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Dunav Plaza Hotel

Ruse , Svoboda Square N5 (Show on Map)

8.5

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsDunav Plaza Hotel enjoys a prime location in the heart of Ruse, making it exceptionally convenient for both business and leisure travelers. Positioned right in the main square, the well-maintained and clean hotel offers easy access to key attractions and amenities within walking distance. The beautiful surroundings, including scenic views from a nearby park, add to the appeal. The friendly staff and modern, comfortable rooms further enhance the experience with guests noting the hotel's suitability for stays of any length.

The breakfast service at Dunav Plaza Hotel is well-received by most guests, who appreciate the substantial and varied buffet. Descriptors such as wonderful, excellent and delicious are commonly used, reflecting a high level of satisfaction with both the quality and variety of offerings. However, a few guests found the breakfast to be monotonous or less diverse, citing occasional issues with freshness due to malfunctioning equipment. Nonetheless, the overall sentiment remains positive.

Dinner at the hotel receives high praise for the quality and taste of the food with many describing the dishes as delicious and well-presented. The restaurant is noted for its excellent cuisine and pleasant ambiance, though some reviews suggest improvements could be made to the buffet's food selection and hygiene standards. On the whole, the hotel's dining options are well-regarded by guests.

Guests consistently commend the rooms at Dunav Plaza Hotel for their size, cleanliness and comfort. The accommodations are described as spacious, tidy and modern, providing a cozy and restful environment. Despite the hotel's age, it has been well-refurbished to maintain a high standard of cleanliness and comfort. The central location and rooms with views of the main square further enhance the appeal, making it a reliable choice for travelers.

Cleanliness is another standout feature of the hotel with many guests highlighting the impeccably maintained rooms and public areas. While there are occasional mentions of issues like dirty carpets or subpar bathrooms, these appear to be isolated incidents. Overall, the hotel's high standard of cleanliness contributes significantly to a pleasant stay.

The staff at Dunav Plaza Hotel are generally praised for their friendliness, helpfulness and multilingual abilities. Receptionists, in particular, receive numerous compliments for their courteous and accommodating nature. Although some guests noted that the reception staff could be slow at times or appear indifferent, the overall impression remains positive, thanks to the team's supportive and welcoming demeanor.

Parking is well-facilitated at Dunav Plaza Hotel with various options including a secure underground garage. While there is an extra charge for parking, the smooth access and ample capacity are appreciated. Guests are advised to arrive early to secure a spot, especially if they prefer the limited free spaces available.

The beds at Dunav Plaza Hotel receive mixed reviews. Many guests find them comfortable and a highlight of their stay, while others criticize the mattresses for being old, worn-out or too soft. The pillows, noted to be synthetic, also garnered mixed feedback. Despite these mixed opinions, the hotel manages to provide a satisfactory level of comfort for a majority of its visitors.

Overall, Dunav Plaza Hotel is favorably reviewed for its excellent location, comfortable rooms, high standard of cleanliness and friendly staff, making it a compelling choice for travelers to Ruse.
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Family Friendly Hotel

The hotel is pet-friendly and offers scenic views. It is considered as one of the options where parents can travel with children.

Dog Friendly Hotel

Dunav Plaza Hotel allows pets of any size for an additional fee. Both dogs and cats are welcome and can enjoy the hotel's amenities with their owners.

Business Hotel

This hotel has conference rooms suitable for seminars, business meetings, and presentations. It provides services such as room service, laundry, and parking and is located in the central town square.

Hotel with Parking

This hotel is located in the heart of Ruse and offers private parking. Guests have consistently praised its excellent central location and the availability of private parking. An underground parking option is also available.

EV charging stations

Accessible Hotel

This hotel is fully wheelchair accessible, with the entire unit and upper floors accessible by elevator. It also provides accessible rooms equipped with grab rails in toilets, ensuring comprehensive support for guests with mobility needs.

Hotel with EV Charging Stations

Hotel for Honeymoon

Romantic Hotel

Hotel near Nightlife Spots

4-Star Hotel

Room Types

Deluxe Twin Room This rooms features: - AC - cable TV - view to the central square or the hotel garden - some rooms offer seating area - free WiFI - private bathrooms with shower cabin

Suite This Junior Suite features: - terrace overlooking the town park - private bathroom with bath - bedroom and living room with seating area - separate toilet - free WIFi - cable flat screen TV

Deluxe Single Room This rooms features: - AC - cable TV - some rooms offer view to the central square or the town park - free WiFI - private bathrooms with shower cabin

Superior Double or Twin Room This Superior Double or Twin Room features: - spacious rooms with seating area/fall out sofa - view to the central square or hotel garden - spacious bathroom with shower or bath - some rooms have balconies - free WIFI - cable flat screen TV

Economy Double Room Offering free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

About Dunav Plaza Hotel

License: РГ9ДЯ-65-Ю-Б1

Guest Reviews

8.5

Very Good

Location

Dunav Plaza Hotel boasts an enviable position in the heart of the city of Ruse, consistently praised for its central and ultra-convenient location. This well-maintained and clean establishment is situated right in the main square, making it ideal for both business and leisure travelers. Guests frequently highlight the hotel's close proximity to key attractions and amenities, ensuring that everything is within walking distance. The beautiful surroundings, including a park that offers scenic views, add to the charm. The hotel's position facilitates an enjoyable stay, enhanced by its friendly staff and modern, comfortable rooms. Whether passing through or staying for an extended period, visitors find the location of Dunav Plaza Hotel perfect and very convenient.

Breakfast

The breakfast at Dunav Plaza Hotel generally receives positive remarks from guests with many highlighting its substantial and varied offerings. Guests frequently describe the breakfast as good, plentiful and diverse, often pointing out the wide array of options available at the buffet. Descriptors such as wonderful, excellent and delicious are commonly used, indicating a high level of satisfaction with both quality and variety.

However, some guests find the breakfast to be just average or modest with occasional mentions of it being monotonous and lacking in diversity. A few reviews note issues such as items running out or food being cold due to malfunctioning equipment. Despite these drawbacks, the majority of guests seem pleased with their breakfast experience, particularly appreciating the extensive and tasty options provided.

Overall, Dunav Plaza Hotel offers a well-received breakfast service with a diverse and substantial spread that generally satisfies its guests, although there are occasional areas for improvement.

Dinner

The dinner experience at Dunav Plaza Hotel is generally highly praised by guests. Many reviews highlight the delicious and excellent quality of the food, describing it as both tasty and nicely served. The restaurant itself is noted as beautiful and great, featuring an excellent cuisine. However, some feedback indicates that the buffet could improve in terms of food selection and hygiene. Overall, the regular dining experience in the hotel's restaurant receives strong commendations for its delicious dishes, which are repeatedly recommended by guests.

Rooms

Dunav Plaza Hotel offers a delightful experience with its standout feature being the rooms. Guests consistently praise their size, cleanliness and comfort. The spaciousness is a recurring highlight, as many reviews mention large, roomy accommodations that are both clean and tidy. Visitors appreciate the modern furniture and the room updates, which contribute to a cozy and pleasant ambiance. The rooms, including suites and apartments, are noted to be very quiet, providing a restful environment. The well-equipped and accessible bathrooms add to the convenience, although some find them a bit small. Despite the hotel being old, it has been refurbished well, maintaining a high standard of cleanliness and comfort. The central location and rooms with views of the central square further enhance the overall appeal. The Dunav Plaza Hotel ensures a comfortable stay with its spacious, well-designed and clean rooms, making it a solid choice for travelers.

Beds

Dunav Plaza Hotel offers a mixed experience when it comes to the comfort of its beds. Many guests have praised the beds, describing them as comfortable, really comfortable and even super beds. There are mentions of comfortable beds being a highlight during their stay. However, not all feedback is positive. Some guests have found the mattresses to be old and worn-out with a few describing them as having an uncomfortable spring and waves. The beds are generally low and there are mixed feelings about the pillows, which are noted to be synthetic and all the same. Additionally, a few guests were dissatisfied, pointing to an overly soft mattress that didn't suit their taste. Despite these mixed reviews, the hotel seems to maintain a level of comfort that satisfies numerous visitors, though improvements could be made to ensure a consistently high standard.

Cleanliness

The 'Dunav Plaza Hotel' generally receives positive feedback regarding its cleanliness. Many guests noted that the hotel, including their rooms, was very clean and well-maintained. The cleanliness extended to public areas, contributing to an overall pleasant environment. Rooms were often described as spacious and comfortable, adding to guests’ satisfaction. The staff was consistently mentioned as friendly and welcoming, which enhanced the positive experience. On the downside, there were occasional mentions of dirty carpets and bathrooms not meeting expectations, but these appeared to be isolated incidents. Overall, the hotel is praised for its exemplary cleanliness, excellent location and comfortable accommodations.

Staff

At Dunav Plaza Hotel, the overall impression of the staff is overwhelmingly positive. Guests consistently praised the friendliness and helpfulness of the employees, noting that the staff members are polite, courteous and accommodating. The receptionists, in particular, received numerous compliments for their kindness and fluency in multiple languages, including English. Many guests highlighted the supportiveness and courtesy of the entire team, which added to their pleasant experience at the hotel.

However, it was mentioned that the reception staff could be slow at times and that there is a need for additional training to ensure a consistently high level of service. A few reviews pointed out instances where the staff appeared indifferent or not particularly cheerful, especially during evening shifts. Additionally, some feedback indicated that the hotel could benefit from increasing its staffing levels to enhance service quality further.

In summary, while there are areas for improvement, the general sentiment is that the staff at Dunav Plaza Hotel are friendly, helpful and contribute significantly to a positive guest experience.

Parking

Dunav Plaza Hotel offers various parking options, ensuring guests can find suitable spaces for their vehicles. The hotel features private underground parking, deemed convenient and secure. While the availability of parking is generally good, it is important to note that the spaces fill up quickly, so early arrival is advisable. Additionally, guests should be aware that the parking is not complimentary; there is an extra charge, typically around 10 leva per day. Despite the cost, the underground garage is praised for its smooth access and ample capacity, accommodating cars and even bikes. For those who prefer free parking, the hotel provides limited free spaces, but these can be quickly taken. Overall, guests appreciate the easy access to the parking facilities and the security of the underground garage despite the added fee.

No, Dunav Plaza Hotel doesn't have any pool.

No, a spa isn't available at Dunav Plaza Hotel.

Yes, Dunav Plaza Hotel welcomes dogs.

Yes, parking facilities are available at Dunav Plaza Hotel.

No, Dunav Plaza Hotel doesn't have a gym.

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