5-Star HotelSummary of reviews related to the '5 Star' categoryThe Robertson Small Hotel and Spa by The Living Journey Collection stands as a luxurious retreat, offering an overall delight in exceptional accommodation and friendly service. Guests often highlight the unbelievable attentiveness of the staff, contributing to a comforting stay reminiscent of luxury hospitality standards. The bedrooms are noted for their exceptional quality, and the bathrooms provide an experience that feels out of this world, ensuring comfort typically associated with five-star establishments.
Despite the hotel's classification as a five-star establishment, some guests feel there are aspects that do not fully align with this rating. Specifically, breakfast offerings have been critiqued as falling short of five-star expectations, and some visitors suggest improvements in handling load-shedding situations common in the region.
However, the culinary experience at the small restaurant garners praise for its excellent food and service, setting a pleasant tone for dining onsite. Overall, while opinions on its five-star status vary, the Robertson Small Hotel and Spa is described in glowing terms by many, positioning it as one of the best small luxury hotels some visitors have ever enjoyed.
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