Travelodge by Wyndham Quebec City Hotel & Convention Centre
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Summary of reviewsTravelodge by Wyndham Quebec City Hotel & Convention Centre provides a comfortable and practical choice for travelers, thanks primarily to its prime location. Conveniently situated close to the airport and major highways, the hotel offers easy access to Old Quebec, downtown areas, various parts of the city and beyond. It is surrounded by numerous amenities, including shopping centers, dining options and essential services, making it an attractive base for both short and long stays. The accessibility of bus stops and ample parking facilities further enhance its appeal.
The breakfast experience, while receiving mixed reviews, has been appreciated for the quality of morning meals featuring a decent variety that many guests enjoyed. However, the lack of inclusion in the room rate and occasional issues with quality and service efficiency suggest room for improvement. Dinner services at the hotel have faced challenges with guests recommending exploring the nearby dining alternatives due to inconsistent operational hours and occasional dissatisfaction with the restaurant's quality.
Guest rooms are well-regarded for their spaciousness, cleanliness and modern American-style decor. The comfort of the beds and the quiet, safe environment are consistently praised, making for a restful experience. While minor issues such as a lack of microwaves, limited TV programming and occasional maintenance complaints exist, the overall feedback is positive with guests finding the accommodations very comfortable and well-suited for extended stays.
The hotel's cleanliness standards are generally commendable with many guests noting the spotless and well-maintained rooms and hallways. Yet, occasional problems with dirty floors, stained ceilings and dusty carpets indicate areas needing attention, particularly in maintenance and thorough cleaning between stays.
A major highlight of the Travelodge is its staff, who receive high marks for their friendliness, helpfulness and bilingual capabilities. The front desk and housekeeping teams are noted for their professionalism and courteous service, contributing significantly to a positive guest experience.
Wi-Fi services at the hotel have garnered mixed feedback. While some guests found the connection reliable, others reported issues with connectivity and stability, indicating inconsistency in service. The hotel’s gym and pool facilities also receive varied reviews. The gym is praised for its accessibility and basic equipment but criticized for cleanliness and maintenance issues. Similarly, the indoor heated pool is appreciated for relaxing, though concerns about its small size, temperature and cleanliness have been noted.
Parking receives favorable feedback with ample, complimentary spaces available, including options for covered and underground parking. The hotel’s proximity to the airport adds to its convenience, though some guests mentioned slight confusion due to signage and parking lot layout.
Families find the hotel to be an excellent option, citing fair pricing, spacious rooms and amenities like baby cots at no extra cost. The family-friendly environment and activities such as the pool make it a hit with children, despite occasional noise from younger guests in the hallways.
Overall, the Travelodge by Wyndham Quebec City Hotel & Convention Centre delivers a comfortable stay with notable strengths in location, staff service and room quality, while presenting opportunities for enhancements in breakfast offerings, dining services, cleanliness and facility maintenance.
Categories
The breakfast experience, while receiving mixed reviews, has been appreciated for the quality of morning meals featuring a decent variety that many guests enjoyed. However, the lack of inclusion in the room rate and occasional issues with quality and service efficiency suggest room for improvement. Dinner services at the hotel have faced challenges with guests recommending exploring the nearby dining alternatives due to inconsistent operational hours and occasional dissatisfaction with the restaurant's quality.
Guest rooms are well-regarded for their spaciousness, cleanliness and modern American-style decor. The comfort of the beds and the quiet, safe environment are consistently praised, making for a restful experience. While minor issues such as a lack of microwaves, limited TV programming and occasional maintenance complaints exist, the overall feedback is positive with guests finding the accommodations very comfortable and well-suited for extended stays.
The hotel's cleanliness standards are generally commendable with many guests noting the spotless and well-maintained rooms and hallways. Yet, occasional problems with dirty floors, stained ceilings and dusty carpets indicate areas needing attention, particularly in maintenance and thorough cleaning between stays.
A major highlight of the Travelodge is its staff, who receive high marks for their friendliness, helpfulness and bilingual capabilities. The front desk and housekeeping teams are noted for their professionalism and courteous service, contributing significantly to a positive guest experience.
Wi-Fi services at the hotel have garnered mixed feedback. While some guests found the connection reliable, others reported issues with connectivity and stability, indicating inconsistency in service. The hotel’s gym and pool facilities also receive varied reviews. The gym is praised for its accessibility and basic equipment but criticized for cleanliness and maintenance issues. Similarly, the indoor heated pool is appreciated for relaxing, though concerns about its small size, temperature and cleanliness have been noted.
Parking receives favorable feedback with ample, complimentary spaces available, including options for covered and underground parking. The hotel’s proximity to the airport adds to its convenience, though some guests mentioned slight confusion due to signage and parking lot layout.
Families find the hotel to be an excellent option, citing fair pricing, spacious rooms and amenities like baby cots at no extra cost. The family-friendly environment and activities such as the pool make it a hit with children, despite occasional noise from younger guests in the hallways.
Overall, the Travelodge by Wyndham Quebec City Hotel & Convention Centre delivers a comfortable stay with notable strengths in location, staff service and room quality, while presenting opportunities for enhancements in breakfast offerings, dining services, cleanliness and facility maintenance.
Family Friendly Hotel
This hotel is very family friendly and offers suites with sofa beds and separate bedrooms. It provides baby cots at no extra cost and has a helpful front desk. The kids breakfast is also quick and a big portion for $10.
Dog Friendly Hotel
This hotel is pet-friendly. It provides a convenient location and welcomes pets, making it suitable for travelers with animals.
Hotel with Swimming Pool
This hotel includes pool access. The pool is a convenient addition for guests looking for recreational options during their stay.
Heated Pool Indoor Pool
Hotel with Free Wi-Fi
This Travelodge offers free Wi-Fi, enabling guests to easily connect to the internet. This is particularly convenient for travelers attending events at the convention center.
Business Hotel
This hotel can host events of up to 450 people and includes a 4,500 sq. ft. ballroom. It is a great option to organize an event in the city’s neighborhood of Sainte-Foy.
Hotel with Parking
The hotel provides free covered and outdoor parking with a large number of spaces available. Guests with electric vehicles can also utilize the charging stations on-site.
EV charging stations
Hotel with Gym
This hotel includes a fitness center. It is a practical option for travelers looking to maintain their fitness routine.
Hotel with EV Charging Stations
This hotel features an electric car charging station with options for free slow charging or an extra charge for a FLO borne. It offers free Wi-Fi and parking, and is connected to a shopping center.
3-Star Hotel
This hotel offers a range of amenities, including a convention center, making it suitable for both business and leisure travelers. The hotel provides good value with its on-site facilities and convenient location.
Hotel with Heated Pool
Travelodge by Wyndham Quebec City Hotel & Convention Centre features a heated pool that is frequently highlighted for its warmth. An additional comfort feature includes heated floors in the bathrooms, enhancing the post-swim experience.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Accessible Hotel
Hotel with Indoor Pool
About Travelodge by Wyndham Quebec City Hotel & Convention Centre
License: 006064
Guest Reviews
Location
Despite being slightly removed from the busy tourist hubs, the hotel's location provides a quieter, more relaxed environment while still being conveniently connected to key attractions and services. The proximity to nature spots and important traffic arteries adds further appeal for those traveling by car. Guests appreciate the cleanliness, spacious rooms and friendly staff, making it a practical choice for both short stopovers and longer stays in Quebec City.
Breakfast
However, there are notable criticisms. Breakfast is not included in the room rate, which many guests found disappointing, especially given the relatively high cost ranging from $15 to $18.95 per person. Several reviewers mentioned that the breakfast was overpriced for the quality and quantity offered with instances of lukewarm and dry food, particularly the eggs and French toast. The variety in the breakfast buffet was also mentioned as somewhat lacking. Additionally, the long wait times for breakfast service and the absence of breakfast on certain weekdays were points of frustration for some visitors.
Overall, while there are positive aspects of the breakfast at Travelodge by Wyndham Quebec City Hotel & Convention Centre, there is room for improvement, particularly in terms of pricing, variety and service efficiency.
Dinner
Rooms
The cleanliness of the rooms receives frequent praise with several guests describing them as spotless and well-maintained. The hotel rooms are noted to be very spacious, accommodating large beds and offering ample leg space. The decor is modern and pleasant, contributing to an overall comfortable stay.
The room amenities, while appreciated, have some inconsistencies. Some guests mentioned the lack of a microwave and minor issues such as limited TV programming or minor maintenance issues like dusty surfaces. The room design, while largely modern, shows occasional signs of wear with outdated elements and occasional dust or stains reported. Guests have appreciated the helpfulness of the staff, especially when addressing room changes or maintenance issues.
Although generally positive, there are minor drawbacks such as small bathrooms and an inconsistent housekeeping service. Overall, rooms at the Travelodge by Wyndham Quebec City offer a comfortable and spacious environment, well-suited for both short stays and longer visits with a few points for improvement in amenities and maintenance.
Beds
Despite these accolades, a few guests noted that the beds were smaller than expected with some rooms featuring only double beds which might not be ideal for larger families. While many appreciated the softness, others pointed out that some beds were either too soft or too hard, indicating a variance in mattress comfort. A handful of reviews mentioned issues with worn-out mattresses and squeaky bed frames, but these were in the minority.
Overall, the beds at this hotel seem to offer a pleasant sleeping experience for most guests, enhanced by comfortable bedding and pillows, although a few inconsistencies in bed size and firmness were noted.
Cleanliness
However, there are occasional criticisms regarding specific areas within the hotel. Some guests pointed out dirty floors, stained ceilings and smelly or dusty carpets, which detract from the overall cleanliness experience. Additionally, issues like mold in the bathroom and ventilation system and a lack of thorough cleaning between guest stays were noted. The pool area also receives criticism for cleanliness concerns.
Despite these occasional negative points, other facets such as comfortable and clean rooms, excellent room service, a clean and beautiful ambiance and a super clean property contribute positively. In summary, while the majority of reactions celebrate the cleanliness and upkeep of rooms and hallways, isolated issues indicate room for improvement in certain areas, particularly with carpets and specific maintenance challenges.
Staff
Many guests appreciate the staff's professionalism and helpfulness in answering queries and providing top-notch service. There are mentions of the staff being very supportive, polite, respectful and accommodating, contributing to an overall pleasant experience. The receptionist team is often noted for their friendliness and the cleaning staff, despite some comments on needing better management, are also seen as courteous.
There's an occasional mention of inattentiveness or lack of understanding foreign languages, but these are outweighed by the positive reviews. The restaurant and conference service staff also receive nods for their excellent service. Overall, the hotel's staff are considered a cornerstone of the hotel’s good reputation, ensuring guests feel welcome and well cared for during their stay.
Wi-Fi
Gym
Pool
However, there are significant concerns that paint a mixed picture. The pool is consistently described as very small and was sometimes too crowded, particularly with children in the late evenings. Many guests found the water quite cold, which detracted from their swimming experience. Additionally, there have been numerous complaints about the pool's cleanliness; issues such as cloudy water, an excess of chlorine and even sand in the pool have been mentioned.
Maintenance appears to be an area needing improvement, as the pool has been closed on several occasions due to malfunctions. Other issues include poor ventilation, making the area less comfortable and slippery surfaces that pose a danger, especially for children. Despite the indoor setting and some positive aspects, the pool's size, temperature and upkeep issues leave quite a bit to be desired for an optimal guest experience.
Parking
The hotel's proximity to the airport is an added bonus for travelers, ensuring a smooth transit experience with free parking close to the airport. Despite a few mentions of confusing signage and a one-way road loop that complicates parking, the overall sentiment remains favorable. Some guests had concerns over the safety and lighting of the parking areas, but these comments are less frequent.
Additional points of interest include the frequent mention of the hotel’s clean and spacious environment, as well as its ideal location with convenient access to the city center. Overall, the ample and complimentary parking provided at this hotel significantly enhances the guest experience.
Family
Guests appreciated the comfort of the rooms and found that the environment was conducive to family entertainment with specific nods to the family and kids-friendly nature of the facilities. Children particularly enjoyed their stay with activities such as spending time in the pool being a highlight.
The hotel's emphasis on maintaining clean and kid-proof areas is evident. While some reviews mentioned noise from children in the hallways, the overall consensus is that children were well looked after and had a positive experience. For those looking for a family-friendly accommodation in Quebec City, this hotel offers great facilities combined with comfort and convenience.
3 Star
The cleaning service receives positive remarks for attending promptly to room touch-ups, ensuring that cleanliness is maintained throughout the stay. However, there are mentions of broken lights and some inoperative features, indicating occasional maintenance issues.
While it is categorized as a budget hotel with a satisfactory quality-price ratio, some visitors feel the total price paid, especially after taxes, is somewhat exaggerated compared to the services offered. This perception is reinforced by comments that cleanliness and a lack of amenities could be improved to offer better value for money.
Overall, the hotel delivers on its promise as a three-star property but may fall short in areas that guests expect to be more polished and well-maintained. The service provided does not always match the price, leading to a call for renovation and enhancement of the hotel’s features and amenities.
Business
Accessible
Heated Pool
Indoor Pool
Yes, Travelodge by Wyndham Quebec City Hotel & Convention Centre has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Travelodge by Wyndham Quebec City Hotel & Convention Centre.
Yes, Travelodge by Wyndham Quebec City Hotel & Convention Centre welcomes dogs.
Yes, parking facilities are available at Travelodge by Wyndham Quebec City Hotel & Convention Centre.
Yes, Travelodge by Wyndham Quebec City Hotel & Convention Centre has a gym.
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