Hotel Louisbourg
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Summary of reviewsHotel Louisbourg, located in the heart of Old Quebec, receives high praise for its exceptional location, which allows guests to explore the city’s main attractions on foot. Many guests commend the hotel’s central position, noting that key sightseeing sites, such as Diffurin Terrace and the iconic Frontenac Hotel, are just minutes away.
The breakfast experience is generally positive with guests appreciating the delicious food and the comfortable, kid-friendly ambiance of the nearby restaurant where breakfast is served. Highlights include tasty waffles and the friendliness of the restaurant owner, although some guests have noted that the breakfast could be better organized.
Guests have mixed feelings about the rooms. Positive aspects include clean, comfortable bedding, charming views of the Château Frontenac and appealing old-fashioned décor featuring stone walls. However, some guests have remarked that the rooms can feel small and dark and there have been issues with poor soundproofing, worn-out mattresses and inconsistent room quality.
Cleanliness is another area with varied feedback. While many guests find the bathrooms and beds to be very clean, there are recurring issues with dirty carpets, dusty environments and mold in showers, which the management could address to improve the guest experience.
The staff at Hotel Louisbourg receive mixed reviews. While the restaurant staff are often described as friendly and accommodating, the general hotel staff have been criticized for their limited availability and unhelpfulness. This has led to inconveniences, particularly with check-in and overall service.
The beds receive varied feedback with some guests finding them clean and comfortable, while others note issues with mattress comfort and size.
As a three-star hotel, it provides good value for money, particularly for short stays focused on exploring the city. The historic charm of the building itself with its stone walls and woodwork, is frequently highlighted as a unique and appealing aspect of the stay. Overall, Hotel Louisbourg is appreciated for its location and historical ambiance, though improvements in cleanliness, staff service and room maintenance could enhance the guest experience.
Categories
The breakfast experience is generally positive with guests appreciating the delicious food and the comfortable, kid-friendly ambiance of the nearby restaurant where breakfast is served. Highlights include tasty waffles and the friendliness of the restaurant owner, although some guests have noted that the breakfast could be better organized.
Guests have mixed feelings about the rooms. Positive aspects include clean, comfortable bedding, charming views of the Château Frontenac and appealing old-fashioned décor featuring stone walls. However, some guests have remarked that the rooms can feel small and dark and there have been issues with poor soundproofing, worn-out mattresses and inconsistent room quality.
Cleanliness is another area with varied feedback. While many guests find the bathrooms and beds to be very clean, there are recurring issues with dirty carpets, dusty environments and mold in showers, which the management could address to improve the guest experience.
The staff at Hotel Louisbourg receive mixed reviews. While the restaurant staff are often described as friendly and accommodating, the general hotel staff have been criticized for their limited availability and unhelpfulness. This has led to inconveniences, particularly with check-in and overall service.
The beds receive varied feedback with some guests finding them clean and comfortable, while others note issues with mattress comfort and size.
As a three-star hotel, it provides good value for money, particularly for short stays focused on exploring the city. The historic charm of the building itself with its stone walls and woodwork, is frequently highlighted as a unique and appealing aspect of the stay. Overall, Hotel Louisbourg is appreciated for its location and historical ambiance, though improvements in cleanliness, staff service and room maintenance could enhance the guest experience.
Historic Hotel
Located in Quebec City, this hotel provides a historical and comfortable stay. Its location on Rue St-Louis and its design reflect the city's heritage. The hotel's commitment to providing a pleasant experience enhances its appeal.
3-Star Hotel
This hotel provides comfortable accommodations and a convenient location for exploring the city. With essential amenities and friendly service, it offers good value for money.
Family Friendly Hotel
About Hotel Louisbourg
License: 018045
Guest Reviews
Location
Breakfast
Despite the generally favorable comments, there are mentions of the breakfast being simple and sometimes inadequately organized. Issues such as having to pay additional costs despite pre-payment and not receiving breakfast coupons upon arrival are noted. Furthermore, some guests found the morning staff unpleasant and felt the portions were small.
Overall, while the breakfast at Hotel Louisbourg generally pleases guests with its quality and the convenience of the nearby restaurant, there are areas for improvement in organization and service.
Rooms
However, many guests experienced issues with room sizes, often commenting on how small and dark some rooms felt. Several reviews highlighted problems such as poor soundproofing, worn-out mattresses and uneven floors, which could pose a tripping hazard. Some bathrooms were small, making them less functional for guests needing more space. The lack of amenities such as a mini fridge or water bottles was also pointed out.
Maintenance concerns were common with reports of mold in showers, spider webs in the bathrooms and dirty carpets in the hallways. The hotel appears to struggle with consistency in room quality with some rooms differing significantly from promotional photos. Location within the hotel seems to affect the experience greatly; rooms on the first floor were described as dark and cramped, almost basement-like. Additionally, there were inconveniences such as steep stairs leading to the rooms and an exterior sink placement in some rooms.
Despite these issues, the hotel's charm and clean, comfortable bedding have left a positive impression on some guests.
Beds
However, opinions on bed comfort do vary. While some guests found them to be very soft and easy to sleep on, others felt that the mattresses were too soft or, conversely, too hard and uncomfortable. A particular issue highlighted is the small size of the beds in some rooms, which could be restrictive for two people. Additionally, there are mentions of worn-out mattresses and some beds feeling very uncomfortable.
Overall, the feedback on the bed comfort at Hotel Louisbourg is mixed with a slightly positive leaning thanks to frequent remarks on comfortable and clean bedding.
Cleanliness
However, it seems that there is a significant issue with the overall cleanliness of the hotel. Many guests reported issues such as dirty carpets, dusty environments, cobwebs and even mold in the shower cabins. The floors and hallways were often described as dirty with some guests encountering unsanitary conditions. Problems such as hair on the bedsheets and in the bathrooms, as well as sightings of small ants and even mice, paint a concerning picture.
Overall, while some aspects of cleanliness like the condition of the bathrooms and beds were praised, there seems to be a recurring theme of insufficient cleanliness throughout other areas of the hotel. The management might need to address these issues to ensure a more consistent and positive experience for all guests.
Staff
Check-in can be notably inconvenient, requiring visits to another hotel and guests have expressed frustration with the absence of help or guidance during their stay. There's a recurring theme of inattentiveness and uncooperativeness with instances of guests' rooms not being cleaned or supplied with fresh towels and staff failing to provide necessary information or recommendations.
Despite these issues, there are occasional mentions of friendly interactions, such as the cleaning lady who gave a warm welcome and the gentleman at the front desk who directed guests to the blankets in the closet. However, these positive interactions appear to be exceptions rather than the norm. Overall, the sentiment points to a need for better management and more consistent, attentive service to meet guest expectations.
3 Star
While the breakfast options have received mixed feedback with some noting that an extra breakfast was worth it and others describing it as poor or nonexistent, the overall sentiment suggests the hotel caters adequately for short, primarily city-centric visits. However, it's noted that for the nightly rates, which can range from $240 to $300, some guests felt the facilities and services were mostly average.
Ideal for travelers needing a quick fix, Hotel Louisbourg stands out for its efficiency and reasonable pricing, though those desiring more amenities might find it falls short for its 3-star designation.
Historic
Situated ideally in the heart of Old Quebec, the hotel's location is perfect for visitors eager to explore the rich history and vibrant culture of the area. Its central position means that key attractions are within easy reach, making it convenient for guests to immerse themselves in the local heritage.
Moreover, the hotel’s partnerships with the restaurant on the ground floor offer added convenience, especially during hours when the hotel's reception is not available. This feature is well-received by guests, contributing to the overall exceptional experience.
No, Hotel Louisbourg doesn't have any pool.
No, a spa isn't available at Hotel Louisbourg.
No, Hotel Louisbourg doesn't allow dogs.
No, parking facilities aren't available at Hotel Louisbourg.
No, Hotel Louisbourg doesn't have a gym.
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