful room updates and comfortable bedding.

However, there are notable concerns that cannot be overlooked. Many guests reported finding hair in various places, including on pillows and in the bathroom, stained pillowcases, and unemptied trash bins. Issues like non-existent cleaning efforts, dusty floors, and poorly maintained bathroom fixtures detracted from the experience. The air conditioning and some electrical installations were outdated, contributing to a less than perfect stay for a number of guests. While the hotel boasts a pleasant ambiance and good location, its cleanliness appears to be inconsistently handled, affecting the overall guest satisfaction.

Staff

Hotel Ermitage offers a unique experience with its friendly and accommodating staff, known for their helpful and pleasant demeanor when available. Guests often highlight the immediate assistance received upon arrival and commend the efficient and kind service provided by the staff. However, the absence of on-site reception during the day is a notable drawback, causing some inconvenience. Guests appreciate the quick response from staff via phone, ensuring that issues like access codes are swiftly resolved. Despite concerns about the lack of physical staff presence at times, the quality of personal interactions, when they do occur, is generally praised. There are opportunities for improvement in consistency and on-site availability, yet the overall staff interaction remains positive for many visitors.

Wi-Fi

The Wi-Fi service at Hotel Ermitage appears to have room for improvement based on guest feedback. While the connection is free, guests frequently report that it is unreliable and weak, particularly in the rooms. Several reviewers mentioned non-working internet, slow speeds, and an absence of Wi-Fi access during their entire stay. Communication challenges with management further complicate addressing these issues. Overall, the Wi-Fi experience at the hotel seems to fall below expectations.

Parking

Hotel Ermitage provides a parking experience that requires some careful planning due to its unique setup. While there isn't dedicated on-site parking, there is a private parking lot about four blocks away, offering limited but available parking options. Guests have noted that these spaces can be quite snug, so precision in parking is beneficial. It's important for visitors to be aware that the charges here are higher than initially expected, with reports of discrepancies like an extra charge on credit cards. Although this isn't directly controlled by the hotel, understanding these nuances can help manage expectations. Despite the convenience of a private lot, some guests have addressed the challenges of accessibility when dealing with heavy luggage due to the absence of an elevator, making it advisable to plan accordingly.

No, Hotel Ermitage doesn't have any pool.

No, a spa isn't available at Hotel Ermitage.

No, Hotel Ermitage doesn't allow dogs.

Yes, parking facilities are available at Hotel Ermitage.

No, Hotel Ermitage doesn't have a gym.

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