Holiday Inn Express Richmond I-64 Short Pump Area by IHG

Richmond 37.63995900, -77.57196700 , 9933 Mayland Drive (Show on Map)
8.4
Very Good


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Summary of reviewsHoliday Inn Express Richmond I-64 Short Pump Area by IHG, receives glowing reviews for its strategic location, excellent amenities and exceptional service, making it a top choice for both business and leisure travelers.

The hotel's location is praised for being convenient, safe and quiet with easy access to the highway, city center, dining options, shopping malls and essential services. Guests appreciate the nearby dining and entertainment options, adding to the overall positive experience. The availability of ample handicap parking and other amenities further underscores the property's practicality and commitment to accessibility.

One of the standout features is the hotel's breakfast service, which guests describe as great, delicious and exceptional. The variety of hot and cold options, including notable items like the egg white omelet, receives high marks for freshness, quality and taste. The clean eating area and the friendly, helpful staff contribute to a satisfying start to the day for many travelers.

The rooms at the Holiday Inn Express Richmond I-64 Short Pump Area also garner positive feedback for their cleanliness, comfort and modern design following recent renovations. Guests repeatedly commend the spotless and inviting ambiance, comfortable beds and effective air conditioning, which collectively ensure a restful and cozy stay. Despite minor issues like occasional water pressure problems and rooms not being ready upon check-in, the overall sentiment is largely favorable.

Cleanliness is a key highlight with reviewers noting the immaculate conditions of both the rooms and facilities. The modern ambiance and the accommodating nature of the staff further enhance guest satisfaction, even during a temporary pool closure that was mitigated by access to a neighboring property's pool.

The staff consistently earns accolades for their friendliness, professionalism and willingness to go above and beyond for guests. Their courteous and attentive service makes guests feel welcomed from the moment they arrive, significantly enhancing the overall experience.

The beds are another frequently praised feature, described as comfortable, super comfy and akin to sleeping on a cloud. This emphasis on comfort, coupled with clean and nice rooms, contributes significantly to a restful stay.

For business travelers, the hotel's proximity to key meeting locations, efficient check-in and check-out processes and high cleanliness standards make it a reliable choice. While some renovations are underway and an elevator was non-functional, these issues do not detract significantly from the overall favorable experience for business travel.

In summary, the Holiday Inn Express Richmond I-64 Short Pump Area offers an exemplary stay with its convenient location, delicious breakfast, clean and comfortable rooms and exceptional service, making it a highly recommended option for visitors to the Richmond area.
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Categories
Dog Friendly Hotel
This hotel welcomes pets, making it a convenient option for travelers with dogs.

Hotel with Outdoor Pool
This hotel features an outdoor pool for relaxation. It is conveniently located near the Short Pump area.

Family Friendly Hotel

Hotel with Swimming Pool

  Outdoor Pool  


Business Hotel

Accessible Hotel

Hotel with Gym

Room Types
Standard Room Bed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.

Standard King Room A flat-screen cable TV and free toiletries in the en suite bathroom are included with this room.

Standard King Room with Extra Floor Space This room has a microwave and refrigerator.

Standard Room with Two Queen Beds A flat-screen cable TV and free toiletries in the en suite bathroom are included with this room.

King Room - Disability Access Room features a bath tub.

Guest Reviews
8.4
Very Good
Location
Holiday Inn Express Richmond I-64 Short Pump Area boasts a highly convenient location for both business and leisure travelers. Many guests noted the proximity to their meeting venues and destinations, making it an ideal spot for work-related stays. The hotel's surroundings offer a wealth of dining options and entertainment areas, enhancing the overall experience.

Situated just a short drive from the city center, it provides easy access to numerous restaurants, shopping malls and even a Starbucks, catering to a variety of needs. The location is also praised for being safe and quiet, essential for a restful stay. Guests appreciated the ease of accessing the highway, facilitating convenient travel and exploration.

Additionally, the property is near essential services like repair shops, adding to its practicality. For those with specific requirements, the available handicap parking was plentiful, further emphasizing the hotel's commitment to accessibility. The hotel's excellent amenities, combined with friendly and accommodating staff, add to its appeal as a well-rounded choice for visitors to the Richmond area.

Breakfast
Guests at the Holiday Inn Express Richmond I-64 Short Pump Area generally have high praises for the hotel's breakfast offerings. Many reviewers highlight the breakfast as great, delicious and even exceptional with specific commendations for items like the egg white omelet and a variety of hot and cold options. A significant number of guests appreciated the range, freshness and quality of the options available, including both sweet and savory selections. The coffee and creamer varieties received positive mentions as well.

Despite some minor critiques about variety and occasional issues with the pancake machine or toaster lines, the breakfast experience was predominantly viewed favorably. Commenters described the setup as fantastic, nutritious and appetizing, appreciating the clean eating area and the friendly, helpful staff present. Overall, the breakfast is seen as a standout feature of the stay, offering a satisfying start to the day with something to suit everyone's tastes.

Rooms
Holiday Inn Express Richmond I-64 Short Pump Area by IHG, frequently receives positive feedback for its rooms, which are consistently described as clean and comfortable. The rooms are also noted to be fairly spacious, though a few guests mentioned the size could be slightly larger.

The cleanliness of the rooms is a common highlight with terms like “very clean” and “well cleaned” frequently appearing in reviews. Guests also appreciated the comfortable beds, describing them as very comfortable and ideal for a good night's sleep. Some highlighted that the beds were particularly comfortable and provided great lighting in both the room and bathroom.

The hotel recently underwent renovations and guests have noted the modern and updated feel of the rooms. Many found the rooms not only clean but also beautifully appointed.

However, a few issues were noted, such as one instance where rooms were not ready upon check-in and complaints about water pressure in the shower. Despite these minor setbacks, most guests indicated they had a pleasant stay and would consider returning.

Overall, the combination of clean, comfortable and modern rooms along with a helpful and friendly staff has left a positive impression on many travelers.

Beds
The beds at the Holiday Inn Express Richmond I-64 Short Pump Area by IHG, consistently receive high praise from guests. Visitors frequently describe the beds as comfortable, super comfy and liken them to sleeping on a cloud. The comfort of both the bed and pillows is a recurring positive highlight, making for a restful and cozy stay. Despite a few remarks about the beds being too hard, the overwhelming sentiment remains that the beds greatly contribute to a pleasant and rejuvenating experience. Complemented by clean and nice rooms and supported by exceptional service, the overall guest experience with the beds at this hotel is notably positive.

Cleanliness
Holiday Inn Express Richmond I-64 Short Pump Area by IHG, consistently impresses with its top-notch cleanliness. Guest reviews highlight the spotless rooms and well-maintained facilities, reflecting a commitment to providing a pristine environment. The air conditioning receives high praise for its effectiveness, enhancing the comfort of the stay. The hotel boasts a modern and inviting ambiance, combined with accommodating and friendly staff who go above and beyond to ensure guest satisfaction. Though a minor downside was the temporarily closed pool, guests could still access the pool at a neighboring property. Overall, this hotel is noted for its immaculate conditions, comfortable bedding, clean atmosphere, convenient location and exceptional service, making it a reliable choice for travelers.

Staff
The Holiday Inn Express Richmond I-64 Short Pump Area by IHG, receives consistently positive feedback for its staff. Guests frequently highlight the staff's friendliness, professionalism and accommodating nature. From the moment of arrival, visitors are greeted with a warm and welcoming attitude, making them feel instantly at ease. Numerous mentions praise the front desk personnel for being polite, helpful and exceptionally kind. Guests appreciate the courteous and attentive service provided by all staff members, noting that their experiences were significantly enhanced by the team's efforts. The staff's willingness to assist and their pleasant demeanor contribute to an overall enjoyable stay. Notably, the cleanliness and service levels are described as world-class with specific compliments for the exceptional hospitality and the efforts to ensure a comfortable visit.

Business
The Holiday Inn Express Richmond I-64 Short Pump Area by IHG, proves to be a practical choice for business travelers. Its proximity to key meeting locations and convenience for various types of work activities makes it a frequent choice for professionals. The hotel is praised for offering good service, quality food and maintaining cleanliness standards, which are essential for a comfortable business stay. The check-in and check-out processes are efficient, catering well to the needs of those on tight schedules. Although the property is currently undergoing renovations and with some inconvenience from a non-functional elevator, the overall experience remains favorable for business travel.


Yes, Holiday Inn Express Richmond I-64 Short Pump Area by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Holiday Inn Express Richmond I-64 Short Pump Area by IHG.

Yes, Holiday Inn Express Richmond I-64 Short Pump Area by IHG welcomes dogs.

No, parking facilities aren't available at Holiday Inn Express Richmond I-64 Short Pump Area by IHG.

Yes, Holiday Inn Express Richmond I-64 Short Pump Area by IHG has a gym.

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