Ideal for romantic getaways and family vacation alike, this eco-friendly hotel in Tulum provides everything guests might need for the most relaxing and luxurious stay.
Summary of reviews
Jashita Hotel offers a luxurious, secluded and peaceful beach location, making it an incredible travel experience for guests seeking relaxation and paradise-like surroundings. Exceptional food served at the hotel's restaurant, breath-taking views and well-appointed rooms with stunning designs and spaciousness are just a few of the impressive features. The hotel staff is applauded for their kindness and exceptional hospitality and the pools and grounds are fabulous. Additionally, the hotel offers a private beach that guests describe as calm, peaceful and perfect for disconnecting. Though the room can be bare at times and a few have noise issues, guests consider Jashita Hotel an amazing and luxurious five-star experience. It's the perfect romantic retreat with customized services and attention to detail, making it a must-visit destination.
Layla Tulum - Adults Only is a highly recommended hotel located in the heart of Tulum center, making it a great spot to explore the city. The hotel is surrounded by an array of restaurants, bars and shops, giving guests everything they need within close proximity. The hotel offers a variety of bed sizes, including comfortable and huge beds that received high praise from guests. The rooftop pool is a stunning gem in the hotel's crown, providing an incredible setting for downtime. The hotel's cleanliness, modern decor and location all add to the overall positive experience. The staff, led by the lovely Elena, provide exceptional service and make you feel welcome every step of the way. The hotel is perfect for couples with an intimate atmosphere that makes it ideal for special occasions such as honeymoons. Overall, Layla Tulum - Adults Only is a luxurious and romantic experience that will leave guests feeling pampered and in love.
Hotel Los Itzaes by 5th Avenue in Playa del Carmen is consistently praised for its exceptional location, offering guests the perfect balance between vibrant city life and tranquil relaxation. Situated just a short walk from the bustling 5th Avenue, renowned for its lively nightlife, shops, and dining options, the hotel also boasts proximity to beaches and important transportation hubs like the ADO bus station and the Cozumel ferry port. Despite its central position, guests enjoy a peaceful retreat away from the noise, surrounded by a host of conveniences including banks and pharmacies.
Though the hotel does not provide on-site breakfast, guests benefit from recommended local eateries. These options, despite being slightly more expensive, offer a variety of satisfying meals to start the day. Guests appreciate the nearby restaurant choices which provide everything from buffet spreads to hearty homestyle breakfast and lunch options.
The rooms at Hotel Los Itzaes are frequently highlighted for their spaciousness and cleanliness, featuring modern amenities such as air conditioning, mini fridges, and occasionally scenic balconies. Beds and pillows receive particular praise for their comfort, fostering a restful sleep. The hotel is well laid-out over four floors, making accessibility straightforward despite the absence of an elevator.
Cleanliness across the hotel is unrivaled, with meticulous daily cleaning ensuring a hygienic and welcoming environment. The friendly and attentive staff greatly enhance the overall guest experience, consistently offering exceptional service and hospitality. Individuals such as Marta, Vicky, and Diana stand out for their dedication to serving guests, providing personalized attention and insightful local recommendations.
The hotel also offers free and generally reliable WiFi service, although some minor hiccups have been reported. The rooftop pool, while modest in size, offers a serene escape with charming terrace views, providing guests with a delightful setting to relax.
Overall, Hotel Los Itzaes by 5th Avenue is renowned for offering a superb combination of comfort, convenience, and an ideal location, making it a top choice for travelers seeking a memorable stay in Playa del Carmen. Its balance of tranquility and accessibility, alongside enduring guest satisfaction with the hotel’s amenities and service, ensure its reputation as a delightful choice for both local and international visitors.
Suites Corazon in Playa del Carmen consistently earns high praise for its central yet tranquil location. Guests appreciate its proximity to the bustling 5th Avenue, beaches, shops, restaurants and ADO bus stations, ensuring convenience without sacrificing peace and quiet. The hotel offers large, clean and well-appointed rooms, many with kitchenettes and balconies, accommodating longer stays comfortably. Visitors highlight the spacious bathrooms, comfortable beds and efficient air conditioning, contributing to restful experiences. The housekeeping staff ensures immaculate cleanliness, maintaining the property beautifully.
The hotel staff is exceptional in offering warm, welcoming and professional service. Guests often commend individuals like Gisel, Gerardo and Norma for their outstanding hospitality. From check-in to check-out, staff members go above and beyond to ensure a pleasant stay, making the environment both supportive and inviting.
While Wi-Fi reviews are mixed, many guests find it reliable and fast, especially in common areas, although some experience issues with connectivity in certain rooms. The rooftop pool, described as intimate and clean, provides a cozy relaxation spot despite its small size and occasional maintenance issues. The pool area adds to the hotel’s charm, offering a pleasant retreat with sun beds and lounge chairs.
Proximity to the beach is another key attraction with guests appreciating the short walk to the shore and additional beach amenities like towels. The lively yet calm surrounding area boosts the appeal for beach-goers and nightlife enthusiasts alike. The location allows easy access to Playa del Carmen's main attractions while offering a peaceful night's rest.
Overall, Suites Corazon delivers significant value for a three-star hotel, offering clean, spacious rooms, notable hospitality and a prime location. It stands out for presenting an overall comfortable, convenient and welcoming stay in Playa del Carmen.
Ocean Zen Suites on 5th Avenue - Adults Only successfully combines tranquility and accessibility in a serene Playa del Carmen location. Nestled on the quieter side of town, this adults-only retreat offers peaceful nights while still providing easy access to the vibrant attractions of 5th Avenue. With just a five-minute stroll to the beach, including the hidden Secret Beach, guests can immerse themselves in an idyllic environment surrounded by undeveloped forest areas.
The rooms at Ocean Zen Suites are spacious, clean, and comfortably furnished, offering everything needed for a relaxing stay. Guests appreciate the romantic ambiance, enhanced by lovely terraces and balconies that provide views of the surrounding birdlife. While there are some minor concerns regarding inconsistent housekeeping, the overall cleanliness and comfort of the suites are highly praised.
Staff at Ocean Zen Suites receive exceptional praise for their friendliness and helpfulness, creating a welcoming and well-attended atmosphere. The manager, Sergio, and the notably kind Mayan cleaner are often highlighted for their exceptional service, alongside other staff members, including Roberto and Bella. The dedication and professionalism of the team contribute significantly to the positive guest experience, making the stay delightful.
While the rooftop pool is intended to be a stunning evening spot, taking advantage of impressive sea views and a unique concept, maintenance issues have frequently disappointed guests. Improving upkeep of the pool would enhance its attractiveness and usability.
Overall, Ocean Zen Suites on 5th Avenue - Adults Only offers a peaceful retreat with easy access to nearby attractions, supported by top-notch staff service, comfortable rooms, and a welcoming environment. Minor drawbacks regarding housekeeping and pool maintenance do little to overshadow the overall positive experience enjoyed by visitors.
Infinity Suites is a luxury hotel located in a quiet area close to central Tulum and some beautiful beaches. The rooftop pool is a standout feature, offering panoramic views of the city. The staff consistently receives rave reviews for their helpfulness and friendliness with Adrian and Estephania standing out. The rooms are generally clean, spacious and well-decorated with modern amenities and comfortable beds. Some guests reported issues with cleanliness, humidity and noise from appliances, but overall, guests enjoyed the comfortable and well-equipped place to stay. While a car is recommended to get around, bikes are available for a short ride into town. The hotel's location is safe with shopping and cafes within close proximity. The wifi is great and guests appreciate the security and free parking.
The Live Aqua Boutique Resort is an all inclusive boutique hotel located in the heart of Playa Del Carmen. Whether you visit with friends or your significant other, this hotel will offer you the most luxurious service, including high end cuisine, spa facilities and much more.
Spirit Holbox is celebrated for its serene beachfront location, offering guests stunning views and a peaceful atmosphere away from the bustling center of Holbox Island. This prime spot provides a tranquil retreat with easy access to the crystal-clear waters of Punta Coco and the pristine beach directly in front of the property. The rooftop terrace with its panoramic views and rooftop pool, further enhances the hotel's allure, contributing to an overall relaxing and visually captivating experience.
Guests frequently commend the spacious and beautifully decorated rooms, which often feature magnificent sea views. Cleanliness is generally well-maintained with rooms cleaned daily, although there are occasional reports of inconsistencies. The hotel design, amenities like powerful air conditioning and the comfort of the beds add to the positive experience, making it a highly recommended stay for travelers.
The breakfast at Spirit Holbox is an integral part of the guest experience, enjoyed on a rooftop terrace with stunning sea views. Meals are consistently described as delicious, well-presented and satisfying, though some guests feel the variety could be expanded. Dinner options receive mixed reviews, praised for taste and quality but critiqued for high prices and limited menu availability compared to breakfast.
A defining feature of Spirit Holbox is its friendly and attentive staff. Guests highlight the warm hospitality, particularly noting exemplary service from individuals like José and Rodrigo. Despite a few criticisms, the majority of reviews emphasize the staff's role in ensuring a memorable and pleasant stay.
Additional amenities, such as the rooftop and garden pools, are appreciated for their practicality and charm with the rooftop pool offering a particularly exceptional spot for relaxation with both sunrise and sunset views. The beach area in front of the hotel is described as clean, quiet and akin to a private paradise, adding to the overall attractiveness of the location.
Family-friendly features include spacious rooms suitable for larger groups and shallow pools designed for children's safety. The environment and service are noted as conducive to an enjoyable family stay.
While the hotel generally meets high expectations, some guests feel it does not fully align with a four-star standard due to varying quality of facilities and services. Issues with Wi-Fi connectivity and occasional maintenance concerns are noted, but the serene location, stunning views and overall hospitality contribute significantly to a positive and memorable experience at Spirit Holbox.
Hotel Arena consistently receives high praise from guests for its central location in the heart of Isla Holbox, offering convenient access to local attractions, restaurants, bars, and beaches. Despite its prime spot, the hotel maintains a tranquil environment, allowing for a restful stay. The property is appreciated for its comfortable, clean, and well-maintained rooms featuring modern decor and good amenities, including reliable Wi-Fi. Guests enjoy the spaciousness and comfort of the rooms, with some including terraces or patios for added relaxation.
Cleanliness is a standout feature at Hotel Arena, with spotless rooms and well-kept facilities consistently noted by visitors. The impressive service provided by the friendly and attentive staff enhances guests' experiences, making them feel welcome and well cared for. Highlights include the helpful reception staff and diligent housekeeping team.
The hotel offers strong connectivity with its complimentary Wi-Fi, which, despite occasional minor connectivity issues, is generally considered fast and stable. The rooftop experience further elevates the stay, offering a small pool and a vibrant terrace bar with spectacular views—a favorite among guests for its lively yet cozy atmosphere.
Hotel Arena aligns well with its four-star rating, providing a satisfying stay with modern amenities like effective air conditioning and comfortable beds, frequently hailed as exceptionally comfortable. While minor issues such as occasional noise due to its central location and small shower leaks are noted, the hotel's overall impression remains highly positive due to its excellent value for money, remarkable service, and outstanding rooftop experience.