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Summary of reviewsHotel Balneario Valle del Jerte is celebrated for its exceptional and tranquil location within the Jerte Valley, offering guests a serene environment surrounded by lush gardens, forest views and beautiful natural landscapes. This idyllic setting provides easy access to picturesque routes and trails, making it an excellent choice for nature enthusiasts and those seeking peace and relaxation. The outdoor spaces, including expansive gardens and a scenic swimming pool area, are well-maintained and enhance the hotel's harmonious integration with its natural surroundings.
Breakfast at the hotel is highly praised for its variety and quality, featuring a plentiful and delicious buffet with options to suit diverse tastes. Guests particularly enjoy the fresh pastries orange juice and the excellent service provided by the breakfast staff. Breakfast often stands out as a highlight of their stay.
Dinner receives mixed reviews with the à la carte options being highly appreciated for their quality and taste, while the buffet is often criticized for its cost, limited variety and mediocre quality. However, the cafeteria and grill receive positive remarks for their reasonable prices and good meals, especially when enjoyed on the terrace.
The rooms at Hotel Balneario Valle del Jerte are spacious and clean, though some guests find them outdated with old furniture and bathroom fixtures. Issues such as slippery surfaces, mold, humidity and inadequate soundproofing are noted. Despite these concerns, the overall cleanliness levels of the rooms leave many guests satisfied.
Cleanliness across the hotel has commendable aspects, particularly the immaculate outdoor pool and sun loungers. However, inconsistencies in room cleaning and certain areas of the hotel, such as the spa and terrace, could benefit from improved standards to match the hotel's four-star rating.
The staff at the hotel is frequently praised for their friendliness and professionalism, particularly at the reception. Some isolated incidents of unfriendly interactions are mentioned, but overall, the staff contributes positively to the guest experience with their attentiveness and accommodating service.
The spa is generally appreciated for its relaxing atmosphere and comprehensive range of facilities with many guests enjoying the hydromassage pool and water circuit. However, some areas need maintenance and modernization and the small size and occasional crowding of the spa detract from the overall experience.
The outdoor pool is well-maintained and aesthetically pleasing, although it can become crowded, affecting the availability of shaded areas and sun loungers. The pool area could benefit from more consistent maintenance and better crowd management.
Parking at the hotel is ample, convenient and secure with complimentary valet service adding extra convenience. Despite being a bit far from the reception area, the parking facilities receive positive feedback overall.
The hotel is family-friendly with a well-received family package and kid-friendly amenities like access to the spa for children and enjoyable pools. However, the lack of lifeguards and outdated rooms and playgrounds are areas for improvement to enhance family safety and comfort.
The beds at the hotel draw mixed reviews with many guests finding them very comfortable and spacious, while others feel there is room for improvement in the quality of pillows and bedding.
Overall, Hotel Balneario Valle del Jerte offers a beautiful and serene environment with highly praised breakfast, friendly staff and various amenities, though some areas such as room modernity, spa maintenance and food variety could benefit from enhancements to improve guest satisfaction.
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