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Summary of reviewsHotel Hilez in Tryavna is highly praised for its prime location, strategically situated near train and bus stations, which offers tremendous convenience for travelers. Guests appreciate its proximity to the city center and old town, making it easy to explore tourist attractions. Despite being close to the railway line, the area is noted for its tranquility. The closeness to essential amenities like shops and the availability of street parking further enhance its appeal.
The hotel's cleanliness stands out prominently with rooms consistently described as very clean, cozy and comfortable. The hotel's rigorous cleaning schedule ensures that both rooms and common areas are spotless, which is appreciated by visitors. The spaciousness of the rooms, resembling small apartments, adds to the comfort and overall positive experience. Daily cleaning services include towel changes and the practical amenities provided, such as air conditioning, contribute to a comfortable stay.
The staff at Hotel Hilez receive significant accolades for their kindness, responsiveness and friendly demeanor. Guests highlight the exceptional service and care provided, often mentioning the politeness and helpful nature of the employees. The staff’s ability to assist with dining recommendations and their accommodating attitude further enhances the guest experience, making visitors feel welcome and well cared for.
While the breakfast offerings receive mixed reviews, many guests find it rich and satisfying, appreciating the variety of choices available. However, some encountered issues like breakfast availability and unexpected charges, suggesting some inconsistency in service.
The feedback on the rooms is generally positive with guests enjoying the spacious and clean environment. However, areas for improvement include outdated furniture, lack of some essential items and issues with noise and cigarette smells. Despite these points, the well-maintained rooms and essential facilities are appreciated.
When it comes to beds, reviews are mixed but lean towards the positive. Many guests find the beds comfortable, although some point out that pillows are often too low and soft and a few criticize the firmness of the beds.
In summary, Hotel Hilez is celebrated for its excellent location, exceptional cleanliness, accommodating staff and generally comfortable rooms, making it an appealing choice for travelers visiting Tryavna.
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