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Summary of reviewsItaimbé Palace Hotel is favored for its prime location in the heart of the city, which offers easy access to the city center, shopping areas and nearby parks. Guests appreciate the peaceful and quiet surroundings despite the centrality, along with the added convenience of onsite parking. The Terrazzo Bar and nightclub bar enhance the hotel experience, along with the efforts to modernize accommodations, like the new, albeit firm, mattresses. Friendly, professional staff and efficient check-in/check-out processes contribute to a seamless stay.
The breakfast experience has received mixed feedback. Positively, guests often describe the breakfast as very good to excellent, highlighting the quality service, friendly staff and a clean, comfortable dining environment with a reasonable variety of options. However, others criticize the limited selection and modest nature of the offerings, pointing to a lack of fruits and cakes and sometimes poor food quality, indicating room for improvement to better meet guest expectations.
The rooms receive mixed reviews with many guests noting that the accommodations show signs of age and neglect, such as cracked paint, stained pillows, damp bathrooms and noisy air conditioning systems. While the size of the rooms and facilities like the restaurant are praised, the general consensus is that substantial renovation and better maintenance are needed. Issues like noise, poor room service and an expensive parking solution also detract from the experience.
Cleanliness is generally praised with many guests finding the hotel well-maintained and organized. The friendly staff and clean facilities enhance the comfort of their stay. However, there are occasional complaints about dust, dirty hallways and pests, suggesting that consistency in cleanliness standards could be improved.
Staff at Itaimbé Palace Hotel receive high praise for their friendliness, helpfulness and attentiveness. The welcoming atmosphere and level of personalized attention from the staff are frequently highlighted, enhancing the overall guest experience.
The pool area offers appealing green spaces and a nice setup, but maintenance and cleanliness are recurrent issues. Guests have reported the pool being dirty and not inviting, particularly during summer and some found the water too cold. Improved attention to pool upkeep is needed to enhance guest satisfaction.
Parking at the hotel is convenient and reasonably easy with good ground floor space available. However, the additional fee for parking feels unjustified to some, particularly because the area is open and uncovered. Occasional difficulties with finding spots at night and navigating due to events also pose challenges.
Finally, feedback on the beds is mixed with reports of both comfortable and outdated beds. Some guests have noted old and worn-out mattresses and pillows with a need for better maintenance and updates to ensure consistent comfort.
In summary, Itaimbé Palace Hotel offers an excellent location, friendly staff and some modern conveniences, but improvements in room conditions, breakfast variety, pool maintenance and parking arrangements would greatly enhance the overall guest experience.
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