5-Star Hotels, Resorts in Quintana Roo

Sandos Caracol Nature Resort & Water Park All Inclusive

7.3

Good

From $180

5-Star ResortSummary of reviews related to the '5 Star' categorySandos Caracol Nature Resort & Water Park All Inclusive offers a mixed experience that might not align entirely with the expectations for a five-star resort. On the bright side, the resort features a large complex with numerous activities and beautiful beach areas. Guests have praised the attentive and friendly staff, highlighting the resort’s great service as a standout aspect. The resort offers exceptional dinner options and numerous conveniences with exotic yet tame animals adding a unique charm to the surroundings.

However, some aspects fall short of the five-star promise. Guests have pointed out that the standard rooms lacked luxury with issues such as old blankets, no in-room WiFi and occasional sightings of cockroaches. The adults-only hot tub was noted to be not hot enough and the overall management could use improvement.

Despite these drawbacks, returning guests and those seeking an affordable vacation with five-star service may find value in what Sandos Caracol offers. While the quality of food and some facilities don't always meet the five-star standard, the resort remains a great option for those looking to enjoy a beautiful location with a variety of activities and attentive service.
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Bahia Principe Grand Tulum - All Inclusive

Resort in Akumal

8.3

Very Good

From $188

5-Star Resort

This beachfront resort offers a variety of activities and entertainment options for families. It includes multiple on-site restaurants and bars, outdoor swimming pools, a tennis court, a fitness center, a waterpark, and a nightclub.

Summary of reviews related to the '5 Star' categoryThe Bahia Principe Grand Tulum - All Inclusive is a beautiful resort where the natural surroundings are a true gift. Though some guests experienced issues with external dive services, the facilities and services are mostly exceptional. The à la carte meals are fantastic and exceeded expectations for the price. While some guests felt the resort was not quite five star, overall it comes highly recommended for an out-of-this-world experience.
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Grand Palladium Select White Sand Resort & Spa - All Inclusive

Resort in Akumal

8.4

Very Good

From $217

5-Star Resort

This all-inclusive resort offers couples treatment rooms, a sauna, a hot tub, a steam room, and a Turkish bath for ultimate relaxation. Guests can enjoy multiple dining options and access to various resort activities.

Fiesta Americana Condesa Cancun - All Inclusive

Resort in Cancun

8.5

Very Good

From $219

5-Star ResortSummary of reviews related to the '5 Star' categoryThe Fiesta Americana Condesa Cancun - All Inclusive is an exceptional 5-star hotel with great facilities, friendly staff and an excellent variety of food and drinks. Guests have described their stay as amazing with extraordinary service and a magnificent experience. Daily events and a versatile atmosphere make it a fantastic place to stay. Despite catering to a range of budgets, the hotel delivers first-rate quality and is highly recommended.
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Kimpton Aluna Resort Tulum by IHG

Hotel in Tulum

8.6

Very Good

From $140

5-Star Hotel

This resort offers rooms with air conditioning and easy access to the pool. Guests appreciate its excellent staff, helpfulness, and proximity to Tulum's attractions, making it a convenient and comfortable choice.

Summary of reviews related to the '5 Star' categoryKimpton Aluna Resort Tulum by IHG, has received high ratings from guests who have stayed there. Many of the reviews praised the hotel's 5-star facilities and staff, describing them as amazing and exceptional. Guests also recommended the hotel for its ideal and comfortable accommodations with spacious rooms. The service and cleanliness were impeccable, according to some reviews and the experience was simply outstanding. While some thought that the hotel was overpriced and not quite a 5-star hotel, most guests highly recommended it. Overall, Kimpton Aluna Resort Tulum seems like a great choice for those looking for a perfect getaway with great facilities and services.
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Select Club at Sandos Caracol All Inclusive - Adults Only Area

Resort in Playa del Carmen

7.8

Good

From $189

Info Categories

5-Star Resort

Resort with Swimming Pool

Pool Swim Up Bar Outdoor Pool

Resort with All Inclusive Packages

Grand Palladium Kantenah Resort & Spa - All Inclusive

Resort in Akumal

8.8

Excellent

From $235

5-Star Resort

This all-inclusive resort provides a family-friendly experience with an outdoor swimming pool, a fitness center, and various entertainment options. It offers a wide range of amenities and services for a comfortable and enjoyable stay.

Moon Palace Cancun - All Inclusive

Resort in Cancun

8.3

Very Good

From $378

Info Categories

5-Star Resort

Beachfront Resort

Resort near Golf Courses

Bahia Principe Luxury Akumal - All Inclusive

Resort in Akumal

8.2

Very Good

From $218

5-Star Resort

This all-inclusive resort is situated on a private beach and offers a family-friendly environment. It features multiple on-site restaurants, outdoor pools, a spa, and free bike rentals. The property also focuses on sustainable practices to minimize its environmental impact.

Sandos Cancún All Inclusive - Adults Only

Resort in Cancun

7.9

Good

5-Star Resort

The 5 star resort offers various beach activities and there is also live music each night.

Summary of reviews related to the '5 Star' categorySandos Cancún All Inclusive - Adults Only receives mixed reviews regarding its five-star rating. While many guests were impressed with the hotel's beautiful interior and exterior, noting its gorgeous appearance and perfect location, others felt that the hotel does not meet the standards expected of a five-star resort. Specifically, concerns were raised about the quality of the rooms and amenities, which were perceived as falling short of luxury expectations. Despite these criticisms, some guests found everything to be excellent, suggesting that experiences at this hotel may vary. However, several reviewers expressed disappointment, indicating that the hotel hardly qualifies as a five-star property and recommending a reevaluation of its rating.
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Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive

Resort in Cancun

8.4

Very Good

5-Star ResortSummary of reviews related to the '5 Star' categoryThe 'Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive' garners a mix of feedback regarding its five-star rating, facilities and services. Many guests praised the resort as providing a top-quality five-star experience with excellent cuisine, friendly staff and luxury facilities. The spa receives consistent high marks, described as maintaining a stellar five-star standard. The overall atmosphere and services are often commended with numerous guests recommending it as a solid five-star resort.

However, there are some contrasting opinions. Some reviews argue that the service quality, especially in restaurants, does not quite meet the expectations of a five-star establishment with some guests suggesting the service falls short and the experience does not align with European five-star standards. Issues such as noise, unpleasant treatment and a perception of overpricing were noted by a few reviewers. Despite this, the resort is frequently described as beautiful and well-suited for a few days of relaxation with great food and inclusive amenities often highlighted. Overall, the resort provides a positive experience for many, though there is room for improvement in meeting high-end, five-star expectations universally.
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Barceló Maya Riviera - All Inclusive Adults Only

Resort in Xpu Ha

8.7

Very Good

From $292

Info Categories

5-Star Resort

Beachfront Resort

Resort with Gym

Dreams Vista Cancun Golf & Spa Resort

Resort in Cancun

8.2

Very Good

From $226

5-Star ResortSummary of reviews related to the '5 Star' categoryDreams Vista Cancun Golf & Spa Resort is a luxurious hotel that exceeds expectations according to guests. The hotel is modern and beautiful and the facilities are exceptional. The staff provides outstanding service without exception, making your stay a brilliant experience. The restaurants are not bad at all, especially the Asian one. The hotel has a fantastic preferred club with an exclusive rooftop pool and entertainment is always available. The luxury treatment is absolutely worth the extra money you pay. The accommodation is perfect and everything is note 10. The stay is unforgettable and guests cannot wait to come back to this hotel whenever they return to Cancún.
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Fairmont Mayakoba Riviera Maya - All Inclusive

Resort in Playa del Carmen

8.1

Very Good

From $321

Info Categories

5-Star Resort

Resort for Honeymoon

Resort with Spa

Alila Mayakoba

Resort in Playa del Carmen

8.7

Very Good

From $299

5-Star ResortSummary of reviews related to the '5 Star' categoryAlila Mayakoba is a luxurious hotel nestled in a magical place, the Riviera Maya. Guests rave about the exceptional and superb facilities and services, which provide the perfect place to relax and rejuvenate. The hotel is a beautiful gem with beautiful natural surroundings that create a calming atmosphere. Guests love the off-season value for five-star amenities, the friendly and accommodating personnel and the delicious breakfast. Despite a mild criticism of a lack of professionalism expected from a five-star hotel, guests agree that this is paradise on earth. It's a perfect destination for those who seek comfort and rest in nature.
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Bahia Principe Grand Coba - All Inclusive

Resort in Akumal

7.8

Good

From $144

5-Star ResortSummary of reviews related to the '5 Star' categoryBahia Principe Grand Coba - All Inclusive is frequently praised for its excellent dining options, with guests highlighting the exceptional quality of food across its restaurants. The facilities and cleanliness at this resort contribute positively to its reputation, with multiple reviews acknowledging the value it provides as a 5-star hotel experience. However, opinions on whether it fully meets 5-star standards are mixed; while some consider it a very good hotel for the price, others feel it falls short when compared to other properties in the same category. Notably, the rooms are identified as needing renovation to align with 5-star expectations. Despite these mixed perceptions, the resort comes highly recommended as a destination worth visiting.
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Sensira Resort & Spa Riviera Maya All Inclusive

Resort in Puerto Morelos

7.9

Good

5-Star Resort

This all-inclusive resort offers a modern and stylish design, multiple dining options, and a relaxing spa. It features a variety of pools, including an adults-only pool, and a kids club, catering to both couples and families.

Summary of reviews related to the '5 Star' categorySensira Resort & Spa Riviera Maya All Inclusive is garnering attention from guests who consistently praise the warmth and dedication of the staff. Visitors have emphasized that the team plays a crucial role in creating a welcoming atmosphere, with their efforts considered worthy of a five-star commendation. However, guests also express a nuanced perspective regarding the overall five-star status of the resort, suggesting that expectations for this rating may differ between regions such as Mexico and Europe. While the hotel shows promising potential, notably highlighted by engaging facilities for children, some reviews indicate that the overall experience may fall short of typical five-star standards. The resort's location is also occasionally mentioned, pointing to the distance from other destinations. Overall, Sensira Resort & Spa provides a friendly environment bolstered by commendable staff efforts, while there remains room for growth to match international notions of luxury rating.
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Iberostar Selection Coral Cancun - Adults Only All Inclusive Resort

Resort in Cancun

8.9

Excellent

From $383

Info Categories

5-Star Resort

Beachfront Resort

Resort near Golf Courses

Catalonia Playa Maroma - All Inclusive

Resort in Playa del Carmen

8.3

Very Good

From $191

5-Star ResortSummary of reviews related to the '5 Star' categoryCatalonia Playa Maroma - All Inclusive offers a mixed experience when it comes to its five-star rating. Opinions vary greatly among its visitors. Several guests emphasized that while the facilities are well maintained, they could benefit from some updates. The bedding and accommodations achieve a superior standard and the resort offers an ambiance that aligns with the expectations of a luxurious five-star experience. The spa and additional amenities also meet the high standards associated with five-star resorts.

However, some guests noted that not all aspects of the hotel align with its five-star claim. The food, although described as delicious by some, did not universally meet the expectations for a five-star resort, suggesting room for improvement in both quality and selection. Additionally, service levels varied with some guests finding the staff very friendly and helpful, while others felt the service was poor for a supposed five-star establishment.

The rooms, featuring amenities like a balcony with a jacuzzi bath, were appreciated, but issues such as non-soundproof doors detracted from the overall luxury experience. Despite some critical feedback, there were positive endorsements from guests who felt their stay exceeded expectations and highly recommended the resort.
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